Kiky responded to my review on here acting as if they’d done nothing wrong and the extra charge - a week later, mind you - was an issue with my bank. If this is the case, I wonder why they reached out... Ver mais
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Veja o que dizem as avaliações
Placed order with Kiky Florist for my supervisors sister funeral services. Received call from Patrick regarding my order. He was very helpful and informative regarding the type of flowers in the arra... Ver mais
Thank you Patrick! Your efficiency and kindness is unparalleled! Thank you for adding a sympathy card as a gift to me. So wonderful! I highly recommend this floral shop. Excellent customer service an... Ver mais
They took the order and asked me to write a positive review before the flowers arrived. The next day they cancelled the order and promised a refund. They are not a local florist. They are a broker t... Ver mais
Detalhes da empresa
Informações de contato
Estados Unidos
- (800) 990-3464
- help@kikyflorist.com
- www.kikyflorist.com
2,6
Ruim
81 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 90% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Service seemed great - but was not
We had personalized service from Patrick, who made sure everything was just perfect for our special flower delivery.
EDIT:
Strangely, Patrick asked me to write the review whilst he was on the phone to me. He had been extremely attentive - making sure the card was correct; the flowers; delivery address and so on. They were due to arrive the next day - to a good friend whose father just passed. I was specific about including lily’s. The next day, my friend posted about an anonymous bouquet that arrived. No card. No lily's. Wrong flowers entirely. Were these the ones I sent? Who knows. I emailed to ask and to complain. I got my money back, and a lovely apology, but no answer if these were from me.
26 de agosto de 2026
Resposta da Kiky Florist
Dear Rachel,
Thank you for sharing your fantastic feedback! Patrick will be delighted to know that his dedicated service made your special flower delivery just right. We hope the blooms made a lasting impression, and we look forward to being your florist of choice for future occasions!
Best regards,
Like other reviews
Like other reviews, they cancelled my order but have not yet refunded my over $90 order yet. Do not use this company! Still waiting on my refund!
18 de agosto de 2026
Avaliação não solicitada
Resposta da Kiky Florist
Dear Katie,
We would like to address your review regarding your canceled order.
Your Canopy Botanic Dish Garden purchase was canceled strictly because the destination address fell outside the functional service boundaries covered by our local partner florist network in that region. When an order cannot be serviced, our system immediately cancels the transaction and issues a complete reimbursement.
The full refund of your order was completely finalized on our side upon cancellation, and the funds will reappear in your account balance in accordance with standard bank clearing windows.
Best regards,
They took longer than expected with…
They took longer than expected with delivery and the product IS NOT what I ordered from their website. They made their website look really nice, but did not get my moneys worth for.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Kiky Florist
Dear Mark,
We would like to clarify the nature of fresh floral delivery regarding your order. While our online gallery showcases the intended design, the floral industry relies on daily fresh market cuts. When exact stems are unavailable locally, florists follow strict industry standards by substituting the closest matching blooms to maintain the overall style and value.
Nevertheless, because the delivered flowers did not meet your expectations, we have issued a full refund to compensate for your inconvenience.
This refund has been finalized on our side and will reappear in your account balance in accordance with standard bank clearing windows.
Best regards,
Patrick was very helpful confirming the…
Patrick was very helpful confirming the service date. He was kind and pleasant to deal with. Thank you Patrick
26 de agosto de 2026
Resposta da Kiky Florist
Dear Beverly,
Thank you for sharing your wonderful feedback! Patrick will be thrilled to know that his support made scheduling your delivery date so smooth and pleasant. We hope the fresh flowers made a lasting impression, and we can’t wait to assist you on your next order!
Best regards,
If I could give negative stars I would
If I could give negative stars I would. I ordered flowers for my mom for Mother’s Day because they advertise they are local. This was almost 2 weeks ahead as well not last minute. They take my payment, then I get a email saying they can’t fill the order. And I should get a fecund. I still haven’t gotten a refund. I’ve called been hung up on several times and have emailed their customer service. Still nothing.
They are not local. They take orders for flowers then try and find a local flower shop to fill the order. Please don’t use these guys.
19 de abril de 2026
Avaliação não solicitada
Resposta da Kiky Florist
Dear Emily,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to help@kikyflorist.com including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
Made a personal call to make
Made a personal call to make
sure my order was
correct
and exactly how i
wanted
it
23 de agosto de 2026
Resposta da Kiky Florist
Dear Minda,
Thank you for sharing your wonderful feedback! Ensuring every detail matches exactly what you envisioned through attentive communication is always our top standard. We hope the flowers brought great joy to your recipient, and we look forward to assisting you on your next order!
Best regards,
Resposta da Kiky Florist
Dear Timothy,
Thank you for taking the time to leave us such a fun 5-star review! Bringing moments of joy through fresh flowers is what we love doing every day. We hope the arrangement made a lasting impression, and we look forward to delivering for you again soon!
Best regards,
The customer service agent was very attentive and anxious to please!
The customer service agent was excellent and did his best to fill my order in a timely way. However, this company advertises that it is a local Hampstead NH florist online and it is not! The delivery was delayed a day because the location was actually 25 miles away from Hampstead. I would not have placed the order if I had known that. The flowers were lovely.
18 de agosto de 2026
Resposta da Kiky Florist
Dear Deborah,
Thank you for taking the time to share your review. We are delighted that you found our customer care representative helpful and that the flowers were lovely.
