Koru Kids Avaliações 

728
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Koru Kids has seamless recruitment process all the way from start (job advertisement) to final recruitment of selected candidate. Very interactive and helpful platform for fixing interviews and fol... Ver mais

Avaliado com 5 de um total de 5 estrelas

We’ve hired a few after school nannies through Koru now, including the latest who was with us for nearly three years while she studied as a mature student at a local university, and she has been amazi... Ver mais

Avaliado com 1 de um total de 5 estrelas

Well I was told they don’t work with special needs children, non verbal / autistic children. which is fair, if they don’t work they don’t work! Funny I was referred by a mum who’s got a special needs... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a brilliant experience using Koru Kids to find after school care for my son for two afternoons a week. We met with two potentials and all agreed on the nanny we chose who lived nearby and just f... Ver mais

Detalhes da empresa

  1. Agência de Assistência Infantil
  2. Creche em tempo parcial

Sobre Koru Kids

Escrito pela empresa

Koru Kids connects you with trained and vetted local part-time nannies. Your nanny will do school pick-ups, play at home, cook and even help with homework. And they can work the hours you need - no more rushing to make the 6pm after school club pick-up.

Contact us at support@korukids.co.uk or via our website.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

728 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(728)

74 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Supple easy to find exactly what I…

Supple easy to find exactly what I needed. As someone with a 2 years only and 6 month old it was a grate experience and don’t chase any stress.
I have also been looking into behind a nanny through the site 10/10

25 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Everyone at Koru is very helpful

Everyone at Koru is very helpful, nice and friendly. I have a few issues with the app, and links that are being send to the group chat on whatsapp, but those are minor things.
I wish there was a better way to look for full time roles, because that would be amazing.
Overall Koru Kids is a good way to connect nannies with families.

3 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Common Sense

Koru Kids is more interested in your ability to do the job than your CV, although obviously previous experience with children helps! It is also easier to return to the system even after a gap without having to start all th paperwork over again. I previously worked for them 5 years ago and was rehired by the 2nd family I met, 2 weeks after restarting the application process. The minimum 9 hours' of work also ensures some stability for nannies.

30 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Have been using Koru Kids for 3 years and we had fantastic nannies through them.
As we need part time (c 10 hours a week) and prefer students /recent graduates who are looking for part time jobs, they typically stay for 6-12 months and sometimes it takes a bit longer to get the right type of person.
But we had truly wonderful and inspiring young people who really connected with our kids.
On a practical side, Koru Kids handle payroll, pension contributions, taxes etc and although you employ nannies directly, they handle all the practicalities.

19 de dezembro de 2024
Avaliado com 5 de um total de 5 estrelas

Helpful and prompt

Helpful and prompt, very good quality!

I gave Koru Kids a try after trying out other nanny platforms and interviewed some very good candidates. I even had a brief call with Koru Kids where they advised me what to look for.
Our current nanny has been with us for 3 months, and the process of approving shifts, contracting, pension etc has been smooth and a very easy experience for me as the employer.

25 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really great concept with quality…

Really great concept with quality Nannies. They also take full responsibility for any issues that may arise and reply promptly on what’s app. We found a 2x Week driving nanny through them to help with school pick ups.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas
logotipo da Koru Kids

Resposta da Koru Kids

Hi Usha,

Thank you for your feedback.

Koru Kids is a remote-first company, but we’re always available to support you Monday to Friday, 9:30 AM to 5:00 PM, via email, live chat, phone, or even WhatsApp. For support outside these hours, you can access our 24/7 Help Centre and our Poppin-AI Nanny Assistant.

Looking at your account, I can see that your arrangement is going smoothly. However, if you ever need advice or help, please don’t hesitate to email us at care@korukids.co.uk.

Best wishes, Mando at Koru Kids

Avaliado com 5 de um total de 5 estrelas

Less Complex and Great Process

The application was smooth, the training was well detailed. The company is very organized. Their customer care to their staff is on stand by as well. Great Company performance

16 de dezembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Korukids are being very helpful for me

Korukids are being very helpful for me. They response and answer my query quickly. Korukids is a good app for a nanny. And it supports you on every steps during your new jobs and application.
However, Korukids doesn't allow you to give review about the family you worked with and listened to one side only. They should contact Nanny and aks about their story before giving decision.

3 de dezembro de 2024
logotipo da Koru Kids

Resposta da Koru Kids

Hi Thao,

It's great to hear how supportive the team were through your application and job search, we're really pleased to hear how beneficial you found the team's help.

Unfortunately after looking in to your account, I can see that you did not promptly complete your First Aid Training/DBS check at the beginning of your employment. The team tried reaching out to offer support with any challenges you might be facing, but unfortunately, we were unable to connect with you. As these things are a contractual requirement of your employment with a family, it is imperative that they are actioned without delay and I am sorry that as a result this meant that your arrangement was brought to an end.

If you do want to reach the team to discuss things further, you can reach us on care@korukids.co.uk.

Best wishes, Mando at Koru Kids

Avaliado com 5 de um total de 5 estrelas

Great Start!

I am fairly new to the company but have found it to be expertly ran. There is help whenever you need and communication is clear and responsive. I have really enjoyed my first experience helping a lovely family. The job suits my situation perfectly

9 de dezembro de 2024
Avaliado com 2 de um total de 5 estrelas

Koru kids is ...

The company prides itself in finding those with university or work who want to make extra money a nannying site to look after children. I passed the checks and made a profile and could start looking for families right away.

They don't tell you that families, tend to ghost you and don't respond. I used Koru kids for 4 months and most families wouldn't even bother to respond to my message and interviews would lead to nothing. The company would just send you the typical PR response of "families are busy" but when most don't respond its more than just busyness.

I left the site after finding work elsewhere. the site can work for other people but the model of the site disadvantages nannies more than the parents. Wouldn't join koru kids again imo.

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Hi there,

Thank you for your feedback. It’s wonderful to hear that you found the application journey smooth and quick.

We’re sorry to hear that you were unable to find a family to work with. We completely understand how frustrating it can be when families don’t respond in time. To help improve the experience for our nannies, we’ve implemented the following:

- A dedicated team to support families in their search, ensuring quicker response times when life gets busy
- Notifications to alert families of any new messages
- Automatic removal of inactive job posts from our platform

Please rest assured that we’re continually working to improve our service in this area. If you have any further feedback, we’d love to hear from you—feel free to email us at care@korukids.co.uk.

Unfortunately, I can't find an account under your name to look into your situation in more depth. However, I would be more than happy to discuss this further with you so please do reach out via email.

Best regards, Mando at Koru Kids

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