Maison Minimalist Avaliações 

154
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I am so disappointed with the items which are not exactly dirt cheap. I was completely drawn in by the beautiful representation on social media, and now I feel silly. The material is so stiff that the... Ver mais

Avaliado com 5 de um total de 5 estrelas

The makeup bags arrived in individual zipper bags, tissue wrapped with logo. Nice touch. Each makeup Large, Medium and Small are well made excellent craftsmanship. They come in multiple colors and st... Ver mais

Avaliado com 5 de um total de 5 estrelas

The description of the bag says it is expandable. I do not see any physical option to make the bag/contents bigger. The order arrived in a timely manner. The quality of the product is lacking. There... Ver mais

Avaliado com 1 de um total de 5 estrelas

Update: I complained and they sent me a replacement, which seems slightly better quality than the first one. Zips are still a challenge, though. Original review: If I could give no stars, I would.... Ver mais

A empresa respondeu


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

154 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 65% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(154)

59 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Cute and functional makeup bag!

I purchased the Saly makeup bag and it is my new favorite purchase! The hot pink color is stunning and it has so much room - easily fits all of my makeup plus some! Exactly what I was looking for! The perfect everyday + travel make up bag! An easy 10/10 for me!

19 de janeiro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Average customer service, did eventually help me after spamming on email and social media

Updating my review from a 1 star to a 3 star to reflect that Maison Minimalist did end up issuing me a refund but that was only after leaving a bad review here and commenting on their social media posts. The time I had to spend doing this I will never get back when they really should have just don’t the right thing in the first place. Their attitude was still “not our problem”’when I was asking for help and I would have expected better service from a small business. I actually purchased from them on purpose instead of Amazon as I wanted a high quality product and to support a small business but unfortunately will not be taking this approach again. I do thank you for eventually issuing the refund but you really could have had better customer service. I also suggest you use a different courier provider in the UK as Evri are well known to be problematic.

_________________________
I have had a terrible experience with this company I do not recommend buying off them. Firstly, I pre ordered a product which shipped on time but the shipping was very slow and took 10 days. Then the item was delivered and they left the item outside my house where it was stolen and Maison Minimalist have not been helpful at all re sending me the product which I need for up coming travel. They are refusing to help me, and I expect me to organise the dispute with the shipping company myself. I would expect them to handle this on my behalf and send me the product again. Their excuse for not helping was that they “ship worldwide so have no control”???? This does not make any sense. What a joke. Do not order from them

6 de janeiro de 2024
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hi Michaela,

We’re really sorry for the delay in addressing your review here — and even more so for the frustration this entire experience has caused.

We truly appreciate you updating your review and acknowledging the refund, but we completely understand that it shouldn’t have taken this much effort on your end to get support. That’s not the experience we want for our customers, and we’re sorry we fell short.

As a small business, we genuinely value each order and every bit of trust our customers place in us. Your feedback is important, and we’re actively looking into how we can improve our service — especially in situations like these where a delivery goes wrong. We also appreciate the heads-up about your courier experience in the UK, and we’ll take that into account as we review our shipping partners.

If there’s anything else you’d like to share or discuss, we’re always here at info@maison-minimalist.com. Thanks again for giving us the opportunity to make things right.

Best,
Maison Minimalist Team

Avaliado com 5 de um total de 5 estrelas

LOVE!

After seeing an ad on Instagram, I got the Bella Makeup Bag and I'm in love!! The bag feels very premium, and it fits a lot which makes it perfect for travelling. The only small issue was a few days delay in shipping due to the holiday rush, but the customer service team was exceptional. They were very helpful and efficient in tracking my order, providing timely updates and peace of mind

3 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Product Replacement

Our package got stolen off of our porch, and Maison Minimalist kindly offered to provide a replacement product. Great customer service.

30 de dezembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Cosmetic organizer horrendous quality

Edit: the company offered me a refund for my purchase. I am amending my review from 1 star to 2 star for their customer service.
Cosmetic organizer quality is horrendous. Literal dollar store/shein quality for 80$ (CAD). Could have gotten the exact same horrible quality for a fifth of the price at least. Do not recommend. It also came with random white/discoloration spots when it was supposed to he a homogenous color.

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hi Maria,

We sincerely apologize for the delay in addressing your concern here.

We’re really sorry to hear that the quality of the organizer didn’t meet your expectations — that’s definitely not the experience we want for anyone. We appreciate you updating your review and giving us the chance to make it right with a refund.

Your feedback is incredibly helpful, and we’re taking it seriously as we continue working on improving both our products and overall experience.

Thank you again for your honesty. If there’s anything else we can do, please feel free to reach out to us at info@maison-minimalist.com.

Best regards,
Maison Minimalist Team

Avaliado com 5 de um total de 5 estrelas

I love the Bella Make up bag

I love the Bella Make up bag, the materials are high quality and it’s perfect to store and organise all my makeup at home but also for every vacation 🥰✨ you should definitely give it a try !

