The concept of facilitating the purchase of quality and designer pieces is great. REVIEWED ON 06/07/2026 After Customer Support contacted me so to find a solution to the problem. We realised that com... Ver mais
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Amazing product and excellent service. We purchased garden furniture, and although delivery was slightly delayed while it went through UK customs, the item arrived in pristine condition. The tran... Ver mais
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I was very pleased with my item. I didn't know it was being shipped from France but it arrived a few weeks after ordering. It was held up in uk customs for over a week but was pleased with the pri... Ver mais
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Delivery due 8/5/25. Twice said delivery today (29/5,1/6) and still not delivered. Very poor delivery service. We understand french customs delay is outside your control but would suggest you us... Ver mais
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Detalhes da empresa
Sobre Made In Design
Escrito pela empresa
Design Furniture, Lighting, Interior Decor and Garden Furniture - Made in Design
The adventure started 20 years ago when Catherine Colin decided to shake things up, make design less elitist and democratise it by investing in web sales. Made In Design has been a major player in the development of design for making it accessible to as many people as possible.
Today it’s the international reference for online design. 45 000 items, from 330 brands involving 1600 creators throughout the world, allow everyone to find the ideal design furniture,lamp, or unique gift at all prices.Thanks to its authenticity and passion, Made in Design managed to win the confidence of major brands and designers. Kartell, Artemide, Muuto, Hay, Foscarini, &Tradition, Fermob, Eva Solo, Fritz Hansen, Alessi, Flos, emu, Ibride, Memphis Milano, Marimekko, Ferm Living, Slide, Hartô, String Furniture, FatBoy, Tolix, Fontana Arte, Petite Friture, Tom Dixon, Louis Poulsen, Magis, Moooi, Zeus, Seletti, Serax or Normann Copenhagen... they’re all in our catalogue!
Made in Design
Escrito pela empresa
- Our commitments
- Money back guarantee | Upstairs delivery by appointment | International delivery | Premium delivery (2 man delivery service) for bulky products
- Are you a professional?
- From single advice about the choice of the most suitable product to space design, our team of specialists guides you whatever your projects are. Trade Department gives you advice, bespoke solutions and efficiency trade@madeindesign.co.uk
- No. 1 in Design
- Designer furniture made by the biggest brands: Kartell, Hay, Fermob, Petite Friture, Fatboy, Muuto. Seletti. We will allow you to tastefully express your style through furniture, lights, tableware, decoration, sofas, chairs, tables and more. All created by the talented designers (Stark, Tom Dixon, R&E Bouroullec, Marcel Wanders).
Informações de contato
32 rue de Comboire, 38130, Echirolles, França
- +44 (0)207 692 4001 (UK local rate)
- contact@madeindesign.co.uk
- www.madeindesign.co.uk
3,1
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Appalling and degrading
The package went missing and it has been impossible to communicate with Made In Design about the refund/replacement because their communication processes are unfit for purpose and I believe discriminatory against me as a neurodivergent person.
23 de setembro de 2025
Resposta da Made In Design
Hello Amy,
We’re truly sorry that your experience did not meet your expectations. We would like to clarify, however, that our customer service team has always communicated with you respectfully and in accordance with our values of fairness and inclusion.
The allegations of discriminatory behavior are very serious and do not reflect the reality of our exchanges. Several solutions were proposed to resolve the delivery issue, but unfortunately they were not accepted.
Please be assured that we remain committed to treating every customer with respect and to finding the best possible outcomes in each situation.
Kind regards,
Julie, customer service
Poor customer service and wasteful…
Poor customer service and wasteful practices – avoid Made in Design
I ordered some stools from Made in Design (order no: 200363652) and immediately noticed an issue with the size. I flagged it with them straight away, before the items had even left their warehouse. Despite this, they insisted the delivery had to go ahead and could only be returned after arrival—something they admitted was due to their system that processes orders too quickly to intercept.
It’s hard to understand why a company of this scale would rather ship items unnecessarily—creating extra emissions and cost—than simply cancel an order before dispatch. It feels inefficient, unsustainable, and ultimately unfair to the customer.
Now that the delivery has arrived, I’ve contacted them to return the items, and they’re asking me to cover the return shipping cost. This seems completely unreasonable given that I tried to prevent the shipment from happening in the first place.
Overall, the experience has been frustrating and disappointing. Made in Design has shown little regard for customer experience or environmental responsibility. I’ve since ordered the correct stools from another retailer with zero issues and lower shipping costs.
I won’t be using Made in Design again, and I’d recommend others think twice before ordering
4 de outubro de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello,
Thank you for sharing your feedback.
We are truly sorry to hear about your frustrating experience and we fully understand how disappointing this must be.
We acknowledge your point about cancelling an order before dispatch if an issue is flagged early.
Unfortunately, in your case, it seems that our system had already begun the order processing before we were able to intervene. The size discrepancy was raised before dispatch, but by then the items were already in the preparation stage, which made cancellation at that moment impossible.
