I had an issue with my kettle but it was resolved quickly and efficiently by Jessica. As it was still under warranty another one was sent to me immediately. I can’t praise Morphy Richards enough for... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
When my iron stopped working just within the three-year guarantee period I was given clear instructions about how to proceed in order to get a replacement. Sam in customer service dealt with the probl... Ver mais
I can't remember a time when I didn't have a Morphy Richards kettle in my kitchen, so when my Evoke model began to forget to switch off, I decided to buy a kettle from the Accents range. Usually... Ver mais
A empresa respondeu
Ordered an air conditioning unit through Amazon for £420 and after 3 weeks they cancelled the order on the final day it was due to be delivered. This order was essential to keep my family cool durin... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Informações de contato
, , , Reino Unido
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,2
Muito Bom
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Faulty soup maker
My soup maker developed a fault after a year. I notified Morphy Richards who decided a new one was appropriate. I had to supply quite a few photos and other proofs but it was not a difficult procedure.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your five-star review. We’re pleased to hear our team was able to arrange a replacement soup maker for you and that the process, while thorough, was straightforward.
We appreciate you taking the time to share your experience and for choosing Morphy Richards 😊
Very impressed with the service
I was very impressed with the service I received, a shout out to Jack who was excellent, very pleasant and quick to reply. All sorted in a few days thank you ⭐️
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your fantastic review. We’re delighted to hear Jack provided such helpful and prompt support, we’ll be sure to pass on your kind words.
It’s great to know everything was resolved quickly, and we really appreciate you taking the time to share your experience with Morphy Richards 😊.
Our Iron had failed
Our Iron had failed, within the warranty. After contacting, and sending photos a new iron was sent out as replacement and arrived a few days after
great experience
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your five-star review. We’re pleased to hear our team was able to resolve the issue quickly and arrange a replacement under warranty with minimal hassle.
It’s great to know the process was smooth and that your new iron arrived promptly. Thanks again for sharing your experience and for choosing Morphy Richards 😊.
Ordered a soup maker
Ordered a soup maker, within 12hrs received an email from Sam apologising about it being out of stock and offering a replacement.
I accepted this and it arrived the next day.
Not used the soup maker yet - but planning to today!
thanks
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your five-star review. We’re glad Sam was able to get in touch quickly and arrange a suitable replacement, and that it reached you the very next day.
We hope you enjoy using your soup maker and that it delivers some great results. Thanks again for choosing Morphy Richards and for sharing your experience 😊.
Making Sourdough Bread in my Breadmaker
I'm now on my 3rd Fastbake breadmaker and can't fault the machine. I'm now wanting to try making sourdough bread in it and Jessica of customer services was brilliant sending me a couple of recipes to try. ***** from me.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your lovely review and continued loyalty 😊
We’re especially pleased to know our customer services team were able to help, and we’ll be sure to pass your kind feedback on to Jessica. We hope the sourdough recipes are a success and that you enjoy experimenting with them in your breadmaker.
Thanks again for taking the time to share your experience and for awarding us five stars 🤩.
Morphy Richards sauté soup maker!
I am really impressed with Morphy Richards!
When the soup maker I ordered was out of stock, they upgraded me to a newer model at no extra cost, such great service. They replied to my emails quickly and delivery was fast. I’ve used the soup maker once and it worked brilliantly.
However, there are a few marks on the bottom that I have not been able to remove, despite following the cleaning instructions on the manual. I also didn't use the sauté function therefore it's not burnt vegetables. The soup maker is amazing in itself, the fact that you have lovely smooth soup in 21 minutes! It's just a shame the vegetables stick to the bottom while cooking.
Overall, excellent customer service and a great product, highly recommended!
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to share such a detailed review. We’re really pleased to hear you were happy with the upgrade, quick delivery, and the results, smooth soup in 21 minutes is always a win 😀.
We’re sorry to hear about the marks on the base of the jug. To help reduce sticking during cooking, we recommend adding liquid or stock first before the ingredients, and using a small amount of oil at the start, even when not using the sauté function.