4 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent! I really like the design! It is very comfortable and high quality! Every woman should have one such cosmetic bag! ❤️

14 de setembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Produkt nie ausgeliefert/ Das Unternehmen reagiert nicht auf…

Das Unternehmen reagiert nicht auf Emails, und auch nicht auf Kommentare bei Instagram. Wenn ich mein Produkt nicht in den nächsten 3 Tagen erhalte, werde ich wegen Betrugs vorgehen. Bloß nicht dort einkaufen- ich wünschte ich hätte die Bewertungen vorher gelesen.

17 de julho de 2023
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hello Usha,

I sincerely apologize for the delay in addressing your concern. This is certainly not the experience we want for our customers.

I couldn’t find an order under your name, but I’d love the opportunity to make things right. Please reach out to us at info@maison-minimalist.com with your order details, and we’ll do our best to assist you.

We truly appreciate your feedback and take concerns like this seriously. Looking forward to hearing from you!

Best,
Maison Minimalist

Avaliado com 1 de um total de 5 estrelas

Awful Product Quality - Fake Marketing

Awful, cheap looking, poor quality product. Exactly per the previous two reviews. Totally different to Instagram images and video, and impossible to get in touch to request a refund. Reviews on Instagram and on their website all fake.

Waste of money and time. Definitely do NOT recommend, and honestly Instagram shouldn't allow them to sell.

19 de abril de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

SALY makeup bag

I bought the SALY makeup bag. The quality of the zip isn’t great. And it needs two zippers that meet in the middle in order to close it more effectively, given how it opens out. It’s also not as capacious as the Instagram video suggests - the video doesn’t show it close around the mound of things in there, you just see it closing, not its contents.

23 de fevereiro de 2023
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hello Laura,

I want to extend my sincere apologies for the delay in responding to your concern. Your experience is incredibly important to us, and we strive to ensure that every customer feels valued and supported.

Unfortunately, I couldn’t locate an order under your name. However, I’m eager to help resolve this matter. If you could please provide your order details by reaching out to us at info@maison-minimalist.com, we will do our utmost to assist you promptly.

We genuinely appreciate your feedback and take your concerns seriously. Thank you for your patience, and I look forward to hearing back from you soon.

Warm regards,
The Maison Minimalist Team

Avaliado com 1 de um total de 5 estrelas

Shocking customer service. 0 Stars!!!!

If I could give 0 stars I would.
Complete scam of a company.
I wish I could upload photos here so you could see.
Honestly it’s so bad it’s funny.
They don’t reply to messages or emails.
They take AGES for delivery.
And the product is so poor.
Seam exposed, material damaged and creased. It couldn’t be further from the photos and videos they post.
I wish I would’ve checked reviews first on here.
If you look at the instagram photo no comments are allowed or truthful. I commented and they delete it.
I have reported to instagram as it is a scam they are deceiving customers.
Scamming people out of hard earned money- lowest of the low.

Further update:
Shocking customer service.
I have tried to raise the issue with them regarding the shocking quality - I did this politely via instagram messenger. They ignored and then blocked.
What has also become apparent is that they have blocks on their photos for any comments which have words like refund and scam.
A relative then left comments and they were also blocked.
I have checked their Facebook and tik Tok and it’s all the same, I feel stupid for being scammed as it now appears so obvious they are a sham of a company. But I will not cease until I receive a response and ensure I stop as many others being scammed as possible.
I have honestly never dealt with such a scam of a company.
AVOID AT ALL COSTS.

17 de março de 2023
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hi Aletch,

I sincerely apologize that it’s only now that we’re able to get back to you.

I couldn’t find any order under your name, but I’d love the opportunity to make things right. Please reach out to us at info@maison-minimalist.com with your order details, and we’ll do our best to assist you.

We truly appreciate your feedback and take concerns like this seriously. Looking forward to hearing from you!

Best,
Maison Minimalist

Avaliado com 1 de um total de 5 estrelas

Horribly poor quality

Horribly poor quality - nothing like the glam website or instagram ads. What turned up is so cheap it’s not even funny. Then when I tried to return it they asked me to pay for my own return shipping and charge a 5% restocking fee! TOTAL RIP OFF

26 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They never delivered my item to me-…

They never delivered my item to me- USPS confirmed in writing that it was not delivered to the right address. They refused to refund it. So they stole my money and gave me nothing in return. I’ll be filing a claim with my credit card company but do not buy from them!

22 de dezembro de 2022
Avaliação não solicitada
logotipo da Maison Minimalist

Resposta da Maison Minimalist

Hi Marissa,

We're sorry about your experience shopping with us. I can see that your order was confirmed as delivered to your address, and USPS tracking reflects this. We've also provided you with a full refund.

We want to make things right for you, so let us know if there's
anything else we can do.

Please reach out to us at info@maison-minimalist.com, and we’ll do our best to assist you further.

Best,
Maison Minimalist

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