Mobility Plus Avaliações 1.527

I generally don't like to leave bad reviews, every single one of us can have a bad day, but I'm so disappointed by my experience with this company that I feel I need to complain.
Initially, all I wanted was a brochure, I only wanted to see what was available but after a few phone calls, where I was offered a no obligation quote, I agreed.
Monday 23rd, a phone call to say the guy was ill, no problem, Wednesday, 25th, he rang to say he was running late, that's fine we understand how that can happen.
When he came, he brought two bags that were obviously heavy, got to the door of the living room and stopped, "where do I do?", upstairs I said. He answered abruptly that he can't take his stuff upstairs. He was only here to measure and quote, I don't know what he couldn't take up. I apologised for the mess, we've recently started to have a major clear-out and there is a lot of mess about. At the bathroom doorway, he paused and asked a few questions, what we'd like to have done and so on. He didn't make any measurements, or make any notes. He then said he could give a figure off the top of his head - £12,000, no range of costs, depending on what fixtures were chosen. Free toilet and wash basin at the moment and finance available. I said that there is no way we can afford that much. I'm a pensioner, we're both disabled, how can £12,000 be a cost effective price for disabled customers? In the brochure there are clearly several different shower enclosures and showers but he only gave me one price. He told me, before he went upstairs, that he had a hospital appointment that afternoon and, frankly, I don't think he was interested. However, if that "quote" is reflective of their costs, I don't believe they are particularly focused on those with disabilities. I don't want marble floors, or gold taps, I want a flat floor with a walk-in shower, drainage permitting (which I understand), or a shallow tray, easy to use, easy to clean and maintain, it isn't even a big bathroom. Usually, a company can't wait to have feedback but this company hasn't contacted me at all. As I say, I don't usually leave bad reviews but this experience has upset me. As a pensioner who also suffers from a painful disability, I feel that my position is vulnerable to be taken advantage of.

Provided a very efficient service in a timely and friendly manner. Was particularly helpful when unexpected issues arose

Excellent workmanship and planning throughout.Recommended

I would like to thank all those at Mobility plus for there help and understanding, My wife and I are disabled so we needed help which we were given, the work took 4 days we had the use of the toilet every night. The shower room is finished to the highest standards and looks fantastic very modern and suits our needs again thank you to everyone involved.

Helpful, friendly and courteous staff. Everyone from sales staff to fitters arrived on time and were adaptable and patient when dealing with last minute changes. Bogdan the fitter did an excellent job. He is conscientious and takes pride in his work, left everything tidy at the end of each day.

Joe did a first class installation

I was fortunate . I rang on Monday 9th February 2026. Had my consultation on the 12th. A visit from the Project Manager on the 13th; work started on the 19th and completed by 14:00 on the 20th. Cancellations and my spontaneity made the turnaround possible.

The contractor worked alone, was respectful of the space and my home. He worked with minimum fuss and cleared up afterwards. The rubbish was neatly piled for collection on the following Monday.

I am very pleased with the work, and know I would recommend the company to others.

We’re really happy with our new bathroom! Great quality work, friendly service, and everything was left clean.

Wow! Couldn't be happier with new bathroom. Rang us everyday to make sure we're happy with progress. Definitely recommend!

After a bad start as the installers were giving the wrong address and spent about and hour plus looking for me. After that they worked very hard to catch up. always cleaned up as they went along. I have a beautiful shower room. They were very nice people to have in the house and tremendous workers.

Terrible company. Disorganised and unhelpful. They take a bulk of the money before the work starts and then hold you to ransom. The cheesey salesman sold us a dream package with lots of promises of 9-5 working and 15 year guarantees (only 2 years!).
This company use self employed contractors who work to their own agendas. So if they get a better offer of work elsewhere they don't come.
I never met the project manager. I only ever spoke to him on the phone. He was rude and blamed me for believing salesmans platter!
The call centre staff promise call backs which never come. In fact they only ever call for money. Most of them said they'd only been working there for a few weeks and basically knew nothing.
The first day saw our bathroom pipework removed and then the workman left for two days. I had to call him back as we had no toilet we could use. Apparently he was told we had another bathroom! He then worked for a day and went sick or was stuck in traffic or had been abducted by Aliens but I'm not sure, as I was told a different story everytime.
I had to make at least thirty calls before they sent three very experienced men to finish the work. They did a very good job, but it took so much effort on my part to actually get the work done that I wasn't overjoyed when they'd completed the work. Just relieved.
This company basically had the money and then did not care if we had a bathroom or not.
To add insult to injury they called two week later and said they'd undercharged me and needed more money!
I have asked to make a complaint and never been called back. I expect after this review they will also ask me to call them again and then just ignore me!
I have written to my MP about this company as I feel they take money from vulnerable people and then do the bare minimum. Causing distress and effecting existing health issues.
Do not fall for the glossy brochure and it's lies!

