U was helped find my parcel as one part went missing through the del company The item was well packed but I did not use the item as my husband passed away sadly Hot bin had the item back but sad... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Easy to order, kept updated regarding delivery. Light and easy to manoeuvre and clear instructions. It took just 10 days to really heat up and I've been topping up as the level falls. I'm looking forw... Ver mais
A empresa respondeu
Prompt delivery, easily assembled and temperature at a good level after one week. Only had it 2.5 weeks so can’t comment on the output yet.
This is a solid and well-built unit, especially considering the material it’s made from. It arrived quickly and was securely packaged. It’s more labour-intensive than a traditional cold compost... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HOTBIN is passionate about composting and getting more people to do it! With the HOTBIN range of hot composters more types of waste can be recycled more quickly into rich, peat-free compost. Reaching 40-60c, HOTBIN uses hot composting methods to help to recycle more types of home and garden waste into compost and reduce the amount of waste sent to landfill. No turning or tumbling required. Designed and made in the UK.
HOTBIN Brand Promise
Escrito pela empresa
- We're committed to support you
- At HOTBIN, our promise is simple: if you have enough waste, there is no reason you cannot successfully hot compost with HOTBIN. We’re not just selling you a bin, we’re here to help you turn food and garden waste into rich, usable compost, confidently and consistently. Our dedicated customer support line is available 5 days a week, ready to guide you through every stage, from first setup and getting the temperature up, to troubleshooting and fine-tuning your routine. Whether you’re a complete beginner or an experienced composter, we’ll support you with clear, practical advice until you are satisfied you are up and running. If you ever feel stuck, unsure, or just want reassurance that you’re on the right track, please call our free phone number 0808 168 8499. With HOTBIN, you’re not on your own we’re here to help.
Informações de contato
Spennymoor, Reino Unido
- 08081688499
- help@hotbincomposting.com
- www.hotbincomposting.com
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4,6
Excelente
748 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da HOTBIN Composting
Thank you for your review.
We are very pleased to hear that you are happy with your order and delivery. Happy HOTBIN Composting.
The HOTBIN Team
Shoddy
Product OK and I have two others of long standing. However service abysmal.
I ordered and paid for bin and stand. Stand did not arrive. Company said it was for some unconvincing reason sent separately. Contacted them twice but no answers. Referred the matter to my solicitor. Don’t expect such shoddy behaviour from a small company, worse than NHS.
14 de outubro de 2025
Resposta da HOTBIN Composting
We are sorry to hear that your order was not fulfilled in full, however we do believe that our customer service team have been in touch to rectify this.
Due to the HOTBIN’s dimensions we are restricted with what we can send on one consignment, therefore do have to send the plinth on a separate consignment which does mean that sometimes these are unfortunately not delivered at the same time as the HOTBIN unit.
Please get in touch with our team via our freephone number 0808 168 8499 or via email help@hotbincomposting.com if you have any further queries.
The HOTBIN Team
I needed a replaced tool
I needed a replaced tool for getting compost from my bin but it has had a lot of use before the handle came off. Reasonable price and came quickly.
20 de outubro de 2025
Resposta da HOTBIN Composting
Thank you for your review, we are glad to hear that your raking stick was replaced and arrived quickly.
The HOTBIN Team
Compost purchase
Ordering Compost material straight forward by phone. Staff v helpful. Composting material delivered on time. Prices competitive.
24 de outubro de 2025
Resposta da HOTBIN Composting
Thank you for your review.
Great to hear that are team were helpful and you managed to order without any issues.
The HOTBIN Team
I had a problem but it was quickly…
I had a problem but it was quickly resolved.
17 de outubro de 2025
Resposta da HOTBIN Composting
We are pleased to hear that our team were able to assist with your query. If you require any further advice, please do not hesitate to get in contact.
Thank you for your review.
The HOTBIN Team
A great way to recycle food waste and garden waste
I love to way it compost the food and garden waste into compost in such a short period. My plants have benefited from the liquid the hot bin produces. I am impressed
24 de outubro de 2025
Resposta da HOTBIN Composting
It’s great to hear that you are pleased with your HOTBIN and how quickly it has produced compost.
Thank you for your review.
The HOTBIN Team
Fantastic product!
14 de outubro de 2025
Resposta da HOTBIN Composting
We are delighted to hear that you are pleased with your HOTBIN. Thank you for your review.
The HOTBIN Team
Customer friendly and was able to…
Customer friendly and was able to provide me with the assistance I needed
10 de junho de 2025
Resposta da HOTBIN Composting
Thank you for your review.
