Hyundai Avaliações 

Almost had a serious accident due to turbo blowing on a 2 year old hyundai Tuscon.
Hyundai customer service is the worst we have ever experienced.
Our Hyundai Tuscon has been off the road due to faulty manufacturer faults and no support at all from hyundai, no replacement vehicle, no updates, no transparency.
Very dangerous vehicles could break down anytime. Major concern and could cause horrific, life threatining injuries and death if it happens on major roads.
Do not expect what Hyundai promises especially when it comes to customer care.
Im happy to share my experience with all.

I own a i40 station wagon. It has presented with transmission problems. I have read up that this is a common occurrence with Hyundai’s. I contacted Service and was told that I would have to pay first and only if the fault was manufacturing would they consider fixing it. I will never purchase an Hyundai ever again.

Got called STUPID by Service Manager Hyundai Melville WAI just picked up my vehicle which was supposed to have Diagnostic testing carried out on the usb port for Apple car play as I was getting a message on my phone after it had been through the car wash or had been in rain. Message said liquid detected in lightning connector. I discussed this when booking it in and showed message to the Service Advisor .
I was charged $190 for diagnostic testing but they could not provide me with a report that said no errors although they claimed that that was the conclusion.
I was disputing payment with the Service Manager who I will not name at this point. Needless to say his wife who booked me in this morning is the Assistant Service Manager and I showed the error notice on my phone to her.
During my discussion with the Manager, he became heated and said that I was TOO STUPID to understand what diagnostic testing is and to understand that the issue is because of the phone or lightning cable.
He became quite aggressive and angry and continued to insult me.
If I am too stupid to know what the message meant, how did they not know and advise me before wasting a full day and $190.00.
I reluctantly paid the account and left being told never to return. 😅😅No chance of that happening.
I am a 70 year old Pensioner and don’t appreciate being spoken to like this.

As Hyundai Australia only reimburse dealers for fixing items under warranty, if they can't find an issue to fix they charge you a "diagnostic" fee of $210. So if you have a warranty issue, say a fuel smell in the car for over 6 months, and they can't find an issue to fix, they charge you for looking. Therefore, they charge you for their incompetence in finding out what is causing an issue. The DCT transmission has had known issues. The dealer services manager knew exactly what conditions caused my issue. It was reversing out my driveway. Hyundai's warranty solution was to tell me to back the car into my driveway so I did not have to reverse out. Again they found no issue to fix so Diagnostic fee would apply.

Hyundai in particular Penrith and blacktown they know of class action in Australia now for Tuson 2011 to 2024 models,they can't fix oil disappearing from engine,no leaks,rattling and losing power.said fixed but isn't.thanks HYUNDAI as I'm a specialised nurse at kids hospital and with 2 young school children.$4000 to hyundai,multiple ubers to and from work.$700 in oil.

I brought a Hyundai 2016 from new it is only 8 1/2 years old and it has only driven 100.000 kl is kept in a close garage and the air-conditioning compressor has gone on the vehicle quoted $3,200 to get a genuine air compressor from Hyundai hoping that includes fitting well now no aircon and in summer lovely
Very disappointing
UPDATE DON FROM HYUNDAI JUST CALLED ME AND SAID THEY CAN FIX IT FOR $1,500

Back window tint bubbles Hyundai Morley Western Australia refuse to repair it because it must be done by the manufacturer after year . Talk about changes in customer service lately how can my other car get done with the same problem 3 years after I bought it and not this one I think it’s been a change of customer care and support have notice the difference at this dealership.Told them after this is my last Hyundai I buy was told fine by us I only have bought 4 in the last 12 years Think Hyundai has lost its customer service care I don’t need to be told look at the back of tint window book after all it becomes not save car to drive if you can not see out of you’re revision mirror because the bubbles are so bad you supplied it you’re responsible for the tint support to be life time warranty on the tint that was the sale pitch at the time of purchase. Very disappointed how customer care can change over a few dollars more I have notice the difference it’s time to bypass Hyundai very disappointing.

Jeg skriver for at udtrykke min utilfredshed med den service, der er blevet leveret af jeres Hyundai-forhandler i Danmark. Jeg købte en ny Hyundai i30 i februar 2019. Desværre udviklede bilen et motorproblem den 15. januar 2023. Jeg kontaktede den udpegede Hyundai-agent, og efter en betydelig forsinkelse fik jeg min bil tilbage i maj 2023.

