LORETA Avaliações 

168
•
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I would have given zero stars if that was possible. I ordered an item listed as in stock and selected standard shipping which the website states is 3-7 days. After this time I contacted them to see wh... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely appalling customer service and policies. I have now taken out a claim with the ACCC.. purchased a dress for $150.. the dress arrived not as advertised. Contacted customer service and all th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I purchased a pretty trouble dress for my 46th Birthday and when it arrived I was pleasantly surprised, the quality is very good and the price was very reasonable. I really loved the way the dress lo... Ver mais

Avaliado com 1 de um total de 5 estrelas

One star is stretch but my only option. Honestly the worst customer service I have ever experienced. Ordered 4 dresses only received one and an incorrect one with no notification just a pickin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

LORETA is an online fashion store based in Melbourne, Australia with a view for providing ultimate.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(168)

21 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Love My Cinderella Heels!

Big thanks to the team for my stunning Cinderella heels!
I'm seriously in love with them—way better than I imagined! They fit perfectly and are so comfortable to wear. Definitely a showstopper, and I can't wait to wear them more often. Thanks again, you guys nailed it!

14 de março de 2025
Avaliado com 5 de um total de 5 estrelas

Stunning Dress, But wish for better Packaging

The dress was absolutely gorgeous-the fit, fabric, and design were perfect! I felt like a princess the moment I put it on. The only downside was the packaging-it arrived in a plain postage bag, and I was hoping for something a little more elegant. A dress this beautiful deserves a luxe touch! That said, I'd still order again-Loreta's designs are just too dreamy!

9 de março de 2025
Avaliado com 5 de um total de 5 estrelas

Super Impressed with the Tracksuit!

I bought a tracksuit set but it was one size too big, so I had to exchange it, which took about a week. The beading was honestly better than some designer stuff, especially for just $200. I also got a Loreta dress for $150, and while it was nice, the tracksuit definitely looked nicer than my mum's $3,000 Louis Vuitton hoodie.
Funny thing—my mum loved it so much, she bought the same set!

11 de março de 2025
Avaliado com 5 de um total de 5 estrelas

I purchased the baby pink Bandage…

I purchased the baby pink Bandage Dress, and I have to say, I am IMPRESSED. The quality is so much better than I expected, like, this feels like something you’d buy in a high-end boutique. It’s super stretchy but still holds everything in place, and the color is just gorgeous. I knocked off one star because shipping took longer than I would have liked, but honestly, the dress itself makes up for it. If you’re on the fence, just go for it—totally worth it!

17 de março de 2024
Avaliado com 5 de um total de 5 estrelas

I bought the Birthday Dress for my…

I bought the Birthday Dress for my birthday (haha love the name!), and it did NOT disappoint. It’s super figure-hugging but still comfortable, which is a rare combo. Shipping was fine for me (about 8 days), but I’ve seen some people say it took longer, so maybe it depends on your location. Either way, LOVE this dress.

17 de março de 2024
Avaliado com 5 de um total de 5 estrelas

Thank You for the Quick Delivery & Amazing Dress!

Hi there,
I just wanted to send a big thank you for the incredibly fast turnaround on my dress! I arrived in perfect condition, and I couldn't be happier with how stunning it looks. The fabric, the fit - everything exceeded my expectations. I'll be sure to send over some photos after the wedding so you can see how beautifully it all came together! The only thing I wish is that there was a direct phone line to reach you. It would make communication a little easier. But other than that, I truly appreciate the great service and can't wait to wear my dress on the big day!

15 de março de 2025
Avaliado com 5 de um total de 5 estrelas

I ordered the Celeste Midi Dress for a…

I ordered the Celeste Midi Dress for a special event, and honestly, I was a little skeptical at first because I’ve been burned by online shopping before. But wow, this dress EXCEEDED my expectations! The fabric is thick and super flattering, and it hugs my curves without being too tight. You can just tell it’s really well made. The only thing is that shipping took a bit longer than I expected (about 3 weeks), but I reached out to customer service, and they were super nice and helpful. I’d definitely order again—just make sure to plan ahead if you need it by a certain date!

4 de março de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I love my Duchess Gown

I love my Duchess Gown! The satin is so soft and has a nice weight to it, so it drapes beautifully. The only downside is that I had to wait a little longer for shipping, but I guess that’s expected with high-quality pieces. Just make sure to order in advance if you need it for an event!

