I ordered a bag and payment was taken. I then had to reach out 2 weeks later as had heard nothing from them. Emails went unanswered so I found a phone number and messaged, they answered that with an a... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... Ver mais
A empresa respondeu
Bought a shirt on the 8th Sent them email after email with no reply, Finally got In touch through WhatsApp on 15th they got back on the 17th for them to tell me the seller charged is mind!... Ver mais
Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Authentic Designer Resale
Informações de contato
redbrook road, s752rs, Barnsley, Reino Unido
- 07519361503
- Contact@loveluxe.co.uk
- www.loveluxe.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 25% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great Service
Great product as described.. Very GOOD customer service from start to finish .. Thank You

Resposta da Love Luxe
5*service
The easiest purchase ever! Was kept update with tracking number and it arrived the next working day. Also sold a couple of items through Love Luxe. Would definitely use them again xx

Resposta da Love Luxe
A very good experience
A very good experience,
Gorgeous shoes at a fab price, packaged really well and posted quickly and safely. I wouldn’t hesitate to recommend love luxe to anyone in fact I have forwarded the link to people already. Thank you.

Resposta da Love Luxe
Always a pleasure dealing with LoveLuxe…
Always a pleasure dealing with LoveLuxe I have been a customer for over 4 years on and off. They are trustworthy and Charlotte is prompt and professional.

Resposta da Love Luxe
Valentino shoes resoled
Valentino shoes sent to Love Luxe for new soles. The website doesn’t mention the 2 week turnaround but I sent a couple of WhatsApp’s to ask if I could get them back as I wanted to take the shoes on holiday. Great communication and Charlotte pulled out all the steps to get them back in time.

Resposta da Love Luxe
Perfect to deal with!
Always a pleasure to purchase from. Great service as always! Would highly recommend!

Resposta da Love Luxe
Last time I will ever shop at Love…
Last time I will ever shop at Love Luxe, having been been a customer for several orders and over a year, to say I was disappointed was an understatement. My recent experience was awful. My advice is avoid if possible and god forbid you have an issue, you’ll simply be ignored. Still waiting on PayPal to refund as I did not get any response from customer support
Reply to below- your reply is dishonest, I’m not going to go into this anymore as the reply you left is in bad taste, especially as you know exactly what happened and how I had to go through PayPal to get a refund. You never issued me anything, hence why a dispute was opened on the second item. I will send you an email today evoking my write to be forgotten and all data held permanently deleted. If this poses an issue I will report Love Luxe to the ICO for breach of my legal right under GDPR.
Charlotte Jones - you are so keen on replying back how about you do add the screenshots. As a customer I can tell you service ain’t the best, yes I didn’t leave a review on the previous purchases as I thought it was pointless. Let us bring up the order you mentioned in your reply, when you specifically say you upgraded the shipping. Why was that? Was it because PayPal put a freeze on your side due to security, known at time when people open a dispute against you as a seller.
Lastly talking of character what does your reply’s show everyone, I bought several items and have only raised the order prior to this out of all the purchases. I felt customers service you provided was poor in service, and felt justified for giving 1 star and that’s your reply. For the record I would have removed the review if I had been in receipt of an actual apology and if you hadn’t cancelled my sale because you were getting more money for the item elsewhere. Guess we all see your Character and what your customer are in for. All the best, and no thanks.

Resposta da Love Luxe
Great service
Great service , fast and professional Thank you Charlotte! I love my Chanel sunglasses

Resposta da Love Luxe
Two phenomenal experiences!
My partner has made two separate purchases from Love Luxe for myself and on both occasions we’ve been overjoyed with not only the purchased item but also the customer service. We received the items so quickly and they were in phenomenal condition. She advertises and sells the absolute best. If you’re after anything pre-loved/brand new I highly recommend Love Luxe as a go to.

Resposta da Love Luxe
Delighted with purchase
Delighted with purchase. Quick delivery and a professional service.

Resposta da Love Luxe
Excellent and extremely efficient…
Excellent and extremely efficient company. I sold my shoes to them and received payment immediately. Charlotte is an amazing person. I left some of my personal belongings in the shoe box that I sold to Lux Love and Charlotte very diligently sent my belongings back with immediate payment of my shoes. I would highly recommend the company and would do business with them again and again.

Resposta da Love Luxe
Loving Love Luxe!
This is my 3rd purchase and I am delighted as always with the goods. This time I bought a pair of. Chanel sunglasses which were delivered less than 24 hours after paying. Trustworthy company

Resposta da Love Luxe
Poor customer service !
I might have been unlucky but I’ve had a terrible experience with this outlet.
I Paid for some shoes online and a few days went by and they didn’t show up, so I messaged Charlotte and she informed me they were out of stock ok not a problem these things happen I said, so naturally I asked for a pay pal refund she informed me it takes 5 days, the pay pal refund wasn’t processed and I had to open a pay pal case last week not really the level of customer service you expect with the sort of high quality items this shop sells.
As I say I’m going to put this down to a unfortunate event but I won’t be using again,

Resposta da Love Luxe
Item exactly as described if not…
Item exactly as described if not better, great communication and speedy delivery. Would definitely recommend

Resposta da Love Luxe
Sold me a counterfeit bag (YSL lou lou)
I purchased a "new" bag (YSL medium Lou Lou) from this company in January 2022 - I have put the date of experience of review down as 11/11/2022 as this was the date the bag was assessed as counterfeit and I feel it is really important this information is shared.
The bag has been assessed as counterfeit by 3 independent assessors - including Entrupy (my bag was sold with an Entrupy certificate stating the bag was genuine from Love Luxe which was odd). Love Luxe have refused to give me a refund despite acknolwedging this. I would not buy from this company
First time for buying from LoveLuxe
First time for buying from LoveLuxe. Parcel arrived very quickly. Packaged very well and my Mulberry Bag arrived in a presentation box. Bag was accurately described and in virtually perfect condition. Very pleased with the whole transaction and would definitely buy from LoveLuxe again. I am always a little wary of who I buy from on the internet but I needn't have worried,

Resposta da Love Luxe
Superb sunglasses
Superb sunglasses. Just as described inc minor mark on the case. Fast delivery. V happy.

Resposta da Love Luxe
Made several purchases
Made several purchases, happy with the great levels of service and fast delivery. Always thrilled with my buys .

Resposta da Love Luxe
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







