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Veja o que dizem as avaliações
I had an issue with my kettle but it was resolved quickly and efficiently by Jessica. As it was still under warranty another one was sent to me immediately. I can’t praise Morphy Richards enough for... Ver mais
A empresa respondeu
Hi I needed an instruction manual for my bread maker, I contacted Morphy Richards and within a couple of days they had emailed it to me, great service from a large company. well done Morphy Richards.... Ver mais
I can't remember a time when I didn't have a Morphy Richards kettle in my kitchen, so when my Evoke model began to forget to switch off, I decided to buy a kettle from the Accents range. Usually... Ver mais
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Detalhes da empresa
Escrito pela empresa
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Informações de contato
, , , Reino Unido
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,3
Excelente
4 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
5* customer service
The microwave, kettle and toaster that we purchased are really nice and very reasonably priced. Claire at Morphy was also extremely helpful and went above and beyond when assisting us. Many thanks.
29 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your fantastic 5-star review 🤩 We’re delighted to hear that you’re enjoying your microwave, kettle, and toaster, and that you found them to be great value. It’s especially wonderful to hear that Claire went above and beyond to assist you. We’ll be sure to pass on your kind words to her, as we know she’ll really appreciate the recognition. Thank you again for your feedback and for choosing Morphy Richards 😊.
Very happy with Morphy Richards…
Very happy with Morphy Richards customer service.
24 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
We're delighted to hear that you were very happy with the service you received from our customer service team. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Morphy Richards!
Electric throw
Had issues with an electric blanket which stopped working. Had to provide evidence through photos/videos which is fair enough. Once information sent through, customer service was excellent and sent replacement out promptly.
24 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to leave a review. We're sorry to hear you experienced an issue with your electric blanket, but we're pleased that our customer service team was able to assist you quickly once the requested information was received. It's great to know the replacement was arranged promptly and that you were happy with the service provided. 😊
Morphy Richards Iron
The iron works very well and is very suitable for our requirements.
1 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to leave your review. We're delighted to hear that the iron is working very well and is perfectly suited to your requirements.
We appreciate your feedback and hope you continue to enjoy using your iron. 😊
I recently bought a Morphy Richards…
I recently bought a Morphy Richards bagless cylinder vacuum cleaner model 980563
Absolutely highly delighted with it "what a little power house suction is amazing and it is so light and easy to move and doesn't take up much storage space absolutely perfect for a single person or couple in their later years like myself 63
Totally recommend this little gem 100%++++
20 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for such a lovely review! We're thrilled to hear how pleased you are with your 980563 bagless cylinder vacuum cleaner.
We're especially pleased that it's proving to be such a practical fit for your home, and we love that you've described it as a "little gem"! Thank you for your recommendation and for sharing your experience – feedback like yours means a great deal to us.
Jack the customer service rep was…
Jack the customer service rep was really helpful with my faulty item.
19 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to leave a review. We're sorry your item developed a fault, but it's great to hear that Jack was able to help and make things easier for you. We'll make sure your comments are shared with him – I'm sure he'll appreciate the recognition. Thanks again for your support and for choosing Morphy Richards. 👌✨
Customer service exceeded my expectations regarding steam iron
I rang about avoiding hard water deposits building up in steam iron. I've had the model 303131 for over five years and it has been fantastic. Customer support, Rich, was very helpful and suggested a number of ideas to reduce calcium build-up. Would highly recommend this product and Morphy Richards' customer service.
19 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your fantastic review and for your continued support over the past five years. We're delighted to hear that your 303131 steam iron has served you so well and that Rich was able to provide helpful advice on reducing limescale build-up.
We always aim to offer practical support to help our customers get the very best from their products, so it's wonderful to know this was appreciated.
Excellent customer service when I…
Excellent customer service when I encountered a fault. The guidance was straightforward and clear, helpful, prompt and courteous. A fantastic service and highly recommended!
19 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your wonderful review and recommendation. We're delighted to hear that you found our guidance clear and straightforward, and that our team was able to provide prompt, helpful and courteous support when you experienced a fault.
We truly appreciate your kind feedback. 😊✨
Got a prompt courteous reply with…
Got a prompt courteous reply with helpful suggestions even though the team couldn’t solve my problem directly. They were apologetic for not being able to help more and this is refreshing in an era where big companies can be very obstructive to communicating directly with customers. Well done Morphy Richards for being customer focussed and human.
