Leatherman Avaliações 151

If I could give zero stars, I would. Last week I tried to place an order for 20 Micra multi-tools to give as wrap gifts to my set dressers. It was a time sensitive order. The website rejected it about 10 times, telling me that my payment was not good. My bank was not flagging the purchase, but the error message implied it was a problem on my end. It took ages to get a human on the phone once they opened the next day. When I did, she sort of scoffed at me needing them "quickly" (within a week) and instead of offering to transfer me to someone who could help or place the order for me, told me someone would contact me "soon" by email.

Apparently, if you need to order more than a few of anything, you have to go through a business orders department. I've never had this be an obligatory step in placing an order with a company. The business department reached a day later, replying to the email I had also sent explaining the problem I was having, but not addressing it at all or explaining, just giving me engraving options and business prices.

I basically gave up at that point, but on a whim tried to purchase them ONE more time a few days later because they were truly what I wanted to gift. This time, the website let an order of 10 go through then the subsequent order I tried to place got kicked back multiple times with the same payment error message. It's hard to explain just how frustrating this experience was and how many hours I wasted on this. Today, a few days after placing the order that did go through and choosing rush shipping, I finally had time the time wait on the line with customer service to see where the order was, since no shipping notice or further communication had been sent. It apparently had been "held up" because it was a "large order" -- keep in mind, this is 10 $35 pocket knives being flagged as a large order. No one emailed or called to warn me the order was sitting in limbo for two days. The woman on the phone seemed annoyed that I expressed that this experience was really frustrating. Her response was "okay." She cancelled the order for me and did not seem to care that this experience lost the company an $800 order and also disappointed and lost them a customer.

I work in a position where I purchase products for a living. I deal with hundreds of customer service reps a year. This was one of my worst experiences. To lose so much time and to be treated with total apathy on top of literally not being able to purchase their product... it's kind of mind-boggling. Believe these reviews and only purchase directly from Leatherman if you have a month to spare or enjoy banging your head against the wall.

Too bad. I've been a 25 years user of these tools but lately my last one broke and I had to send it for repair... OMG... Almost 3 months without it, I called, they don't know where my $200 tool is, now I have to go through legal process.
DO NOT BUY, do not trust this company any more, not "made in the US" no more, made in China, cheap stuff, guaranteed 25 years, as long as you can wait 25 years for repair !!

Purchased items then a few days later went on sale 50% off. Leatherman wouldn't do anything. Said we could return products then re-purchase - which would cost more for them to do this. We'll be returning but NOT re‐buy. Horrible service. Done with this company. Not the first customer service issue I've had with them.

I had order a wave plus with the expedited shipping and it took 4 business days to even start shipping. When I asked for refund no reply to my email.

I am shocked that there are as many positive reviews as there are. I received a Skeletool as a gift from my wife for birthday in March, 2022. In the beginning of May I had to have the knife fixed under their warranty. I had to pay for shipping back. I was told repairs should take 10 days and i'd have the item back. After two weeks had passed, I contacted them and they told me my knife was not delivered. I provided them tracking and their story changed and they told me that it was actually lost. They put in a request for a replacement, and would expediate shipping. The They were blaming a backlog of replacements on the holiday an entire week previous. On June 6th, a package showed up at my house from Leatherman- "Great! They sent the replacement!" Wrong. They sent back the STILL broken Skeletool that they originally said was "lost", and they didn't even fix it. So, I followed up on the status to be told the request is still pending. I have officially been without the knife longer than I ever had it. Will NEVER purchase another leatherman tool again and will be sure to tell every tool-lover/maintenance mechanic to stay away from their products.

This new policy of their where they call you up during a business day and ask weird questions is not going to fly with me. Now they are holding me money for 3 days and refusing shipment. This company needs a boycotting for their abuse.

Unbelieveable. I placed an order for the first time and they had someone call me and asked what I intended to do with the product. I told them that;s none of their business. It was bizarre. I don't appreciate this at all and it is VERY unprofessional. I will remove this only when they apologize and send my order.

One of my worst shopping online experience ever. Order never shipped, customer care never reply to my email, not refund. Whatever ?
Built tools but don’t sell, you’re not able to do.
Now give me my money back !

No warranty service in Ireland. Faulty item needs to be posted Internationally to the U.K.
Ireland is no longer affiliated with the U.K.

