Mobility Plus Avaliações 1.527

Lack of communication from all agencies

Very good at giving the sales pitch.Very good as well at taking large sums of money ( Most of which was paid before work was completed).When work was
allegedly completed and their man had left site, I was left with a number of issues. The company eventually sorted most of them, but I am still (at time of writing ) waiting to have the bath panel replaced and a grab rail fitting.
I must say that considering a lot of original tiling was left in situ and bidet toilet not replaced the sum of £12,400
seems a lot excessive. The bathroom itself is approx 6ft by 6ft.
List of operations :-
1. Screed floor over existing ceramic tiles
2. Supply and install bath and washbasin.
3. Pipe new bath waste alongside old shower waste for boiler condensing pipe.
4. Install wallboards around bath+ w/basin
5. Remove old elec shower and install shower mixer tap and curtain+rail.
6. Supply and lay approx 5 sq m of vinyl
floor covering.
ALL IN ALL TOO DAMNED DEAR !!
Work is a reasonable standard but not
exactly mouthwatering.

Very competent and trustworthy installer, agreed changes as required, especially as the salesman from Motability had measured the bathroom incorrectly.

The salesman also dd not mention that I would be without a bathroom or toilet for a week, so I stayed in a local hotel to enable completion more quickly.

Very pleased with the eventual outcome. A couple of small problems were quickly solved thanks to Darryl’s excellent workmanship.

done a excellant job. through and always consulted us
on the things,especially what went back on the wall.
Rick,Rick snr and Anthony never really stopped and arrived on time every day despite having to travel.
would highly recomment them, also was contacted every day to see how things were going by alan.

We are very pleased with the work carried out by Lee the fitter. His work is of the highest standard in every respect. He worked hard to remove our old bathroom and create for us a new shower room which looks great and works well, even down to the smallest detail. Excellent job Lee.
Thanks also to Billy, the Project Manager and to Lee Davis the Company Representative. Both Billy and Lee advised us well on what would be needed for our circumstances. The Office team were also very efficient and courteous at all times throughout the project. I would certainly recommend your Company to anyone else.

Gareth Lee do7glas kirman

Brian came and gave us a quote.He was very helpful and making good suggestion to meet .my needs.Keith as a lone worker was very professional and did a great job.We're very happy with everything he's done .

Great service from start to finish, thanks so much

The fitters were very friendly. However, I should have had two grab bars in the shower, but for some reason they fit one in the new shower and 1 in the old shower, which I will no longer be using. Also I thought I had ordered two higher seat toilets but they replaced one like for like, when there was nothing wrong with it, but it seemed a good opportunity to have a higher toilet in my en-suite, so not sure what went wrong there. Still awaiting removal of the unused items for which I expect a refund for.

Oversold at the start. Sale based on installation circa 8 weeks - turned out to be 4 months due to unavailability of bespoke bath? Contract failed to detail exact item ordered leading to item supplied not matching description of that promised at the sale meeting. Calls from company largely driven by requirement to pay an instalment rather than to support or deliver the service described. Technical survey completed by a person not that with whom appointment was arranged and did not detail what was being listed for installation. Pricing was, on reflection excessive although we were assured that we had been given the maximum 20% discount (suspect this was merely the VAT element which was not payable due to disability giving eligibility to VAT free). In spite of having requested a detailed list of items included in the installation so that we have some reliable point of reference should any item fail or require service, this has not been forthcoming. The sub contractor was very good, working extremely hard but as he travelled daily from London (70 miles away) he was keen to curtail working days to travel. The installation was completed by the end of day 2 but for the electrical installation and the final application of the bath panel - this meant he had to return on a third day to oversee a short visit by the electrical contractor (don't know from where they travelled). No one from the company has made any effort to visit to explain the installation to us - it seems that they expect their sub-contractor to do this for them, but this is not reflective of the promises made in the sales material. The lack of any extended warranty or option to protect against major breakdowns is a weakness especially as the company has unpublished charges from the repairs which might be needed and, having not described what the items are, have us over a barrel should we need any repairs - the material says that outside the 12 months warranty they will charge for labour and will give a quote before doing the work, yet without a mobility bath we will be compromised and it might be hard to get anyone else to do the repair as we don't know what has been provided, in the detail needed. The installer was very good and helpful, the electrician was OK - our issue is with the sales/technical and management of the company who have not fulfilled the promises made at the point of sale and in the sales material (printed and electronic).

The result was everything that we wanted and expected.

This is an excellent company to deal with right from the first phone call to the final installation. I was very fortunate to have Barry Nunn installing the shower - a very clean and tidy worker, obviously very experienced. The office checked in with me every day to ensure all was well. I am so glad that I chose Mobility Plus and I would recommend them for their high standard, care and efficiency.

Really good job done good workmanship
Clean tidy and polite.

Absolutely first class. The fitting team consisted of Festim and his trusty sidekick Nick.
Arriving well before 09.00 each day, they just got on with the task in hand. Both very personable.
The workmanship is top notch, and cleaned the area thoroughly once the job was finished. Nick even hoovered the soles of my slippers.
Highly recommended.

I was assured no money would be taken out of my account until a surveyor approved the job could be done,alas this was a lie.after the surveyor had spent some time trying to come up with ides how the job could be done we both agreed that more electric work needed to be done first so I cancelled the job until I could arrange the extra Electric work and get back to them.The day after the job was cancelled the deposit of £4.550 was taken out of my account and I'm still waiting for them to return the deposit nearly four weeks later.

Knowledgeable sales people and daily phone calls while work was in progress to check I was happy and to answer any questions. Workman was olite and worked hard to complete the full bathroom refit in 4 days.excellent.

Our bathroom was fitted by Daniel Renda's colleague Lukas who did an excellent job.
We were very grateful to Lukas whose suggested alteration to the shower layout was a great improvement.
Lukas is an excellent tradesman who works to a very high standard leaving everything clean and tidy every day.

Woiczek, the fitter was excellent & did a very good job. The administration by the company was atrocious. After the initial consultation & taking our deposit, communication & oversight was non-existent. It was us who contacted them. Would recommend fitter but not Mobility Plus.