We accept responsibility for this lack of flexibility, it could be better. We also understand that asking you to cover return shipping in this situation feels completely unfair, given your attempts to stop the shipment in the first place.
We want to resolve this and avoid leaving you with a poor impression. To help us do that, could you please send us your order number so that we can review what happened and see what can be done in your case.
Once again, we’re very sorry this has happened. We appreciate your patience and we’re committed to doing better.
Kind regards,
Julie, customer service
The chair was delivered on September…
The chair was delivered on September 18, but it arrived damaged. I contacted customer service, and they said they would investigate. However, after 11 days, there has still been no reply. Their phone line is also unreachable. I strongly advise against buying anything from here.
29 de setembro de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello Stephen,
We are very sorry for the inconvenience you experienced. This is not the level of service we aim to provide. We were surprised to hear you had difficulty contacting our customer service by phone, as the line is open and operational; it’s possible you called during a busy period.
Our after-sales team has taken your case in hand, and we have received the additional information you provided. They have now contacted you to arrange a collection of the damaged item. We are doing our utmost to resolve this matter as quickly as possible.
Thank you for your patience and understanding.
Julie, customer service
Resposta da Made In Design
Hello Anne,
Thank you for your feedback!
We’re glad to hear that your order process was easy and that your items arrived promptly.
We look forward to serving you again soon,
Julie, customer service
Good quality product and professional…
Good quality product and professional swift service and delivery.
23 de setembro de 2025
Resposta da Made In Design
Hello Andrew,
Thank you for your feedback!
We’re thrilled to hear that you’re happy with the product quality and that our service and delivery met your expectations. Your satisfaction means a lot to us.
Looking forward to serving you again soon,
Julie, customer service
Excellent communication
Excellent communication. Love the new stools, very stylish
22 de agosto de 2025
Resposta da Made In Design
Hello Catherine,
Thank you for your kind words!
We’re delighted that you enjoyed the communication and that your new stylish stools bring you satisfaction.
Best regards,
Julie, customer service
The delivery process was a nightmare
The delivery process was a nightmare. I have experienced a more than 10 days delay with very little communication from your supplier Schenker. The goods came from France to London and went to Bradford by mistake (final delivery (my place) was booked for London). Received no communication. After a few days I was told that the cargo was in fact held by customs (which I doubt as it went from London to Bradford. And was never given an estimated new time of arrival. When I got to know it would come today (5th September I called to ask time for delivery and was given no apology, just that I cannot expect a time, I need to be home between 8am and 5pm and wait for a call on the day. It is now 16:15 and I have not been delivered not have I received any call, and you are asking me for a satisfaction survey as if I had been delivered, which I still haven’t.
5 de setembro de 2025
Resposta da Made In Design
Hello Audrey,
We’re very sorry that your delivery experience has been unsatisfactory. The delay was unfortunately due to customs clearance, which has become more time-consuming since Brexit. Our delivery partner, Schenker, does not operate under our direct supervision and must comply with these regulations.
According to tracking information, your parcel was delivered on 5 September 2025. Nonetheless, it’s clear that the lack of updates and absence of a delivery time estimate have added to your frustration, and we apologise for that.
We’ll certainly review how we manage communications in such situations to improve your experience in the future.
Thank you for your patience.
Kind regards,
Julie, customer service
Its been a great experience
Its been a great experience. My lamp was shipped to Denmark and it took less than a week.
Very good information regarding the parcel.
Ill shop here again
29 de agosto de 2025
Resposta da Made In Design
Hello Kent,
Thank you so much for your kind words!
We’re glad your lamp reached you in Denmark so quickly and that you were happy with the delivery updates. We’ll be delighted to welcome you again soon on Made In Design.
Best regards,
Julie, customer service
Placed an order on the 9/8 and still…
Placed an order on the 9/8 and still hadn’t received it by the 19/8. Followed up with customer services and got a response on the 20/8 apologising for the delay and it was a shipping issue which they would rectify that day. It is now the 29/8 and still no delivery or update other than a request for a review. Have followed up with my payment provider for a refund.
The only positive I can state is the price was slightly cheaper than other shops, but doesn’t help if you don’t get your product.
29 de agosto de 2025
Resposta da Made In Design
Hello Matthew,
Thank you for sharing your concerns.
I’m truly sorry for the delivery issues and the lack of updates, you deserved better communication, and waiting without information is understandably frustrating.
Although this delay was caused by the shipping provider, that does not excuse the poor experience. To avoid any further inconvenience, we've arranged a refund via PayPal today, and our customer service team has also been in touch to offer a gesture of goodwill to address what happened.
Your satisfaction is our priority, and we hope to regain your trust.
Best regards,
Julie, customer service
Great design - Excellent service
Great design. High quality. Delivered on time and well packaged. Al in all - excellent service
29 de agosto de 2025
Resposta da Made In Design
Hello Sue,
Thank you very much for your feedback!
