The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Ver mais
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Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Ver mais
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I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the pri... Ver mais
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Delivery due 8/5/25. Twice said delivery today (29/5,1/6) and still not delivered. Very poor delivery service. We understand french customs delay is outside your control but would suggest you us... Ver mais
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Detalhes da empresa
Sobre Made In Design
Escrito pela empresa
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Escrito pela empresa
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Informações de contato
32 rue de Comboire, 38130, Echirolles, França
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Still waiting for my order placed over…
Still waiting for my order placed over 2 weeks ago. Poor coms too.
11 de dezembro de 2025
Resposta da Made In Design
Hello Louise,
We are very sorry for the delay and the poor communication you experienced. The issue came from the carrier and was unfortunately out of our control. Your order was returned to our warehouse by the carrier.
A new order is being processed and will be prepared for shipment shortly. Once it has been shipped, you will receive a confirmation email with the tracking information.
We apologise again for the inconvenience and thank you for your patience.
Best regards,
Julie, customer service
Resposta da Made In Design
Hello Eileen,
Thank you for your feedback !
We’re delighted that you are happy with your stools and that the delivery was quick.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
Fantastic!
9 de dezembro de 2025
Resposta da Made In Design
Hello Luka,
Thank you for your feedback !
We’re thrilled to hear that you had a fantastic experience with us.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
No problems at all
No problems at all. Fast and efficient. The product is very heavy so many sites were charging £100 delivery. Made in Design had very reasonable delivery charges so I bought from them and crossed my fingers. And everything was fine. Would happily buy from them again.
15 de abril de 2025
Resposta da Made In Design
Hello Ian,
Thank you very much for your feedback !
We’re delighted to hear that your order arrived smoothly and that our delivery charges were reasonable, especially for a heavy item.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
The product is perfect ( 2 occasionalproduct fine delivery poor…
The product is perfect ( 2 occasional tables) but the delivery process was poor. I had an estimated date of delivery and then no delivery and no communication . 4 days after this I had to make contact with Made. The person on the phone was very helpful and reordered the product and I received them a couple of days later
29 de novembro de 2025
Resposta da Made In Design
Hello,
Thank you for your feedback.
We’re truly sorry for the delivery issues you experienced — delays and lack of communication from the carrier are not up to the standard of service we want to provide, even though transport operations are unfortunately outside of our direct control.
We’re glad to hear that our customer service team was able to assist you quickly and reorder the items so you could receive them without further delay.
Thank you again for your patience, and we hope you enjoy your tables.
Kind regards,
Julie, customer service
item is a lot nicer than describes
item is a lot nicer than describes, which makes a plesant change, no problems with the company and they kept me informed,
3 de dezembro de 2025
Resposta da Made In Design
Hello Roseanne,
Thank you very much for your feedback !
We’re delighted to hear that the item exceeded your expectations and that you had a smooth experience with our company, including receiving clear updates throughout the process.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
Fantastic customer service when things…
Fantastic customer service when things go wrong. For that reason I want to give 5 stars.
I received the item but it was damaged during the transit partly due to inadequate packaging.
However as soon as I asked for a replacement, I had a call from their representative straight away - and they were absolutely superb at sorting it all out. As I was about to take a long holiday, they made sure that my replacement got sent on the day of my return. And the replacement item this time was properly packaged so there were no damage.
17 de novembro de 2025
Resposta da Made In Design
Hello,
Thank you very much for your detailed feedback !
We are delighted to hear that our customer service was able to resolve the issue quickly and efficiently, and that your replacement item arrived safely and in perfect condition.
We truly appreciate your understanding regarding the initial packaging issue and are pleased that your overall experience remained positive.
We look forward to assisting you again with your future purchases.
Kind regards,
Julie, customer service
good product range
Lots of choices (you may wish to check out for discounts at times). Happy with the delivery too!
10 de novembro de 2025
Resposta da Made In Design
Hello,
Thank you so much for your kind words!
We’re thrilled that you appreciated our range of products and delivery service. And great advice, our discounts are always worth checking out!
We look forward to welcoming you back soon at Made In Design!
Julie, customer service
Great customer service!
Great customer service!
I received faulty items but with one week I got replacement:)
7 de novembro de 2025
Resposta da Made In Design
Hello Pawel,
Thank you! We’re glad our team could quickly resolve the issue and send your replacement, happy to hear you’re satisfied!
See you again soon,
Julie, customer service
Resposta da Made In Design
Hello Anna,
Thank you for your feedback!
We’re delighted that everything went smoothly and that you’d choose to shop with us again.
We look forward to welcoming you back soon at Made In Design!
Julie, customer service
Beautiful product received on time
Beautiful product received on time. Made my day!
6 de novembro de 2025
Resposta da Made In Design
Hello,
Thank you for your lovely message!
We’re thrilled that your product arrived right on time and brightened your day, that’s exactly what we aim for!
See you soon,
Julie, customer service
A let down
Zero communication from the merchant. Protracted delivery time and object arrived looking more green than blue, in spite of description on site.
1 de novembro de 2025
Resposta da Made In Design
Hello Lynn,
We’re sorry to hear that your experience did not meet your expectations. At the time of your order, the item was not immediately available, and the estimated delivery time of 4–5 weeks was indicated on the product page. Your order was placed on September 15 and delivered on October 21, which falls within the announced timeframe.
Regarding the colour, the item is described as iridescent blue, this means that its appearance can shift between blue and green tones depending on the lighting and the angle from which it is viewed.
We sincerely apologise if this caused any confusion and remain at your disposal should you have any further questions.
