Love Luxe Avaliações 

369
•
O TrustScore é 3.5 de um total de 5

3,4

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered a bag and payment was taken. I then had to reach out 2 weeks later as had heard nothing from them. Emails went unanswered so I found a phone number and messaged, they answered that with an a... Ver mais

Avaliado com 5 de um total de 5 estrelas

As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Bought a shirt on the 8th Sent them email after email with no reply, Finally got In touch through WhatsApp on 15th they got back on the 17th for them to tell me the seller charged is mind!... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Malas e Bolsas

Escrito pela empresa

Authentic Designer Resale


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

369 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(369)

3 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service

I’ve used love luxe since it’s early inception and I can safely say that the service has remained fantastic from then until now.
Everything I’ve purchased from Charlotte has been of high quality and of great value. I thoroughly recommend Love Luxe.

22 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have bought a few items from Love…

I have bought a few items from Love luxe, and have been impressed with their quality, and how well priced they are. Shipping is always prompt, and the items are always impeccably packaged. The company is highly professional and trustworthy.

22 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Designer galore !

Great communication regarding purchase of shoes and next day delivery, fantastic service ! Highly recommend :)

21 de outubro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I’m part of a WhatsApp group for my…

I’m part of a WhatsApp group for my shoe size. Communication was a little slow when asking for further info which I now know was because the owner was away but after confirming everything the shoes were delivered the next day and I am so impressed with them. I would definitely purchase again and considering consigning my own luxury items in the future.

21 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great shopping experience

Great shopping experience, quick to communicate and deliver. Scarf exactly as described. It will be a lovely gift, thank you.

21 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I always promised my girlfriend a pair…

I always promised my girlfriend a pair of black patent louboutins and finally got some at a decent price. I can't wait to see her reaction on Christmas! Though I haven't seen the shoes as they are beautifully wrapped I'm sure they are goregous and the wrapping is amazing. Thank you so much for supplying affordable luxury and soon as you have some louboutin boots let me know as they look great also!

11 de outubro de 2021
Avaliado com 5 de um total de 5 estrelas

Wonderful company and products.

I found the website by chance, as I always promised my girlfriend a pair of louboutin heels and I have been keeping an eye on the website for her size and finally one day they had perfect size for her and the colour she wants so I got them straight away! Now I have not seen them but i am sure they are good as they are for her christmas present, but the package is beautifully wrapped and I am sure are perfect. I cant wait to see her in them and her recation as I know she will look stunning. So thank you for providing luxury items like these at affordable prices will defiently be back for myself next!

8 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gucci Belt

So happy with service received, belt is beautiful, looks brand new. I was kept fully updated with delivery tracking info, lovely packaging and card inside, really appreciate the personal touches. I would definitely recommend Love Luxe and have my eye on a Gucci bag now! :)

16 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Item as described

Item as described; communication amazing bag delivered next working day
Will definitely be ordering again

14 de setembro de 2021
Avaliação não solicitada
logotipo da Love Luxe

Resposta da Love Luxe

Hi Anna,
Thank you so much for the wonderful review. You have been drawn as our September 2021 monthly winner for the £100 prizedraw, please contact us on 07519361503 or contact@loveluxe.co.uk to claim your voucher!

Avaliado com 5 de um total de 5 estrelas

Christian Louboutin shoes

Bought a pair of Christian Louboutin shoes from Charlotte. Her service is impeccable, very friendly and super quick at posting the shoes out. Would highly recommend anyone to buy from her. I’ll be back for more!

5 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Had a couple of designer items I wanted…

Had a couple of designer items I wanted to sell had numerous quotes but went with love luxe after seeing the reviews very quick response from these guys I posted my items and within a few hours of being delivered after authentication love luxe sent my payment over excellent service will use again shortly

11 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Start to finish, the best customer service

From initial enquiries about the colour of the shoes i was interested in, until the shoes reached me (in less than 24 hours i may add) nothing stopped short of excellent customer service from this company!
The seller even took shoes out to the daylight and sent me a video to satisfy my curiosity of the colour as it had to be just right for my event, and she made me feel like even though i hammered her with questions, nothing was too much trouble! I would not hesitate to recommend this company and would definitely shop from here again!

10 de agosto de 2021
Avaliação não solicitada
logotipo da Love Luxe

Resposta da Love Luxe

Hi Julie,
Thank you so much for the wonderful review. You have been drawn as our August 2021 monthly winner for the £100 prizedraw and your voucher has been texted over to you!

Avaliado com 5 de um total de 5 estrelas

Amazing service very easy and stress free

I have purchased and been extremely happy from love luxe before so I decided to sell a couple of my preloved items. The staff were very efficient and kept me up to date throughout. The process was so simple and so stress free! Would highly recommend for buying and selling. Thankyou ladies xx

4 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Charlotte is extremely helpful and very fast at replying to messages in WhatsApp. I purchased three pairs of shoes and they where delivered quickly and so well packaged. Thankyou Charlotte as alway you never fail to impress

28 de julho de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Not a good experience.

I had my review deleted cause I thought I could get to a solution to my problem in a better and serious way (I was not asking for my money back because I had read the T&C before, a simple message would have been enough), but sadly since all I got was kicked out of the WhatsApp group, I will keep it up.
The bag I got was a counterfeit, it has no serial number and the dust bag is clearly fake. Do not spent your money here and if you do, please ask for all the serial numbers and proof other than an entrupy certificate.
I hate leaving negative reviews but I am really disappointed by Charlotte.

14 de julho de 2021
Avaliação não solicitada
logotipo da Love Luxe

Resposta da Love Luxe

Hi Agustina,
I'm so disappointed that you have left a negative review, instead of making any attempt to contact us regarding the issues raised, and giving us chance to address your concerns.
The Saint Laurent Universite that you have purchased is indeed authentic, and it does have a serial code which is GNR3969130515 (as corresponds with your certificate).
In order to run an Entrupy authenticity check for Saint Laurent, a photograph of the code is required for the check to proceed. The authenticity codes on older Saint Laurent bags are extremely hard to spot as they are usually embossed inside a pocket, and a torch is needed to spot them.

If you would like to send the bag back in to our office, I will happily locate the code for you and send you a picture, and then return the bag back to yourself free of charge. If you would like to take me up on this offer, please do contact us via email on- Contact@loveluxe.co.uk

Also I will add the link below for the authenticity certificate for the bag in question-

Cert.entrupy.com/9q32xtt

With regards to you being removed from the Whatsapp VIP groups-
We take false accusations extremely seriously as they are so damaging to a small business, and we have many people waiting for a place in the groups, so yes, you have been removed from the group and your place given to someone who has been waiting for a spot. I find it slightly odd that you would want to remain in the group anyway if you genuinely think you have been sold a counterfeit?

Thanks,
Charlotte

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais