We’ve had an account with MedFX for quite some time now and have never had a problem. The customer service is outstanding, everyone is so friendly and helpful, and any issues are always sorted stra... Ver mais
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Today I had a problem logging on and also placing an order on the website I spoke to 2if the lovely girls from customer services, Lauren and Frankie who were so very helpful , they were totally pleasa... Ver mais
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I have used Medfx for literally years and there have been some ups and downs regarding deliveries, but for the past year or so, they have really upped their game and gone over and above to make sure t... Ver mais
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I had a call with Kate at MedFX today to discuss an order on my account, and I couldn’t be more impressed. Kate was patient, knowledgeable, and answered every question clearly. She even helped with ar... Ver mais
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Detalhes da empresa
Escrito pela empresa
Make aesthetics look easy, with medfx. We keep aesthetics practices across the nation stocked and supplied with whatever they need, from gloves to cutting-edge non-surgical aesthetics brands. Our aesthetics catalogue is comprehensive, our delivery is reliable, and our prices are competitive. Work with us, and we'll help you to perform your procedures and perfect your practice.
Informações de contato
6 Perry Way, Witham, CM8 3SX, Essex, Reino Unido
- 01376 532 800
- medfxsupport@medfx.co.uk
- www.medfx.co.uk
4,6
Excelente
71 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Billing discrepancies and poor account communication
I always paid my account each month, so it was extremely concerning to be told around six months later that I supposedly owed a balance dating back to January/February.
Throughout the process I received conflicting information about my account. I was advised by staff that my balance was £0.00, my online account reflected this, and yet I later received demands for over £1,600 before being told the balance was actually £527. MedFx acknowledged inconsistencies in the information provided and offered a goodwill reduction.
Even now, I am not convinced the £527 figure was correct. Given the number of discrepancies, changing balances, and contradictory explanations I received, I never felt confident that the account had been accurately reconciled. However, after being advised that the matter could be referred to a third party for recovery action, I felt I had little option but to accept the reduced settlement in order to bring the dispute to an end.
The entire experience was frustrating, time-consuming, and left me with little confidence in the accuracy of the account management and complaint handling process. Unfortunately, the way this matter was handled has resulted in MedFx losing me as a customer. Trust is important in any business relationship, and after this experience I no longer feel confident continuing to use their services.
23 de junho de 2026
Avaliação não solicitada
Not a good impression so far
I already informed medfx previously that I found their signing up process non-user friendly. I finally made an order yesterday and I found the prescription ordering process clunky and I had my prescribed medications authorised within a matter of minutes but no dispatch notification and website states next day delivery if ordered before 5pm. Still no dispatch notification. I’m not sure when I will receive my order. I’ve not had a good impression of this company so far.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da medfx
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, particularly in relation to the registration process and ordering journey.
We always aim to provide next working day delivery for orders placed before our 5pm cut off. I can confirm that your parcel was successfully delivered by UPS earlier this afternoon.
With regard to your recent order, we apologise for the uncertainty caused by the lack of a dispatch notification, these should come through via email from UPS once the order has been labelled for dispatch. While prescriptions are often authorised promptly, there can occasionally be additional processing steps prior to dispatch - If you ever have concerns about an order, we recommend contacting our customer services team directly so we can review the details and provide a clear update on delivery.
Thank you again for taking the time to share your feedback.
Excellent service and support from all…
Excellent service and support from all staff. Great prices and product choice .
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da medfx
Thank you for your feedback.
We’re pleased to hear that you’ve received excellent service and support from our team, and that you’re happy with our pricing and product range - We appreciate you taking the time to share your experience.
Spoke to Jon today
Spoke to Jon today, who went above and beyond to look into my query and made several internal enquiries to resolve my query. Excellent service and communication by Jon.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da medfx
Thank you for taking the time to share your comments - We are pleased to hear that Jon went above and beyond to investigate your query and resolve it. Providing clear communication and a high standard of service is very important to us, and it is reassuring to know this was your experience.
Great support with my query
I spoke to Jon today to chase up our order.
He explained that we needed to update our paperwork and sent me a copy of an email that had been sent, but which was in an unusual format that I had not seen before.
It looked more like a junk mail advert than something from we would expect to receive from MedFX.
Jon was very helpful and everything was sorted promptly.
11 de dezembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for your feedback.
We’re pleased to hear that Jon was able to assist you and resolve your query promptly. We appreciate you taking the time to share your experience and are glad our team could provide the support you needed.
Thank you John for your professionalism…
Thank you John for your professionalism with me this morning!
All new to me this system. I will get the hang of it eventually!
You were very patient with me!
Thanks again Michelle
4 de dezembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for your kind feedback. We’re pleased to hear that John was able to support you professionally and patiently. Navigating a new system can take time, and we’re glad he could make the process easier for you.
We appreciate you taking the time to share your experience and look forward to continuing to assist you.
Ellie from sales was very helpful today…
Ellie from sales was very helpful today and averted a possible aborted delivery of cold chain products.
I’ve found her and her colleagues useful and helpful in the past also.
I’m a long term customer who is appreciative of this standard of service.
27 de novembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you so much for sharing this - We’re truly grateful for your long-term support, and it means a lot to hear that Ellie was able to step in and prevent what could have been a very stressful situation with your cold-chain delivery. She, along with the rest of our team, always aims to be proactive and supportive, and it’s reassuring to know that this has been your experience over the years.
Resposta da medfx
Thank you for your kind feedback! We’re delighted to hear you received excellent customer service. We truly appreciate your support and look forward to assisting you again.
Outstanding service
I’ve had an account with MedFX for a number of years and have never had a problem. I had a query and spoke to Kate who was outstanding in dealing with my query, very efficient, professional, friendly, knowledgeable and kept me informed of what she was doing in the background. If you’re looking for a quality pharmacy then look no further than MedFX. A pleasure to deal with.
18 de novembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you so much for taking the time to share your recent experience.
We’re delighted to hear that you’ve been satisfied over the years, and that Kate was able to support you so efficiently. Providing a professional, friendly and knowledgeable service is exactly what we strive for, and it’s wonderful to know this came through.
Always very helpful.
I have been using MedFX for over 8 years now & the customer services team have always been very responsive & helpful.
14 de novembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for your kind review. We truly appreciate your loyalty over the past 8 years. It’s wonderful to hear that our customer service team has consistently been responsive and helpful. We’re grateful for your continued trust in MedFX and look forward to supporting you for many more years.
Very helpful and called me back very…
Very helpful and called me back very swiftly after an email request. A pleasure to deal with. Thank you
14 de novembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you so much for your lovely review. We're really glad we could get back to you quickly and make everything easy for you. It means a lot to know you had a positive experience with us, thank you for sharing your feedback.
By far the best pharmacy for pricing and being super helpful
Very helpful and quick to respond to my query. I have used Med Fx for all of my aesthetic supplies for years now , they are the most competitive in pricing and always answer your questions promptly. I have been with many pharmacies over the last 17 years but moving over to Med Fx has been the best decision.
7 de novembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you so much for your wonderful feedback. We’re delighted to hear that our team has been helpful and quick to respond to your queries. It means a great deal to us that you have trusted MedFx for your aesthetic supplies over the years. We’re proud to offer competitive pricing and reliable support, and we’re thrilled to know that moving to Medfx has been such a positive decision for you. Thank you for your continued loyalty.
Excellent customer services always
Excellent customer services always. Jon was particularly helpful, attentive and patient.
Thank you
6 de novembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for your lovely review! We’re so pleased to hear you always receive great service, and we’re especially glad Jon was able to help with such patience and care. We truly appreciate your feedback, and will pass your comments on to him.
Great Customer Service
Spoke to Jon on the phone. Have to admit the most loveliest phone call I’ve had with medfx. He was so supportive and helped me resolve things swiftly.
25 de setembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for taking the time to leave a review.
Providing friendly, supportive, and efficient service is something we always strive for, and it’s wonderful to know Jon was able to resolve everything swiftly and make the process enjoyable for you.
Jon Smith was really helpful with my…
Jon Smith was really helpful with my order and delivery. He contacted UPS and got a message to them as I needed to pop out to get my children from school. The UPS driver was equally as helpful and had received the message. Great support and service. Thank you
19 de setembro de 2025
Avaliação não solicitada
Resposta da medfx
We really appreciate you taking the time to share this.
We’re delighted to hear that Jon was able to assist you with your order and coordinate with UPS to ensure your delivery arrived - and we’re so glad everything worked out smoothly We’ll be sure to share your feedback with him and the team.
Medfx is a 5* company always delivering…
Medfx is a 5* company always delivering great service and going the extra mile with my personal requests
11 de setembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for taking the time to leave us a review.
We really appreciate your kind words and the confidence you place in us. It’s wonderful to know that our team has been able to provide the attentive service you value and support your personal requests along the way. Your trust and loyalty mean a great deal to us, and we look forward to continuing to support you.
Med Fx has been consistently reliable
Med Fx has been consistently reliable. I’ve been ordering products from them for about 10 years. I NEVER have to worry about my products not turning up on time. I would really not consider using another service.
Jon at Harley street is exceptional. Always delivers a great service and recently helped me out when I needed an emergency order dispensed by meeting the taxi outside ( other companies would have declined to do this in my experience).
9 de setembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for such a thoughtful review and for being a loyal customer for so many years.
We’re delighted to know that you’ve consistently found our service reliable and that Jon at our Harley Street location was able to go the extra mile to support you with your emergency order. We truly value your trust and look forward to continuing to provide the dependable service you deserve.
I had an ordering issue today…problem…
I had an ordering issue today…problem logging in to my account.
I spoke to John who was very helpful and patient.
He talked me through it so I was eventually able to log in.
Then I had another problem… I spoke to Ellie who also was very helpful.
Thanks to you both!
9 de setembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for taking the time to share your feedback.
We’re delighted to hear that both John and Ellie were able to assist you with patience and care while helping you work through the issues with your account and order. Our team takes pride in making sure every customer feels supported, and it’s wonderful to know their efforts made a difference for you. We’ll be sure to share your kind words with them, they’ll be so pleased to hear your feedback. We truly appreciate your trust in us and look forward to continuing to support you whenever you need us.
Quick Response
Based on today’s interaction, I was helped to immediately with my Web problem making an order. I was spoken to in a very patient and reassuring manner. I’ve been a customer with this Pharmacy for many years and will continue to use their services
9 de setembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for sharing your experience with us. We’re so pleased to hear that our team were able to assist you promptly and provide the support you needed with your order. Your continued loyalty over the years means so much, and we look forward to serving you well into the future.
I contacted Medfx about a problem I was…
I contacted Medfx about a problem I was having re ordering online. I spoke with a lovely man called John who looked into it and talked me through the whole order again and because of his help the order went through no problem.
5 de setembro de 2025
Avaliação não solicitada
Resposta da medfx
Thank you for taking the time to share your experience with us.
We are delighted to hear that John was able to support you with your online order and guide you through the process with such care. Ensuring that our customers feel confident and supported is very important to us, and your feedback reassures us that we are achieving this. We will be sure to share your kind words with John, and should you need any further assistance in the future, please do not hesitate to get in touch.
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