Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My decision to find a hotel was last minute during my drive across country. Hotel planner provided multiple options that made it quick and easy to find an awesome location close to my route of travel.... Ver mais
A empresa respondeu
My son and 7 year old grandson were stuck in the traffic on the 260 due to a tragic accident. I called all hotels in Payson and all were booked. Russell was amazingly empathic and so very calming and... Ver mais
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Informações de contato
11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, Estados Unidos
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Muito Bom
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very friendly and helpful
9 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Ramon was quite delightful
Rsmon was quite delightful. Well dpoken..knew his stuff. Explained everything succinctly and made my reservations without a hitch.
Hope I get him as my agent again ! Thank You!
8 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I informed representative my price…
I informed representative my price range as "lower end". Stated I was visiting a friend in Norridge. Asked if he had other recommendation since Loew Ohare had 0 availability. He referred me to "sister hotel" and informed me of its features. Great communicator! I googled quick and said yes. Wonderful tele conversation. So helpful. He deserves salary increase. Great front contact.
8 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Great Service
Patient, professional, courteous - deserves a raise!
7 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Quick and easy to deal with.
Quick and easy to deal with.
27 de agosto de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P
Very helpful!!
8 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Friendly helpful reservation clerk
Friendly helpful reservation clerk - experienced and knowledgeable
8 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The women said the pet fee was $12.50…
The women said the pet fee was $12.50 and it turned out to be $25 and not included in the price paid. So she had bad information
7 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I made reservations for the Hampton Inn…
I made reservations for the Hampton Inn and Suites by Hilton in Lakeland, South Polk Parkway, Florida. Arrival date was September 5th 2026. Through September 7th 2026. As we arrive to the hotel we then learned our reservations was booked at the Socrum location i had to call reservations to make corrections on the location spoke with the receptionist by the name of Stephanie, home said she do not have a last name i explained to her the mix up in locations and I was told in order to make the correction she had to cancel the reservation and give us a credit voucher in the amount of $299 to use toward the new reservation at the proper location with an additional $126 that brought the new total to $389. I tried to explain to Ms. Stephanie. That this was no fault of ours. It was a clerical mistake on the business end and she was very rude. I feel we were penalized for something that was not our mistake after being on the road for 10 hours, with a six-year-old child. I truly feel that our money should be refunded to us for the problem that we encountered. And miss stephanie need to be trained better on how to talk to the customers. I truly would like to speak to someone in person about this matter. So I can explain a whole lot better. My phone number is 5043016493.
5 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request. If you have any immediate questions or concerns, please feel free to contact us at Reviews@HotelPlanner.com!
Kindly,
Briana S.
Quick service!
7 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Ivan knew what he was doing got us…he was very polite
Ivan knew what he was doing got us booked pretty quick
6 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
A feel good experience
The fellow we spoke to on the phone, Sajal, was knowledgeable, patient, friendly, and very, very helpful. We were impressed. He did a great job.
6 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Romulo was great thank you for helping…
Romulo was great thank you for helping with my son’s hotel reservation. I appreciate you .
6 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
It was difficult understanding the…
It was difficult understanding the person and they were speaking too fast. He asked for the number on my card 3 times. When I finally got a person I understood, he sent a link for my card. I was concerned about the safety of my card information. I notified my bank of possible fraud. It troubling. I received 4 reservation on my phone and the hotel had 3. It was a nightmare.
30 de agosto de 2026
Resposta da HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Ma Lourdes was helpful and efficient.
Ma Lourdes was helpful and efficient.
6 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Great perfect easy thank you
6 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very courteous and helpful
6 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Was assured I could shorten my stay…
Was assured I could shorten my stay with 24 hour notice after the initial night. Tried to initiate refund through website and telephone. DO NOT BOOK WITH THIS COMPANY.
27 de maio de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at Reviews@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
Inconvenience
I'm having some repairs made to my house. I booked and paid for the room. Once I arrived, I was informed that local residents CAN NOT rent rooms. It took 2 seconds to take my payment but I must wait up to 15 days for a refund.
4 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
She was so very Respectful And took the…
She was so very Respectful And took the time to help me understand what's going on
4 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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