Iberostar Hotels & Resorts Avaliações 

We stayed at Iberostar Rose Hall Waves in Jamaica and would again. The staff were amazing, our Concierge Sheldon truly is a gem. The resort is lucky to have talent like him and the rest of the crew. They had me laughing despite a horrible experience with the booking company I used (not Iberostar related). Mo Mo in the gym and Fresh with activities were epic. The ladies that worked the front desk and concierge were so freaking funny and kind. The resort was beautiful, it had some construction going on but we weren't on that side.
The restaurants were plentiful and there were plenty of options with beachside burgers, jerk chicken and pork, rice and beans, veggie wraps and hotdogs. Then the buffet which was so clean and plentiful with a different theme every night. The Japanese hibachi was fun and Kimberly took care of us well, even packed up my food when my son wanted to leave early because hibachi by nature is loud.
Uncle Tony's smoke house was amazing and the staff was truly phenomenal. Iberostar's staff is 5 stars all the way. The beverages are what drops it to a 4 star. The bartenders are great but the options for brand are limited and as someone who doesn't drink a lot, quality is important to me. That said we would 100% go to another Iberostar resort and absolutely would return to this one. If you go make sure to take a fitness class with Mo Mo he's hilarious and kicks your butt!
Lastly Iberostar is committed to the environment and minimizes waste and no plastics which is incredible and gets them a bonus rating. If we could do 4.5 stars we would because of this.

My partner and I recently stayed at this hotel for a romantic getaway, and while there were many highlights. Got off to a strange start where we saw everyone else who checked in get a welcome drink and time spent talking about the hotel, well we didn’t and very little info about the hotel. However, during our stay the staff were incredibly friendly, making us feel right at home. The rooms were beautiful and spotlessly clean, adding to the luxurious vibe of a 5-star property. The breakfast was a standout—delicious, with a wide variety of fresh, high-quality options.

However, the lack of functioning air conditioning was a major downside. We reported the issue in our room, hoping it would get fixed or to switch rooms, but were shocked to learn the aircon was broken throughout the entire hotel. Instead, we were offered a fan, which was so loud it made sleeping difficult. For a 5-star hotel, this was unacceptable, especially in warm weather. The poor sleep due to the heat and noise significantly impacted our stay. While we loved the staff, cleanliness, and food, the aircon issue was a major letdown.

Just returning from Playa de Muro Village after a 9 night stay. A lovely hotel, good food, right on the beach with great staff. Two negatives, there isnt really a snack bar for lunch, just a buffet which is expensive so best to eat across the road in one of the many restaurants and the bar area for the evening isn’t a 5 star area but more targeted at the children which is understandable. Overall a nice spot to stay!

I can only rate Iberostar diar el andalous in Tunisia as poor as the first things to greet us upon check in were 2 live cockroaches in our room

The concierge was the most helpful person who first killed them and then went to find a cleaner for us..we went to reception to report it, expecting to be moved but were told by the manager "what do you expect when this is Africa" - and only after my husband expressed his disdain with that comment was any action done - mind you we were only offered a clean as they insisted there were no other rooms we could be moved to.

We were given a free 30 min massage which consisted of being doused in oil and the lightest touch ever..also the masseuses didn't leave the room when we were undressing which is unusual

We noticed dead fleas in the shower that same evening, possibly a drainage issue

3 days later, a third cockroach is spotted and another large live insect and only then were we moved rooms - no apology given that time we noticed.

In the interim, our food boxes weren't properly disposed off..we didn't want to leave a takeaway box in our room and housekeeping decided instead to leave it at the top of the stairs outside of our room for 2 days!

We had paid for a Seaview junior suite and the Seaview wasn't even present

It's such a shame that this was our experience as the location of the hotel is good, the beach was lovely and buffet was alright..there is a lack of choices for restaurants onsite considering they only offer half board or all inclusive stays. Also most of the staff we encountered were helpful apart from the ones mentioned above

But the fact that it felt we weren't being taken seriously and the situation wasn't being acted on quickly is a concern for me on the general hygiene standards of the hotel

And now we're trying to get some compensation but the hotel manager is ignoring emails so sorry can't recommend this one!

Just back from over 6 weeks at the Iberostar Diar el Andalous, Tunisia. This was my third visit in 18 months. Had a great time.

