Koru Kids Avaliações 

728
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Koru Kids has seamless recruitment process all the way from start (job advertisement) to final recruitment of selected candidate. Very interactive and helpful platform for fixing interviews and fol... Ver mais

Avaliado com 5 de um total de 5 estrelas

We’ve hired a few after school nannies through Koru now, including the latest who was with us for nearly three years while she studied as a mature student at a local university, and she has been amazi... Ver mais

Avaliado com 1 de um total de 5 estrelas

Well I was told they don’t work with special needs children, non verbal / autistic children. which is fair, if they don’t work they don’t work! Funny I was referred by a mum who’s got a special needs... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a brilliant experience using Koru Kids to find after school care for my son for two afternoons a week. We met with two potentials and all agreed on the nanny we chose who lived nearby and just f... Ver mais

Detalhes da empresa

  1. Agência de Assistência Infantil
  2. Creche em tempo parcial

Sobre Koru Kids

Escrito pela empresa

Koru Kids connects you with trained and vetted local part-time nannies. Your nanny will do school pick-ups, play at home, cook and even help with homework. And they can work the hours you need - no more rushing to make the 6pm after school club pick-up.

Contact us at support@korukids.co.uk or via our website.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

728 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,0

Todas as avaliações

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74 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Exploitative Pay – A Platform to Avoid

Koru Kids is a platform that benefits parents at the expense of childcare workers. It promotes low hourly rates and positions itself as a modern solution, but in practice, it drives down standards for pay and conditions in the sector. The suggested rate of £14/hour for nannies with over three years of experience is not only unrealistic — it’s exploitative. I’ve worked in childcare on and off for over 10 years. Even as a 16-year-old babysitter in 2006, I was paid £15/hour. My current rates, which reflect the skill and responsibility involved, are between £20 and £25/hour. In London, a common starting rate is £15/hour gross(though everyone I know is on minimum 18!) , including holiday pay.

I also know several people who have worked through Koru Kids and found it unsupportive. The agency often takes the parents’ side in disputes, and it’s common for parents to pay the official minimum contracted hours through the app, then top up additional hours in cash. This blurs employment boundaries and leaves workers vulnerable.

Being a nanny is a real job. Don’t let anyone treat it otherwise. You are legally entitled to proper pay, holiday entitlement, and employee protections. Do not agree to be paid cash in hand or work as “self-employed” unless you are genuinely running a business — in most nanny situations, that is illegal and shifts risk unfairly onto the worker. If you’re in childcare, I recommend using a proper agency or other sites where you can set your own rates and negotiate clear contracts.

A note to parents: I appreciate childcare is very hard to find but if you’re using Koru Kids because it seems cheaper or easier, please reflect on what that cost difference really means. You are hiring someone to care for your children —you need people you can trust and who take their work seriously. If you can’t afford to pay someone legally and fairly, then you may want to reconsider if you can afford a nanny. There are better ways to find childcare that respect everyone involved.

4 de julho de 2025
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Hi M,

It's really important to us that every nanny is employed and paid properly. We take care of employers' taxes, pensions and holiday pay for families so that it's done correctly, without causing extra admin for parents.

We provide training for nannies before they join Koru Kids and continue to support them after they start work.

Nanny pay is determined by the number of years of experience a nanny has. We validate this with references to make sure levels and pay are transparent and fair. Nannies with 3+ years of experience as a nanny are able to set their own rates.

I hope this helps explain how we set our rates and how we validate nanny experience when they apply.

Best wishes,
Mando

Avaliado com 1 de um total de 5 estrelas

Not going back

4 de julho de 2025
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Hi there,

I am sorry to hear that your experience did not meet your expectations. I can't locate your account, but I'd be happy to look in to things further for you if you'd like to drop us an email to care@korukids.co.uk.

Best wishes,
Koru Kids

Avaliado com 1 de um total de 5 estrelas

I am an experienced nanny and have…

I am an experienced nanny and have submitted all the necessary references and documents. Despite providing my BRP details twice, they requested the same information again. The entire application process stretched to four months, only for me to receive an email stating that my application was denied without reason. I strongly advise against signing up with Koru Kids. The communication is poor, the process is inefficient, and it is an overall waste of time.

2 de julho de 2025
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Hi there,

I'm sorry that your application to list your profile on our platform was not successful.

Looking after children in a sole charge role such as nannying is incredibly important and we have very high standards for our nannies to ensure families receive the best childcare possible.

Our thorough vetting process includes checking documentation like BRP details and verifying references so we can look at the whole picture before accepting nannies onto our website.

I can't locate your account from this feedback to review your application journey, but if you'd like to email us at care@korukids.co.uk, I'd be happy to look into your specific situation in more detail.

Best wishes,
Koru Kids

Avaliado com 5 de um total de 5 estrelas

Koru Kids is highly professional and…

Koru Kids is highly professional and person centred. They think of everything and are always on hand to answer any questions. They take all the admin stress away so we can concentrate on what’s important : the children.

25 de junho de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Rate of pay/payslip

I was a nanny of koru kids for about a month. While minimum wage for under 21 is £10per hour, I still believe £11.85 per hour (what koru kids offers) is rather low. I have since found other jobs in childcare which offer £12.21 as a starting rate which is much more feasible since I live in London. In addition to the low hourly rate, I was paid late due to issues on my employers end. This impacted my cash flow as I had to wait another weeks before receiving payment, despite this being an issue on admin’s end as they should certainly been more prepared for these issues. In addition, the advert that I had responded to from my chosen family stated I would be needed 10hrs per week. However, once I had started my shifts were inconsistent and sporadic and my average week would be 5-8hrs. I’m not sure I’d work through koru kids again - it feels like the customer/families have much more favour in the way this is all set up. Almost like the Nannie’s wellbeing and autonomy isn’t as important or respected.