We coordinate deliveries nationwide through a trusted network of local partner florists. When a shop directly in town is unavailable, fulfillment is handled by the nearest partner florist within the surrounding service radius, which caused the slight dispatch adjustment for your order.
We truly value your feedback and look forward to serving you again!
Best regards,
Patrick was very helpful
Patrick was very helpful, worked out a solution to my problem, Was friendly and patient with me . I won't hesitate to do business with Kiky flowers again!!
21 de agosto de 2026
Resposta da Kiky Florist
Dear Anthony,
Thank you for sharing your fantastic feedback! Patrick will be delighted to know that his patient and helpful support resolved your issue smoothly. We hope the arrangement made a wonderful impression, and we look forward to being your florist of choice for future orders!
Best regards,
Online ordering was easy
Online ordering was easy. I received a call to verify order and delivery time frame, which I appreciated. The employee was very nice to talk with but was a little pushy about the survey. I would order from their company again.
21 de agosto de 2026
Resposta da Kiky Florist
Dear Carrie,
Thank you for taking the time to share your feedback. We are happy to know the ordering process went smoothly and our verification call gave you confidence in your delivery timing. We also appreciate your constructive note regarding our follow-up communication. We hope the floral arrangement brought a bright smile to your recipient, and we can’t wait to assist you on your next order!
Best regards,
We had a great experience!
20 de agosto de 2026
Resposta da Kiky Florist
Dear Jessica,
Thank you for taking the time to leave such a wonderful 5-star review! Ensuring a seamless and reliable experience is what we strive for every single day. If you have any impressions regarding the flower arrangement or delivery, we would love to hear your thoughts. We look forward to delivering for you again soon!
Best regards,
They provided great communication and…
They provided great communication and the flowers looked amazing. Will definitely order again
19 de agosto de 2026
Resposta da Kiky Florist
Dear Zachary,
Thank you so much for the wonderful rating! We are thrilled to hear that you appreciated our service. We truly value your support and look forward to creating something beautiful for your next order!
Best regards,
Very good experience
Very good experience, helpful and courteous I would use this company again.
19 de agosto de 2026
Resposta da Kiky Florist
Dear Janet,
Thank you for taking the time to leave such kind feedback! Providing a pleasant, attentive experience is always our main goal. We hope the arrangement made a lovely impression on your recipient, and we look forward to delivering for you again!
Best regards,
Patrick thank you for your help!
18 de agosto de 2026
Resposta da Kiky Florist
Dear Jeff,
Thank you so much for the wonderful review! We are delighted that Patrick could assist you so well with your order. We would also love to hear how the floral arrangement turned out and how the delivery went—we hope it brought a big smile to your recipient!
Best regards,
Resposta da Kiky Florist
Dear Sandy,
Thank you so much for the 5-star rating! We are so glad to know you experienced friendly, patient, and helpful service with our team. We would love to hear your thoughts on the flowers and how the delivery went, and we look forward to serving you again!
Best regards,
Customer Service
They called several times to make sure that they received the order information properly.
18 de agosto de 2026
Resposta da Kiky Florist
Dear Anne,
Thank you for taking the time to leave your review! We are glad our proactive communication gave you confidence that your order was handled properly.
We would love to know how the flowers turned out and how the delivery went, and we look forward to delivering for you again!
Best regards,
Place was horrible
Place was horrible . Placed an order for flowers on a Sunday at around noon. I did t even care if it was next day delivery. Somthing went wrong and tins cluldnt. Ell.me.ezafrly what. I want to know if it was her who turned them away
16 de agosto de 2026
Avaliação não solicitada
Resposta da Kiky Florist
Dear Joseph,
We would like to clear up the details regarding your Cheerful Horizon Bouquet order. This purchase was canceled solely due to coverage limits—there was no active local florist partner available to safely service that specific delivery area.
Holding customer funds is never our policy. The transaction was immediately voided on our platform the moment the order was dropped, meaning your card was never permanently charged.
Your bank will release the temporary authorization hold based on their standard processing schedule.
Best regards,
Horrible experience
I was notified last minute that my flowers could not be sent
DO NOT USE THIS COMPANY
I should have checked the reviews before.. most of them are poor
17 de agosto de 2026
Avaliação não solicitada
Scammers?
Scammers?? I ordered flowers for same-day delivery today. The moment the credit card was processed, the screen just went blank. No email or text confirmed the order, but the money was deducted from my credit card immediately. I contacted the help line, but the person just put me on hold. I received an email afterwards cancelling my order and stating that I will get a refund within 5-10 working days. Unacceptable. It surely looks like a scam!
17 de agosto de 2026
Avaliação não solicitada
Resposta da Kiky Florist
Dear Riette,
We would like to clarify what occurred with your Glow Sky Blooms - Standard order. This purchase had to be voided because local dispatch schedules for same-day delivery had already closed for the day.
Our strict protocol when same-day fulfillment is no longer feasible is to void the transaction immediately. Since the order was dropped instantly, your card was never permanently charged, and our system released the payment hold right away.
Your financial institution will clear the pending authorization following their standard clearing window.
Best regards,
Resposta da Kiky Florist
Dear John,
Thank you so much for the 5-star review! We are glad to hear you found our team courteous and easy to work with. We would also love to hear how the delivery went and how the flower arrangement was received!
Best regards,
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