U was helped find my parcel as one part went missing through the del company The item was well packed but I did not use the item as my husband passed away sadly Hot bin had the item back but sad... Ver mais
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Veja o que dizem as avaliações
Easy to order, kept updated regarding delivery. Light and easy to manoeuvre and clear instructions. It took just 10 days to really heat up and I've been topping up as the level falls. I'm looking forw... Ver mais
A empresa respondeu
Prompt delivery, easily assembled and temperature at a good level after one week. Only had it 2.5 weeks so can’t comment on the output yet.
This is a solid and well-built unit, especially considering the material it’s made from. It arrived quickly and was securely packaged. It’s more labour-intensive than a traditional cold compost... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HOTBIN is passionate about composting and getting more people to do it! With the HOTBIN range of hot composters more types of waste can be recycled more quickly into rich, peat-free compost. Reaching 40-60c, HOTBIN uses hot composting methods to help to recycle more types of home and garden waste into compost and reduce the amount of waste sent to landfill. No turning or tumbling required. Designed and made in the UK.
HOTBIN Brand Promise
Escrito pela empresa
- We're committed to support you
- At HOTBIN, our promise is simple: if you have enough waste, there is no reason you cannot successfully hot compost with HOTBIN. We’re not just selling you a bin, we’re here to help you turn food and garden waste into rich, usable compost, confidently and consistently. Our dedicated customer support line is available 5 days a week, ready to guide you through every stage, from first setup and getting the temperature up, to troubleshooting and fine-tuning your routine. Whether you’re a complete beginner or an experienced composter, we’ll support you with clear, practical advice until you are satisfied you are up and running. If you ever feel stuck, unsure, or just want reassurance that you’re on the right track, please call our free phone number 0808 168 8499. With HOTBIN, you’re not on your own we’re here to help.
Informações de contato
Spennymoor, Reino Unido
- 08081688499
- help@hotbincomposting.com
- www.hotbincomposting.com
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4,6
Excelente
748 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What concerns me is rats may chew…
What concerns me is rats may chew through the material as it’s isn’t very tough .
The straps to keep the door closed fall down all the time and very temporary.
16 de março de 2026
Resposta da HOTBIN Composting
Thank you for sharing your feedback.
The concerns you’ve raised about durability and the door straps are important to us, and we want to make sure you feel confident in what you’ve purchased.
Whilst we do not claim the HOTBIN to be rodent proof as rats in particular can chew through concrete the HOTBIN has been designed and tested to ensure its attraction to all unwanted visitors (including mice and rats) is minimised and in 99.5% of cases no issues are reported.
Regarding the door straps, these are only for additional security. The hatch will not fall off without the straps. However, if there is a lot of pressure behind the hatch from a high volume of compost then it may push the hatch out a little – this is most likely to happen if compost is not removed from the HOTBIN on a regular basis.
For further help on tightening the strap please contact our customer service team who will get this sorted for you and please check out our website for advice on further deterrents you can put in place for rodents if you still have concerns.
We hope this helps address your concerns and we are here to help support you should you require any further help or advise.
Freephone 0808 168 8499
Email help@hotbincomposting.com
Happy HOTBIN Composting
The HOTBIN Team
Resposta da HOTBIN Composting
Thanks for your review. We’re delighted to hear the buying process was easy and your delivery arrived quickly.
Happy HOTBIN Composting
The HOTBIN Team
So far we cannot seem to get it to work…
So far we cannot seem to get it to work despite following your instructions closely
3 de fevereiro de 2026
Resposta da HOTBIN Composting
We’re really sorry to hear your struggle with the HOTBIN and understand how frustrating it must be if it isn't performing as expected.
We’d really like to help you get the results you were expecting so please contact our support team for guidance freephone on 0808 1688499 or drop us an email via our website. We will be happy to talk through your current use and help you get hot composting.
Thanks for your feedback, and we hope we can turn your experience around.
HOTBIN Team
Delivered on time
Delivered on time.
Was surprised to discover the hotbin was made from polystyrene. Hope it withstands usage.
12 de março de 2026
Resposta da HOTBIN Composting
Thanks for your review.
We’re glad it arrived on time. The HOTBIN may look like polystyrene, but it’s actually a high‑density, durable polypropylene which is used to make car bumpers and goes inside cycle helmets as protection.