10 de março de 2024
Avaliado com 5 de um total de 5 estrelas

I was a little nervous ordering the…

I was a little nervous ordering the Stella Maxi Dress because I wasn’t sure about the fit, but OMG—it’s perfect! The material is thick but stretchy, so it hugs in all the right places without feeling tight. Shipping took about two weeks, which was a bit longer than I hoped, but honestly, the dress is so stunning that I don’t even care. Worth the wait!

27 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered an overnight delivery and I…

I ordered an overnight delivery and I asked about it today and then I was accused of a bunch of things she called me. Shameless. She said a bunch of names to me when I got her on Instagram and something that was posting down and then gave me no more information infomation now me and my sister are both out not having anything to wear for the night so I was insulted and I paid for something and I didn’t get it so if I was I had bought from this place but a few years back before Covid, so I don’t know what the business is doing now but I don’t stress. It’s not reliable and you may get names.

14 de fevereiro de 2025
Avaliação não solicitada
logotipo da LORETA

Resposta da LORETA

Hi Jessica Roe,

As we mentioned on Instagram, your order is scheduled to ship on Monday, yet you continue to call us a scam. While your order was delayed by 2 business days, this does not constitute a scam. Your order has been dispatched already, and you should receive in next 48hours. Had you approached the situation reasonably, we would have been happy to arrange a local drop-off, but instead, you were abusive toward our staff and didn’t allow us adequate time to respond.

You have been a customer since 2021, with four previous orders and no issues. However, this time, you have been extremely unreasonable and disrespectful.
Within just 3 hours of your initial contact on Friday, you left negative reviews, spammed our Instagram with “scam” from two accounts, and sent a threatening email. You then escalated further by swearing at us on Instagram. All of this in just 3 hours.

We expect the same level of respect that you would want in return. With over 80,000 orders processed, we take pride in our service and professionalism. While we understand frustrations can arise, we do not tolerate abusive behavior towards our team.
Here is some of the content you sent us: (there is more);

https://www.kapwing.com/67b286877fbbfc5b7c2dd5a2/studio/editor/sharing

Regards,

Fiona Carson

Avaliado com 1 de um total de 5 estrelas

Worst customer service

I made 2 purchases with next day delivery. They sent out 1 and not the other. When I asked for my money back and to cancel the order on the item they didn't send, they refused and only offered store credit for their mistake 5 days later.
I disputed it with my bank to get my money back because they stopped emailing me. I also asked for a return slip to return the other dress as it was not the right size and they completely ignored me and now it's past the 14 day return windows and I can't return it.

Disgusting customer service and lazy workers who can't be bothered sending out orders. Don't ever shop here.

1 de novembro de 2024
Avaliação não solicitada
logotipo da LORETA

Resposta da LORETA

Hi Courtney Thompson,
Thank you for you review, I see you've placed 3 orders with us. I’m truly sorry for letting you down with your third order.

I understand there have been several exchanges with our customer support team. While we acknowledge the delay with your order, I want to assure you that our team is dedicated and hardworking. As a small business, unfortunately, mistakes can happen, but we always strive to provide the best service possible.


Unfortunately, in 2024, unforeseen circumstances impacted our shipping times and customer support, and we deeply regret the frustration this may have caused. Since 2016, we’ve prided ourselves on prompt dispatch and reliable service, and this situation is not reflective of our usual standards.
If you need further assistance, please feel free to reach out directly. If you wish to return your purchase, I’d be happy to extend the return timeframe for you.

Regards,
Fiona Carson
fiona@loreta.com.au

Avaliado com 1 de um total de 5 estrelas

Do not buy from this store!!!!!!!

Do not buy from this store!!!!!!!! Worst costumer service ever. Completely unapologetic for their mistakes and do not communicate when items are delayed. I have been waiting for a whole year to use a store credit as they had limited range. I had the credit in the first place because I bought a dress and it was taking to long to arrive and was given the express range option which I took given I had an event. When the dress arrived it was too large and I needed to exchange to a smaller size. The store made me buy another dress and o returned the large dress. Took a whole month to issue a store credit as they would not refund me. Then I attempted to buy a track suit and they sent me the wrong sizes (not as my order) and I had to return them to get yet again a store credit. Now bought a dress 17days ago and after following up for days said it won’t be until the end of month and refuse to refund me!!! They have extremely poor costumer service bad returns policy and cost me money as I had to return the items via post at my own cost!! Even the order they made the mistake on!!!!!! BUY AT YOUR OWN RISK

4 de dezembro de 2024
Avaliação não solicitada
logotipo da LORETA

Resposta da LORETA

Hi Marlene Lage,

I am sorry to hear that our service did not meet your expectations.
Your recent order was delayed because the item you purchased had a delayed dispatch, as noted in the product description. However, upon checking, I can see that it has now been delivered.