Beklageligvis opstod det samme motorproblem igen i februar 2024. På trods af adskillige løfter fra forhandleren har jeg stadig ikke fået min bil tilbage. Denne lange forsinkelse har haft alvorlige konsekvenser for min forretning, da jeg bruger bilen til min køreskole og har mistet mange kunder på grund af den utilstrækkelige service.

Nu får jeg ingen respons fra forhandleren. Forhandleren lovede mig for 5 uger siden via telefon, at bilen ville blive returneret inden for 3 til 4 uger, men jeg har ikke hørt noget siden.

Derudover har jeg fortsat betalt forsikring og vægtafgift, mens bilen har været på Hyundai-værkstedet, hvilket har øget min frustration.

Denne situation har skabt stor stress for mig og min familie. Mine venner og familie har rådet mig til at tage juridiske skridt og kontakte medierne for at sætte fokus på denne uretfærdige behandling og dårlige service. Men før jeg tager sådanne skridt, kontakter jeg jer direkte for at anmode om jeres indgriben i sagen.

Jeg beder jer venligst opfordre jeres forhandler i Danmark til straks at fuldføre de nødvendige reparationer og returnere min bil, så jeg kan genoptage mit arbejde.

Jeg håber på en hurtig og positiv løsning og ser frem til at høre fra jer snarest.

Nedenfor er detaljerne om min bil og adressen på forhandleren i Danmark:
Englandvej 382
Kastrup
Bilens registreringsnummer: CE64137

Tak for jeres opmærksomhed på denne presserende sag.

Med venlig hilsen

Motorfair dealership for Hyundai service and parts department are incompetent, lacking in customer care, unattentive,overly expensive to the point of being a rip-off, ignoring demands of customers. Trying to talk to someone who will actually help is impossible. They are fine when selling you new or second hand car but as soon as they have your money the false care stops. I have bought 3 cars from Motorfair but will not even buy a Hyundai again let alone from them.

Excellent Customer Service
Prompt response
Positive vibes
Great Coffee & offerings
Vehicle was attended to as requested
Thank you 😊

Dealership Ross Llewellyn hyundai Ipswich Qld.
I purchased a 2024 Hyundai Santa Fe hybrid. The sales lady ’Bernie’ was knowledgeable, friendly and made the purchase hassle free, and the team there did a great job of sourcing the vehicle I wanted. I would deal with them without hesitation. Back in 2007 I purchased a Toyota from them and they made the experience positive also

Now as for the vehicle-
I bought the top of the range ‘caligraphy’, and that vehicle is amazing. There is so much useful tech to experience, it’ll make you smile guaranteed.
Every aspect of this SUV has been designed for not just the driver, but all passengers too.
Build quality is first class, and although the promised fuel consumption is slightly higher than advertised, you have to consider that the vehicle is new and bedding in, and possibly driving style will contribute to fuel usage being very slightly higher, it’s still a very commendable figure.
What you get for the price is an amazing vehicle. Outside noise suppression is stunning. Passenger comfort is spot on. Even the dreaded third row has much better than average room for the larger adult.
Comfort is tremendous. Even on average roads the suspension just eats up the bumps.
I’ve been driving for many years, and the novelty of driving wore off years ago, but owning and driving this beautiful SUV has sparked me back into just loving driving this vehicle.
I can vouch for this dealerships treatment, and after sales service. At the first service, where they also needed to fit some accessories, they gave me a 2023 Hyundai Tucson hybrid free of charge for the duration of the service.
If you live anywhere in SE Qld and are contemplating a new Hyundai or Kia, do yourself a favour and give those guys a go at doing a good deal for you.
My opinion of the new hybrid Santa Fe is WOW!

If i could leave a 0 review I would, after purchasing many cars in my time this is the worst experience I have had - Wow - after sales is zero for this company, you get a car that stops working after 12 weeks (new car) and after 15 calls no one knows what to do with it. We could not even lock it - let alone start it... I will never purchase a Hyundai again... sorry I did not look at reviews first.
DO yourself a favor and purchase a different brand

Bought a brand new 2022 hyundai Tucson highlander n-line diesel and eventually got a clicking noise from the rear passenger side of the car and is gradually increasing. Is so bad now and can heard loudly in every time. Visited every dealer in sunshine coast Sunco hyundai Maroochydore, Sunco hyundai Caloundra and Noosa Hyundai.
Their response is still they can hear it but can’t fault it.
Hyundai Australia is not helping as well. Want to go for a legal action now.
Thanks Hyundai for wasting my time.
Your after sales service is like a sh***t.