We’re delighted that you’re satisfied with the design, quality, and delivery of your order.
We look forward to seeing you again soon on Made In Design!
Julie, customer service
Solid but website could be better
Company has shipped garden furniture and it arrived in good condition, although it took a long time. One key thing to know is that this is not a UK company and is French. However, I wished to return furniture and this part of the process was a bit fiddly (website dead ends, slow customer service) but was ultimately successful and they offer a uk address to send back to (at customer expense) and I am soon to get a full refund. The price is competitive but be aware of the additional complexity.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Made In Design
Hello,
Thank you for your review. We would first like to confirm that Made in Design is indeed a French company, as clearly indicated in our Terms and Conditions of Sale.
We are sorry to hear about the difficulties you encountered with your return request. In order to assist you properly, we asked you to provide your order number. This is essential for us to identify your purchase and handle your return request. Without this information, we are unfortunately unable to locate your order in our system.
Please be assured that once we receive your order details, we will support you in completing the return process as smoothly as possible.
Our customer service remains at your disposal and we hope to resolve this matter to your satisfaction very soon.
Kind regards,
Julie, Made In Design customer service
Falsche Lieferung, unschöne Erfahrung
Ich habe zwei Kissen bestellt – und erhielt einen niemals bestellten Toaster. Nach mehrmaligen Rückfragen erhielt ich ein Retourenlabel, mein Geld jedoch nicht zurück! Das ist wirklich die unschönste und auch unseriöseste Erfahrung, die ich je mit einem Web-Händler gemacht habe. Kann nur dringend davon abraten!
18 de agosto de 2025
Avaliação não solicitada
Resposta da Made In Design
Sehr geehrte Frau Braun,
wir entschuldigen uns aufrichtig für diesen Lieferfehler und die unzureichende Bearbeitung Ihrer Reklamation.
Um Ihre Wartezeit zu verkürzen, haben wir Ihnen bereits vor Erhalt der Rücksendung eine Rückerstattung gewährt. Darüber hinaus erhalten Sie als Entschädigung für die entstandenen Unannehmlichkeiten einen Gutschein im Wert von 50 €, der drei Monate lang gültig ist.
Wir haben auch interne Maßnahmen ergriffen, um solche Situationen in Zukunft besser zu handhaben.
Mit freundlichen Grüßen,
Julie, Kundenservice Made In Design
Resposta da Made In Design
Hello,
Thank you for your kind words!
We’re glad the process was smooth and secure. Looking forward to your next visit.
Best regards,
Julie, Customer Service
Great customer service and shipping
Great customer service and shipping. Products are great.
4 de agosto de 2025
Resposta da Made In Design
Hello Manuela,
Thank you for your feedback!
We’re pleased that our service, shipping, and products met your expectations.
We hope to see you back soon,
Julie, customer service
Clock.
Love the product (clock). Quirky and fun design.
Delivered as promised and well packaged.
16 de agosto de 2025
Resposta da Made In Design
Hello Graham,
Thank you for your feedback!
We’re delighted that you love your clock and enjoy its quirky, fun design. We’re also glad it arrived as promised and well packaged.
We look forward to seeing you soon,
Julie, customer service
They sent the wrong umbrella initially…
They sent the wrong umbrella initially but sorted it out relatively quickly but only after I followed up. Finally got the correct one. Boxes were badly damaged when delivered and items not in perfect condition but gave me a small refund and credit voucher for the inconvenience which was a nice gesture.
30 de julho de 2025
Resposta da Made In Design
Hello Kate,
Thank you for your feedback.
We’re glad we could resolve the issue with your umbrella and provide a refund and credit voucher for the inconvenience. We apologise again for the initial mistake and the condition of the packaging.
Your comments help us continue improving our service, and we appreciate your patience throughout the process.
Best regards,
Julie, customer service
A good product
A good product, available sooner than elsewhere, delivered sooner than expected.
13 de agosto de 2025
Resposta da Made In Design
Hello,
Thank you for your feedback!
We’re pleased that the product met your expectations and arrived faster than anticipated.
See you soon,
Julie, customer service
Perfect order process
Perfect order process
Great customer service
Love my products
Excellent delivery service and communication throughout
Highly recommend using made in design
11 de agosto de 2025
Resposta da Made In Design
Hello Kirsten,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you loved your products and had a smooth experience with our ordering, delivery, and customer service. Your recommendation means a lot to us!
We look forward to seeing you soon,
Julie, customer service
Cabinets arrived as advertised and in time…
Cabinets arrived as advertised and in time stated
9 de agosto de 2025
Resposta da Made In Design
Hello Eileen,
Thank you for your feedback!
We’re pleased that your cabinets met your expectations and were delivered on schedule.
See you soon,
Julie, customer service
Resposta da Made In Design
Hello Paul,
Thank you for your feedback! We’re happy to hear that the value and fast delivery met your expectations.
We look forward to seeing you soon,
Julie, customer service
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