If you have any questions as you get started, we’re here to help.
Freephone 0808 168 8499
Email help@hotbincomposting.com
Happy HOTBIN Composting
The HOTBIN Team
Super fast delivery
Super fast delivery. An expensive piece of kit (the base) but pleased to no longer have to bend down so far.
19 de março de 2026
Resposta da HOTBIN Composting
Thanks for the review.
Delighted the delivery was super fast and that the plinth is already making life a bit easier for you. The plinth has been designed specifically to hold the weight of the HOTBIN but be as economic as possible.
Happy HOTBIN Composting
HOTBIN Team
Happy gardeners
Very happy with all aspects of the process and delivery.
Product first class and performing well.
17 de março de 2026
Resposta da HOTBIN Composting
Thank you for sharing your experience. We’re delighted to hear you were happy with the whole process and delivery, and it’s great to know the product is performing so well. Hopefully you are well on your way to your first batch of HOTBIN compost.
HOTBIN Team
It was easy and the Company was very…
It was easy and the Company was very helpful.
11 de março de 2026
Resposta da HOTBIN Composting
Thank you for your kind feedback. We’re so pleased to hear everything was easy and that our team could be helpful throughout your experience.
Happy HOTBIN Composting
The HOTBIN Team
Problem dealt with fairly and quickly (…
Problem dealt with fairly and quickly ( enormous overcharge on postage), but I still haven't received the little cap ordered
18 de março de 2026
Resposta da HOTBIN Composting
Hello,
Thanks for leaving your review - we apologise for the issue with the shipping. Unfortunately a system error meant that the shipping cost for sending a HOTBIN to Ireland was also being applied to all other products - we refunded this as quickly as possible on the day the order was placed.
Regarding your missing cap, unfortunately given the time that has elapsed since dispatch this has now most likely been lost in the post. Please email our customer services team (help @ hotbincomposting.com) and they will get this sorted for you.
HOTBIN Team
Great product
Really easy to order online.
Items arrived exactly when expected.
Would recommend without hesitation.
17 de março de 2026
Resposta da HOTBIN Composting
We appreciate you taking the time to share your experience.
It’s great to know the ordering process was smooth and delivery met your expectations.
Great to hear that you would recommend -if you do so then don't forget to sign up to our referral programme which benefits you too.
Happy HOTBIN Composting
The HOTBIN Team
It works.
The delivery was prompt and provided you follow the instructions, it definitely works. It took a couple of weeks to get up to the temperature at which you can put most bio-degradable materials in.
16 de março de 2026
Resposta da HOTBIN Composting
Thank you for taking the time to share your experience. It’s great to hear your delivery went smoothly and that you’re already seeing the HOTBIN working as intended.
It can take some time for the heat to build up in the HOTBIN and it needs to be at least half full for the temperature to climb.
If you ever want tips or advice we’re always here to help.
Happy HOTBIN Composting
The HOTBIN Team
Resposta da HOTBIN Composting
Thank you for your review.
We’re pleased to hear you found the website easy to use and that delivery was fast and efficient.
If you need any support as you get started with your HOTBIN, we’re always here to help.
The HOTBIN Team
Resposta da HOTBIN Composting
Thank you for your review.
We’re glad to hear the ordering process was straightforward and that delivery arrived just as expected.
If you need any support as you get started with your HOTBIN, we’re always here to help.
Happy HOTBIN Composting
The HOTBIN Team
I think the bin will be great but not…
I think the bin will be great but not yet.
It’s going to take at least a month for the bin to heat up, provided I feed it regularly.
For some reason I expected it to heat up more quickly- daft really because I have been making my own compost for years, and it takes about a year.
So still hopeful that it will deliver as promised
13 de março de 2026
Resposta da HOTBIN Composting
Thank you for sharing your first impressions.
It sounds like you’re off to a steady start, HOTBIN does need regular feeding and needs to be at least half full to build up that internal heat.
Once the temperature starts to climb the HOTBIN will be composting quicker than a traditional heap and we’re hopeful you’ll start seeing the results you’re expecting soon.
We completely understand that it may take a little longer to fully assess how well the product performs. Please feel free to update your review as you continue using it.
If you have any questions or need support in the meantime, our team is always here to help.
