The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Ver mais
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Veja o que dizem as avaliações
Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Ver mais
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I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the pri... Ver mais
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Delivery due 8/5/25. Twice said delivery today (29/5,1/6) and still not delivered. Very poor delivery service. We understand french customs delay is outside your control but would suggest you us... Ver mais
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Detalhes da empresa
Sobre Made In Design
Escrito pela empresa
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Escrito pela empresa
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Informações de contato
32 rue de Comboire, 38130, Echirolles, França
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Made In Design
Hello Raymond,
Thank you for your feedback and for your patience. We are delighted to hear that you are pleased with the quality of your Hay stools, even if the delivery experience was not what you expected.
We would like to clarify that Made in Design is a French-based company. Our products are stocked in and shipped from our warehouses in France, not Denmark (Hay being a Danish design brand).
Unfortunately, as you noted, your order was held at customs for two weeks. While this process is independent of our services, we sincerely regret that this situation delayed your photoshoot and impacted your experience. We are glad that everything has now been resolved and that the stools have finally reached you.
We hope to have the opportunity to provide you with a smoother experience in the future.
Best regards,
Julie, customer service
Do not buy from this place
I ordered 8 glasses, ended up receiving 2 glasses. Submitted an aftersales support request, they have been radio silent for a whole week. I tried calling their landline, no one picks up. Makes me wonder if it's because they have a poor operations team or if this seller is a scam.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello Lily,
We are sincerely sorry for the inconvenience and the delay in our response. This is certainly not the level of service we aim to provide.
We would like to investigate your case immediately to resolve this delivery error. However, as your username does not allow us to identify your file, could you please provide us with your order number?
With this information, our team will be able to take priority action to send you the missing items or issue a refund. Please be assured that we are doing our best to assist all our customers as quickly as possible.
Best regards,
Julie, customer service
Very happy with my purchase experience
This is my second order with Made in Design, the first time I had to return the product (as it did not fit my needs) and the return process was fast and easy, this time I kept the order, and I am very happy with both my new lamp and the overall experience.
16 de fevereiro de 2026
Resposta da Made In Design
Hello,
Thank you for your wonderful feedback! We're so glad your new lamp is a perfect fit and that your overall experience with Made in Design has been positive, from returns to new deliveries.
We can't wait to help you find your next design piece.
See you soon!
Julie, customer service
The after sales service is a disaster
The after sales service is a disaster. We ordered a lamp from Sarah Lavoine on the swiss website and when we opened the pack, we observed that one piece was broken. We made a after service request and after more than 10 days, still no answer on how to have the lampe replaced. How complicated can it be!
Every time I call, I get the same message, to be patient as they have delays in the answer! Really disappointing customer experience for a company that sells designer pieces!
Update: I have received your email and replied to you on Thursday. As mentioned in the email, due to the long delay of 11 weeks for replacement, we would rather opt for the reimbursement. Thanks in advance for replying to my email. Best regards
Anne Wyss
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello Anne,
We sincerely apologise for the delay and the frustration this has caused. We understand that when you purchase a designer piece like a Maison Sarah Lavoine lamp, you expect a service that matches the quality of the product.
Please be assured that our after-sales team has been actively working on your request. The delay was due to the necessary coordination with our supplier to ensure a proper replacement. We have contacted you today with a concrete solution to resolve this situation as quickly as possible.
We are continuously working to reduce our response times and we thank you for your patience. We hope that once your lamp is replaced, it will bring you full satisfaction.
Best regards,
Julie, customer service
Perfect!!!!
11 de fevereiro de 2026
Resposta da Made In Design
Hello Hugo,
Thank you so much for this "Perfect!!!!" feedback!
We are thrilled to hear that your experience with Made In Design was flawless. Making sure every step of your journey, from browsing to unboxing, is a success is what drives our team every day.
We look forward to seeing you again soon for your next design crush!
Best regards,
Julie, Customer Service
Poor customer service
I ordered a lamp from this company which has a glass shade. When I received the lamp the shade was broken so I contacted them and they agreed to send me a replacement shade. That was seven weeks ago. I'm yet to receive the replacement part and I've had no communication from them. I sent three emails about this matter to their customer support - they didn't have the courtesy to reply
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello Dominic,
Please accept our sincerest apologies for the inconvenience caused by the broken glass shade and the subsequent delay in our response. This timeframe is due to specific logistical constraints involved in sourcing and shipping individual replacement parts. We are pleased to confirm that your replacement shade has now been validated and will be dispatched to you very shortly. You will receive an update as soon as it is on its way.
