J E James Cycles Avaliações 

1.574
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We bought feom the rotherham shop online. Had to wait a week for the bike to be built, however comms were good. When we picked the bike up they couldn't have been more helpful, fit the mud guard we bo... Ver mais

Avaliado com 5 de um total de 5 estrelas

A big shout out to Joe and the team at the Sheffield store for servicing our bikes before our first coast to coast. The bike performance was great and ran smoothly. We had some initial communication p... Ver mais

Avaliado com 1 de um total de 5 estrelas

Six days and still waiting for the order to be delivered. The sales pitch may be that orders will be dispatched within a certain time frame, but this does not take into account their processing of the... Ver mais

Avaliado com 5 de um total de 5 estrelas

I TRAVELLED FROM WILTSHIRE TO BARNSLEY AFTER SPEAKING TO OLLIE ON THE PHONE. WITHIN 22 HRS I WAS IN RECEIPT OF MY SUPER DUPER AMITI E+ PRO ELECTRIC BIKE. GREAT COMMUNICATION, THANKS OLLIE. ON ARRIVAL... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Locadora de Bicicletas
  3. Conserto de Bicicletas
  4. Loja de acessórios para bicicletas
  5. Ciclismo de estrada

Escrito pela empresa

J E James Cycles is a family run business who have been established for over 50 years. We are one of the largest independent cycle retailers in Europe, with three large stores in the South Yorkshire/Derbyshire area of the UK. Our aim is to stock as wide a selection of cycling goods as possible. Whilst ensuring that each product line has been tested for quality, performance and value for money. Our excellent reputation has been built on service and quality. We guarantee you will receive reliable advice from friendly staff with specialist knowledge of all types of cycling. J E James Cycles is also a member of the Association of Cycle Traders (ACT), which is an independent non-profit making organisation, whose activities help ensure consumers can continue to benefit from the skills, services, enthusiasm and choice of products available from their local independent bike shop.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(1.574)

74 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great prices and free delivery options

Great prices and free delivery options. Safe RM delivery so pleased they didn’t use a courier service to the Scottish Highlands. Please with well packaged item.

27 de janeiro de 2025
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Resposta da J E James Cycles

Thanks for leaving us a 5* review - its very much appreciated. Adam

Avaliado com 5 de um total de 5 estrelas

Awesome

Fantastic purchase experience. Excellent delivery. Awesome product.

27 de janeiro de 2025
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Resposta da J E James Cycles

So glad we could get you sorted - thanks for leaving us a 5* review. Adam.

Avaliado com 1 de um total de 5 estrelas

Disappointing service

Disappointing service. Coax you in to purchase with a discount code. One of the items ordered was falsely advertised online (either that or they shipped the wrong item). I one item, which would have been eligible for the discount, but, upon return, they deducted the value of the discount code from the amount they refunded. Upon questioning this, they said it’s because the order value falls below the minimum order for the discount code. This is not fair service, as the return was a result of their error. I would avoid using J E James Cycles in the future, as a result of this poor service and attitude toward the customer. This review isn’t about the money, it’s about the overall experience and attitude
The original response I had from J E James for this, again, shows the overall attitude of CS

29 de janeiro de 2025
Avaliação não solicitada
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Resposta da J E James Cycles

Sorry you were unhappy with the service Scott, issues with stock do occasionally happen which we take very seriously however we would not refund more than you actually paid because you got a discount code, and to be honest I dont think any company would do this. Adam.

Avaliado com 5 de um total de 5 estrelas

Went to new Barnsley store found…

Went to new Barnsley store found exactly what I was looking for with excellent advice from staff - great shop and service. Purchased new electric MTB via cycle to work scheme all within a week - Love my new Trek.

19 de janeiro de 2025
Avaliação não solicitada
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Resposta da J E James Cycles

Great to hear Dean - thanks for leaving us a lovely 5* review. Glad you like the new store in Barnsley we are very proud of it. Thanks again. Adam.

Avaliado com 5 de um total de 5 estrelas

Bought a e bike from Rotherham store

Bought a e bike from Rotherham store , spoke with Adam who listened to my needs and wishes , he recommended with no pressure a selection of bikes and explained pro /cons with plenty of patience .Bike selected and full handover given on another day by Adam and other staff members .Whole expierance 1st class customer service from start to finish .

18 de janeiro de 2025
Avaliação não solicitada
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Resposta da J E James Cycles

Thanks so much for the 5* review, it was a pleasure to help you get on the right bike, I hope you enjoy it for many miles to come. Adam.

Avaliado com 5 de um total de 5 estrelas

Sunglasses

Product as described. Prompt delivery. In stock. Fair price.

30 de dezembro de 2024
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Resposta da J E James Cycles

Thanks for taking the time to leave us a review Richard.

Enjoy the specs.

All the best

Josh

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Castelli cycling socks .... quality product at an attractive price, ordered just before Christmas and delivered promptly in the New Year. Thank you.

20 de dezembro de 2024
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Resposta da J E James Cycles

Thank you for taking the time out to leave us a review. It's greatly appreciated.

All the best

Josh

Avaliado com 5 de um total de 5 estrelas

Specific components required

Specific components required
All obtained at great prices from one supplier
Super service

30 de dezembro de 2024
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Resposta da J E James Cycles

Thank you for the review Alan.