19 de junho de 2025
logotipo da Koru Kids

Resposta da Koru Kids

Hi there,

We're sorry to hear about your experience with Koru Kids, particularly regarding the late payment.

Koru Kids processes payments on behalf of your employer family. Unfortunately, a delay in receiving their payment caused the delay to yours. We understand the impact on your cash flow and take payment delays as a top priority. I'm glad to see following payments were processed on time.

Regarding inconsistent hours, we understand this can be challenging when different from what was advertised. Families needs can shift from time to time so if you need support with addressing this with any future employers please do get in touch.

At Koru Kids, we adjust hourly rates based on cost of living increases, ensuring nannies receive the London Living Wage. If you have additional childcare experience not verified through your references, please contact us at care@korukids.co.uk to review your pay rate.

Thank you for the feedback and if there is anything we can help with please do get in touch.

Best wishes,
Mando

Avaliado com 4 de um total de 5 estrelas

I love Koru kids

I love Koru kids! They’re very onboard with everything and quick to help with anything you need. Although it may be tough to find a family the staff are amazing and it’s easy to stay organised and confident with the help of all the material given and simple instructions asked of us! Thanks so much Koru kids.

17 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

You have to use Koru!

Amazing company and always have an awesome experience with the team who run it. They are smart and know exactly what they’re doing. They resonate well with the problem we face as parents and I highly recommend it to you!

14 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Koru kids are every busy parents dream

Koru kids are every busy parents dream. The matching is very intuitive, the platform easy to use and the inbuilt flexibility is exactly what you need. The candidates are really impressive, and the whole experience is seamless. Side note, I also love their social media content as it’s really educational but also entertaining,

1 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I need help to search job as nanny…

I need help to search job as a nanny and koru kids team really help me in very professional manner. The staff is well trained and give support to new nanny. I really appreciate and highly recommended Koru kids

22 de maio de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not respectful of applicants

Not respectful of applicants. Asking for references before even reviewing the applications. Sending multiple emails from different people to hurry up a started form.
Said no experience necessary in the title then changed it to a lot of experience necessary. Completely unnecessary! I'm sure they are amazingly charming to the customers

11 de abril de 2025
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Hi Nathan,

I'm sorry that your application to list your profile on our platform was not successful.

Looking after children in a sole charge role such as nannying is incredibly important and previous experience needs to be of a very high standard to pass our quality bar. References are part of your application, so we can look at the whole picture before accepting nannies on to our website.

I can't find an account with your name to look in to your application in more detail but I'd be happy to look in to things further for you if you'd like to drop us an email to care@korukids.co.uk I'd be happy to help.

Best wishes,
Koru Kids

Avaliado com 1 de um total de 5 estrelas

Horrible Company!!

Horrible Company!!! Don't waste your time applying! I had high hopes for this company, but my experience has been incredibly disappointing. I applied despite having limited childcare experience because their site specifically stated that training would be provided for the right candidates. I was hopeful and willing to learn, and I followed all the necessary steps—including providing three references, which were all approved.

To then be rejected without explanation feels like a complete waste of my time and effort. I was genuinely interested in working for your company and was prepared to commit and grow in the role. This experience has been both disappointing and frustrating.

2 de junho de 2025
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Dear Sky,

I'm sorry that your application to list your profile on our platform was not successful. Looking after children in a sole charge role such as nannying is incredibly important and previous experience needs to be of a very high standard to meet our standards. References are part of your application, and we do provide training, but alongside this we consider the whole application before accepting nannies on to our website.

I can't locate an account with the name Sky to look in to your application in more detail, but I'd be happy to look in to things further for you if you'd like to drop us an email to care@korukids.co.uk.

Best wishes,
Koru Kids

Avaliado com 4 de um total de 5 estrelas

Easy peasy

I love the ease of adding my shifts and making my expenses and some of the food recipes are helpful

2 de junho de 2025
Avaliado com 5 de um total de 5 estrelas

The team is incredibly efficient and…

The team is incredibly efficient and welcoming — it felt as if I already knew the people supporting me. Each interaction felt familiar and genuine. From the very beginning, I received outstanding service and attention. Now, after nearly a month of working with Koru Kids, I truly feel cared for. Thank you all!"

20 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Koru kids - best nannying service ever

Koru kids is simply amazing. Super easy, super reliable and the staff members are incredibly friendly and caring. App is easy to use and the hiring process is quick and doesn't cost you. I absolutely love working with koru kids and I 100% recommend it for anyone wanting to start nannying.

23 de maio de 2025
Avaliado com 1 de um total de 5 estrelas

I don’t understand how this company has…

I don’t understand how this company has 5-star reviews. I applied despite having little experience in childcare, thinking it was worth a shot. I reached out to a friend and a former employee for references, both of which were approved, yet my application was denied. This was a complete waste of my time, especially since I would have liked to work for this company.

20 de maio de 2025
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Dear Jordann,

I'm sorry that your application to list your profile on our platform was not successful. Looking after children in a sole charge role such as nannying is incredibly important and previous experience needs to be of a very high standard to pass our quality bar. References are part of your application, but we look at the whole picture before accepting nannies on to our website.

I can't find an account with your name to look in to your application in more detail but I'd be happy to look in to things further for you if you'd like to drop us an email to care@korukids.co.uk I'd be happy to help.

Best wishes,

Koru Kids

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