The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Ver mais
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Veja o que dizem as avaliações
Habe eine Teppich bestellt und bin total zufrieden damit, sieht noch besser und wertiger aus als erhofft. Wurde auch schnell geliefert.
The item has been stuck in French customs for two weeks — the location of shipping a fact they don’t really make clear from the website — due to paperwork not supplied. Customer service has been spora... Ver mais
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Delivery due 8/5/25. Twice said delivery today (29/5,1/6) and still not delivered. Very poor delivery service. We understand french customs delay is outside your control but would suggest you us... Ver mais
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Detalhes da empresa
Sobre Made In Design
Escrito pela empresa
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Escrito pela empresa
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Informações de contato
32 rue de Comboire, 38130, Echirolles, França
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Beautiful and high quality
Very beautiful and high quality products. There was a slight delay with the delivery - I have been told due to customs - but it was just a few days. I am very pleased with my purchase, highly recommended
18 de abril de 2025
Resposta da Made In Design
Hello,
Thank you so much for your kind feedback!
We're delighted to hear that you find our products beautiful and of high quality. We appreciate your understanding regarding the slight delay due to customs. We're very pleased that you're happy with your purchase and your recommendation is greatly valued!
See you soon,
Julie, customer service
Fantastic garden furniture Absolute love the table and chair I…
Absolute love the table and chair I ordered. Super easy to order online, swift delivery and such great design. Would totally recommend
29 de abril de 2025
Resposta da Made In Design
Hello,
Thank you for your kind words!
We're absolutely thrilled that you love your new table and chairs and that you found the online ordering process easy and the delivery swift. We're passionate about great design, so your recommendation means the world to us!
Enjoy your beautiful new furniture!
See you soon,
Julie, customer service
Faulty Products
I received cups from them that were damaged and tried to send them back the same day. It has been a week of me emailing them everyday for a return label but no response. They also made me submit photos for proof of the box and product? It was absurd. Very easy to purchase but many obstacles to send it back and receive a refund.
Update on their response: it took several emails per day on my behalf to ever get a response. I started to use every email provided on the website in order to get their attention. After a week of intense chasing, I finally received a response.
29 de abril de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello Jamilah,
Thank you for your message.
We are very sorry to hear that you have received damaged glasses and are having difficulty obtaining a return label.
According to the exchange of emails, as soon as you made your complaint, our customer service department responded quickly and asked you for the additional information needed to process your request. That is the proceedure. On receipt of this information, a returns form and return label were emailed to you on 29 April.
We are currently awaiting the return of the damaged prducts in order to process the refund.
We sincerely apologise for the delay and the inconvenience this has caused.
Best regards,
Julie, customer service
Loved what I bought
9 de abril de 2025
Resposta da Made In Design
Hello Maria,
Thank you for your trust and your kind words!
We hope to continue to bring you joy with every item you buy.
We hope to see you soon,
Julie, Customer Service
SAV MEDIOCRE
J'ai effectué un retour d'article le 26/02/25 pour une demande de remboursement. L'article arrive chez eux le 10/03/25 (suivi de la poste) mais Made in design refuse de procéder au remboursement car ils disent n'avoir rien recu.
Je procède à un envoi de preuves de dépot/ réception de mon colis MAIS RIEN A FAIRE ils refusent le remboursement. INCOMPREHENSIBLE. SAV Mediocre, A fuir.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Made In Design
Bonjour Sarah,
Nous sommes désolés d’apprendre que votre expérience avec notre service n’a pas été à la hauteur de vos attentes.
Notre service client a pris contact avec vous afin d’éclaircir la situation. Comme précisé dans notre échange, le justificatif de dépôt que vous avez fourni ne mentionne pas l’adresse de livraison. De plus, le suivi indique un problème avec l’adresse de destination, ce qui soulève plusieurs incohérences et ne permet malheureusement pas de confirmer que votre colis nous est bien parvenu.
Il est important de noter que notre entrepôt ne dispose pas de boîte aux lettres, il n’est donc pas possible qu’un colis ait été déposé sans remise en main propre à nos équipes. La bonne livraison du colis de retour reste sous la responsabilité de l’expéditeur, et en l’absence de preuve formelle de réception à notre adresse, nous sommes dans l'obligation de demander des documents complémentaires.
Sachez toutefois que comme confirmé par notre service client, votre remboursement sera bien effectué dans les plus brefs délais. Nous vous demandons malgré tout de faire le suivi de votre retour et de bien ouvrir une enquête auprès du transporteur.
Nous restons bien entendu à votre disposition si vous avez d’autres questions.
Bien à vous,
Patrick, Service Livraison
Assembling garden bench
The bench was great both in quality and design. The only downside was it had to be assembled, which I found the instructions were not that great took a lot longer than I expected, but at the end had a super bench.