We are pleased to hear that our team were friendly and able to assist you with your query. If you require any further advice, please do not hesitate to get in contact.
The HOTBIN Team
Please make your return policy…
Please make your return policy absolutely clear for customers who are unable to go online & therefore order by phone. Cost me £50 of price to return. Delivery company surprised
8 de outubro de 2025
Resposta da HOTBIN Composting
Thank you for your review.
We understand your frustration regarding the return cost. Whilst this is visible in our online returns policy on our website, we will look into making this clearer on the customer order confirmation for those who order via phone.
The return cost reflects the size and classification of the product, which couriers often consider as ‘ugly freight’ due to its bulk. This unfortunately results in higher return shipping fees.
Please be assured that we regularly review our freight arrangements to ensure we’re offering the most cost-effective options possible. We sincerely apologise that this return cost wasn’t made clearer at the time of your order however we do appreciate your feedback as we continue to work towards improving the experience for all customers.
The HOTBIN Team
Resposta da HOTBIN Composting
Thank you for your review.
We are pleased to hear that you received a quick response from the team. If you require any further advice please do not hesitate to get in contact.
The HOTBIN Team
Expensive for compost
13 de outubro de 2025
Resposta da HOTBIN Composting
Thank you for your review.
The HOTBIN is at the premium end of the composter range, however it does produce compost a lot quicker than traditional methods and allows you to compost a wider variety of waste types too.
The HOTBIN Team
I have never received the goods I…
I have never received the goods I ordered. They were resending them and they never arrived again.
13 de outubro de 2025
Resposta da HOTBIN Composting
Thank you for you review.
Apologies that you have not received your order. Please be assured this is not a regular occurrence and we will do all we can to sort this for you.
Our dispatch team have been informed of this and should be in touch shortly to rectify this with you.
The HOTBIN Team
HOTBIN delivery on time
Received HOTBIN on time only problem delivery didn’t wait to see if I was in dropped off at neighbour's
6 de outubro de 2025
Resposta da HOTBIN Composting
Thank you for your review.
Apologies that the delivery driver did not wait for you to answer. Please be assured we will pass this feedback onto our external courier company.
The HOTBIN Team
Great product
Great product, does what is says in the marketing info. Delivered as pr, great service. Thank you.
1 de outubro de 2025
Resposta da HOTBIN Composting
Thanks for leaving your review and we are glad to hear that you are happy with the service so far. If you have any composting queries in the future please do get in touch.
The HOTBIN Team
Wood chippings
The ordering and delivery process was quick and efficient. I purchased wood chippings but was slightly disappointed to find thick pieces of cane bamboo mixed in. The product is more expensive compared to others, and I chose it because I expected the highest quality. This is why I deducted one star from my rating.
However, I do realise that mistakes happen and the overall product is, quality.
23 de setembro de 2025
Resposta da HOTBIN Composting
Thank you for your review.
We are sorry to hear that you have received woodchip that is not of the standard we would expect. Please can you get in touch with our customer service team help@hotbincomposting.com who will be happy to look into this for you - if you have any photo's that would be great.
The HOTBIN Team
Resposta da HOTBIN Composting
Thank you for your review.
We are glad that you have received fast service.
Happy HOTBIN Composting.
The HOTBIN Team
So excited to use our Hotbin
So excited to use our Hotbin. Very easy to order and it was delivered quickly.
30 de setembro de 2025
Resposta da HOTBIN Composting
Thank you for leaving a review about your positive HOTBIN experience so far. If the team can be of any assistance in the future please do get in touch!
The HOTBIN Team
Very easy to set up
Very easy to set up, only just purchased , hopefully will reap the benefits next spring.
22 de setembro de 2025
Resposta da HOTBIN Composting
Thank you for your review - we are glad to hear you are all set-up and ready to go! The team are always happy to help with composting queries so please get in touch if you need us!
The HOTBIN Team
Resposta da HOTBIN Composting
Thank you for your review, we are glad to hear of your positive experience so far with HOTBIN. If the team can be of any help in the future please do get in touch.
The HOTBIN Team
Did my research and settled on??
Did my research and settled on a HotBin… called and spoke to super helpful customer service and also found online support and videos super helpful too.. set my HotBin up this weekend following advise from HotBin and temp coming up nicely… very happy with the result, super easy to use, wish I’d known about this HotBin ages ago!! Highly recommend both the product and support service..
29 de setembro de 2025
Resposta da HOTBIN Composting
Thank you for your review - we are glad to hear you have had a positive experience with our brand to-date and that your HOTBIN is heating up nicely. The team are always on hand to help so if you have any further composting queries please do get in touch with us.
The HOTBIN Team
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