We bought feom the rotherham shop online. Had to wait a week for the bike to be built, however comms were good. When we picked the bike up they couldn't have been more helpful, fit the mud guard we bo... Ver mais
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Veja o que dizem as avaliações
A big shout out to Joe and the team at the Sheffield store for servicing our bikes before our first coast to coast. The bike performance was great and ran smoothly. We had some initial communication p... Ver mais
Six days and still waiting for the order to be delivered. The sales pitch may be that orders will be dispatched within a certain time frame, but this does not take into account their processing of the... Ver mais
I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Bicicleta
- Locadora de Bicicletas
- Conserto de Bicicletas
- Loja de acessórios para bicicletas
- Ciclismo de estrada
Escrito pela empresa
J E James Cycles is a family run business who have been established for over 50 years. We are one of the largest independent cycle retailers in Europe, with three large stores in the South Yorkshire/Derbyshire area of the UK. Our aim is to stock as wide a selection of cycling goods as possible. Whilst ensuring that each product line has been tested for quality, performance and value for money. Our excellent reputation has been built on service and quality. We guarantee you will receive reliable advice from friendly staff with specialist knowledge of all types of cycling. J E James Cycles is also a member of the Association of Cycle Traders (ACT), which is an independent non-profit making organisation, whose activities help ensure consumers can continue to benefit from the skills, services, enthusiasm and choice of products available from their local independent bike shop.
Informações de contato
The Old Fire Station, S65 1RF, Rotherham, Reino Unido
- 01709538374
- support@jejamescycles.com
- www.jejamescycles.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 31% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great prices and free delivery options
Great prices and free delivery options. Safe RM delivery so pleased they didn’t use a courier service to the Scottish Highlands. Please with well packaged item.

Resposta da J E James Cycles

Resposta da J E James Cycles
Disappointing service
Disappointing service. Coax you in to purchase with a discount code. One of the items ordered was falsely advertised online (either that or they shipped the wrong item). I one item, which would have been eligible for the discount, but, upon return, they deducted the value of the discount code from the amount they refunded. Upon questioning this, they said it’s because the order value falls below the minimum order for the discount code. This is not fair service, as the return was a result of their error. I would avoid using J E James Cycles in the future, as a result of this poor service and attitude toward the customer. This review isn’t about the money, it’s about the overall experience and attitude
The original response I had from J E James for this, again, shows the overall attitude of CS

Resposta da J E James Cycles
Went to new Barnsley store found…
Went to new Barnsley store found exactly what I was looking for with excellent advice from staff - great shop and service. Purchased new electric MTB via cycle to work scheme all within a week - Love my new Trek.

Resposta da J E James Cycles
Bought a e bike from Rotherham store
Bought a e bike from Rotherham store , spoke with Adam who listened to my needs and wishes , he recommended with no pressure a selection of bikes and explained pro /cons with plenty of patience .Bike selected and full handover given on another day by Adam and other staff members .Whole expierance 1st class customer service from start to finish .

Resposta da J E James Cycles

Resposta da J E James Cycles
Excellent customer service
Excellent customer service. Castelli cycling socks .... quality product at an attractive price, ordered just before Christmas and delivered promptly in the New Year. Thank you.

Resposta da J E James Cycles

Resposta da J E James Cycles
Specific components required
Specific components required
All obtained at great prices from one supplier
Super service

Resposta da J E James Cycles
Mechanics know what there doing built…
Mechanics know what there doing built me a perfect wheel for cheap and even gave me the spare parts back, rare to see that these days

Resposta da J E James Cycles
Great buying experience
I purchased a fox ridgeway jacket for cold winter rides and decided on a xl but realised it would be too big so quickly bought a large which they managed to get to me for christmas eve, although i was way past the last shipping date. The returns process is nice and easy and any queries are dealt with quickly and efficiently. So a big thank you, will be using you again!

Resposta da J E James Cycles
Absolutely shocking can’t even build a…
Absolutely shocking can’t even build a wheel because it wasn’t bought from them

Resposta da J E James Cycles
Great service from start to finish
Great service from start to finish. The online experience was intuitive, making selection and ordering very easy. Follow-up emails were informative and timely, and my bike was delivered within the expected timescales. When I opened the box it was immediately evident that our new bike had been wrapped and packaged with care. All we had to do was add pedals, reflectors, and attach the handle bars; all tools were provided. We can't wait to see our son's face on Christmas morning. Perfect service, thank you.

Resposta da J E James Cycles

Resposta da J E James Cycles
Website descriptions are not great.
Website descriptions are not great.. advertised as "pack size 30" but only 1 bolt turned up.
Also, price match is not guaranteed, only if it makes sense for them.
Bought a orbea onna 50 and I'm waiting…
Bought a orbea onna 50 and I'm waiting for it to arrive customer service has been great can't wait for it to arrive

Resposta da J E James Cycles
Bardzo szybka wysyłka
Bardzo szybka wysyłka, wszystko dokładnie tak, jak w opisie.

Resposta da J E James Cycles
Snides offering cheap prices on items they don't stock
Due to an unforeseen stock error the "Clarks Magura Hs33 Trials Brake Pad was out of stock at the time of ordering. Unfortunately this has now been discontinued by our suppliers and we are unable to complete the order"
A Very very cheap reduced price BUT just a trick to get you to go to the site.
Not available now or in the future but still being advertised as available.

Resposta da J E James Cycles
Great GT bike at a bargain price
Great GT bike at a bargain price. Arrived quickly and checked before dispatch. Easy to assemble, handlebars and front wheel plus pedals. Slight adjustment needed to front derailleur mechanism to stop it scraping. This is normal going from workbench test where everything seems OK to riding the bike exerting pressure. Good communication got back quickly to an email I sent. Very happy with bike

Resposta da J E James Cycles
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