Thank you for your patience while we resolve this for you.
Best regards,
Julie, customer service
Resposta da Made In Design
Hello Graeme,
Thank you for your feedback!
We're glad everything arrived safely and to your satisfaction. We appreciate your patience regarding the delivery time, we're always working on speeding things up to make the experience even better.
Enjoy your purchase!
Julie, customer service
Unfortunately I have not received the…
Unfortunately I have not received the Item. That was not your fault and your contact when I called the service hotline was very kind and capable.
The problem was the Serviceprovider Chronopost who (1) was not able to deliver although it would have been easy and without any problem and (2) put the Item in a locker and granted only 3 days access. After that short period he returned the Item at my expense.
This is completely unacceptable. I would highly recommend to consider changing the delivery partner.
8 de fevereiro de 2026
Resposta da Made In Design
Hello Michael,
Thank you for your feedback and for your kind words regarding our customer service team. We are truly sorry for the frustrating experience you had with Chronopost. While the delivery process is unfortunately outside of our direct control, we take your comments very seriously. We have officially reported this incident to the carrier to ensure this situation does not happen again. Our team has already taken charge of your file, and your refund will be processed as quickly as possible. We hope to have the opportunity to provide you with a much smoother experience in the future.
Best regards,
Julie, customer service
Feedback on Order Experience – Very Disappointing
Thank you for reaching out to request feedback regarding my recent order.
Unfortunately, I must say that my experience was **very disappointing** from start to finish.
First, the **significant delay in shipping**, despite the clearly stated dispatch timeframe at the time of purchase, caused a chain reaction of issues. As a direct result of this delay, I was forced to arrange alternative logistics and incur **additional shipping and handling costs** that could have been entirely avoided.
Second, my attempts to seek assistance from your customer service were extremely frustrating.
Responses were **slow, inconsistent, and ultimately unhelpful**. In some cases, my messages were answered very late, and in others, not answered at all. Instead of receiving support or practical solutions, I was left to resolve the situation on my own.
Overall, this experience fell well below the standard I would expect from a company operating in the design and premium retail space. The product itself may be of good quality, but the **service and communication seriously undermined the entire purchase experience**.
I hope this feedback is taken seriously and used to improve both delivery reliability and customer support going forward.
29 de janeiro de 2026
Resposta da Made In Design
Hello,
Thank you for your feedback. We are sincerely sorry that your experience did not meet your expectations; this is not the level of service we aim to provide.
We have looked into your file and found that the initial shipping delay was caused by a technical issue with the delivery address, specifically an incorrect postcode provided at the time of purchase.
When you contacted us to redirect the order to a different country or to cancel it, we genuinely wanted to help. However, for technical and logistical reasons, our carriers cannot redirect a parcel to a different country once it is in their network. As the order was ultimately delivered to the original address provided, we were unable to offer a re-delivery or a late cancellation.
Our customer service team advised that the best solution in this situation is to return the item to our warehouse for a refund if it no longer suits your needs.
We appreciate your comments regarding our communication delays. We are working hard to improve our response times, especially during busy periods, to ensure our customers feel better supported.
Best regards,
Julie, customer service
My item never arrived
My item never arrived. DPD failed to deliver my parcel to the designated drop-off point and instead returned it to Made in Design. I provided Made in Design with all the documentation I received from DPD and requested a refund.
After several exchanges, Made in Design refunded the cost of the item but refused to reimburse the postage. The failure to deliver was entirely outside of my control. DPD was appointed by Made in Design, so any issue should have been resolved between them directly. Instead, I was penalised for their courier’s error.
I emailed and called Made in Design regarding this matter and was told it would be investigated and that I would be contacted. I never received any follow-up. This poor level of customer service has unfortunately left me unwilling to order from them again.
16 de janeiro de 2026
Resposta da Made In Design
Hello Sian,
Please accept our sincerest apologies for this experience. This is certainly not the level of service we strive to provide.
We can confirm that there was indeed a failure on DPD’s part, which was entirely outside of your control. We understand your frustration at being penalised for a courier error, and we agree that this should have been handled better from the start.
