The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Ver mais
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Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Ver mais
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I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the pri... Ver mais
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Delivery due 8/5/25. Twice said delivery today (29/5,1/6) and still not delivered. Very poor delivery service. We understand french customs delay is outside your control but would suggest you us... Ver mais
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Detalhes da empresa
Sobre Made In Design
Escrito pela empresa
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Escrito pela empresa
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Informações de contato
32 rue de Comboire, 38130, Echirolles, França
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Couldn't fault the service
Delivery was around a week but I was expecting that coming from France to the UK. Arrived in excellent condition. I got a good deal compared to other stores. Made in Design were the best price. I would order again. Thank you!
15 de abril de 2026
Resposta da Made In Design
Hello Dan,
Thank you so much for this fantastic review! We are delighted to hear that you are satisfied with your experience.
It’s great to know that the delivery timeframe met your expectations for an international shipment and, most importantly, that your items arrived in perfect condition. We take great pride in offering the best prices for high-end design, so we’re thrilled you found such a good deal with us.
We look forward to welcoming you back to Made in Design very soon!
Best regards,
Julie, customer service
Resposta da Made In Design
Hello Rebecca,
Thank you so much for this glowing feedback!
It is always a treat to hear from a fellow Seletti enthusiast. Their bold, unconventional designs truly bring a unique energy to any interior, and we are thrilled that both the purchasing process and the delivery met your expectations.
We hope you enjoy your new piece as much as we enjoyed sending it to you!
Best regards,
Julie, customer service
Resposta da Made In Design
Hello Lisa
Thank you for your feedback! We are delighted that you enjoyed the speed and efficiency of our service. Providing a great experience for our customers is our top priority.
We look forward to seeing you again soon for your next order!
Julie, customer service
These lovely solid ( recycled plastic )…
These lovely solid ( recycled plastic ) stools arrived in Good condition Thank you
25 de março de 2026
Resposta da Made In Design
Hello Mary,
Thank you so much for your feedback!
We are delighted to hear that your stools arrived in good condition. We are particularly proud of this recycled plastic range, and it is a pleasure to know that you appreciate both their design and their solidity.
We look forward to seeing you again for your next purchase!
Julie, customer service
Resposta da Made In Design
Hello,
We are truly sorry for this experience and the fact that your product was never delivered. This is certainly not the level of service we aim to provide.
We would like to inform you that your refund was fully processed on 25/03 using the original method of payment. Depending on your bank, it may take a few working days to appear on your statement.
We apologise again for the delay and the inconvenience caused during these two months.
Best regards,
Julie, customer service
Great selection of items
Great selection of items, order came much faster than expected and I was kept updated on progress
4 de março de 2026
Resposta da Made In Design
Hello Sarah,
Thank you so much for your feedback! We are thrilled to hear that you enjoyed our selection and that your order arrived even sooner than expected.
We look forward to welcoming you back to Made in Design for your next interior project!
Julie, customer service
It waMy sister loved the Marimekko gifts and the order arrived exactly on her birthday! Well timed! Thank you. s the 1st time I ordered from Made…
It was the 1st time I ordered from Made in Design by googling for Marimekko gifts for my sister's birthday in the UK. It was easy to orderand efficient. Every step of the way I was informed about the order. Though I was surprised that it started its journey in Grenoble in France. All good! Thank you!
13 de março de 2026
Resposta da Made In Design
Hello Rita,
Thank you so much for choosing Made in Design for such a special occasion! We are delighted to hear that your sister loved her Marimekko gifts and that they arrived perfectly on time for her birthday in the UK.
It was a pleasure to accompany you for this first order.
We hope to see you again soon for more beautiful discoveries!
Julie, customer service
Great design and delivery as stated.
13 de março de 2026
Resposta da Made In Design
Hello Glenys,
Thank you so much for your positive feedback!
We are delighted to hear that you are pleased with the design of your new item and that our delivery service met your expectations.
We look forward to accompanying you again in your future interior design projects!
Julie, customer service
Defaced Product + Poor Service
Bought a limited edition collab item with a unique numbered box they stickered all over for the delivery. Ten days to respond to my email and then offered a £10 gift card which is pointless as I wouldn't buy from them again.
13 de março de 2026
Resposta da Made In Design
Hello Luke,
We are sincerely sorry for the disappointment caused by the handling of your order. As a design enthusiast, we completely understand that for a limited edition collaboration, the numbered box is an integral part of the item's value and should have been protected.
