Icelandair Avaliações 

One star is too much actually. Flights got cancelled due to Covid-19, but the customer service team did
a) not want to tell me the reason they had offered the flight just a few days prior and now cancelled it 6 days before departure
b) only want to offer me a voucher, despite the fact that Iceland Air does not offer ANY flight for this route for the next 4 weeks.

NEVER will I book Iceland Air again - currently preparing a lawsuit against them to refund me my 1,000 USD.

@Iceland Air: You should be ashamed of yourself stealing people's money in such a situation.

Look out! Icelandair does not refund ticket price despite Flextarif. In January we booked tickets for the family Economy Flex worth 3100 Euro. On 18.3.2020 we cancelled the tickets according to the tariff conditions. In several telephone inquiries Icelandair has promised the refund and asked "corona-conditioned" for patience. After almost 3 months there is still no money received. Feel cheated, too bad.

Disgrace of a company refusing cash refunds only offering vouchers booked a package holiday through Barrhead Travel and Iceland Air are refusing to refund Barrhead for the flights

They cancelled our flight and won’t give a refund only a voucher for another flight. We don’t want or need another flight, we can’t use a flight at any other time. It was for my pregnant wife and her elderly mother to have one last trip together before their circumstances change. The flights have been cancelled due to Covid 19 which is totally understandable but a refund would be the only acceptable outcome as we won’t be able to use the tickets next year.
Iceland airs response is basically tough luck.
Terrible customer service, one thing is for sure I will never fly with them again.

Also getting through to their customer service department is a nightmare.

Det er snyderi på en meget smart måde. Min søn bestiller et fly hjem fra USA med afgang 9 dage efter bestilling. 2 dage senere får han en mail om at flyet er aflyst. 2 dage senere trækker Icelandair så pengene for den nu aflyste afgang. Han må så bruge en masse tid på at udfylde en formular for at få pengene igen. Icelandair oplyser at det kan tage 2 mdr. at få pengene tilbage. I disse corona tider er det bondefangeri at tage et ungt mennesker som gidsel, som forsøger at komme hjem til Denmark og bruger sin sidste penge på en billet til dette, for så at få at vide at man ikke vil flyve. Icelandair har helt sikkert vidst at flyet nok ikke kom i luften, men har sikkert brug for kapital i denne tid, så kan man jo bare snyde nogle dumme danskere.

Bestilte flybiletter til min datter, fra Boston til København. 2 dage efter aflyste Icelandair flyene. Da jeg endelig fik fat i dem, oplyste de, at de først vil refundere billetterne om tidligst 3 måneder.
Jeg bestiller ikke billetter hos Icelandair en anden gang.

Voyage réservé par une compagnie tiers qui a abandonné ses clients dès les premiers instants de la crise coronavirus. Icelandair nous a proposé de transformer nos billets en avoirs, utilisables dans l'année.
Réponse très rapide, claire à notre demande malgré la surcharge du service en ce temps de crise. Seul inconvénient, écrire en anglais

I had the worst experience ever, without giving me a solution and not explaining to me what options i was given, the staff (Herdis) sent my checkin luggage away and wanted me to pay for additional fees for overweight for the second checkin luggage . If i were to told my second luggage was overweight , i would have pack some in the first luggage. But i wasnt giving the choice to do so as they send my luggage in and then explain what my problem was. I was forced to pay additional fee which i dont have to. The Supervisor (Nina) threaten me to pay the fees or else I couldn’t board the flight if i were to make a scene . She is so rude to me and walk away without finishing our conversation.

De skylder mig penge retur for en service som jeg ikke har fået det er nu 2 mdr. med dårlige undskyldninger om travlhed.
Jeg flyver ALDRIG mere med dem.
Kundeservice findes ikke i deres ordbog.

Rejste fra København til Boston med flyskift i Reykjavik. 18 timer før afgang fik vi besked på, at flyet var aflyst, og vi skulle i stedet flyve over Zürich. Det ønskede vi ikke, og i stedet tog vi den samme afgang som planlagt men et døgn senere. Efter hjemkomst søgte vi erstatning efter EU's regler, og det fik vi uden problemer.
Servicen ombord var beskeden, kun kaffen er gratis, men alle ansatte var meget venlige og hjælpsomme.

Booked with Icelandair and has to change my wife’s name as we got married recently, unfortunately we had to renew her passport due to the Brexit issue of having 6 months validity at time of travel. They said as the bag was associated with her name (even though we weren’t transferring the ticket) it was no longer valid and we had to pay another £100 for a bag. Appalling to do this to a customer who had already paid.

The only good thing is the cheaper fair at the initial booking. If you plan to travel with absolutely nothing on you. Then you can book with them, otherwise never do it. The usual long haul flights amenities were minimal on the flights only radio for entertainment, like a light from 20 years ago. The seats were appallingly small as well, no leg rooms whatsoever and I'm only 6"4'. Imagine a tall person.
I mistakenly flew with Icelandair 2 twice. The 2nd time I flew with them, there was no information that my ticket did not have an allowance for any checked baggage. I ended up paying $100 each way I fly with them. With that much hidden costs, I could have been flying with British Airway or Virgin Airline in comfort.

