I suspect something was impacting this business as I received no communication and delivery was slow so suspected a scam. However they did fulfil the order and they are not thieves, possibly just folk... Ver mais
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Veja o que dizem as avaliações
Sometime ago I was bought some hand lotion as a gift and loved it. It eventually ran out a few months ago. As I loved the smell that much I sourced exactly the same brand through Maleskin Premium and... Ver mais
Whilst the product is competitively priced, it was over a week late in being delivered. More concerningly, Male Skin ignored three emails chasing delivery I sent completely, not responding at any poin... Ver mais
Ordered some Patrick’s shampoo & conditioner; I think a total of 4. Delays in them getting to me. Chased & had to follow up again via email after not hearing from anyone. Then some reassura... Ver mais
Detalhes da empresa
Escrito pela empresa
Since 2012, MaleSkin.Shop has been serving the hair & beauty needs of men and women all over the world. We offer a premium and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews on Trustpilot, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.
Informações de contato
69 Church Rd, Hove, Reino Unido
- sales@maleskin.co.uk
- www.maleskin.co.uk
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No refund given
I ordered Kiehl's Age Defender Eye Repair, and was informed the product was out of stock, and was offered an alternative product. I emailed back to reject the alternative, and request a refund. A month later, and 2 chaser emails, I have received no response from Maleskin, and no refund!
Update on my previous negative review
Update on my previous negative review. Still no product despite hollie personally posting it 1st class! Avoid this company. They obviously sell products not in stock. I will be reporting them. Avoid Avoid avoid
**SCAM WARNING**
**SCAM ALERT**
Do not buy from Maleskin they are a complete SCAM !! I purchased a product from them months ago they never sent it and tried to email with no communication. Save your money and don't trust them! Had to file a scam claim with Monzo and got the money back in the end but was not worth the hassles
Pay, for nothing.....
I ordered £60ish worth of products. No sign of them arriving, no contact from MaleSkin. Emailed them and they said its out of stock and they expect to receive them in their next delivery. I asked them why they're selling items they don't actually have and they said a problem with the system that manages their inventory. Having read other reviews, I suspect Maleskin doesnt keep any stock but rather orders to demand and hopes for the best.
Two weeks later, no items, no contact. I email again, and request a refund. Maleskin respond that theyll raise a refund request.
Two weeks later, no refund, no contact. I email again and ask where my refund is. Maleskin said there's an issue with their refund system.
All in all, either Maleskin have faulty systems all the way through and no manual process for correcting it, or informing customers, such as sending them an email. Or they are a scam, hoping that customers will pay and forget.
Highly recommend NOT shopping here.
Extremely helpful customer service team…
Extremely helpful customer service team and very keen pricing. What more can you ask for.
Can't beat their customer service
I've bought Medik8 products from Maleskin so many times thanks to the amazing offers, and yes there have been occasions where there were delays in shipping but the customer service was by far the best I have received compared to other companies as real humans explain the delay rather than generic bot responses and lengthy waits for a response. It's their customer service and great deals that win my loyalty, I just order my products a little earlier now 🤣
Very satisfied
Arrived on time, product as advertised.
Cheaper than other websites.
I would definitely buy from maleskin again. Very satisfied with the service and the products.
Good service
Good product, good price and prompt delivery.
This is the second time that I have…
This is the second time that I have ordered from this company, discovered by accident on Google.
Ordered the same Neals Yard product twice now.
Competitively priced and well packaged when it arrived. Would recommend and order again in the future.
I have used moleskin a few times and…
I have used moleskin a few times and have been very pleased. The prices are so cheaper, much lower than the actual shop. I have ordered several molten brown products and have had no issues with them.
The team at Maleskin was very helpful…
The team at Maleskin was very helpful and informed. They had good recommendations for me and provided me with a personable transaction experience.
Sometime ago I was bought some hand…
Sometime ago I was bought some hand lotion as a gift and loved it. It eventually ran out a few months ago. As I loved the smell that much I sourced exactly the same brand through Maleskin Premium and ordered the same product, Neal's Yard Remedies Defend & Protection Organic Hand Lotion. Price good, quick and easy service, delivered swiftly, brilliant service all round. I shall be ordering again very soon.
Loved the product
Loved the product, the communication and delivery!! Will order again🤗
Good company to deal with
Good company to deal with, best price I'd found and fast turnaround. Usually when you find the best price there's a compromise such as slow delivery. Not here. Also I normally hate getting spammed with emails from business you've made a purchase from. These guys don't unless it's a promo directly related to what you purchased. That's been my experience anyway.
Always count on Maleskin for their…
Always count on Maleskin for their availability of top quality products. Good prices and always arrive on time!
NO ORDER RECEIVED, NO REFUND GIVEN
Same as everyone else. ordered some products, they never arrived. No response to emails, social media messages and no other way of contacting them to get a refund.
DO NOT ORDER FROM THIS COMPANY
I think they must have gone under
I think they must have gone under. I ordered from this company a year ago and the service was great, however the order I’ve just placed hasn’t been delivered and there is no answer to emails or phone calls. I’d advise against placing any new orders.
No order but payment made?
I have mad an order. The money has been taken but I have no products. I used their email to send a message but the email came back as spam? There is no other way to contact this company?
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