Link Financial Outsourcing Avaliações 

I have contacted Link Financial three times since February about paying my balance in full (currently paying by direct debit every month) and as of yet have not replied. I then raised an official complaint which I have also not had a response to. It seems that Link have no interest in actually receiving payment for this debt. Next step Ombudsman. Absolutely awful customer service - it shouldn’t be this difficult.

The lady who called me was very polite and helpful. Thank you for all of your assistance I really do appreciate it. Pay rise or promotion me thinks.

Issued me with a default notice for a debt they bought. I met the terms of the notice, but Link claim I didn't and now won't respond to emails including a formal complaint. They've breached DISP 1.4.1 by failing to acknowledge my complaint within five working days and not treating me fairly. Their claim against me is false and deliberately misleading and I'll contest any attempt they make to register a default against me.

I spoke to a lovely man jack
He was very helpful

The person l spoke to was very polite, professionally helped me through my query

The person I spoke to was incredibly helpful polite was able to supply me with the information I required in a very professional manner

I contacted Link financial to get some advice about a financial matter, I spoke with an advisor called Reece and he was full of advice and helpful information

The young lady from Dublin was a superstar,,so helpful,so caring. What a girl,,100% professional and a joy to speak to!!!! She should be promoted to at least team leader as was so good at her job!!!!! Absolutely brilliant and a perfect advert for your company!!!!!!

Impossible to contact. In the last 2 week I’ve sent two emails, both have been unanswered (it’s an urgent query).

I’ve made over 10 calls to their customer service. The line doesn’t connect you, it either gives you the option to make a payment on the IVR or you leave a message / request a call back. I’ve requested multiple call backs and none have been received.

Absolutely shocking service.

They are uncontactable. They don’t respond to emails or phone calls. I’ve contacted the financial ombudsman, they have half of my details incorrect and the amount they say I owe is completely wrong.

VERY EASY TO WORK WITH. THE CUSTOMER SERVICE TEAM ARE VERY POLITE, PROFESSIONAL, KNOWLEDGEABLE IN THEIR SYSTEMS TO PROVIDE ME WITH GUIDANCE AND SUPPORT.

So understanding, helpful and knowledgable, Joanna is a credit to your company !!

Great customer service. Very helpful and explained everything in detail.

Reece was very understanding and listened to what I had to say and couldn’t apologise enough for the problems I’ve had, huge credit to him

In my case dealings with Link Financial began over three years ago. (for confidentiality I have not revealed their full name)
Anything regarding debt can be a very scary and lonely place to find oneself, howerver when I was first contacted by ( J.G.) I was reassured of how the process worked and given easy to understand advice to facilitate my personal financial predicament.
I was contacted regularly by phone and by the same person, which I find much more personable. We talked over any changes to my circumstances and financial stresses I was going through, which made me feel listened to and understaood in a way most organisations just don't offer or frankly seem to care.
Overall the kindness and support I recieved was second to none.
I highly recommend their services and would like to thank all concerned ( especially J.G. ) for helping me at a time in my life when it was most needed.

Jack was very helpful and made the process very straighforward.

Customer service agent Jill put my mind at ease regarding payments and has assured me if any problems occur in future that I can always call you. She was very pleasant and helpful

Caller was polite, gave me information that I had asked about, set up my direct debit and a step by step of what she was doing

My query was dealt in a very professional manner. The knowledge & know how was quite good.

Kye was lovely she set me a payment plan up went through everything with me excellent customer service