Link Financial Outsourcing Avaliações 

Link are doing a very difficult job very well. Reece, my contact, was helpful, professional and understanding. It was appreciated!

They demand contact & threat, but never answer the phone!

Further to my previous review, I am still yet to get through to anyone on the phone, no replies to emails, you asked me for further information via Trustpilot and I completed this but still no contact. Absolutely crazy that you just cannot speak to anyone!

Well the adviser was really patient it takes me time to go up and down the stairs and he waited patiently no fuss . I know he maybe have a little problem hearing me at times because I have tinnitus so at times I have to keep moving the phone from my ear. However, it wasn't a problem to him. That's my reason for this score.

Woman I spoke to was very pleasant and helpful.
Great service

I repeatedly get a txt which says i owe £10 on the 21st of every month for non payment when the standing order pays on the 28th of each month. I have repeatedly tried to ring and emailed explaining this BUT still get I get a txt through ever month that I owe £10, I refuse to pay this as i do pay on the 28th of the month. Please sort your system out and look at what I pay and when. Ive never missed a payment.

No one likes dealing with this sort of thing, but Reece, the operator who supported me was absolutely fantastic. He listened well, was personable, friendly and professional. He really made the experience much more tolerable!

I spoke with Gemma she was very helpful and understandable about my situation and helped me to arrange an affordable repayment she was very efficient & professional

I spoke to a lady called Kyle who was very helpful and patient with me whilst I was going through something that had been worrying me. She sorted out everything with me I could understand her so was very relived when i talked to someone who helped and was pleasant. Quite worried before I rang not so when I came off the phone

Jack was extremely helpful and understanding, credit to yous

I was nervous about calling to arrange a payment plan but your agent Gemma was outstanding from the outset.she dealt with me calmly and with a clarity and assurance second to none.what a great asset Gemma is to your customer facing service.she put my mind at ease and was able to listen and respond with great care and empathy.and ultimately she got my problem sorted and put my mind at ease .well done Gemma you are a real credit to your company .

I am still trying to make a full and final payment to you, I never received the verification email so I can pay online and your automated telephone service is duplicating the account number so I don't trust it, you replied to my review last week saying you would contact me with an Al way to pay but I never heard anything, I am about to contact the finance ombudsman I have been trying to clear this account since March

Company keeps calling my old phone number chasing a loan that has already been paid off. I have called them, left my number and emailed multiple times and have yet to get any sort of reply. I have also now received a letter claiming I havn't been in touch so they are looking at a house visit. This makes me extremely uncomfortable and stressed.

The network was bas but the adviser was patient to hear me out and the issue i had was resolved and we came to an agreement. Thank you

Emailed back in January with all the relevant information to set up a direct debit as my work pattern makes it hard for me to call up during the day, emailed 5 times since then have heard nothing back. My portal just says “it’s updating” received a letter saying I missed payments I know nothing about being set up demanding I pay the balance in full. Spent all last week ringing 9/10 times a day with no answer & no one responding to my voicemails. HOW CAN THEY EXPECT YOU TO PAY & SORT YOUR DEBT OUT IF THEY DO NOT COMMUNICATE BACK WITH YOU!!!

Been trying to get through to link for the past month. Nobody answers the phone. Even when you leave a message nobody calls back. Emails have been ignored. Even a request to my direct debit on the portal has been ignored for the past 8 days. How is anyone meant to sort out a debt? Maybe I have to take it higher as this is a joke. Put a complaint in. Still waiting for my direct debit to be activated nearly 3 weeks later. Taking this higher now

Great customer service from Gill, very kind and helpful

UPDATE TO MY PREVIOUS REVIEW:
I don't know how this company is allowed to operate, it's an absolute SHAM.
I still have NO REPLY to my emails of 3rd April, 8th April and 14th April. I still have NO REPLY to my complaint about this from 17th April (4 WEEKS AGO). I still have heard NOTHING since I replied to the comment on my last review asking for more info despite this being TWO WEEKS AGO. They don't answer the phone when you do call, and I can't ring often due to my work constraints.

I am not asking for anything difficult or controversial - I'm asking to be able to register my account online which I can't as they must have some details incorrect. I'm asking for confirmation that the 2 payments my old provider have confirmed, in writing, that they've passed over have been received and applied, and I basically just want to be able to pay.

I am going to give this 1 more week to receive a full response via email or I am going to the Financial Ombudsman Service about the fact that you simply cannot contact them and the stress that trying to contact this not-fit-for-purpose company brings.

I had a very supportive and reassuring conversation with Emily today. She was patient and attentive regarding my circumstances and put me at ease with her compassion and understanding. She provided me with helpful information and advice making my situation more tolerable with strong hopes of resolution. I very much appreciated how well she dealt with me and my difficulties, thank you Emily!

Every time I call the response is happy, understanding, no pressure and lovely to speak to.