Very poor service and no meals. I have never before been on a long flight without being offered meals 😤

Det er meget muligt, at Icelandair ikke selv kan gøre for, at de har købt nogle dårlige fly, som bliver grounded, så selskabet bliver nødt til at aflyse nogle afgange. Men hvorfor skal det gå ud over returrejsen, som åbenbart skulle foretages med en anden flytype? Hvorfor kunne man I lige dén situation ikke fravige kravet om tur/returrejse. Det ville da være god service. Nu kommer selskabet bare til at fremstå som nogle grådige stivstikkere uden flexibilitet. Vi fandt nogle andre afgange med et andet selskab.

This is the worst airline company in the world that I have ever flown with. The service is non existence, no food or refreshments. For the first and was the last time, I found a cheap ticket for me and my family to Washington DC and it cost me more than I initially paid for it as I was charged more money for my 2yr old son than my original total of our tickets. This was because I originally bought the tickets when he was less than 2yrs old in which I was not aware I needed to buy an adult ticket for him if he is 2yrs old. Top it all, we hundreds of miles away without any food or drink for the entire journey and even today my 10yr still remember this and always says "dad, pls do not book a flight with Icelandic Airlines even it going to be free of charge". The service is absolutely awful.

Den dårligste kundeservice man kan få, flyver aldrig med dem igen

Rigtig dårligt! De er sur og servicen er dårlig

Note: the ratings below are for the second leg (KFL – MAN). The first leg was marginally better

First and foremost I fully appreciate that the grounding of the 737MAX must be giving headaches for all airline operators who have them, but it is not an excuse to lower the standard to the level which Icelandair have done.

My wife & I paid for flexible Saga Class tickets for the above sectors.

The first sector was an aircraft so old (at least 25 years old!) owned by Euro Atlantic with cabin staff of Icelandair. We had booked window seats but were given 2 in the middle the aircraft configuration was 2x2x2). There was no place to hang coats, no inflight entertainment (no audio, no visual), no individual fresh-air blowers (the air was controlled for the whole aircraft). To my knowledge at least 3 of the crew had not used the aircraft before and did not know how to either turn on the reading lights or the seat to recline. With regards to the cabin staff I realised how difficult it must be for them to conduct themselves so professionally when they were working in such conditions. A number of cabin staff with whom I talked said that the aircraft should never have been on the north American run and we, Saga passengers, were being robbed.

With the late arrival of the first sector (it left 90 minutes late) we had to run to the gate for the next flight. That sector aircraft was waiting for us (we were the only 2 connecting passengers) and as soon as we got on board two things happened. Firstly, before we could find where we were to sit, the door was closed behind us (nothing like having a captive audience when you want to break the bad news to them!!) – it was an all economy flight operated by GETJET with the cabin staff hardly speaking English (the aircraft & crew were Lithuanian)

The first time we were aware of a change of aircraft/company was an email which I picked up when I turned off my flight mode on arrival at MAN.

After take-off I was asked if I would I like a drink, so I asked for champagne – I was duly handed a small bottle and a plastic beaker. When I asked for a glass, I was told that one was not available. When I asked for our meal, I was told that there was none – not even a snack (yet the email had said there would be a meal). Consequently, from the time of our meal on the flight until we left the aircraft at MAN we had not eaten – some 6 hours.

As soon as the cabin staff had gone down the aisle with the trolley they retreated to the front galley and spent the rest of their time laughing and chatting amongst themselves – not once did they go down the cabin to ascertain if everything was fine – or see if someone wanted something. I noticed one female (there were both male & female cabin staff) spent most of her time playing with her hair. I should mention from my seat I had a good view into the galley even though the curtain was pulled as best it could be.

Of course, with the 15 minutes between getting off one aircraft and getting on the second one our bags did not travel with us and were finally delivered to our house some 36 hours after we did.

Icelandair had a moral duty to inform passengers weeks ago that newer aircraft and cancelling business class to all economy was on the cards – had I known either we would have cancelled and flown home with another carrier.

Iceland Air sender en mail 3 timer før afgang fra Island, at de har indsat et flyselskab af fuldstændig suspekt og ukendt art. De Wet Leaser. Det vil sige Crew er fra Spanien el Grækenland el hvad de nu lige har fundet af gammel ragelse af fly plus personale. Vi har booket og betalt et Iceland Air Fly med WI-Fi og underholdning mv. Havde jeg ønsket at flyve med lavpris selskaber så havde jeg valgt det, men jeg valgte Iceland Air. Ikke et gammelt udrangeret fly af tvivlsom art uden de faciliteter der er betalt for. Ringede og klagede og fik bare at vide, at det skyldes grounding af Boeing 737 Max. Det er da noget ævl uden lige. De har været grounded i måneder, så at man først får besked få timer før afgang er helt igennem usselt og ulovligt. Man skal tilbydes ombookning el penge retur i god tid inden. EU lovgivning. Endnu et selskab man ikke længere gider at benytte. Snyd og bedrag.

Icelandair er nogle ægte darlings. Da SAS-piloterne vælger og strejke, sætter Icelandair et større fly ind fra KEF til CPH, da begge SAS-afgange den dag var aflyst. Det gjorde at alle i gruppen kunne komme samlet hjem. Icelandair for altid i mit hjerte