I would have given zero stars if that was possible. I ordered an item listed as in stock and selected standard shipping which the website states is 3-7 days. After this time I contacted them to see wh... Ver mais
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Veja o que dizem as avaliações
Absolutely appalling customer service and policies. I have now taken out a claim with the ACCC.. purchased a dress for $150.. the dress arrived not as advertised. Contacted customer service and all th... Ver mais
A empresa respondeu
I purchased a pretty trouble dress for my 46th Birthday and when it arrived I was pleasantly surprised, the quality is very good and the price was very reasonable. I really loved the way the dress lo... Ver mais
One star is stretch but my only option. Honestly the worst customer service I have ever experienced. Ordered 4 dresses only received one and an incorrect one with no notification just a pickin... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
LORETA is an online fashion store based in Melbourne, Australia with a view for providing ultimate.
Informações de contato
Austrália
- www.loreta.com.au
2,2
Ruim
168 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 57% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick to resolve any issues
Had an issue with Delivery by fault of Australia post however Brian and Fiona were quick to sort everything out. Great customer service!
21 de setembro de 2017
Avaliação não solicitada
Resposta da LORETA
Hi Jaz,
Thank you for taking the time to leave a review.
Generally speaking, Australia Post takes up to 10 days to investigate Disputed Deliveries. Therefore, we can't give an answer within 24hours.
Could you please email me your order number, and contact details, so I can assist you further?
I am happy to help you with resolving the issue.
Kind Regards,
Fiona
Fiona@loreta.com.au
The item I ordered that was listed as …
The item I ordered that was listed as "in stock" took 4 weeks to arrive, despite paying for express. The event I ordered the dress for had come and gone and I received no apology.
When the dress arrived it looked NOTHING like the photos on the website which I have now realised are taken from other legitimate websites.
In a nutshell, the item you think you're buying is incorrect. You'll receive some nasty cheap knockoff.
18 de setembro de 2017
Avaliação não solicitada
Value for money - great quality
I've always been skeptical of online shopping, these days you cant tell quality online. I purchased the Charmer dress, and set of 3 swimsuits. I am very happy with my purchase, and the quality is impeccable. I could not find the same quality dress for only $100.
The swimwear is exceptionally made, they are super soft, and when I wear it, it feels expensive and luxury. I paid $150 for 3, that works out to be only $50 each!! I paid regular post, and I got it in 2 days.
Cara was very helpful with all my questions.
I will buy from loreta again!
11 de setembro de 2017
Avaliação não solicitada
Resposta da LORETA
Hi Riya,
Thank you for taking the time to leave your review.
We're glad to hear you love your loreta items & our service!
Kind Regards,
Fiona
Fiona@loreta.com.au
I will start with a positive because I …
I will start with a positive because I actually love their dresses, I buy one every month usually. My issue isn't the quality... and Postage was never usually an issue as I got my dress the next business day, but last order I didn't get the next day when I paid for express. They did however refund the difference but it's also the communication wan't good either, I messaged the FB and the help centre and had no answer until the day it showed up at my house. The afternoon of the event I bought the dress for.
Fix your communication guys, I will probably order from you again as I love giving everyone a good chance and your dresses are amazing but customer service is the main thing that keeps people coming back.
10 de setembro de 2017
Avaliação não solicitada
Resposta da LORETA
Hi Charlotte-Anne,
Thanks for your feedback :)
We're sorry to hear you were unhappy with our service. We always try our hardest to get back to everyone as soon as possible. We offer limited customer care support via Facebook, it is best to email us. Alternatively, for urgent matters you can contact me directly via email; fiona@loreta.com.au
I'll definitely pass your feedback to the team.
We would also like to extend our appreciation to you for your continued support.
Kind Regards,
Fiona
Fiona@loreta.com.au
Loreta only issue store credits instead …
Loreta only issue store credits instead of refunds, wouldn't shop here again! Customer service below average.
5 de setembro de 2017
Avaliação não solicitada
A no refund policy for an online store
A no refund policy for an online store! Need I say more! Do yourself a favor and shop elsewhere.
21 de agosto de 2017
Avaliação não solicitada
Resposta da LORETA
Hi Ab,
I'm sorry to hear that you're unhappy with our returns policy.
We aim to be as transparent as possible with our Returns Policy, found here:
https://loreta.com.au/pages/returns
If you'd like to discuss this further, please do not hesitate to reach out to me by emailing at: Fiona@Loreta.com.au
Kind Regards,
Fiona
Fiona@loreta.com.au
Although there was a huge delay with my …
Although there was a huge delay with my order and initially I was very disappointed. I contacted customer care, and the staff member that responded to me, with was very helpful and responded immediately to solve the problem.
In terms of the swimwear, it was a beautiful fabric and fits really well, as it appeared online, so I was very happy with this.
3 de agosto de 2017
Avaliação não solicitada
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