Freephone 0808 168 8499
Email help@hotbincomposting.com
Happy HOTBIN Composting
The HOTBIN Team
Resposta da HOTBIN Composting
Thank you for your review.
We’re delighted to hear you’re pleased with both the service and the product.
If you ever need any guidance or tips as you get the most out of your HOTBIN, we’re always here to help.
The HOTBIN Team
Great composters
My first HOTBIN composter that I've had for a few years had been so good in producing excellent compost in short timescales that I've just bought my second HOTBIN. They are proving to be one of the best pieces of gardening equipment I've ever owned!
5 de março de 2026
Resposta da HOTBIN Composting
Thank you so much for sharing your feedback.
It’s fantastic to hear that your first HOTBIN has served you so well over the years, producing great compost quickly is exactly what we aim for. We’re genuinely delighted that you’ve chosen to add a second HOTBIN to your garden.
Happy HOTBIN composting and thank you for being such a loyal HOTBIN user.
The HOTBIN Team
Resposta da HOTBIN Composting
Thank you for your review.
It's great to hear your HOTBIN arrived as promised and that you’re pleased with the product so far.
If you ever need any tips or support as you get started, we’re always here to help.
Happy HOTBIN Composting
The HOTBIN Team
Bin arrived on time and looks very…
Bin arrived on time and looks very good. Ready assembled and came with copious instructions for generating compost. Too early to say whether it functions as intended, time will tell.
3 de março de 2026
Resposta da HOTBIN Composting
Thank you for sharing your first impressions.
We’re delighted to hear your HOTBIN arrived on time, looking good, and ready to go straight out of the box. It’s great that the instructions were clear and helpful as you get started on your composting journey.
You’re absolutely right that the real test comes with a bit of time, and we hope you’ll see the results you’re looking for.
If any questions pop up along the way or you’d like a few tips to keep things running smoothly, we’re always here to help.
Wishing you many successful batches of HOTBIN compost ahead.
The HOTBIN Team
So Far Very Good!
Fairly fast delivery, easy to put together and unobtrusive in the garden. Early days yet to comment on efficiency due to the cold weather but last week it got up to 90 degrees and I can smell action in the hot bin! Pleasant smell that is.
3 de março de 2026
Resposta da HOTBIN Composting
Thank you for taking the time to leave a review. It’s great to hear your HOTBIN arrived quickly and was easy to set up.
We’re delighted you’re noticing that warm, earthy “composting in action” aroma. That’s exactly what a healthy HOTBIN should smell like. 90 degrees in the colder weather is a promising sign. Make sure you are reading the temperature in Celsius and not Fahrenheit.
If you ever have questions as things progress or want tips for keeping the heat up, we’re always here to help 0808 168 8499 or help@hotbincomposting.com.
Enjoy watching your HOTBIN come to life in the garden!
The HOTBIN Team
Cold bin!
the ordering process and delivery is quick but I am not impressed with the item itself. Definitely more cold bin than hot bin.
3 de março de 2026
Resposta da HOTBIN Composting
Thank you for your positive feedback about the ordering and delivery process. We’re really sorry to hear your struggle with the product itself and understand how frustrating it must be if it isn't performing as expected.
A HOTBIN should reach temperatures of 40–60°C, so if it’s staying cool, there’s usually a simple reason behind it that we can help fix. In most cases, it comes down to a balance of inputs (for example, not enough “greens”/nitrogen-rich waste), moisture levels, or how the material is layered and broken down. The good news is that these are all quick to adjust and can make a big difference within a few days.
We’d really like to help you get the results you were expecting so please contact our support team for guidance freephone on 0808 1688499 or drop us an email via our website. We will be happy to talk through what’s currently going into your bin and help you get it heating up properly.
Thanks for your feedback, and we hope we can turn your experience around.
HOTBIN Team
The service has been fine but it is a…
The service has been fine but it is a bit too soon to say whether the product is working as promised
5 de março de 2026
Resposta da HOTBIN Composting
Thank you for taking the time to share your feedback.
We’re pleased to hear that the service has been good so far. We completely understand that it may take a little longer to fully assess how well the product performs. Please feel free to update your review as you continue using it.
If you have any questions or need support in the meantime, our team is always here to help.
Freephone 0808 168 8499
Email help@hotbincomposting.com
Happy HOTBIN Composting
The HOTBIN Team
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