Kiky Florist Avaliações 

This florist has the worst customer service. I had order a floral arrangement for my aunt and the next day it was canceled and they stated that I would get my refund with 10 days. I gave them 10 days and no refund. So i reached out to them and they said that they would look into it. A week later no refund back into my account. I reached out again and again they said they would get it resolved asap but i need to be patience. That was almost 3weeks and still no refund. I gave them another week to see if I would get my refund still no refund. 3 days from a month that my order was cancelled i still haven’t received my refund so I reached out to my credit card company and file and dispute. If I could give them a ZERO cause that’s what kind of florist this place is. Never purchase anything from them!!

02Sep2026 update: I have to say I was surprised to see a piece of mail from this vendor in my mailbox; however, I was completely infuriated upon opening it to find a check for only the amount of the bouquet I had ordered (without taxes, without all of their tacked-on fees). Do they really think that I should be EATING THEIR FEES when THEY CANCELLED MY ORDER??? The battle for a FULL refund continues. Let's see if it takes another 4 months to get the remainder of my refund. Not holding my breath. My opinion still stands.
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SEE UPDATES AT END OF THIS REVIEW - VENDOR EVEN POSTED A RESPONSE TO THIS REVIEW STATING THEY "MANUALLY" PUSHED THROUGH MY REFUND. FACT OF THE MATTER IS, WHY DID THEY ACCEPT MY ORDER IN THE FIRST PLACE IF THE DELIVERY ADDRESS WAS OUT OF THEIR AREA? FULL OF LIES.

As with all of the other reviews listed here, I ordered flowers on 29 April 2026. I received an email shortly thereafter saying my order could not be fulfilled by the local florist, and my order had been cancelled and successfully refunded. I have been contacting them ever since (2 months) for a refund. Today's response was as if I was contacting them for the first time. Customer service manager "Faye Ligia". COMPLETE SCAM

Update: It is now 16 July 2026 and have received no response or refund.

Vendor responded on Trust pilot stating they manually pushed through a refund. 7 days later - STILL NO REFUND

IT IS NOW AUGUST 4, 2026 AND STILL NO REFUND EVEN AFTER THE VENDOR RESPONSE. I STAND BY MY ORIGINAL REVIEW. DO NOT USE THIS SERVICE - IT IS A COMPLETE SCAM!!!!!!!!!!!!!!

IT IS NOW 11 AUGUST AND NO REFUND. DO NOT USE THEIR SERVICE!!!

UPDATE: 31 AUGUST 2026 - NOT ONE SHRED OF EVIDENCE SHOWING THERE HAS BEEN ANY ATTEMPT TO REFUND MY CANCELLED ORDER. A REPUTABLE FLORIST WOULD HAVE CONTACTED ME DIRECTLY.

BOTTOM LINE - IF I WERE YOU, I WOULD ONLY USE THEM IF THEY WERE A BRICK AND MORTAR STORE YOU COULD WALK INTO AND SPEAK TO SOMEONE FACE TO FACE (AND CONFIRM THEY ACTUALLY HAVE FLOWERS).

I would say this was a terrible business practice but I can't - it isn't a business, it's a SCAM. BUYER BEWARE.

I purchased flowers for my aunts funeral. They canceled my order and I still have not received my refund. Do not use them.

If I can put zero star I will do it. This is a big scam! after placing your order the following day they will cancel your order and promised you for a refund. I keep on calling them and keep on giving me the same excuses!

I placed an order for Mother's day flowers. I received an email shortly after saying my order was canceled due to flowers being unavailable. Six weeks later they have STILL not refunded the charge of $131.14!

This company is a total scam. Like the other people commenting, I too was told they couldn't deliver and promised a refund. It's been three months and no refund. I've reported to my bank who are in the process of fighting this company. The sad part is that their website is still up and their company is one of the names that comes up as a company that will provide the service in my area. Other people have been scammed since me. How do we stop these people?

I believe this is a scam website.

I placed an order for a gift delivery and paid $140 via debit card. Two hours later, I received two emails; the first said my order had been cancelled, and the second said a refund had been issued to my debit card. The second email warned that it could take 5-10 business days for my bank to reflect the refund.