7 de abril de 2025
Resposta da Made In Design
Hello,
Thank you very much for your feedback!
We’re delighted to hear that you’re happy with the quality and design of the bench — it's always a pleasure to know our products meet expectations in those key areas. We’re sorry to hear that the assembly instructions were not as clear as they should have been and that this added extra time to your setup. Your comments are truly valuable, and we’ll be sure to share them with the supplier to help improve future instructions.
We hope you continue to enjoy your new bench!
Julie, customer service
Speedy delivery
Speedy delivery, clear communication and a fantastic courier company. thank you :)
7 de abril de 2025
Resposta da Made In Design
Hello Carol,
Thank you for your positive review.
We are happy to know that you are satisfied with our services.
We look forward to seeing you again,
Julie, Customer Service
Resposta da Made In Design
Hello George,
Thank you for your positive review.
We are happy to know that you are satisfied with our services.
We look forward to seeing you again,
Julie, Customer Service
Problem with the carrier was dealt with…
Problem with the carrier was dealt with effectively and generously, thanks MID
13 de fevereiro de 2025
Resposta da Made In Design
Hello,
Thank you for your feedback!
We're glad we could resolve the issue efficiently and to your satisfaction. Your trust means a lot to us.
We hope to see you again soon!
Julie, customer service
Positive experience
The site was easy to navigate; I found what I was looking for. Everything arrived on time. I would recommend it.
28 de janeiro de 2025
Resposta da Made In Design
Hello Valentina,
Thank you for your kind words!
We're thrilled to hear that you had a smooth experience navigating the site and that everything arrived on time. Your recommendation means a lot to us.
We look forward to serving you again soon,
Julie, Customer Service
Marshmallow table
Love the table delivery came in two seperate times .. but table are fabulous
7 de fevereiro de 2025
Resposta da Made In Design
Hello Annette,
Thank you for your feedback!
We're so glad to hear that you love the table! We apologize for the split delivery, but we're happy the table met your expectations.
We hope it looks amazing in your space!
Looking forward to your next visit,
Julie, Customer Service
I ordered hanging man mirror.
I ordered hanging man mirror.
I was kept well informed about delivery date.
Pleased with fun design.
24 de janeiro de 2025
Resposta da Made In Design
Hello,
Thank you for your feedback!
We're glad to hear that you were well informed about the delivery date and that you're happy with the fun design of the hanging man mirror.
We hope it adds a unique touch to your space!
See you again soon,
Julie, Customer Service
Problème de non conformité résolu par…
Problème de non conformité résolu par le service clientèle + carte cadeau
Service après vente au TOP
MERCI BEAUCOUP
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Made In Design
Bonjour,
Merci beaucoup pour votre retour !
Nous sommes ravis que notre service clientèle ait pu résoudre le problème rapidement et que vous soyez satisfait de la solution apportée.
Votre satisfaction est notre priorité, et c’est un plaisir de savoir que vous avez apprécié notre service après-vente.
Au plaisir de vous retrouver,
Julie, service client
Auch bei mir keinerlei Reaktion auf…
Auch bei mir keinerlei Reaktion auf eine Reklamation. Die gelieferte Ware ist defekt! Schlecht verpackt! Auch die Umverpackung des Gegenstandes war in keinem guten Zustand - eher B-Ware zuzuordnen. Ich würde jedem davon abraten hier zu bestellen. Seid einer Woche warte ich auf eine Rückmeldung und ich habe die Firma mehrfach angeschrieben. Es ist einfach nur ärgerlich!
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Made In Design
Guten Tag Noire,
Vielen Dank für Ihre Rückmeldung.
Es tut uns leid, dass die Erfahrung nicht Ihren Erwartungen entsprochen hat. Ohne zusätzliche Informationen von Ihnen, wie z. B. Ihren Namen oder Ihre Bestellnummer, können wir leider nicht auf Ihren Fall zugreifen.
Damit unsere Kundendienstabteilung schnell auf Sie zurückkommen und eine zufriedenstellende Lösung finden kann, bitten wir Sie, uns diese Informationen mitzuteilen.
Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass wir Ihr Vertrauen in unsere Dienste bald wieder herstellen können.
Mit freundlichen Grüßen,
Clara, Kundenservice
I ordered three tables
I ordered three tables, two turned up, eventually the third did but when I contacted 'Made in Design' they took days to reply. By the time they did, the third table turned up.
11 de fevereiro de 2025
Resposta da Made In Design
Hello Billy,
Thank you for your feedback.
We sincerely apologise for the delay in our response. Due to a high volume of requests, our response time was unfortunately longer than usual. We are glad to hear that your third table has now arrived, but we understand that the waiting period may have been frustrating. Please rest assured that we are continuously working to improve our service and response times.