We have shared your feedback directly with our warehouse and preparation teams to ensure this does not happen again. We also apologise for the initial delay in our response and for the fact that our first proposal did not meet your expectations.
Our customer service team is reaching out to you again today with a new solution to better address the situation. We truly hope to regain your trust.
Best regards,
Julie, customer service
Fabulous website offering everything…
Fabulous website offering everything you could wish for!My order was delivered from the EU quickly and with tracking updates.Would absolutely recommend Made in Design .
5 de março de 2026
Resposta da Made In Design
Hello Elizabeth,
Thank you for your trust and for such a positive recommendation! We're glad we could provide a smooth, fast, and transparent delivery for your order.
We look forward to helping you find your next design favorite very soon!
Julie, customer service
I love my new Alessi kettle it’s so stylish
Easy to navigate website and quick service.
4 de março de 2026
Resposta da Made In Design
Hello Nicky,
Thank you so much for your feedback! We are thrilled to hear that you love your new Alessi kettle. It is indeed a true design icon that adds so much style to a kitchen! We are also glad that you found our website easy to use and our service efficient.
We look forward to your next visit!
Julie, customer service
Happy with the design and finish
Happy with the design and finish, and pleased with the product - I feel I made a good decision.
2 de março de 2026
Resposta da Made In Design
Hello Martin,
Thank you for sharing your satisfaction! We are happy that the design and finish met your expectations. It sounds like you indeed made a great choice!
We look forward to serving you again in the future!
Julie,
Des voleurs
Cette boutique en ligne est une véritable honte.
Nous avons acheté une lampe Kartell Space pour Noël sur le site Made in Design. Dès la réception, celle-ci n’a jamais fonctionné.
Nous avons contacté le service client afin d’obtenir un échange ou un remboursement. Leur réponse : refus, au motif que nous n’avons plus le carton d’emballage.
Or, la lampe est toujours couverte par la garantie légale de conformité prévue par le Code de la consommation.
Conformément à l’article L217-3 du Code de la consommation, le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la délivrance du bien.
Selon l’article L217-8, en cas de défaut de conformité, le consommateur a droit à la réparation ou au remplacement du bien. Et lorsque cela est impossible ou refusé, l’acheteur peut obtenir le remboursement.
Le fait de ne plus disposer du carton d’emballage d’origine ne supprime en aucun cas ces droits légaux.
Face à ce refus de respecter leurs obligations légales, nous envisageons désormais une procédure devant le tribunal compétent.
Acheter un produit neuf qui ne fonctionne pas et se voir refuser toute solution est inadmissible.
Je déconseille fortement, ils vendent des lampes hors de prix, qui ne fonctionnent pas !
1 de março de 2026
Avaliação não solicitada
Resposta da Made In Design
Bonjour,
Nous sommes sincèrement navrés de lire votre expérience. Recevoir un produit défectueux, surtout pour Noël, est une situation très frustrante et nous comprenons parfaitement votre mécontentement.
Nous souhaitons vivement remédier à ce problème. Cependant, vous ne nous communiquez pas de numéro de commande et sans numéro de commande, il nous est techniquement impossible d'identifier votre dossier pour que notre service client puisse intervenir.
Pourriez-vous nous communiquer votre numéro de commande, s'il vous plaît ?
Soyez assuré que nous prenons très au sérieux la garantie légale de conformité. Dès réception de ces informations, nous reprendrons votre dossier en priorité pour trouver une issue favorable et corriger cette situation.
Bien à vous,
Julie, service clients
my kettle was faulty as the filter had…
my kettle was faulty as the filter had broken off, sent an email, within a couple of days was offered a full refund, I asked for the same kettle as I have the toaster, it was no problem, they sent me a new kettle, no fuss at all, brilliant customer service and very on the ball
12 de fevereiro de 2026
Resposta da Made In Design
Hello Kelly,
We are so happy we could help! Thank you for highlighting the 'no fuss' experience with our team. We know how important it is to have a reliable service when something goes wrong, and we’re glad you're now fully set up with your matching kettle and toaster.
Enjoy your new kettle!
Julie, customer service
It was a birthday present
It was a birthday present - arrived on time was easy to order and get delivered elsewhere
12 de fevereiro de 2026
Resposta da Made In Design
Hello Jane,
Birthday mission accomplished! We are thrilled that our service made your gifting experience easy and stress-free. Thank you for your feedback and your trust.
We hope to see you back on our site very soon!