Kind regards

Josh

Avaliado com 5 de um total de 5 estrelas

Mechanics know what there doing built…

Mechanics know what there doing built me a perfect wheel for cheap and even gave me the spare parts back, rare to see that these days

5 de janeiro de 2025
Avaliação não solicitada
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Resposta da J E James Cycles

Thanks for taking the time to leave a review Lewis. You know where we are when you need us again.

All the best - Josh.

Avaliado com 5 de um total de 5 estrelas

Great buying experience

I purchased a fox ridgeway jacket for cold winter rides and decided on a xl but realised it would be too big so quickly bought a large which they managed to get to me for christmas eve, although i was way past the last shipping date. The returns process is nice and easy and any queries are dealt with quickly and efficiently. So a big thank you, will be using you again!

15 de dezembro de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Thanks for the review Nicholas, glad we could get you sorted in time.

All the best - Josh.

Avaliado com 1 de um total de 5 estrelas

Absolutely shocking can’t even build a…

Absolutely shocking can’t even build a wheel because it wasn’t bought from them

13 de dezembro de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Hi Ashton - sorry I dont have any details to contact you with regards any issues you have but if you want to reach out to me on 01709 361919 I'll be happy to discuss this with you. A wheel rebuild is not normally an issue even if its not been purchased from us, but on the odd occasion there might be issues with parts etc especially if it is a rear wheel electric motor for example. Adam.

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish

Great service from start to finish. The online experience was intuitive, making selection and ordering very easy. Follow-up emails were informative and timely, and my bike was delivered within the expected timescales. When I opened the box it was immediately evident that our new bike had been wrapped and packaged with care. All we had to do was add pedals, reflectors, and attach the handle bars; all tools were provided. We can't wait to see our son's face on Christmas morning. Perfect service, thank you.

25 de novembro de 2024
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Resposta da J E James Cycles

Hope your son enjoys his new bike Darren - thanks so much for the 5* review its very much appreciated, I'll pass on your comments to our mail order team. Adam

Avaliado com 5 de um total de 5 estrelas

Great shop

Great company to deal with a very quick delivery will use again

25 de novembro de 2024
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Resposta da J E James Cycles

Thanks for the 5* review Mark - glad we could help out. Adam

Avaliado com 5 de um total de 5 estrelas

Bought a orbea onna 50 and I'm waiting…

Bought a orbea onna 50 and I'm waiting for it to arrive customer service has been great can't wait for it to arrive

11 de novembro de 2024
Avaliação não solicitada
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Resposta da J E James Cycles

Hi Owen! We dispatched this yesterday, it will not be long till you're in the saddle! Enjoy it.

All the best

Josh

Avaliado com 5 de um total de 5 estrelas

Bardzo szybka wysyłka

Bardzo szybka wysyłka, wszystko dokładnie tak, jak w opisie.

25 de outubro de 2024
logotipo da J E James Cycles

Resposta da J E James Cycles

Witamy, Dziękujemy za poświęcenie czasu na pozostawienie nam recenzji! Doceniamy Twój zwyczaj. Wszystkiego najlepszego - Josh

Avaliado com 1 de um total de 5 estrelas

Snides offering cheap prices on items they don't stock

Due to an unforeseen stock error the "Clarks Magura Hs33 Trials Brake Pad was out of stock at the time of ordering. Unfortunately this has now been discontinued by our suppliers and we are unable to complete the order"
A Very very cheap reduced price BUT just a trick to get you to go to the site.
Not available now or in the future but still being advertised as available.

3 de novembro de 2024
Avaliação não solicitada
logotipo da J E James Cycles

Resposta da J E James Cycles

Good Morning John,

I'm sorry that your experience shopping with us wasn't a positive one.
Looking into this, the item you ordered was indeed showing in stock at the time of ordering. However, due to the unforeseen stock error you mentioned in your review, we were unable to fulfil the order. Whilst instances such as these are rare, we do attempt to offer customers the option to have the item placed on order with our suppliers at no additional charge when possible. Unfortunately in this case, the item was no longer available at our suppliers.
I have also checked our website for the current status of the item on your order, and can confirm that it is no longer showing as available to order, and has since been discontinued by the supplier.
We understand your frustration in this instance. However, we wish to assure you and others reading that it isn't in our best interest to "trick" or otherwise deceive potential customers and would rather people come away having a positive experience shopping with us. Once again, I wish to apologise that we fell short of this on this occasion.

-Lyam

Avaliado com 5 de um total de 5 estrelas

Great GT bike at a bargain price

Great GT bike at a bargain price. Arrived quickly and checked before dispatch. Easy to assemble, handlebars and front wheel plus pedals. Slight adjustment needed to front derailleur mechanism to stop it scraping. This is normal going from workbench test where everything seems OK to riding the bike exerting pressure. Good communication got back quickly to an email I sent. Very happy with bike

25 de outubro de 2024
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Resposta da J E James Cycles

Hi Peter,

Your review is a breath of fresh air! Thank you for ordering from us and understanding the logistics of mail order.

Enjoy the new bike!

All the best

Josh

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