All of the staff were very helpful, friendly and extremely polite. Reception, bar and restaurant waiters, Room maids, chefs and the animation team, life guards for pools and beach were all extremely professional - including management. There was huge variation of food and drinks. All areas were kept clean.

This hotel was constantly busy and very popular and had a great atmosphere/ buzz. Can highly recommend.

Will definitely be going back later this year.

Just got back from the iberostar waves in djerba and we had £800 stolen from our safe. Yes got police involved and my partner has signed 3 statements the manager at hotel wasn't really bothered it was only when easyjet got involved and told him what to do then we got a reaction from him. I have emailed customer contact centre to tell them what happened and guess what no reply absolutely disgusting. I have been travelling for over 15years all around the Caribbean and never had money stolen from me. We always use riu hotels so this was our first time at a iberostar and guess what it will be our last which is a shame as we travel 3 times a year so they could of had alot of money from us. Definitely be staying at riu from know on and they are cleaner

Don’t go there. Nice view of cause, but you need to be very patient waiting on your expensive drinks.

Just back from another fantastic holiday at Bourganville Playa, Adeje Tenerife.
This is 3rd time at his hotel and the 8th time in Iberostar hotels in Adeje.
Great location, close to beach and bars although a couple of steep hills roundabout.
The hotel is immaculately kept and staff extremely friendly.
This time there was plenty sun beds available whoch was one of my gripes last time, Management do listen!
We were on a half board basis and the food is good as far as hotel buffets go. Plenty of choice and tasty.
We never had breakfast in hotel as we enjoy a longer lie on holiday, and only ate 3 times in restaurant. I was however a bit shocked to be charged for soft drinks and water when in restaurant !
We had looked at upgrading to All Inclusive or Star Prestige at a cost of £750 and £520 respectively but decided we wouldn’t benefit from it as we like going out for meals and drinks in the evening!
All in all, I personally think this is one of the better hotels in adeje for a reasonable price.

I had the most incredible stay at the Iberostar Selection Kuriat Palace in Monastir, Tunisia! From the moment I arrived, I was welcomed with warmth and genuine hospitality. The hotel itself is beautiful, with spacious, clean rooms and stunning views. The amenities are top-notch, and the food is absolutely delicious, offering a wide variety to suit every taste.

What really made this stay unforgettable, however, was the exceptional service. The staff here are truly outstanding! A special shout out to Chokri, Ali, and Mohammed from the bar – they were absolutely amazing. Their friendliness, attention to detail, and dedication to making guests feel special made our experience even more memorable. Whether it was a perfectly made cocktail, a friendly chat, or just checking in to ensure we were having a great time, they went above and beyond. They made the whole experience feel like a home away from home.

The overall atmosphere at the hotel was relaxed and welcoming, and the entire staff made us feel like part of the Iberostar family. I highly recommend this hotel to anyone visiting Monastir – you won’t be disappointed!

We stayed in the Iberostar Waves Cozumel

We loved this hotel and have to give the highest compliment to Alonso who made us welcome as soon as we checked in on 9th March.

We spoke to Alonso every day and he offered us advice and answered all our questions. He even came to talk to us when he happened to see us on his day off and he is a true asset to Iberostar.

The resort is amazing. It’s lush and we loved the flamingos and other life on the resort. I’ve never seen such beautifully maintained gardens. They are a credit to the gardeners.

The staff members are all absolutely amazing. They greeted us warmly each day and nothing seemed to be too much trouble.

The food and restaurant all have wonderful food - Victor particularly made us welcome in the dining room.

Sunset on the beach here is the best I’ve seen in my life. Pelicans looking for food and one evening a huge eagle ray was swimming next to the shore, it’s not to be missed.

The entertainment team work so incredibly hard and even though it’s not our thing to go to shows we were incredibly impressed with all their work and how they engaged so many people.

As non smokers we were pleased this resort is non smoking.

We would highly recommend this hotel and we have loved our stay.

Experiencia única en Iberostar bávaro y coral dar las gracias a Natalia y eduardo por el servicio y la amabilidad prestada !! Llevamos muchos años viniendo es la mejor cadena hotelera en bávaro .

