Careful. Borderline scam…. Delivery 3-5 days from dispatch. They advertise ‘in stock’ - 2 weeks later confirm that delivery is in another 3 weeks.. so 5 weeks total. For simple garden chairs
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Veja o que dizem as avaliações
I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the pri... Ver mais
A empresa respondeu
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Ver mais
A empresa respondeu
The order has now arrived but there was a 4 week wait for delivery. However the garden furniture has arrived in perfect condition. I have amended the review as the customer service has been good... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Made In Design
Escrito pela empresa
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Escrito pela empresa
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Informações de contato
32 rue de Comboire, 38130, Echirolles, França
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Careful - deceiving delivery date
Careful. Borderline scam…. Delivery 3-5 days from dispatch.
They advertise ‘in stock’ - 2 weeks later confirm that delivery is in another 3 weeks.. so 5 weeks total.
For simple garden chairs
11 de junho de 2026
Avaliação não solicitada
Good service on purchasing
Good service on purchasing, good price and excellent product. Some issues with getting the chairs over from France.
25 de maio de 2026
If there was no stars rating then would…
If there was no stars rating then would give this company this rating. I have been trying to obtain a faulty part for my light for 5 months. I have had numerous promises that it is on its way. The customer service has been terrible and also because they are based in France they rely on the fact that people won’t take it further . Please do not use this site - use a trusted retailer.
6 de janeiro de 2026
Avaliação não solicitada
Katastrophal
Ich hab einen Tisch von Pols Potten bestellt.
Er ist aus Keramik und war ohne jeden Schutz im Karton. Das Paket war auch von außen nicht gekennzeichnet, dass es sich um zerbrechliche Ware handelt. Nun ignoriert die Firma mich. Weder äußert sie sich dazu, ob ich Ersatz oder mein Geld zurück bekomme. Noch ob sie das kaputte, schwere Monster zurück haben wollen, oder ob ich es entsorgen muss. Ich befürchte das Schlimmste und hoffe, es sind keine Betrüger. Aber die anderen Bewertungen ängstigen mich, es geht um viel Geld.
3 de junho de 2026
Avaliação não solicitada
Dont bother find another supplier
Items were faulty as they didn’t turn on but after a week all I got was a request from photos of the packaging. Totally useless and unacceptable non customer service.
3 de junho de 2026
Avaliação não solicitada
Brought goods more than 1 month ago
Brought goods more than 1 month ago, repeated delays and then no information at all about shipping. Told they couldn’t help and to contact the shipping company who were not contactable. Appalling service and not to be trusted
3 de junho de 2026
Avaliação não solicitada
DNA - still not arrived..1mth after order
Delivery due 8/5/25. Twice said delivery today (29/5,1/6) and still not delivered.
Very poor delivery service.
We understand french customs delay is outside your control but would suggest you use a different delivery company in the uk. The package cleared customs 22/5 and still hasn’t arrived on 2/6.
17 de maio de 2026
Resposta da Made In Design
Hello,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
Still waiting for delivery
Still waiting for delivery
It’s been a nightmare
The courier your using is RUBBISH.
16 de maio de 2026
Resposta da Made In Design
Hello Richard,
Thank you for your message and we are sincerely sorry for the experience you had with your delivery.
We fully understand your frustration regarding the courier service, which unfortunately was outside of our control. After checking your order, we can confirm that it was delivered on 01/06.
We are truly sorry for the inconvenience caused and appreciate your patience throughout this situation. As a commercial gesture, a £50 gift card has been issued to you.
Thank you for your understanding.
Julie, Customer Service
Huge delivery delays
Promises of delivery not fulfilled. You think you are dealing with a company based in the UK - you ring a UK number etc. They are in France. Two weeks after assuring me the item I was ordering was in their warehouse, it is still in their warehouse......
26 de maio de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello Sally,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
Product 5 star 1 star communication
Product 5 star
Delivery and communication 1 star
9 de maio de 2026
Resposta da Made In Design
Hello Mark,
Thank you for your feedback. We are very happy to hear that you are satisfied with the product itself
We are however sincerely sorry that the delivery and communication did not meet your expectations. Your order was impacted by transport issues outside of our control, which unfortunately affected both the delivery timing and the information provided during the process.
We completely understand your frustration regarding this experience, even though your order has now been delivered.
Thank you again for your patience and understanding.
We hope to have the opportunity to provide you with a smoother experience in the future.
