Momentum Energy Avaliações 

Salesforce need to check the fields used to populate addresses for unit blocks, because my address information was entered correctly by me but unfortunately populated incorrectly by the backbone, by the time i got my contract. i.e My email confirming my connection said Flat 3, * instead of Unit 8
i.e My street address is not 8 - 10

Something is terribly wrong and needs to be fixed by Salesforce - luckily I checked my emails or I would have had a connection in someone elses unit (not flat). Flat is a very 'english' term not an Australian term.

I needed to re-tell my story to two seperate customer service officers after ringing through because the first agent I spoke to works in a seperate business stream and is not trained to correct addresses for new customers she said. Why not train her? This would save customers time waiting for another customer service officer repeating my story again e.g my name, date if birth, address

The second agent I spoke to said his boss told him to repeat all email addresses he is given to customers in full phonetic alphabet which is actually demeaning for him. Does his manager not feel he is capable to gather basic customer service information? How demeaning for the young chap I spoke to. He is also not able to take credit card details over the phone for security reasons, so I am sure his Manager needs to be supervised for micro managing his/her staff. If the autofield (signs you up in five minutes) has problems (which it does) and there are customer service officers available to help us connect over the phone, why are they not trusted to take basic customer service details from customers?

Result: Terrible Management not following through with Salesforce to monitor errors, and not trusting their customer service officers - not a fault of the customer service officers at all.

It all seems very straightforward at this stage however I will not know for sure until everything is transferred over. I like the writing style. It’s very friendly.

Very simple and quick transition, offering great startup prices

Very easy to swap providers with minimal information needed to put in

Very easy to sign up!
Looking forward to paying less for power.

Very easy transfer,and cheaper electricity.

it was super easy and fast to sign up. Pricing is very competitive it was a no brainer to swap.

EXCELLENT WEBSITE VERY EASY TO NAVIGATE

These guys are a complete scam. Avoid at all costs. I am in the process of dragging them through the Ombudsman (Make sure you go to them for any issues before blindly paying), because these frauds bury clawback costs in their T&Cs, under the claim it's to "help their customers with budgeting", but if this was the case there would be accurate meter readings and no requirement for them to grossly overcharge when they see fit.

I moved from NSW > VIC, and never for a year had an issue the amounts that were charged (even though their bills are created to be incredibly hard to understand and there were many issues with Momentum not relating to overcharges), until my final bill when I was not present to review the meter myself or be present to talk with the technicians.

The final bill was 2-3x the next HIGHEST bill, and 5-6x the lowest bill.

Avoid at all costs, go to the ombudsman and NCAT (the NSW Civil and Administrative Tribunal and claim unfair T&Cs) to challenge their scam setup.

The more people who report them, the better chance we have of receiving a FAIR service.

DISGUSTED with their entire setup.

They hike their pricing with no notice whatsoever, when you bill arrives it says ring for a better package, then a month later they hike the pricing again - they do this with every bill - incentive then BIG price hike

They don't communicate with their meter readers, did not fix an ongoing issue of accessibility even though that was provided. Hit me with a huge out of budget bill to correct their own inaccurate estimated bills (that i paid) once their meter readers finally gained access (nothing changed to access). Untrustworthy conduct- refused to go through remediation with energy ombudsmen and now creditors are chasing this unfair bill from me. Horrible customer service experience.

I joined Momentum Energy and within a month they hiked my rates by over 25%. Daily supply charge went from $1.24 to $1.55, usage from 27c to nearly 34c/kWh. No warning at sign-up just a surprise increase right after switching.

Feels like a classic bait-and-switch. There’s no trust here, and if they show no loyalty to new customers, I don’t feel any loyalty to them. I’m leaving them ASAP. Avoid if you expect stable pricing or transparency.

I moved our electricity to Momentum after finding a cheaper plan on Finder - it was also advertised on Momentum’s own website. After signing up to the Warm Welcome plan I read the small print in the email and found they were actually charging a lot more than advertised and would also be charging an even more expensive ‘higher demand’ rate during the winter and summer months. I rang to find out what was going on and after over an hour on hold I was put through to the rates department who said they would not honour the advertised plan I signed up for. I cancelled immediately. Very shady operations and it’s just lucky I checked the small print.

I have found Momentum Energy to be a Reputable and Reliable company. My use of electricity is only around the $80.00 mark per month with Momentum Energy... I have had good customer service with the consultants when phoning them... I will recommend Momentum to everyone that will listen... To Those who have said that their bills increased after changing to Momentum Energy, had they paid up their electricity accounts before switching... This makes a marked difference...

SCAM! Please avoid.
They advertised a lower rate on their website for the nothing fancy plan and after lots of research and comparing I switched from LUMO based on the rate and then when I received my first bill I was charged a much higher rate. They will not honour the original rate advertised and going off these google reviews I suspect they are doing this to a lot of customer.
It also looks like the 5 star reviews are fake.
I will be reporting to the ombudsman as this is extremely unethical.
Interestingly, soon after switching I saw this comparison list which has momentum as the fourth highest billed energy company. AVOID and don't be fooled by their fake reviews.

My electricity bill with Momentum suddenly shot up to $650 for the June-Sep period. Compared to previous years, it was $200 more. They have increased my daily charge unit price from $1 to $1.44. I rang and spoke to two customer service officers today and they couldn't explain my bills. They beated around the bush talking about anything and everything but not answering my questions. Don't go to these people. They don't even deserve 1 star.

We were charged higher price than quoted.
When we moved supplier we were charged $590 for 18 days while 30 days in July was only $218. We normally use less than $200/month. We don't use heater or have any new equipments in house. So this charge is excessive.
That was exactly same with another reviewer name John. So I wasn't the only one.
BE CAREFUL when you sign up with them.

Signed up because previous provider put rates up by 25%. After 2 months with them, they reduced solar feed-in tariff by over 25%. Less than a month later I received another email telling me my usage charges are going up 44%. I can only surmise that the "starter rate" they put you on is only to get you to be a customer and then after a month or two try and gouge you with increased prices in the hope you are too apathetic to change providers. I find this behaviour disgraceful. Will never go back to them.

Beware of introductory offers that don't last!

We're getting a 50 percent increase to our business out of greed. Also, advertising rates in our suburb are 50 percent less than the actual rate for or residential.

They do not deserve the business. C Ya !