I recently stayed at the Iberostar in Mexico and I had a great time. The resort itself was shockingly big with a lot to do. The water was great and the food was acceptable. Would recommend to a friend.

Je suis un client régulier. Mes scores sont généralement élevés, cette fois je ne l'ai pas fait car un des jours il n'y avait pas de room service et les fontaines d'eau potable étaient cassées pendant tout mon séjour.

Personnels très professionnels et agréables malgré la difficulté de la langue

We stayed at this hotel in Tunisia, Sousse, great hotel, great staff who are efficient and friendly. The best of them was Zikia who cleaned the room for us for the entire time we were there. She is friendly, considerate and very helpful. Will definitely be back here in the near future

Travelled to Tunisia late Nov 2024, to the the hotel Iberostar Selection Diar El Andalous, granted the hotel needed a little make over, but they where doing this at the time, couldnt fault anything, staff where great food was great, weather was great, all round great, would go there again.

this hotel is one of the best hotel that i was in holidays for years. The people are very nice and you can ask them what you want they always ready to help direct it doesn t matter if its about food reception animation team people who are not satisfied lie. The food is great sometimes it can happen that something is not very warm but than you tell them and direct they hite the food again very good. i am diabetic and the chef makes every day special for me dessert without sugar .i never had so a good service. The reception the same no complaines and the animation team star is great. I have read reviews who where negative i can say thats a big lie.The rooms are very clean .i worked a big time of my life in hotel branche i am GM manager, chef of the kitchen and maitre d'hotel i know what i talk about and i may say that i travel over the work world this is the first hotel where i can not find mistakes . I even got coffee and thee in my room that was the only thing what i missed and what happen i came in my room on the tabel there was a boiler coffee and thee
So if someone can tell me what is wrongh here i would like to know because i can not find any negative thing
great i come back to this hotel and do everyting to bring them clients
congratulation

Noting the company's complete lack of response to complaints made on this platform, one can only conclude that the management and the billionaire owner of Iberostar couldn't care less.

For what it's worth, I am reporting my complaint here to warn others and ascertain if others have fallen victim to the scammers working at the call centre in Spain.

I called and booked a room for a trip to their hotel in Cozumel, Mexico. The call handler took my bank card details to book the room.
A few days later, attempts were made to use my card which was new and I had not used before, online for various purchases in Spain and around Barcelona.

I spent a considerable effort and sent numerous emails to report the problem to Iberostar but to no avail.

The company and its staff either couldn't be bothered to investigate my complaint OR they know the problem but are keeping quiet about it.

Please do be careful.

Email below sent on the 21st of Feb 2024 and no response!

Dear Management,

I hope this email finds you well. I am writing to formally lodge a complaint about a recent incident that occurred during my stay at your establishment (Iberostar Founty Beach room 2126 16/2/2024 - 22/2/2024). Unfortunately, I am deeply disappointed to report that both my son's red football kit and his white football kit were stolen from my room. This has been distressing and has caused significant inconvenience during what was intended to be a relaxing holiday.

In addition to the theft of the football kits, I would like to bring to your attention the issues I faced with accessing my room when staff members were present. It is concerning that such incidents could take place, and it has greatly impacted my overall experience at your premises.

As a holidaymaker, I believe it is reasonable to expect a certain level of security and respect for personal belongings while staying at your establishment. The theft of our clothing items not only caused emotional distress but also financial strain, as I had to incur an additional cost of £60 to replace them.

I kindly request that you conduct a thorough investigation into this matter and take immediate steps to prevent similar incidents from happening in the future. Furthermore, I would appreciate a reimbursement for the cost of the stolen items and the inconvenience caused during my stay.

I trust that you will address this matter with the seriousness it deserves and provide me with a prompt response regarding the actions taken to rectify the situation we have taken the last day of our holiday today searching for the items for members of management to say could it of been a 9 year and 6-year-old child.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Stayed here a couple weeks ago. Amazing resort and entertainment. food was amazingggggg......
Had one issue a drunk scouse smashing his room up above us, after one complaint it went quiet.
My only issue was food, bottle of coke was free? but a glass wasn't? either way do AI if you get chance. Another major tip.. if your out in the medina turn your hotel band inside out so no one knows which hotel you are from. We were harassed almost all day from a guy claiming to be our hotel staff he wasn't at all. Also always have cash