Following your feedback, we have carried out a further investigation with the carrier. We have also corrected the situation regarding your refund: the postage costs have been reimbursed to your account today.
We are truly sorry for the lack of follow-up after your previous enquiries. We are taking your comments on board to improve our communication and ensure this doesn't happen again.
We hope that this resolution goes some way towards restoring your confidence in us.
Best regards,
Julie, customer service
Resposta da Made In Design
Hello David,
Thank you so much for your feedback.
We love hearing that! Our goal is to make shopping as effortless as possible. Thanks for choosing us and for the great review.
Looking forward to seeing you soon!
Julie, customer service
Poor international delivery
I’m giving this coffee table two stars, purely due to the delivery experience. The extra star is entirely thanks to Lucas in customer services, who was consistently helpful, responsive, and professional throughout.
I originally ordered the table in October. Despite tracking the shipment, it became stuck in customs in Paris, failed the customs check, and was automatically returned to the warehouse with a refund issued—despite me wanting to proceed with the order. With Lucas’s help, I reordered (including a £50 goodwill discount, which was appreciated), and the table was sent via a different delivery company.
While the second shipment eventually made it into the country, it again spent an excessive amount of time in customs. After clearance, I received no delivery updates for weeks and only made progress after repeatedly chasing via Lucas, who had to contact the courier on my behalf more than once. When they finally got in touch, the communication was poor and delivery was stated as “kerbside only,” despite ultimately bringing it to my door.
The product itself is lovely, but the end-to-end delivery process was unnecessarily frustrating and drawn out. Without Lucas’s excellent support, this would have been a one-star experience.
13 de janeiro de 2026
Resposta da Made In Design
Hello Bruno,
Thank you for taking the time to share your feedback. We are sincerely sorry that your experience was so drawn out; this is certainly not the seamless service we aim to provide.
We are, however, delighted to hear your kind words about Lucas. We will be sure to pass your comments on to him, as he truly prides himself on supporting our customers through difficult situations.
Regarding the delivery, we experienced significant transport and customs issues during both attempts. While these factors are often outside of our direct control, especially with the complexities of cross-border shipping, we fully understand how frustrating the lack of updates and the "kerbside" confusion must have been for you.
Please be assured that we have reported these specific issues to our logistics partners to ensure we improve our delivery reliability.
We are very glad that you are happy with the coffee table itself, and we truly appreciate your patience and your recognition of Lucas’s efforts.
Best regards,
Lucie, customer service
Service client inexistant voir pire
Ne surtout surtout pas avoir de pb, le service client ne vous sera d’aucune aide.
Après un formulaire de contact, 2 appels et 1 mail, le service client m’indique que c’est à moi de gérer un colis perdu, AUCUNE AIDE. finalement aucun service client.
Commande 101266118
Réponse à Made in design : votre réponse n’est pas honnête :
- je n’ai JAMAIS reçu de réponse par mail de votre part
- c’est moi qui ai fait une réclamation auprès du transporteur, vous n’avez absolument rien fait. Je l’ai ai appelé plusieurs fois et ils ont fini par retrouver le colis
Vos retours sont toujours ultra polissés par écrit mais ça ne transcris pas du tout la réalité. Et vos collègues qui rependent au numéro service client… un vrai poème. Ou une leçon d’absence d’engagement envers de client.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Made In Design
Bonjour,
Nous vous présentons nos plus sincères excuses pour ce désagrément et pour le sentiment d'abandon que vous avez pu ressentir. Nous tenons à vous assurer que notre service client ne vous laisse pas gérer cette situation seule.
Votre colis a fait l'objet d'un retour à l'expéditeur après ne pas avoir été récupéré au point relais. Comme nous vous l'avons indiqué par e-mail, nos équipes ont bien pris en charge votre réclamation et sont actuellement en contact étroit avec le transporteur pour régulariser votre dossier. Nous traitons ce sujet avec la plus grande attention et nous reviendrons vers vous dans les plus brefs délais pour vous apporter une solution finale.
Bien à vous,
Julie, service clients
Resposta da Made In Design
Hello Maria,
Thank you for your feedback! We are delighted to hear that you are very satisfied with your purchase and that our quick dispatch met your expectations.
We look forward to your next visit to our site!
