Ironmongery Experts Avaliações 

417
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ive ordered 5 door handles, cheaper than anywhere else and really nice. I made a mistake on the initial order, I had to call and cancel and reorder., refund received. Customer service was excellent, I... Ver mais

Avaliado com 2 de um total de 5 estrelas

Very poor service. Ordered some iron work for an ongoing project due to the company's claim of delivery times between 1 to 2 working days. I am here a week later without the order. The builder has fin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great value door handles. Ordered 4 sets for all upstairs doors. Extremely pleased with the quality. Fast dispatch too! One handle had the rose cover screwed too tight, emailed their returns team and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible service. Posted out, went missing, no tracking given Called up, promised its coming tomorrow Called to check, sorry, we didnt send it, we were too busy, but will promise you will deli... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Portas
  2. Chaveiro

Informação fornecida por fontes externas variadas

Knowledge - Experience - Reliability - Family business since 1992


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

417 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 44% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(417)

28 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent service

This was my second order from Ironmongery Experts and certainly won't be my last. The ranges available are fab, the prices very reasonable and I really appreciate the speedy delivery. Everything was great quality and exactly what I ordered. Lovely to be able to upgrade my furniture and fittings, thank you 😊

28 de setembro de 2025
Avaliado com 1 de um total de 5 estrelas

Placed an order on 24th Sept

Placed an order on 24th Sept, and no delivery on Thursday or today. Only when i followed up did they find out order wasn't executed on their side, even though payment was made and i sent a confirmation email to say payment made.... very disappointed with their customer service. And unwilling to expedite the delivery to tomorrow, even after accepting their error.

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good customer service

Just writing a quick review to praise the customer service. I had to return some door hinges and for some reason it took them awhile to find the parcel. But Amelia always replied to my emails and eventually confirmed the return arrived safely.

11 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

First order

This was my first order with the company and a bit of a test as we are currently renovating. All was ok with my order at first apart from being told I should have the order for the Friday and it not turning up until the Monday + one item described as heavy duty was the same as standard items from elsewhere with the same poor quality screws. Wanted to return a couple of items within 28 days and then make another order my request was denied any further emails to the company have been ignored. Needless to say I will be going elsewhere for the rest of the items I need.

17 de julho de 2025
Avaliação não solicitada
logotipo da Ironmongery Experts

Resposta da Ironmongery Experts

Thank you for your feedback. We are sorry to hear you were disappointed with your first order.

Our returns policy requires customers to notify us within 14 days of receiving goods, and then a further 14 days are provided to return them. Unfortunately, your request to return items was made outside of this notification period, so we were unable to process it.

Regarding your comment about ignored emails - we have checked our records and can confirm our last correspondence was our reply explaining the returns policy, and we have not received any further emails from you since.

We appreciate your comments about delivery and product quality and will pass these on to the relevant teams for review. We do hope you’ll consider giving us another chance in the future.

Avaliado com 1 de um total de 5 estrelas

Terrible service

Terrible service.
Posted out, went missing, no tracking given
Called up, promised its coming tomorrow
Called to check, sorry, we didnt send it, we were too busy, but will promise you will delivery anyway.
Now they are saying the same thing.

Terrible service

8 de julho de 2025
Avaliação não solicitada
logotipo da Ironmongery Experts

Resposta da Ironmongery Experts

We’re sorry to hear about your experience and the inconvenience caused by the delay in receiving your order. This is not the level of service we aim to provide.

After looking into your order, it appears there was a breakdown in our dispatch process, which should not have happened. While this was during an exceptionally busy period, that is no excuse, and we apologise that you were given conflicting updates.

We are reviewing our internal processes to ensure orders are dispatched promptly and customers receive accurate tracking information in the future. We appreciate you bringing this to our attention and regret that we fell short on this occasion.

Avaliado com 5 de um total de 5 estrelas

Recommended company.

An easy company to order from, as their website is clear and well laid out. Reasonable delivery charge and an excellent quality of goods. I'm glad Ithat I found them on Google and will definitely order from them in future.

28 de junho de 2025
Avaliado com 1 de um total de 5 estrelas

No refund after 24 days

I placed an order on the 8th May for 29 door knobs, amounting to £653. I recieved an email the next morning informing me they was out of stock until the end of July, would I like a refund? I am still waiting for this refund 24 days later. I chased this on the 27th May to be told it will be in my bank within the next 24 hour? Still nothing. It isn't the smallest of amounts to continue to be without. I would avoid ordering with this company, accepting online orders that cannot be fulfilled, the website needs to be updated to higher standards in order for customers not having to be in the same position I have.

9 de maio de 2025
Avaliação não solicitada
logotipo da Ironmongery Experts

Resposta da Ironmongery Experts

We are very sorry for the delay in processing your refund and for the frustration this has caused. We fully appreciate that £653 is a significant amount to be without for any length of time.

After reviewing your order, the delay was due to a processing error on our side, which meant your refund was not completed when it should have been. This is not acceptable, and we have since taken steps to ensure this won't happen again.

We understand your concerns about stock visibility and are actively working to improve our website so customers can see accurate availability before ordering. We apologise once again for the inconvenience and disappointment caused.

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