Momentum Energy Avaliações 

Momentum need to not treat their customers with contempt.

They wrote to me to TELL me they have opted me in for a smart meter change. When I questioned this they said 'you can't opt out'. They also wrote in their terms and conditions that any damage done as part of the upgrade is my responsibility.
I asked what affect a time of use meter would have on my electricity bill and they refused to give me any answer. I simply wanted their TOU rates.
The fact remains - yes, momentum are initiating on behalf of the AER to change meters. This doesn't need to be done before 2030.
Of course whoever damages my property needs to make good on that damage (Not me).
Momentum has lost me as a customer because they didn't respond to my questions and forced me to do something in the first instance against my will.
EXTREMELY POOR CORPORATE BEHAVIOUR.

It's been super simple every time I've returned to momentum as a customer (2 or 3 times).
It would be great if I could jump into my existing account (with currently no active services attached) and click "Add new service", though. The process is definitely optimised for new customers instead of dormant accounts.

Average experience overall, was probably with Momentum for around a year their rates are good but their service and systems are clumsy. I have just transferred away as they said they would have an EV plan but they don't and they can't seem to get monthly billing working. A disappointed ex Customer.

Used the government Energy Made Easy to choose new electricity supplier. Momentum had by far the best deal, so I made the switch. 4 weeks later the email increased my rate by 45%!!

I am now stuck paying through the nose while I wait to change to new supplier which will take 2-3 weeks.

Very dodgy behaviour and terrible way to treat a new customer.

Web information and comparison option for a cheaper price.
I got stuck with the question - "Is there a life support device at this address?" I had to get my manager to
explain exactly what and why the question was asked.

It was very easy to sign up. I think a search function for the plan ID would be useful.

easy and straight forward application for both our gas and elec, charges and tariffs easy to read

So far, so good.
Sign up process was super easy, and had clear next steps especially relating to the transition, which makes my life less stressful (thank you).
Got your warm welcome deal off "energy made easy". Very helpful. Thank you again
Website was easy to navigate, and the pricing looks amazing.

All very smooth and easy to follow and provides clarity along the way.

I contacted the company to reschedule the meter replacement appointment, but the customer service representative was consistently rude and unhelpful on multiple occasions.

It seems a simple enough switch. However, consider if you could explain the power transfer process earlier than after you sign-up. The diagram you put in after the transfer was great! Also, please be clear if there are exit fees. It wasn't easily found.

I could see all the information eg:rates etc and take my time to make a decision rather that trying to keep up with someone rattling off numbers over the phone!

The sign-up process is relatively easy online. The terms & conditions are quite easy to read & understand. Hoping this will be an ongoing experience!

I found out about Momentum from one of the websites such as iSelect. After consideration I went direct to the website and signed up. It was very easy. My only small suggestion would be to clarify the credit card fee at the point of signing up for the direct debit. It's just a small thing that could help some customers. Really liked the vertical timeline you displayed at the end of the process. Very helpful.

Your website is easy to navigate and info is easy to find. Pricing is excellent when compared to other providers.

Difficult to deal with, moved in to a new property, paid the bill and still got disconnected

I got a code from the government site and I could not find where to put it and I am not sure if I signed up to the most suitable plan.

Other than that, signing up to your services was very streamlined.

Salesforce need to check the fields used to populate addresses for unit blocks, because my address information was entered correctly by me but unfortunately populated incorrectly by the backbone, by the time i got my contract. i.e My email confirming my connection said Flat 3, * instead of Unit 8
i.e My street address is not 8 - 10

Something is terribly wrong and needs to be fixed by Salesforce - luckily I checked my emails or I would have had a connection in someone elses unit (not flat). Flat is a very 'english' term not an Australian term.

I needed to re-tell my story to two seperate customer service officers after ringing through because the first agent I spoke to works in a seperate business stream and is not trained to correct addresses for new customers she said. Why not train her? This would save customers time waiting for another customer service officer repeating my story again e.g my name, date if birth, address

The second agent I spoke to said his boss told him to repeat all email addresses he is given to customers in full phonetic alphabet which is actually demeaning for him. Does his manager not feel he is capable to gather basic customer service information? How demeaning for the young chap I spoke to. He is also not able to take credit card details over the phone for security reasons, so I am sure his Manager needs to be supervised for micro managing his/her staff. If the autofield (signs you up in five minutes) has problems (which it does) and there are customer service officers available to help us connect over the phone, why are they not trusted to take basic customer service details from customers?

Result: Terrible Management not following through with Salesforce to monitor errors, and not trusting their customer service officers - not a fault of the customer service officers at all.

It all seems very straightforward at this stage however I will not know for sure until everything is transferred over. I like the writing style. It’s very friendly.