I purchased a week ago a second hand 2021 Ford Everest.
No follow sales service or phone call if I am happy with everything.
Also the fuse box lid suddenly dropped down and I discovered the metal clips holding it place are missing. Messaged the sales guy - response: Not covered by warranty - need to buy replacement from Ford dealer.
Very disappointing service
Will probably never buy a car from them again

HYUNDAI FALKIRK GAVE ME MY CAR BACK WORSE THAN IT WAS BEFORE!

I put my car in for a repair at Hyundai Falkirk,when I picked the vehicle up it was obvious there was a major problem with the clutch/gearbox (unrelated to work I had asked them to undertake) When I left the vehicle with them there was NO ISSUES and it was in perfect working order. I returned and reported the fault to Steven a sales assistant,who agreed there was a problem after trying to select gear I was told to come back on Monday when a technician could look at it,that’s when my nightmare began. I was given a health check when work was being done and no issue were raised by Craig Fowler the technician. So naturally I asked how my vehicle has been left basically broken,and not the way I left it,no one can answer,no one is interested in trying to help and Hyundai Falkirk are refusing to fix the damage that the technician has done. In fact they are refusing to touch my vehicle now at all,leaving me with no transport and I now have to find a trustworthy garage to undertake repairs. It is my belief that Hyundai has damaged my vehicle and are taking no responsibility whatsoever. Today I had the misfortune of Dealing with Lisa Aitken,a receptionist. One of the most ignorant,unfriendly unhelpful people I have ever met. Twice Lisa aitken cut me off on the phone,then when I picked my keys up Lisa Aitken ended up screaming at me to leave,extremely unprofessional on Lisa Aitkens behalf it was humiliating and embarrassing and quite clear Lisa Aitken is not qualified for dealing with the public. As she aggressively marched me to the front door,like some kind of prison officer,she screamed at me again GET OUT AND DONT COME BACK. This is not how I expect to be treated as a loyal paying customer and was flabbergasted by Lisa Aitkens scary behaviour and attitude. Overall I’m disgusted that my car has been damaged and no one cares. Hyundai Falkirk,Craig Fowler and Lisa Aitken SHAME ON YOU

I have a 2017 Hyundai Santa Fe. Loved my SUV up until about 70k.
I took my vehicle to Abbotsford Hyundai for everything, after my 70k oil change I kept noticing I was going through a lot of oil and having to go to the dealership for top ups, if all at around 92k it was really bad so they took my car in and gave me a loaner, I was called a few days later and told that because I didn’t change my fuel filter at 35k servicing that my car was likely to need a huge repair and that would be at my cost as it was not under warranty, so I then freaked, and spoke with the manager( she was amazing btw) she said she would look through the service records and get back to me, she did very quickly and informed me that my SUV would need the motor replaced and they were happy to do this.
So I was a happy customer…..
Not so happy with next issue, my car has has a clunking sound in the steering, I’ve been reporting it for years, to every time be told nothing wrong. I felt it was getting worse so I booked an appointment to have them find the issue and fix it ( even though the warranty had expired) I still wanted it diagnosed and fixed. The service department knows I use my vehicle for work so I would need a loaner while they diagnosed the problem, so I showed up to drop off my car during there renovations to only be told they did not have a loaner for me, they could have called the day before, but nope no curtesy whatsoever. Rebooked a week later, Hyundai had given me a beautiful new car to drive and I was hopeful they would finally find the problem, I had them do a service package, oil change, tire rotation as I had waited 3months to get in.
I was called and told to come pick up my car, it was not ready when I got there and I was told the mechanic was frustrated with this issue I was describing so I could go speak with him so I did, he told me there’s nothing wrong he could not hear it so he got in the passenger seat and I showed him myself, he through his arms in the air flailing them saying “I DON’T KNOW WHATS WRONG” he said don’t worry about it, nothing serious, so I asked again WHAT’S WRONG? He was just horrible he got out I went and reported his behaviour to the service girl and she snickered and said “he does that to us too”!!!
Worst place to ever take your car, go to Langley, they are amazing!!