Really good product with a great quality. I’ve ordered the surge black but when it arrived, it looked used and scratched up. Doesn’t really matter for me - but it’s something to have in mind. Otherwise a product with top of the line quality!

The customer service Leatherman Netherlands wich is part of Adola B.V is the worst of all. Totaly lack of support and they even keep the returned item that i bought. If the quality of customer staff equals their products than it will become a bitter end. Bye bye..
Edit. Fast response from Leatherman. They will sent a new item with their apologies about the bad communication..so thumbs up that things can work!

Sent in my old leatherman wave for repair as the serrated blade snapped. Informed leatherman that I didn’t want a replacement tool as it was a gift with a lot of sentimental value. Not only did they replace the serrated knife, they changed the standard blade the diamond file the saw put new screw driver bits in even the eyeglasses bit was replaced and to top it off they changed the pliers for the new style pliers with removable cutters, same chassis and scissors though so retained its sentimental value. So refreshing to have a company that still looks after its customers. Absolutely top draw service that quite frankly makes me smile every time I use it now.

Mind blown 🤯!!!!
I recently sent in my original Leatherman Wave ( 20th anniversary) to get my serrated blade replaced and straight blade replaced that I had for 16yrs. I was very impressed on how fast it got returned to me, they even tightened up & cleaned All of the other tools. Leatherman brand stands by their warranty, thanks so much!!!!!

Hi Everyone
My son gave me a Leatherman wave for Christmas in 1999.
I have used this brilliant tool almost everyday since. Sadly the other week it broke, a handle snapped which rendered the pliers unusable.
I remembered that Leatherman gives a 25 year warranty on their tools so I sent off my 22 year old Wave for repair.
Absolutely Brilliant
I sent it off on the Monday and I received a brand new Wave + in the post on Saturday the same week.
On quibble, no fuss, no problems.
If only other companies would take a leaf out if their customer service book.
Many many thanks
Paul Ryder

I have got the Leatherman Wave (2019) as a gift over a year ago from a great friend of mine. I have been using this Leatherman Wave at least twice a day since I have it. Leatherman products have an awesome build quality and are made to carry with you wherever you're going. The small pocket for pocket watches on jeans is ideal to carry the Leatherman Wave in.

I would absolutely recommend almost anyone to always wear a Leatherman with them.

This is the best multitool I have ever had!

Servicio fantástico (Esteller). Dos veces he tenido un problema con mi Leatherman. Dos veces me lo han arreglado gratis (vía Esteller en Barcelona), dentro de un par de días sin preguntas.

Me parece una pasada.

Customer service leaves much to be desired. My second time ordering from Leatherman.com and will be my last. I placed an order for several small pieces on clearance sale - two $2 items, two $4 items, two $10 items, two $12 items. Not a huge purchase by any means. Yet, I received a message saying my order wouldn't ship until they spoke with me. When I spoke with someone, I was asked to confirm my address. I then received another call. I was again asked to confirm my address, but this time I was also asked why I was purchasing so many tools, what was my reason for doing so. I was so taken back by the questioning. Why would someone purchase a few $2 and $4 screwdriver/bottle opener keychain attachments? Oh,I don't know...because they were on clearance sale.
I guess I'll be buying all Gerber in the future. Perhaps they'll appreciate the business without treating me like I'm planning some treacherous scheme with a keychain screwdriver.

Broke my Leatherman Fuse after 11 years normal use. Sent it off to tight lines for repair which could not be carried out as the Fuse is no longer available. The Fuse was immediately replaced with a new similar product within several days. Absolutely fantastic customer service and true too warranty agreement. Nice one Leatherman and tight lines.

The after sales service is excellent. They replaced in a few days a knife with a broken blade that I had had for 20 years and it was even possible for me to have it repaired if I wanted. I really appreciated. Thank you!

First off, I like Leatherman products. Any individual tool on one of their multi-tools will not be the best example of such a tool, but they don't need to be. The appeal to me is that I can carry fewer tools, and have access to most of what I need.

The issue for me comes from ordering direct from Leatherman. After placing my last order, which included two multi-tools, and several bit sets, etc., I received a call from their customer service department. It seems that I tripped some kind of upper limit, and they were wondering why I had placed such a 'large' order. It was very off-putting, and it made me feel as if I had done something wrong.

They never adequately explained why it is that they were questioning me, but did release the order. I am undecided as to whether I will ever order another Leatherman tool, but I will certainly not order direct from them.