Lord Culture Avaliações 

172
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Enorm blij met de kleding en de fit van Lord Culture! Toen ik een vraag had over het vintage effect van de Destroy Tee, reageerde de klantenservice heel snel, vriendelijk en duidelijk. Ze dachten ontz... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wauw wat een fantastische klantenservice! Ze denken echt oprecht met je mee, wat een top team hebben jullie Lord Culture dank jullie wel! Wel verdiende 5 sterren.

Avaliado com 5 de um total de 5 estrelas

Altijd heel erg blij met de items! de kwaliteit is echt heel goed. Heb hier al meerdere keren besteld en altijd goed gegaan. Ik had dit keer met de Black Friday sale besteld en kreeg helaas 2 joggers... Ver mais

Avaliado com 5 de um total de 5 estrelas

Appart anders uniek reeds meerdere producten besteld wij hebben de slippers bijna alle tassen een hoodie en veel meer. Top kwaliteit snelle levering en een fijne klantenservice welke snel reageert . W... Ver mais


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

172 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 29% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(172)

115 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Can I please get a reply back?

4 de julho de 2025
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi Clara,

We’ve been in contact with you via email and have explained that we’re currently unable to confirm receipt of your return without a tracking number.

Leaving multiple reviews won’t change the situation, we’re more than willing to help, but we do need the requested information in order to proceed.

Please respond to our email with the return tracking details so we can resolve this.

Best regards,
Lord Culture

Avaliado com 4 de um total de 5 estrelas

No Response After Providing Proof


I returned my parcel using the Self-Post return label and I payed for it, which actually wasn’t available. I had to contact them to have it arranged for me. Now it says that the parcel arrived to them on June 30, I sent them a message and I received a reply on July 1 where they asked for proof that it had been delivered to them. I provided the proof and sent it right after, and sent another follow-up on July 2, but I still haven’t received any response. I just want a smaller size than what I got, I got XL and I want L. And I hope everything works well because I payed extra because of the return label. But for now I will wait for more days before judging

3 de julho de 2025
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi Rayan,

We’re glad you gave us the time to respond and resolve this matter. As discussed via email, your exchange is already on its way.

We always aim to respond to all messages as soon as possible, but during busy periods it may take a little longer. Thanks again for your patience.

Best regards,
Lord Culture

Avaliado com 5 de um total de 5 estrelas

Verjaardagscadeau

Ik heb een cadeau besteld voor een verjaardag, ik had niet door dar ik een fout gemaakt had in mijn adres, nadat ik een mail had verzonden kreeg ik super snel een reactie en kon ik via de mail alles regelen. En kreeg ik mijn pakket binnen! Wat mij het meest deed verbazen was dat ik een mail kreeg of het verjaardagscadeau nog op tijd was etc. SUPER LIEF! Dit heb ik nog nooit meegemaakt maar super attent!

7 de março de 2025
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi Ser!

Heel erg bedankt voor je mooie woorden! We vinden het belangrijk om mee te denken, zeker als het om een cadeau gaat. Fijn om te horen dat alles op tijd is aangekomen en dat je de service als positief hebt ervaren. We waarderen je support enorm!

Groet,
Lord Culture

Avaliado com 1 de um total de 5 estrelas

het is een scamm

ik heb 2 weken geleden een bestelling geplaats heb niks gehoord of een update gekregen. heb ze meerder keren gemaild geen reactie

8 de fevereiro de 2025
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi,

We’ve requested more information about your order so we can look into this for you. We always aim to keep customers updated, so if you haven’t received any emails, please check your spam folder or reach out again.

Best Regards,
Lord Culture

Avaliado com 4 de um total de 5 estrelas

I have another recent order but again…

I have another recent order but again it was from 12/30 and I’m struggling to get a response :/ sucks bc I like their stuff a lot and want to keep ordering but maybe the shipping to US is just harder

30 de dezembro de 2024
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi Eric,

We’ve requested more information regarding your order and would love to get this resolved as soon as possible. Please get back to us so we can look into it right away.

Best regards,
Lord Culture

Avaliado com 1 de um total de 5 estrelas

Nooit terug betaling ontvangen!

Wacht al sinds oktober op mijn terug betaling! Insta dm word genegeerd. E-Mails worden genegeerd! Maar reacties onder een post kunnen ze wel verwijderen.
Echt schandalig. Zal niemand deze webshop aanraden!

afz Dario Verbaan

17 de outubro de 2024
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi Dario,

We can’t find any return shipments linked to your order. Please reach out to us directly at support@lord-culture.com, as we haven’t received any emails from you. We’ll look into this as soon as possible.