Six days later, the debit charge appeared at my bank. Since then, I've traded several emails with the website, and they always say the same thing: they are "working to resolve" the issue.

The refund still hasn't appeared.

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additional comments after business's reply:

I’m not going to call the Kiky Florist reply a lie; I’m also not going to trust the website again.

Here’s a timeline of the transaction & communication history (all times Pacific Standard):

5/23/26, 1:55P: kpb submits & pays for order submitted; Kiky confirms $140 payment received via debit card
5/23/26, 3:27P: Kiky emails order cancellation due to “local partner” issue
5/23/26, 3:29P: Kiky emails message that “full reversal of … payment” will be made
5/27/26, 4:23A: Kiky sends email claiming “full refund has already been processed”
5/29/26, no time stamp: Bank reports transaction, “PURCHASE AUTHORIZED” for $140
5/29/26, no time stamp: kpb files claim with bank to stop transaction; bank to investigate & issues “provisional credit”
6/11/26, 12:20P: kpb emails requesting status on refund
6/11/26, 12:46P: Kiky emails “actively working on” returning funds; promises updates
6/16/26, 11:32A: kpb emails requesting status on refund
6/16/26, 11:43A: Kiky emails “actively working on” returning funds; no promised update
6/16/26, 2:14P: kpb posts TrustPilot review
7/16/26, 7:19A: TrustPilot requests additional information for Kiky
7/21/26, 8:40A: Kiky posts TrustPilot reply

Notes:
— debit card charge processed SIX DAYS AFTER order is cancelled
— debit card charge processed TWO DAYS AFTER Kiky claims “full refund has already been processed”
— TrustPilot review posted after Kiky claims THREE TIMES to be “actively working on” returning funds
— bank changes “provisional credit” to full credit nearly a month after “PURCHASE AUTHORIZED”
— no way to know whether refund was actually received by the bank or if credit was issued due to good will policy

If the Kiky Florist site isn’t a scam, the timeline above demonstrates that it’s unprofessional enough not to be trustworthy.

This company is a big scam. You order flowers and pay for them and then they send you an email saying they can't fulfill the order, and they will refund your order. They never pay you back. I called 3 times and they promised each time to refund the money, and then never do.

The money was taken out in May, and still not refunded in July. Still waiting for it to show up in my bank account. I understand that it is possible that an order cannot be fulfilled, but I can't accept my money not being refunded for flowers that were never delivered. I have called more than 3 times to politely ask if the company can check into it, and it just never happens. If I see the money show up in my account I will withdraw my complaint

SCAM!!!! I ordered flowers for a funeral. The same day I got an email saying they could not deliver. They took my money stating I would get a refund. I still haven't seen it and it's been 10 days. DO NOT USE THIS COMPANY!!!

SCAM.
They take your money, don’t deliver the flowers, and don’t refund you.

Bad bad bad…i am a florist of 45 years and used them to order a very important funeral arrangent. It got cancelled and they emailed me a notification that went to my junk folder. No one ever contacted me by phone to send something else or use another florist. Just said sorry it’s cancelled and you will receive a refund. Had to call to complain to get the refund. You should never cancel a funeral arrangement. Never never never. Would not recommend if they cannot find a florist to do the job.

Ordered flowers for a birthday and they were not delivered on the day promised and I was not notified. I had to call and ask why they weren’t delivered and was told they couldn’t fulfill the order. I never received notification from the florist. Terrible customer service.

DO NOT BUY FROM THIS “COMPANY”. SCAM!!!!
Attempted to order Mother’s Day flowers and the will “accept” any delivery addresses, take your money, cancel without notification or refunding, lie over the phone to say they did refund you, and once I called them out THE NEXT DAY, they changed their store name from Kiky flowers to Kiky Florist, changed their customer service email from customerservice@kikyflowers to help@kikyflorist, changed their phone number too, and hours of operation. I’ve been trying to report them to the ftc and bbb. DON’T buy from them they are not real.