The help I received from Jason Padden regarding the purchase of my new Hyundai car was very friendly, professional and a pleasure to deal with. The service I received was, as always, first class. Over the many years I have purchased cars from Minstergate/Drive, every member of staff I have dealt with have been excellent.

this has to do with Hyundai Motor Finance. I should have kept written detailed notes of every conversation but did not because I never expected the mistreatment I have experience. So while fresh on my mind February 26, 2024 when I spike to Nick in Customer service I was advised I had a $1800 balance when in fact I had a credit balance which is why I was calling for a refund. So let me go back in time, vehicle totaled, and insurance made payment to Hyundai and the first issue was that Hyndai failed to file the GAP claim in a timely manner. The person I spoke to in order to get this escalated was asked by me to authorize to skip next payment and was told nobody within the company can do that, when asked if even the CFO or CEO could do that that she replied no. I find that hard to believe. After this was escalated I received a call from Caesar and he left a voice mail providing an update and his direct number. I did speak to him and he was very helpful.
I followed up on the GAP claim and was told a check was mailed February 12, 2024 for the balance on the account. At this time my account showed a payment due February 22, 2024. I called Caesar and advised of the check mailed and asked if upon receipt it would be posted immediately and was advised it would be. I wanted to avoid making the February 22 payment if possible. I called Caesar twice and left a message to call me back but never got a call. I was checking the account daily to see if payment was posted and I think on February 20, 2024 I called (did you know that no matter what time or day you call 800-523-4030 you are always experiencing higher than normal call volume) to see if I could change the due but was told I could not since it was done before and less than 12 months ago. I tried to explain the situation and said you recently received over 53 monthly payments (insurance payment) my request could not be accommodated. So I continued to check my account on line several times a day and on February 22, 2024 about 5:00 pm EST the account still reflected that a payment was due and the balance was $2409.75. Not being concerned with my credit but since my grandson who was on the loan I made the on-line payment with the money being taken from my checking account on the due date of February 22, 2024.
Well on February 24, 2024 I received notice that a payment of $2409.75 was received on February 20, 2024. I would bet this is automated and four days to notify me is ridiculous but I guess I should not be surprised since a letter dated February 8 wasn’t mailed until February 14. This brings me back to February 26, 2024 when I called customer service and oh shock you were experiencing higher than normal volume of calls and spoke to Nick who told me I had a $1800 balance. I asked to speak to a manager who I guess was also experiencing a higher than normal amount of calls based on how long I was on hold who told me I did have a credit balance and it would take 30 days to send me a check. I later received a call from Hyundai finance telling me they sent check to insurance company in error and would cancel and send me a check federal express. Few days later they advised me the insurance company said not to cancel their check and they would send me a check. I advised Hyundai they owed me the money and they should pay me. On March 13 they advised me they would cancel the check and send me one federal express and provided a tracking #. I kept checking the tracking # and all it said was a label had been created and nothing else. On March 21 I emailed for status and was told it was in process. On March 25 I received a check from the insurance company. WoW what a mess and horrible experience.

I had to put my i30 N-line car in for warranty repairs in the Hyundai Rose Hill NSW Service Centre twice due to issues with the dual clutch transmission. The first time (last year), they just installed a software update which fixed the issue for a few months. My car would violently jolt as I accelerated. Recently my car suddenly went into neutral as I was driving 60k/hr down a busy road. Hyundai has always known about this issue as there are class action suits/recalls happening. So this service centre chose not to fix the issue last year when I took the car in. They knowingly took the risk that I and my family (incl. small children) could get seriously get hurt by this issue. What if I'd been on a 110km/hr freeway with a big semi behind me?
The centre is large and shiny and professional looking but what's the point of that when the customer service is lacking?
Not only that, I had to call them to find out the status only to be told that the car was already ready for however long when I've been without a car for days. I asked about a loan car given that Hyundai was at fault only to be told "We don't do loan cars" Exasperating!

Why is it that there are so many bad reviews about Hyundai Service Department yet they still operate as normal and never offer any apologies for their shoddy workmanship