Apologies for the delay in getting back to you, we’d like to resolve this for you promptly.

Best,
Lord Culture

Avaliado com 1 de um total de 5 estrelas

Ik heb 1 trui gekocht en toen ik hem…

Ik heb 1 trui gekocht en toen ik hem binnen kreeg kreeg ik een lege doos in m’n hand dus heb ik het terug gegeven aan de bezorgen die zou hem terugsturen en zou ik mijn pakket de volgende week krijgen. Nooit iets van terug gekregen ik heb meerdere keren contact opgenomen met het bedrijf en nooit reactie gekregen ook op instagram onder de comment geproberen reactie uit te krijgen en die zelfs worden verwijderd maar dan kunnen ze me niet helpen met mijn order? Ik wil ook helemaal mijn pakketje niet meer ik wil mijn geld terug.

20 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never buy here

Already ordered a tracksuit over a month ago as a Christmas gift. I understand it might be delayed but inform the customer. Furthermore I just live in the Netherlands, where the brand comes from, how many problems can domestic logistics give you. Because according to them they have been in the Netherlands for at least 2 weeks. In short, just excuses and no tracksuit and if you ask for cancellation they suddenly ignore your mail while they do respond if you send a mail through another account with for example a general question. I would not recommend Lord Culture to anyone.

Update 6-1-2025: They indeed gave me compensation. 10% discount on the next order (LOL) well I can also get if I join the newsletter or what all customers got as a new year promotion. So a ridiculous compensation.

5 de janeiro de 2025
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi Fran,

We’ve been sending out updates regarding your pre-order. As stated, we had to stop providing estimated delivery dates as the shipment has been stuck in customs due to unforeseen circumstances. The goods were unloaded but have remained in customs since. We also sent compensation at the time to acknowledge the delay.

These tracksuits are extremely popular, which is why we moved to a pre-order system. We’ve made every effort to keep customers informed, so we feel it’s unfair to place a review like this when we’ve been transparent throughout.

If you’d like to cancel your order, please contact us directly at support@lord-culture.com, and we’ll resolve this for you promptly.

Best regards,
Lord Culture

Avaliado com 1 de um total de 5 estrelas

Worst startup company every!

Worst startup company every!
They don’t reply to customer queries, they don't send you the product.

29 de novembro de 2024
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi Rayan,

We couldn’t find any record of you reaching out to us. If there’s an issue with an order, please email us with your order number, and we’ll look into it right away.

Looking forward to hearing from you.

Best,
Lord Culture

Avaliado com 5 de um total de 5 estrelas

Ik snap al die negatieve reacties niet

Ik snap al die negatieve reacties niet, het is een topbedrijf! Ik had een trui voor kerst voor me zoon besteld.. Maar kwam er achter dat hij hem zelf ook had besteld, dit netjes kunnen oplossen met Lord Culture hele vriendelijke en behulpzame mensen! Geen slecht woord over ze, en dit is zelf net voor de kerst allemaal nog geregeld! Dus nee ik snap de negatieve reactie hier totaal niet!

22 de dezembro de 2024
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi!

Wat fijn om dit te lezen, bedankt voor je positieve woorden! We doen altijd ons best om iedereen zo goed mogelijk te helpen, dus het is geweldig om te horen dat je tevreden bent over ons. Hopelijk bevallen de nieuwe items goed voor je zoon!

Nogmaals bedankt dat je de tijd hebt genomen om je ervaring te delen.

Groet,
Lord Culture

Avaliado com 5 de um total de 5 estrelas

I have two orders 1 from over a month…

I have two orders 1 from over a month ago, and one from about 2 weeks ago, neither has arrived, no emails have been answered, no shipping confirmation it just feels like I got scammed. Very disappointed as I was excited to receive these items

Update ** the company did infact answer my emails yes it took a very a long time but they were very nice and receptive my most recent order has come still waiting on one from November but i understand that shipping internationally can be a pain so it’s really not a big deal. Just excited to get my stuff and order more :) thanks lord culture !

30 de outubro de 2024
Avaliação não solicitada
logotipo da Lord Culture

Resposta da Lord Culture

Hi Eric,

Thank you for updating your review and for your patience. As discussed, we’ve now improved our international shipping process, but unfortunately, your previous order was placed before these updates and got stuck in processing..

I’m glad to hear your order has arrived, and hopefully, you’re happy with the items. Feel free to reach out if you need anything else.

Best regards,
Lord Culture

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