For faster shipping in the future, please choose from our 24-hour collection, where we offer some of the fastest delivery times in Australia, including same-day delivery in Melbourne, even outside business hours.

Let me know if you need any further assistance.

Regards,
Fiona Carson
fiona@loreta.com.au

Avaliado com 1 de um total de 5 estrelas

CUSTOMERS BEWARE

This is the worst company I ever dealt with I have bought 4 dresses from Loreta on the 23 July 2024 I received 2 dresses after two month later, and those two dresses are cheap rubbish and terrible material and I'm still waiting for my other two reminding dresses. We are now in 19 of October. CUSTOMERS PLEASE BEWARE

19 de outubro de 2024
Avaliação não solicitada
logotipo da LORETA

Resposta da LORETA

Hi Mimi,

We’re sorry for any inconvenience caused. I’ve reviewed your order, and all items were delivered last year. If you need to return anything, please reach out to me directly, and I’ll be happy to extend your return period.

You’ve placed 4 orders with us since 2022, and we truly value your business. We hope you’ll give us another chance.

Regards,
Fiona Carson
fiona@loreta.com.au

Avaliado com 1 de um total de 5 estrelas

SCAMMER ALET!

SCAMMER ALET!! Never buy from this websiteI ordered a dress for my friends wedding. Ofcourse it was shipped late. No communication from the team. After i sent 3 emails they finally shipped my dress. I had to buy another for the occasion as Loreta was not able to send the dress on time as promised on their website.
And cherry on top was when they sent wrong dress. Absolutely hideous dress. I emailed them about that and they asked me to send the pictures of dress I received. After i sent them the pic,the team is MIA. Absolutely ridiculous. Please learn from my experience. Never buy from this site so that you dont wanna suffer like me.

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The most dreamy dress I've ever owned

The most dreamy dress I've ever owned! I felt like an absolute queen in my birthday dress. The quality is incredible, especially for only $400. It feel luxurious and far more expensive. I was also impressed with he customer care team; they responded to my email the same day and helped me find the perfect size, ensuring the dress fit me perfectly. The attention to detail and craftsmanship is outstanding. I can't ask for more from Loreta, except perhaps more sales and a wider variety of styles. It's clear they take pride in their work, and it shows in every stitch of this beautiful dress. I highly recommend their dresses to anyone looking for high-quality, stunning clothing that makes you feel special. Looking forward to seeing what new designs they come up with next!

21 de julho de 2023
Avaliado com 5 de um total de 5 estrelas

I purchased the Cinderella heels

I purchased the Cinderella heels, and OMG, I truly felt like Cinderella! They sparkled all night and were incredibly comfortable. The shipping was impressively fast, taking only two days to Chadstone, Melbourne. The packaging was beautiful, adding to the overall experience. I can't fault Loreta at all! The team was very kind and sweet in their emails, helping me with sizing and shipping times. Their customer service is top-notch, making the entire shopping experience wonderful. I highly recommend Loreta and will definitely be shopping with them again.

18 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

Cara deserves an outstanding award

Cara deserves an outstanding award! I emailed the team about an extremely urgent order at 8 pm on a Friday evening, and to my surprise, I received a response by 9 pm. I kid you not, I got my drees by 11 pm that same night. Their staff offers a same-day delivery option and delivers until midnight, which is incredible. To say I was blown away is an understatement. The dress was next level in terms of quality and style. My sister was so impressed that she placed her order immediately. Loreta is one of the most underrated brands out there!

9 de junho de 2024
Avaliado com 5 de um total de 5 estrelas

Beautiful

Beautiful, and thank you! A special shoutout to Cara for saving my last-minute event. I placed an order at 4:10pm, and the post office had it within half an hour. I received my dress in less than 24 hours, which was incredible! The fit was absolutely perfect, and I felt so sexy in it. The quick turnaround and the attention to detail made all the difference. I can't thank the team enough for their amazing service!

7 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

Absolutely my favorite online clothing…

Absolutely my favorite online clothing store! if you're in the know, you're shopping at Loreta. Almost all my friend own a Loreta dress, and we keep coming back for more. The entire process from browsing online to lightning-fast delivery was flawless. The product itself exceeded

7 de setembro de 2023

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