Update: thank you for the reply, If there was a mains water issue then that is the responsibility of the local Water Company. Please can you tell me what the issue was and what was done about it. If you carried out this work then you may have broken Water Regulations.

Also the replacement team was sent because the first man was away finishing other jobs (your surveyor told me this on the phone) and he then went sick. The replacement team had some very interesting comments regarding the standard of work their predessor had done.

I feel your reply is just to make me look like an angry man with a grudge, but I was there and know exactly what happened.

To be honest, I'm really sorry that you think I must be stupid.

I have recently Bought a Sleath folding mobility scooter, so far very happy. The scooter looks great and amazing price, seen as many in this bracket sell for much more. It is a smaller ride then I am used to, previously rode four part boot scooters.
The ease of folding, more space in the boot, out ways any negatives. Customer service has been good so far dispatch and delivery next day. Called customer service with a issue I couldn't work out they sent me over short videos which helped greatly.

Our installer Krystian was excellent in installing our wetroom. He used his knowledge to ensure the result met the needs of my son who is in a wheelchair. The Company contacted me daily to ensure everything was okay.

Punctual, polite and professional. Completed the job with no fuss and on time.

I'm very pleased with my new bathroom. Kevin did such a good job and worked skillfully and tidily, always checking that I was happy with what he was doing.

Very good communication and sound advice throughout the whole process. Listened and worked with us to achieve a good result which we are very pleased with giving us a safe and pleasant environment to shower in. Well thought out.

We were very impressed with the company. Having had a very personable designer discuss our requirements several years ago we were rather surprised when the company contacted us last month enquiring if our needs had changed and if they could help at this stage.
Within days of receiving this enquiry we invited the company to return and a different designer came. He listened to us and advised that work could be started the following week,
The delivery of all the replacement items was stress free and work started within the hour.
Our cast iron bath was removed and over three days our bathroom was transformed into a pleasant shower room with all that we had considered necessary.
The husband and wife team who were the fitters were extremely efficient and very careful, advising us of all the changes that would be taking place. They arrived on time and worked extremely hard during the day. They went over and beyond their remit to ensure that we were delighted with the finished effect.
We couldn’t be happier with the safe environment which is now our shower room.
Lewis, of Customer Service kept in in daily contact by phone to ensure smooth running of the project and the Project Manager, Tony Martin, visited as well.

Impressive Standard of Work

From the moment I engaged with Mobility Plus about installing a brand new wet room, they were the perfect facilitators. I was assigned a project manager who clearly explained the practicalities of the work involved and ensured everything was well organised from the outset.

The builder, Vasilie, was punctual, professional, and extremely hardworking, keeping to schedule throughout the project. Mobility Plus also maintained close daily contact during the installation, proactively addressing any questions or issues that arose. They were very understanding and accommodating, especially when I had a few last-minute queries.

The overall standard of workmanship was excellent (Vasile you legend!), and the whole process felt well managed and stress-free. I would definitely use them again and would highly recommend them to others.

It all seemed positive until you trust the 2 year workmanship guarantee.

Bathroom not even 2 years old. Now a leak from the bathroom has been discovered and get told "go through your insurance". Not even asking for compensation or money for the ceiling we've had replastered in the kitchen due to the leak. All I wanted was someone from the company to investigate the leak that has been created from the bathroom. Wish we used a company who stood by their 2 year workmanship guarantee. Poor service.

Mobility Plus have carried out an excellent conversion of my bathroom to make it disabled-friendly. I was particularly impressed with the work of the fitter, John, who completed the job in under three days, working solidly from 8am to 6pm, and left the house clean and tidy at the end of each day. The Mobility team responded well when some electrical issues needed to be sorted out.

Excellent Service
Our shower fitter was experienced and knowledgable. He talked us through every stage and made sure that we were happy. He was extremely hard working and conscientious.
Customer services were excellent with daily friendly and supportive phone calls.
I would highly recommend this company.