Shinette did a wonderful job helping me navigate motels and pet policies for my upcoming mini vacay to enchanted Rock! She was very very nice and very very accommodating and I really appreciated her h... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My decision to find a hotel was last minute during my drive across country. Hotel planner provided multiple options that made it quick and easy to find an awesome location close to my route of travel.... Ver mais
A empresa respondeu
My son and 7 year old grandson were stuck in the traffic on the 260 due to a tragic accident. I called all hotels in Payson and all were booked. Russell was amazingly empathic and so very calming and... Ver mais
1st hotel twice what showed on line then hotel they recommended next booked found out after on review had bed bugs so called back to cancel and booked with Beat Western (had great reviews) almost same... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
Informações de contato
11780 U.S. Hwy 1 N N600, 33408, Palm Beach Gardens, Estados Unidos
- 1-866-684-9824
- Reviews@HotelPlanner.com
- www.hotelplanner.com
4,2
Muito Bom
11 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Sounded computerized wanted early check…
Sounded computerized wanted early check in no human to talk to
4 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Jack was pleasant and I was able to…
Jack was pleasant and I was able to make my reservation
4 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
My issue was resolved quickly while I…
My issue was resolved quickly while I waited on the line. Juan was patient knowledgable and efficient.
From one very satisfied customer
3 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
We did it online and everything went…
We did it online and everything went smoothly. Got my confirmation very quickly and everything was correct.
28 de agosto de 2026
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Resposta da HotelPlanner.com
Greetings Lynn,
We're so happy to hear from you! We strive to provide the best service from our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie P.
Great customer service
Anthony was very kind, professional and informative! Probably the easiest process to book a room, if I could give more than 5 stars I would.
3 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
absolutely useless
absolutely useless, all i get are phone numbers which are not recognised . when i do find a uk number i spent ages on the phone and he was supposed to send me an email , which never arrived. the chat bot was supposed to get back to me , didn't happen. all i get from support is an automated email with no information only different phone numbers which are not recognised . stating to think this is one big scam
doesn't surprise me in the least that you can't find my information 504966. par for the course
3 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
We’d love to help! We have searched our system, but we are having difficulty finding your reservation with the information you provided. Please provide the itinerary number for your reservation, beginning with H. Feel free to contact us at Reviews@HotelPlanner.com. We look forward to hearing back from you and assisting!
Kindly,
Melanie P.
Booking process
The ease in extending out stay and the great attitude by the nite staff
28 de agosto de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Good job from Mark who was making my…
Good job from Mark who was making my reservation at La Quinta inn suit hotel in Florida Lauderdale FL
2 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
They gave me a military discount.
1 de setembro de 2026
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Rip off
Rip off. Third party site. Way over priced. Will never use again.
2 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
Gave us lots of options for a wedding…
Gave us lots of options for a wedding with one month’s notice.
1 de setembro de 2026
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
The staff member was very patient
The staff member was very patient, calm, and kind.
2 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
Very nice voice and knowledgeable.
2 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I liked the planning for local eating…
I liked the planning for local eating and walking places.
1 de setembro de 2026
Resposta da HotelPlanner.com
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Booking process was great and smooth…
Booking process was great and smooth found a great hotel nearby because the one I wanted was full up.
1 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
She was very polite and went the extra…
She was very polite and went the extra mile to help me.i wanted to meet her in person to thank her for doing a great job
1 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Chyna was graceful and immediately went…
Chyna was graceful and immediately went to look for my needs. Great service!
1 de setembro de 2026
Avaliação não solicitada
Resposta da HotelPlanner.com
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Resposta da HotelPlanner.com
Greetings,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie P.
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