Should you need any further assistance, do not hesitate to contact us.
Best regards,
Julie, customer service
Like getting blood from a stone trying…
Like getting blood from a stone trying to get a refund.
They have a customer services telephone number, not matter when you ring nobody answers it.
Emails are not replied to.
Returned the items tracked (at my expense which I have no issue with) so I know the goods were received back to them.
I will update on here if I ever get my refund.....Edit I did get the refund in the end, but it took a lot of effort and the company seem to treat it like they were doing me a favour. I realise handling returns is expensive, but even with the best product photographs and descriptions on a website sometimes returns are neccessary and if it's stated as an option then it shouldn't be down to the customer to have to hound the company for the refund once the goods are returned and received.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello Laura,
We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating this situation must be for you.
Unfortunately, without your order number, we are unable to locate your request and assist you further. Please send us your order details, and our customer service team will be happy to help resolve this matter as quickly as possible.
We sincerely appreciate your patience and look forward to assisting you.
Best regards,
Julie, customer service
Arrived ahead of expected delivery…
Arrived ahead of expected delivery date, brilliant.
Packaged well so undamaged, brilliant.
All import taxes prepaid so no unexpected financial surprises, brilliant.
Best of all, great product at a great price, brilliant.
Would thoroughly recommend!
4 de fevereiro de 2025
Resposta da Made In Design
Hello Paul,
Thank you so much for your fantastic feedback!
We're thrilled to hear that your order arrived early, was well-packaged, and that the import taxes were taken care of for you.
We're especially happy that you're pleased with the product and its value.
Your recommendation means a lot to us!
We look forward to welcoming you back to Made in Design soon!
Julie, customer service
Keine Antwort auf Reklamation
Die fat boy Solarleuchten sind bereits nach zwei Wochen defekt. Keine Rückmeldung auf Reklamation.
Service nicht vorhanden. Ein absoluter Reinfall sowohl was die Leuchten als auch den Händler betrifft. Einmal und nie wieder!
Eine Rückmeldung wie im Kommetar behauptet,haben wir bis heute, auch auf die 3. Nachfrage, nie erhalten.
25 de janeiro de 2025
Avaliação não solicitada
Resposta da Made In Design
Guten Tag Guido,
es tut uns leid, von Ihrer Unzufriedenheit zu hören, wir bedauern dies sehr. Wir haben Ihre Anfrage am Sonntag, den 26. Januar erhalten und unser Kundendienst hat am Donnerstag, den 30. Januar darauf geantwortet und Sie um zusätzliche Informationen gebeten, damit wir Ihre Anfrage bestmöglich bearbeiten können. Wir warten derzeit auf Ihre Rückmeldung zu diesem Thema.
Wir bitten um Entschuldigung, wenn Ihnen diese Frist lang erschienen ist. In der Zeit des Schlussverkaufs ist das Volumen der Anfragen besonders hoch, was die Bearbeitungszeiten verlängern kann, aber Sie können versichert sein, dass unser Team sein Bestes tut, um schnell zu antworten und Ihnen eine angemessene Lösung anzubieten.
Für weitere Unterstützung stehen wir Ihnen jederzeit gerne zur Verfügung.
Mit freundlichen Grüßen,
Eva, Kundenservice
Attention ARNAQUE!! Site frauduleux, à éviter!!
J'ai commandé une lampe pour un anniversaire, elle était sensée arriver il y a 3 semaines. Aujourd'hui toujours rien reçu, aucune nouvelle du SAV malgré les réclamations... ce site est une ARNAQUE, à fuir absolument.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Made In Design
Bonjour Flo,
Merci pour votre retour.
Nous sommes sincèrement désolés d'apprendre votre insatisfaction et comprenons parfaitement votre frustration. Ce n'est absolument pas l'expérience que nous souhaitons offrir à nos clients.
Notre service après-vente traite toutes les demandes reçues, mais en période de soldes, les délais de traitement peuvent être légèrement plus longs en raison du volume important de commandes. Nous regrettons profondément si cela a causé un retard dans la gestion de votre réclamation.
Malheureusement, nous ne disposons pas de votre numéro de commande, ce qui ne nous permet pas d’accéder à votre dossier et de vous apporter une réponse précise. Nous vous invitons à nous contacter en nous fournissant ces informations afin que nous puissions rapidement résoudre la situation.
Nous restons à votre disposition et espérons pouvoir vous apporter une solution dans les plus brefs délais.
Bien à vous,
Charlie, Responsable Satisfaction Client
All round positive
All round positive. Great product, well packaged and delivered and thank you.
23 de janeiro de 2025
Resposta da Made In Design
Hello Laurence,
What a pleasure to read your comment!
We hope to continue to offer products that bring you happiness.
We hope to see you soon,
Julie, Customer Service
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