I suspect something was impacting this business as I received no communication and delivery was slow so suspected a scam. However they did fulfil the order and they are not thieves, possibly just folk... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Sometime ago I was bought some hand lotion as a gift and loved it. It eventually ran out a few months ago. As I loved the smell that much I sourced exactly the same brand through Maleskin Premium and... Ver mais
Whilst the product is competitively priced, it was over a week late in being delivered. More concerningly, Male Skin ignored three emails chasing delivery I sent completely, not responding at any poin... Ver mais
Ordered some Patrick’s shampoo & conditioner; I think a total of 4. Delays in them getting to me. Chased & had to follow up again via email after not hearing from anyone. Then some reassura... Ver mais
Detalhes da empresa
Escrito pela empresa
Since 2012, MaleSkin.Shop has been serving the hair & beauty needs of men and women all over the world. We offer a premium and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews on Trustpilot, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.
Informações de contato
69 Church Rd, Hove, Reino Unido
- sales@maleskin.co.uk
- www.maleskin.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great item highly recommend
Great item highly recommend
Yauvari Amplified Youth Spring face oil
At 75, I have tried out many face creams and potions to protect and soften my skin. The older you get, the harder it is to find the right product to achieve the effect you desire. I have spent a fortune on many very expensive products and still not been 100% satisfied. I saw this sample on Face book and found the attractiveness of the packaging very appealing.
I have to say that I have been very impressed, the oil itself has a lovely pleasant smell and, you only need a couple of tiny drops on each application.
It went on easily and made my face feel smooth and soft. After a couple of days , I definitely saw an improvement, my face looked fresher and brighter. I have now finished the sample and have ordered the full size bottle which, I can’t wait to receive.
I will be recommending this product to family and friends. My skin feels smoother and firmer and if , this can be achieved in such a short time , I am excited to see what results long term use will bring.
Love the products from here
Love the products from here. Great quality and always have offers on. Speedy delivery too. Thank you 😊
Regular user of MaleSkin
Regular user of MaleSkin shampoo and conditioner as well as hair pomade. Whilst I like the products, they are on the expensive side but packaging is a bit cheap.
Easy to navigate website and prices are…
Easy to navigate website and prices are very competitive, in fact the product I ordered was cheapest on MaleSkin. Order arrived in good time. Would definitely recommend and use MaleSkin again. Thank you
Great communication and great value products
I bought a Neals Yard cleanser which was such a good price, cheaper than anywhere else online. It took a bit of time to be sent out so I got worried but when I emailed they replied back straight away and were so lovely. Was really happy with the cleanser and the communication so will definitely be buying from them again. Thank you so much 😊
Great price and the item was speedily…
Great price and the item was speedily despatched to me.
Value for money
Great prices and choices with prompt delivery.
Please do not use this company
Please do not use this company. Nothing is in stock and they offer alternative but you still receive NOTHING even after many requests!!!!!! If this review is not posted they have taken it down.
AVOID - NO REPLIES OR REFUND
AVOID.
ORDERED PRODUCTS. TOLD THEY WERE DISCONTINUED AND ASKED FOR A REFUND.
AFTER SEVERAL EMAILS AND NO RESPONSE HAS TO CONTACT CARD COMPANY
Maleskin is theiving disgrace of a…
Maleskin is theiving disgrace of a company. MSS89071 my or placed October 20th for £34.75 which they took payment for and never sent the goods. Didn't reply to 3 emails requesting the product or a refund. Do not use this company they will steal your money and ghost you they should be shut down.
Ordered a product which did not arrive
Ordered a product which did not arrive, no dispatch info etc. Contacted Maleskin, I did get a response from Hollie to say there was a problem with stock but it should come within a couple of days. However no correspondence happened so I then asked for a refund. I did get a reply to say they will issue a refund but I’m still waiting for this and no further correspondence. I will update my review upon communication and refund from Maleskin. Not a happy customer. I would not recommend… Will keep you posted and hopefully this gets resolved.
Edited… I did receive a full refund after a few emails back and forth between Hollie & Polly. There were a few excuses but to give the company their due they stuck to their word and gave me a full refund. Took about 24 hours for a response which was great and all of the emails were very apologetic and polite. However, I will never order from this website in the future, it has taken too much of my time and the other bad reviews don’t sit well with me. Hope this helps some shoppers.
Not to be trusted
I’ve ordered three products, over three different periods, and never received anything. It’s always “not in stock, but what about this…?” Getting a refund is unbelievably frustrating, constantly chasing them. After three tries, this is no longer a coincidence or pattern, they’re a scam.
Awful
Awful, poor communication and non-delivery. They only responded when i notified my bank requesting a chargeback. Then they PARTIALLY fulfilled the order and are yet to get back to me about this or offer a refund. Avoid this irresponsible company. They shouldn't be allowed to continue operating as, I can see from other reviews, people have experienced similar issues - non communication, failure to deliver on time, blaming stockists, then only partial fulfillment of order despite talking full payment for items. I'm still awaiting a refund and will have to push for this via my bank. Avoid the stress, inconvenience and loss of ££ - do not order from Maleskin.
Do not ever use this site
Do not ever use this site, I’ve purchased a number of items from them and it’s always been hit and miss I terms of when I receive my purchases. The last purchase I made however has been over a week without any update nor responding to any of my emails. I am now having to raise refund request through my bank.
Beware counterfeit goods
Avoid - I have reason to believe this site is selling counterfeit goods. I bought 4 cans of Elemis Ice Cool Shave which Maleskin had emailed me to say was being discontinued. Products arrived without boxes, the shave gel is wrong consistency and smell. I checked the Elemis website and the product is still freely available. Approached Maleskin Customer service for resolution and they blocked my second email.
Waiting for £50 refund for 5 months - don't order
I ordered two products in summer. One of them arrived but the other didn't, which I chased up in June. Someone named Hollie gave me a tracking number, which I entered into the the Royal Mail website, but it said “no options are currently available for this parcel”, so I couldn't rearrange the delivery. Despite this, Hollie responded telling me to collect it, or that she had to wait until it was returned to their warehouse/office.
Since then (August), my emails have been bounced back from their 2 email addresses, including the one they currently have listed on their website. I'm assuming they've blocked me seeing as they don't seem to operate from any other email addresses. I also can't submit the online website form without an error, or even view my original order.
This means I’ve paid over £40 for an unfulfilled item and it has now been several months without resolution. This is a significant amount of money to be missing. It's now November and I still haven't been refunded. I asked for this in June.
It's the seller’s responsibility to ensure an item reaches the buyer safely, not the buyer’s. This could have been dealt with back in June and I'm still here 5 months later, having to write a review in order to try and get a refund for this unfulfilled order.
A truly terrible experience: I'm owed £40 and never received any product.
User friendly
Very user friendly website making ordering procedure easy. Item delivered promptly, very well packaged. Item exactly as described on website. Excellent service all round.
Always buy from here good offers and…
Always buy from here good offers and fast delivery recommend
Great company with competitively priced, authentic products!
I bought some Image products from here as they are very competitively priced. My products arrived on time and packaged well, I will definitely be using this company again
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.