Julie, customer service
Tom Dixon cushion order
Tom Dixon cushion order
Excellent service and good delivery time, would definitely use this company again
26 de fevereiro de 2026
Resposta da Made In Design
Hello,
Thank you so much for your feedback! We are delighted to hear that you are satisfied with your Tom Dixon cushion and that our delivery met your expectations. Knowing that you would choose us again is the best compliment we could receive.
We look forward to your next visit!
Julie, customer service
Amazing service and beautiful glasses
Amazing service and beautiful glasses. Highly recommend seller.
26 de fevereiro de 2026
Resposta da Made In Design
Hello Lisa,
Thank you for this wonderful feedback! We're thrilled that both the product and the service met your expectations. Your recommendation means a lot to us.
See you soon on Made in Design!
Julie, customer service
Delviery was never attempted and the…
Delviery was never attempted and the product never arrived and tracking says it's being sent back to depot! When you call they put you on hold and then hang up. Each time I call now it seems to automatically hang up one me! I'm now left without lights and no answers from the company
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello Justin,
We are sincerely sorry for the issues you've encountered with your delivery. This does not reflect the level of service we aim to provide, and we regret the frustration caused by the transport carrier's failed attempt.
Regarding your difficulty reaching us by phone, we are very surprised to hear this as our team is fully available and currently taking calls. We would never intentionally cut off a customer; this may be due to a technical glitch with the international line or a temporary peak in volume.
However, we cannot investigate what happened with your parcel or your tracking status because you have not provided an order Number.
Please update your review with your order reference or try to reach us again. Once we have your details, we will contact the carrier immediately to resolve this and get your lights to you as quickly as possible
Best regards,
Julie, customer service
Galère pour renvoyer mon article
Les prix sont intéressants mais assurez-vous de commander un article que vous ne retournerez pas car le service après vente est vraiment inefficace, ça fait plus de trois semaines que je tente de renvoyer un produit qui ne convient pas au niveau des couleurs et malgré plusieurs appels, je n'ai toujours pas reçu l'étiquette de retour. Les personnes au service client étaient aimables, mais rien ne bouge. Bref, il faut s'armer de patience, et je ne parle même pas de remboursement car on y est pas encore ...
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Made In Design
Bonjour Elise,
Nous vous présentons nos excuses pour ce délai inhabituel. Nous sommes ravis de lire que nos équipes ont été aimables lors de vos appels, mais nous regrettons que l'envoi de votre étiquette de retour n'ait pas encore été finalisé. Ce n'est effectivement pas le niveau de réactivité que nous visons.
Cependant, comme vous n'avez pas mentionné de numéro de commande dans votre avis, nous sommes dans l'impossibilité d'accéder à votre dossier pour générer cette étiquette immédiatement.
Pourriez-vous nous communiquer votre référence de commande en modifiant votre avis ? Dès réception, nous ferons le nécessaire pour que vous puissiez nous retourner le produit et déclencher votre remboursement dans les plus brefs délais.
Nous avons à cœur de corriger ce contretemps rapidement.
Bien à vous,
Julie, service clients
This company should not be allowed to…
Order number 200368956. This company should not be allowed to trade with UK. They are scammers. They follow no rules and they are extremely rude. All the information on their website is misleading. The information for delivery is not real no information you about their terms and conditions prior to ordering. When you discover the lie and call them they refuse to cancel the order, they force you to receive the goods and on your expense to return it back! But that's not it they use this company dsv.com to deliver it to you. This is based in UK. Once DSV.com contacts you, even if they know your address, they will refuse to deliver it in front of the house they say -kerbside delivery only. What that means is that you must accept to receive a pallet in the middle of the street, even if your package is just 30 kg. They do not reason with you and they dismiss you back to Made In Design. Stay away from this website. I can see that many others have had so many issues. I will report them to authorities. This is a scam.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Made In Design
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations, and we take your feedback regarding our delivery partner very seriously.
Please be assured that Made in Design is a legitimate company with over 20 years of experience; we are certainly not a scam. Regarding delivery, 'kerbside delivery' is a standard practice for palletized goods to ensure the safety of the drivers and the items, though we understand this can be frustrating for smaller parcels.
However, we cannot investigate your specific case or assist you with a return as you have not provided a Order Number.
Could you please update your review with your order reference or contact our customer service team directly? Without this information, we are unable to access your file and find a solution for you. We are committed to resolving this as soon as possible.
Best regards,
Julie, customer service
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