Julie, Customer Service
Oh dear
Oh dear! You’ve asked for my review on a delivery that hasn’t arrived yet, and indeed is long overdue, because you tell me it’s stuck in customs. No idea of when it’ll arrive. You should do so much better!
24 de maio de 2026
Resposta da Made In Design
Hello ,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
Order arrived damaged
My order arrived damaged and I raised an after-service request to get it replaced. However, I have not heard back after nearly two weeks. I have tried calling customer service a few times but am always told all the agents are busy.
8 de maio de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
Order still hasn’t arrived after 3…
Order still hasn’t arrived after 3 weeks. Got no tracking information until I rang customer service.
19 de maio de 2026
Resposta da Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
I ordered my balcony furniture nearly 4…
I ordered my balcony furniture nearly 4 weeks ago and it still had not arrive even though it said 4-8 business days. I get updates from them saying slightly delayed which still show estimated delivery in the past. Twice this week it says estimated delivery last Thursday. Unacceptable and it takes a number of days to get a response. I will never use again and have no idea when I will get the furniture so I can sit out on our balcony.
18 de maio de 2026
Resposta da Made In Design
Hello,
We are very sorry for the delay and understand your concern regarding your shipment.
As already explained by email, your parcel is currently impacted by an issue with the carrier as well as significant delays at French customs due to an unusually high volume of shipments. Unfortunately, this situation is outside of our direct control.
Please rest assured that we have been closely following your case and that everything possible is being done with the carrier to resolve the situation as quickly as possible.
Thank you for your patience and understanding.
We hope to provide you with a better experience very soon.
Julie, Customer Service
I still havnt received my items and…
I still havnt received my items and after chasing this up several times, including asking for a refund, I am still waiting for a response
18 de maio de 2026
Resposta da Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly. If you do not wish to keep your order, you can open an after-sales request to send the order back to our warehouse.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Great items but took 4 weeks to arrive
The order has now arrived but there was a 4 week wait for delivery.
However the garden furniture has arrived in perfect condition.
I have amended the review as the customer service has been good since I contacted Made in design.
18 de maio de 2026
Resposta da Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Trust pilot is asking me what I thought…
Trust pilot is asking me what I thought of my order BUT I have not received it !!
I have tried to contact Made in Design but can only do so via email. The telephone number provided does not get you through to anyone.
Made in Design have responded to my email query by cancelling the query by saying you have merged the queries ? Why not just answer the query ?
18 de maio de 2026
Resposta da Made In Design
Hello Gary,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Ordered 1 month ago and still don’t…
Ordered 1 month ago and still don’t have my items. No estimate of when they’ll arrive and barely any responses to my questions. Embarrassing service from what is meant to be an established brand. Avoid.
18 de maio de 2026
Resposta da Made In Design
Hello,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance initiated”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
The product has not been delivered
The product has not been delivered and is currently in France.
18 de maio de 2026
Resposta da Made In Design
Hello Martin,
We are truly sorry for the delay and the lack of communication you experienced. We completely understand your disappointment.
Unfortunately, the shipment has been impacted by extended customs processing times due to a very high volume of parcels currently being handled by customs authorities. This situation is outside of our direct control and has significantly slowed down the clearance process.
Following our latest checks, the status of your shipment is now “customs clearance finalised”, and you have been notified accordingly. Delivery should now take place very shortly.
We sincerely apologise for this experience and thank you for your patience.
Julie, Customer Service
Extremely disappointing service – no shipping, no communication
I placed an order for an item that was listed as available, but two weeks later, it still hasn’t been shipped. There have been no meaningful updates on my order status.
What’s even more frustrating is the complete lack of customer service. I’ve sent multiple messages asking for updates and have received no response at all. Being ignored as a customer is unacceptable.
At this point, I have no idea when (or if) my order will be dispatched.
This is very disappointing, and I would not recommend ordering from them based on the lack of transparency and support.
4 de maio de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello Lilia,
We are sincerely sorry for the unusual delay in preparing and dispatching your order, as well as for the frustration caused by the lack of responsiveness. Due to a particularly high volume of orders, our processing times have unfortunately been longer than normal in recent weeks. Our teams remain fully mobilised to reduce these delays as quickly as possible.
We would also like to clarify that two update emails were sent to keep you informed about the situation and the delay affecting your order.
Your parcel has now been dispatched today, and you will shortly receive an email with the tracking information to follow the delivery.
Please accept our sincere apologies for this experience and thank you for your patience.
Julie, Customer Service
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