For existing marks, filling the jug with boiling water and a few drops of washing-up liquid, then running the blend function briefly, can often help. If needed, gently cleaning the area with a soft scouring pad in a circular motion should remove any remaining residue.
Thank you again for your kind words and recommendation. Your feedback is really appreciated and helps us continue to improve our products and guidance. Thanks again for choosing Morphy Richards 😊
Warranty fully honoured
I contacted Morphy Richard’s customer service as the jug kettle I had purchased via a retailer 18 months previously had suddenly ceased working.
A swift response and after some evidential photos were exchanged a new one was despatched promptly.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear the warranty process was handled quickly and that a replacement was dispatched promptly. It’s great to know our customer service team was able to support you and resolve the issue smoothly. We really appreciate you taking the time to share your experience. Thanks for choosing Morphy Richards 😊
I bought a kettle and toaster direct…
I bought a kettle and toaster direct from Morphy Richard’s . Have commented on this before but after a faulty item and terrible service I returned the items. Still waiting for a refund. Stupidly because the colour was exactly what I wanted I bought again through Amazon . Paid more but thought at least their delivery is good. Kettle came through Amazon next day delivery. Toaster for some reason came direct from Morphy Richard’s and Royal Mail . Guess what. Toaster which was due to be delivered on 25 January is still out there with no indication of when it’s being delivered . Do not use this company unless you want to pay for a product you won’t receive and awful customer service
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to leave a review. We’re sorry to hear about the frustration you’ve experienced and appreciate the opportunity to clarify the situation.
We have thoroughly checked our records and can confirm that we do not hold any direct order for a toaster matching the details described. Additionally, Morphy Richards does not use Royal Mail for the delivery of our direct-to-consumer orders.
Based on the information provided, it appears this item was purchased via Amazon Marketplace and fulfilled by a third-party seller, not directly by Morphy Richards. In this case, all delivery, tracking, and refund enquiries need to be handled by the seller through Amazon, who will be best placed to investigate and resolve this for you.
If you believe this information is incorrect or you have an order number from a direct Morphy Richards purchase, please contact our customer service team with those details so we can review further. Otherwise, we strongly recommend reaching out to Amazon Customer Services for immediate assistance.
After some exchange of emails I was…
After some exchange of emails I was pleased to receive a new replacement kettle. However I worry for anyone elderly who isn’t tech savvy, how could they send a video or photos? Also, am shocked that my old kettle only lasted 18 months!!!
15 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your feedback. We’re pleased we were able to resolve the issue by arranging a replacement kettle, but we do understand and appreciate your concerns. We know that providing photos or videos isn’t always easy for everyone, and this is something we continually review to make our processes as accessible as possible. We’re also sorry to hear your disappointment about the lifespan of the original kettle, and we appreciate you taking the time to share these points with us 😊.
Very happy with the reply from customer…
Very happy with the reply from customer service although had decided to buy a new slow cooker…and even more surprised to get an oap discount of 25per cent! I have had two morphy Richards slow cookers….loved them both in fact small one still working!
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your lovely feedback 🤩 We’re really pleased to hear you were happy with the response from our customer service team and that the discount was a nice surprise. It’s great to know you’ve enjoyed your Morphy Richards slow cookers over the years, especially that your smaller one is still going strong. Thanks again for choosing Morphy Richards 😊
Everything ran smoothly
Everything ran smoothly.
My order was delivered very quickly and my airfryer is great
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your review 😊 We’re delighted to hear your order arrived quickly and that you’re enjoying your airfryer. We really appreciate you taking the time to share your experience 🤩
Great product
Great product, quick delivery, used the fan throughout the recent hot summer and it even folds down flat so we took 2 on our caravan holiday
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your review 🤩 We’re really pleased to hear you’re happy with the fan and that delivery was quick. It’s great to know it kept you comfortable during the hot weather and was handy enough to take along on your caravan holiday too. Thanks again for sharing your experience and choosing Morphy Richards 😊.