Julie, Customer Service
Absolute dogshit service
Absolute dogwater.
Bought items well in advance of christmas (Dec 10th 2025) and it's now Jan 23rd 26'. No response to emails, no confirmation of shipping, literally nothing. More than happy to take your money, but no sign of the products, or any comms from their team.
10 de dezembro de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello Dan,
We are sincerely sorry for this experience and the frustration caused by this delay. Please also accept our apologies for the late response to your inquiries; due to the high volume of requests during the holiday season, our processing times were unfortunately longer than usual. Regarding your order, following a supplier issue, we sent an email on January 19th to inform you of a postponement until early February. However, we have some good news: your items arrived at our warehouse last week! Your order is currently being prepared and will be shipped as quickly as possible to reach you without further delay.
Thank you for your patience, and please accept our apologies for the lack of visibility,
Julie, customer service
Resposta da Made In Design
Hello,
Thank you so much! We are delighted that you are pleased with the quality of your new light. It is also a real pleasure to hear your kind words about our customer service team—we strive to be as friendly and efficient as possible!
We look forward to brightened-up moments with your next order.
Julie, Customer Service
Fabulous designs and great price
Fabulous designs and great price. Delivery took a little longer than I’d hoped and I’m still waiting for my cashback to be processed.
I would shop again with them as their products are top notch.
21 de dezembro de 2025
Resposta da Made In Design
Hello,
Thank you for your feedback! We are delighted that you love our designs and found the pricing to be great. We are also happy to hear that you'll be shopping with us again for our 'top notch' products!
Regarding the delivery time, we appreciate your patience. As for your cashback, please note that processing times can vary depending on the provider, but we invite you to contact our team if you need further assistance tracking it down.
We look forward to seeing you again soon on our site,
Julie, Customer Service
Really lovely.
Really lovely.
Took a while to get to me.
Worth the wait though! Beautiful throw.
Thank you ❤️
2 de janeiro de 2026
Resposta da Made In Design
Hello Karen,
Thank you so much for your patience! We are thrilled to hear that your beautiful throw was worth the wait. Knowing that you love the product makes us very happy.
Enjoy your cozy new addition and see you again soon!
Julie, Customer Service
MID - my fave!
You guys are wonderful and the customer service phenomenal. You are a preferred go to! The problem I am facing is the local carrier (DBSchenker), the past 3 experiences have been very challenging (unresponsiveness, lack of planning, late deliveries, VERY damaged packaging, hard to contact). Would love for you to reconsider them, they devalue your greatness and the quality of your products.
21 de janeiro de 2026
Resposta da Made In Design
Hello Elisa,
Thank you so much for your kind words! We are thrilled to be your 'fave' and to know that you appreciate our team's dedication.
However, we are very sorry to hear about your recurring issues with DB Schenker. We take your feedback regarding the lack of communication and the damaged packaging very seriously, as the delivery experience is just as important as the product itself. Please be assured that we will escalate this information to our logistics department to re-evaluate our partnership and ensure our service remains worthy of your trust.
We truly value your loyalty and your honest feedback,
Julie, Customer Service
Bad customer support
As an interior designer I really like Made In Design and their product selection, which makes this experience even more disappointing.
My parcel was returned to the sender due to a delivery issue, and I contacted support immediately. It has been over 10 days and I still haven’t received any response. I don’t know where my order is or what will happen next, and I am still hoping to receive it — especially since one item is now out of stock.
Great products, but very poor customer support. Please, help me! No answer, no items and no money...
5 de janeiro de 2026
Resposta da Made In Design
Hello Darja,
As a brand that values the professional design community, we are truly sorry to hear about the lack of support you’ve experienced. This is certainly not the level of service we aim to provide to our partners, and we understand how frustrating this delay must be, especially regarding an out-of-stock item.
Following your feedback, we have investigated your dossier immediately. Your parcel was indeed returned to us due to a delivery issue beyond our control, and as return transits typically take longer than initial deliveries, it has taken some time to reach us. Our warehouse has now received and processed your returned parcel as of 28th January.
We have prioritised your file and can confirm that your full refund will be processed early next week. We deeply regret that we were unable to secure the items for you this time and apologise for the lack of communication from our team over the past 10 days. We are working hard to improve our response times to ensure this does not happen again.
Kind regards,
Julie, customer service
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