Kind regards,
Julie, customer service
I am really happy Made In Design and…
I am really happy Made In Design and with my purchase. Ordering, payment and delivery were hassle free.
Also I could spend all day on their web site, so many great products.
29 de outubro de 2025
Resposta da Made In Design
Hello Mary,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your ordering, payment, and delivery experience was smooth.
It’s great to know you enjoy browsing our website, we love offering a wide selection of products to inspire our customers.
Hope to see you soon,
Julie, customer service
Well packed and prompt
23 de outubro de 2025
Resposta da Made In Design
Hello Andrew,
Many thanks for your review!
We’re really pleased to know your order was delivered quickly and carefully packaged.
See you soon,
Julie, customer service
We are delighted with
We are delighted with
Our purchase
Which arrived in reasonable time and when promised
23 de outubro de 2025
Resposta da Made In Design
Hello Lindsay,
Thank you so much for your lovely review!
We’re delighted to hear that your order arrived on time and that you’re so pleased with your purchase.
See you soon,
Julie, customer service
The vase is lovely but took a long time…
The vase is lovely but took a long time to arrive
23 de outubro de 2025
Resposta da Made In Design
Hello Sheila,
Thank you for your feedback!
We’re happy to hear you love your vase, and we’re truly sorry for the delay in delivery.
We’re working closely with our carrier partners to ensure faster deliveries in the future.
See you soon,
Julie, customer service
Excellent price paid for lamps
Excellent price paid for lamps. Delivered as promised along with EU adapter that worked perfectly. Highly recommend!
23 de outubro de 2025
Resposta da Made In Design
Hello Paul,
Thank you so much for your wonderful feedback!
We’re delighted that you’re happy with your lamps, the delivery, and the included adapter.
Your recommendation means a lot to us, thank you for choosing Made in Design!
See you soon,
Julie, customer service
Resposta da Made In Design
Hello David,
Thank you very much for your kind feedback!
We’re delighted that you were pleased with our prices, shipping costs, and quick delivery.
See you again soon,
Julie, customer service
Frances 1st victory over UK since the 100 years war ?
Let me start by confirming I have no allegiance,received no reward of benefit & am not an employee of “Made in Design”
Searching for an iconic & expensive designer item by Eames had me trawling the internet for some time trying to find a reputable supplier who had the item in stock. Mid search I found that the famous & historic UK manufacturer & supplier “Heals” of London had the item in stock and were advertising the fact that they offered a price match promise, happy days,debit card in hand I contacted “Heals” to activate their price match & order the item. Disappointingly for me that “Heals” replied stating they don’t offer any price match against non UK companies or companies without a UK contact centre,a UK base,a UK distribution/logistic centre which my cynical mind thought this criteria massively narrowed the chance of finding a company to price match & therefore alleviating their furtive improbable offer to honour their price match promise.
Anyway back to my cheapest price find at “Made in Design” to make my order, a company who “ Heals” wouldn’t price match who granted are a French born company with a French head office BUT they do actually have a UK base,UK contact centre,UK distribution/logistic centre etc !! So money saved I found the “made in designs” website was easily accessed,items in stock,secure payment options, cheapest price I found in Europe in fact ROW ,happy days. Item received in just over a week from ordering leaving me extremely happy and a bit better off financially 🙂
The only tiny fly in the ointment was that the suppliers chosen courier/ delivery firms tracking system was a bit vague,slow to update & not really shown in real time which messed with my anxiety a bit but unnecessarily as the item did arrive very well packaged in good time looking like it had been handled with care.
My lesson learned is shop around,check out any advertised sales pitch,taglines or grab lines & don’t just assume or trust historic supposedly upright UK suppliers/outlets are equitable & sincere… vive la France 🙂
30 de setembro de 2025
Resposta da Made In Design
Hello Robert,
Thank you so much for your wonderful and witty review, we truly enjoyed reading it!
We’re delighted to hear that your experience with Made in Design was a positive one, from the order process to the delivery of your Eames piece. Your feedback regarding the courier tracking system is also much appreciated and will be shared with our partners to help improve the service.
Your satisfaction and trust mean a lot to us, and we’re thrilled to know you’re happy with both your purchase and the savings made.
And indeed… vive la France! 😉
Kind regards,
Julie, customer service
Poor customer service, delayed sofa by 4 weeks
EDIT: My order number is correct and it was placed through MadeInDesign.com by my partner.
The price is great but the customer service is zero stars. We ordered our sofa on the 16th August and it was quoted as 4-6 weeks delivery time. When this time passed, there was not a follow up email. We have had to chase the delivery of the sofa - we also have paid 190 euros premium delivery service and they refused to give a refund instead they offered us a discount code for a future order, which with this bad experience, we will not be ordering again.
Delivery is now scheduled for 21st October and we cannot get a confirmation from their customer service if delivery also includes packaging removal (their initial email stated it would) but given the lack of trust I now have with this company, I want it confirmed before delivery.
My conclusion therefore is that this company cannot delivery good service on bulky items like sofas. Next time, go directly to the brand. The customer service is also delayed and not proactive, so you spend your time following up with them regarding delivery. Avoid if you want a stress free process. I can only hope the premium delivery service is better than the customer service.
14 de outubro de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello Amina,
We are truly sorry to read about your disappointment, this is not the level of service we aim to provide.
After checking the order number you provided, we were unfortunately unable to find any corresponding order in our system. Without a valid order reference, we are unable to access your file or assist you efficiently.
Please give us the correct order number so that we can review your case and find a quick and satisfactory solution.
Kind regards,
Julie, customer service
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