Quality concerns and customer support
Having recently provided a review which outlined my dissapointment with the brand and products. I was delighted to be contacted and offered replacements. I thought this type of customer approach was a thing of the past but it has restored my faith in not only customer services but morphy richard as a brand.
Thankyou
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and understand how disappointing this must have been, especially given your past trust in the Morphy Richards brand. This certainly isn’t the level of quality we aim to deliver.
We’d like the opportunity to look into the issues you’ve mentioned and see how we can help. We’ve requested your details via Trustpilot and are awaiting your response so we can review this further and work towards a resolution.
We hope to hear back from soon.
Successful phone call
The telephone operator did what he could to try to solve my problem with an appliance.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your feedback 🤩 We’re glad to hear our team member was able to help and do their best to resolve the issue with your appliance. We appreciate you taking the time to share your experience 😊.
Excellent Service ...I spoke to Rich this morning at Morphy…
I spoke to Rich this morning at Morphy Richards requesting a kneading blade for my breadmaker. Rich was very helpful in sending me an email with list of retailers who maybe able to supply one, as the kneading blades were out of stock at Morphy Richards. Rich was very polite and very helpful. I have now ordered one from Amazon. Thank you. Kind regards
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear that Rich was able to help and provide guidance on sourcing the kneading blade. It’s great to know you found the support polite and helpful, even though the part wasn’t immediately available from us. We really appreciate you taking the time to share your experience 😊
No steam from iron.
After just seventeen months, my iron, stopped giving out steam. I had registered it online when purchased, so therefore had a 3 year warranty. Once I had filled the online form in , I was helped by Jessica who advised me to try different things to solve the problem. However after a week, still had the same issue. Today Jessica informed me that I would be receiving a new replacement and how to discard my broken iron. I am obviously really happy with the outcome and how Jessica dealt with the situation. I have purchased Morphy Richards for many years and because of the outcome, will continue to.
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for sharing your experience 😀 We’re sorry to hear about the issue with your iron, but we’re really pleased that Jessica was able to support you through the troubleshooting process and arrange a replacement under your warranty. It’s great to know you’re happy with the outcome and that we’ve been able to maintain your trust after many years of choosing Morphy Richards. Thanks again for taking the time to leave such detailed feedback 😊.
Outstanding customer service and very…
Outstanding customer service and very prompt and professional response to a delivery issue I had with EVRI.
Totally satisfied with the outcome and would definitely buy again.
Very pleased with the quality of our Micro Toastie which is great value, simple to use and clean. Would highly recommend
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your fantastic review 🤩. We’re really pleased to hear our customer service team were able to resolve the delivery issue quickly and professionally, and that you’re happy with the outcome. It’s great to know you’re enjoying your Micro Toastie too 😀 Thanks again for your recommendation and for Morphy Richards 😊
Easy to navigate
The website was easy to navigate. The product bought was an iron and delivery was efficient
14 de agosto de 2025
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your review 🤩 We’re glad to hear you found the website easy to use and that your iron arrived efficiently. It’s great to know everything went smoothly from ordering to delivery. Thanks again for choosing Morphy Richards and taking the time to share your experience 😊
Murphy Richard’s C S Team
Murphy Richard’s C S Team, in particular, Alex were very understanding and very helpful regarding my return request of an electrical item.
Consideration was afforded to my return request reason, and responded very quickly with return request confirmation. All relevant information and labels sent via email, and I was able to expedite a return.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to share your experience 😊 We’re really pleased to hear that Alex and the team were able to help and that the return process was handled quickly and clearly. Making things straightforward for our customers is important to us, so it’s great to know everything went smoothly. Thanks again for your feedback.
My iron leaks very poor design wish I…
My iron leaks very poor design wish I had chosen an alternative
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
We’re sorry to hear your iron isn’t performing as expected, we understand how frustrating this can be. We’ve requested your email via Trustpilot so we can look into this and offer a solution, but we haven’t received a response yet.
If you could get in touch with us directly, we’d be happy to assist and help resolve the issue.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.