19 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to share your experience. We really appreciate your kind words. While we're sorry we weren't able to provide a direct solution on this occasion, we're pleased to hear that our team was able to offer helpful advice and that you felt supported throughout the process.
Thank you for choosing Morphy Richards!
Customer service support has been…
Customer service support has been excellent. My problem was dealt with very quickly and all correspondence was friendly and polite.
18 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
We’re delighted to hear that your issue was resolved quickly and that you found our correspondence friendly and polite throughout.
Providing efficient service and a positive customer experience is always our goal, so it’s great to know we met your expectations.
Thank you for taking the time to share your experience and for choosing Morphy Richards. ✨👌
Good products and excellent customer service
Delivery of order was very prompt and parcel arrived safely. I was clumsy and damaged a part which was not available from the website. On contacting Customer service, they were very understanding and said they would try to source the part. Next working day I got an update. 2 days later, I received the part. I am very grateful for the excellent attention and the efforts made to source this minor but important part on my Mixstar stand mixer. On first use, I found it worked very well, good results (although the Victoria sponge recipe in the book requires more mixture for the baking tin size!). The parts are well packed and the holder for storing is well designed. Mixing bowl is sturdy stainless steel. Speed controls worked well, very useful to have a count-up timer too. Thanks for everything!
17 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your wonderful review 🤩. We’re delighted to hear that your order arrived promptly and that you’re enjoying your MixStar stand mixer. It’s great to know you’re pleased with the design, features, and performance. We’re especially pleased that our customer service team could assist in sourcing the part you needed so quickly, going the extra mile to help our customers is something we always strive for. We really appreciate your detailed feedback (and your note on the recipe too!), and we hope you continue to enjoy many more successful bakes. Thank you again for your kind words and for choosing Morphy Richards 😊.
Prompt reply to the problem
Prompt reply to the problem. Easy,clear instructions on how to proceed. On following instruction re returning damaged goods, I received prompt reply, complete understanding, apology, replacement and how to dispose of damaged goods. Absolutely first class service. Polite,respectful and helpful! 👌
18 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your fantastic 5-star review. We are delighted to hear that our team was able to provide a prompt response and clear guidance throughout the process. Customer satisfaction is extremely important to us, so it's great to know that the issue was resolved quickly with a replacement and suitable advice regarding the damaged item.
Your kind comments about our team's professionalism, politeness, and helpfulness are greatly appreciated and will be shared with them. We hope you continue to enjoy our products.✨😊
My jet steam iron not steaming and…
My jet steam iron not steaming and after providing evidence and photos of proof, it was replaced under the warranty… good customer service.
17 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to leave a 5-star review.
Providing prompt and efficient support is important to us, and we're delighted that you were happy with the service you received.
Thank you for choosing Morphy Richards.
My first time using MR customer service…
My first time using MR customer service desk. I felt i had to jump a few hoops claiming under manufacturers warranty for my fault iron. However that person feeling aside logically it makes a of sense. We managed to get to the bottom of it all and was sent a refurbished iron which came the very next day! That impressed me massively. The staff and service is rapid and really helpful. Thank you MR team!!
16 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for taking the time to share your experience. We're so pleased to hear that our team was able to help quickly and that your replacement arrived so promptly.
We appreciate your patience with the troubleshooting process, as these checks help us get to the right resolution as quickly as possible. Just to clarify, we don't send refurbished products. All warranty replacements are brand-new items dispatched directly from our warehouse.
Thank you again for your kind words, we'll be sure to pass your feedback on to the team! 😊
Morphy Richards Iron
Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all this and investigation I have now received a replacement tank. Please be aware older people might struggle with all this technology to do all that is required! Pleased with the iron itself
6 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your feedback. We're sorry to hear the initial issue with the leaking water tank and appreciate that providing photos and videos can sometimes be inconvenient. Your comments have been noted.
We're pleased we were able to resolve the issue with a replacement tank and that you're happy with the iron itself. Thank you for choosing Morphy Richards.
Prompt and professional customer service
Customer service replied promptly and politely to our issue. They guided us through a checking process and their instructions were always clear and professional. They were extremely helpful in resolving our issue, which unfortunately couldn’t be fixed, by sending a replacement product very swiftly. Overall, excellent customer service and we wouldn’t hesitate to buy future products from this brand, safe in the knowledge that any after sale care required would be dealt with so efficiently.
16 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your fantastic 5-star review 😀.
We’re sorry that your product couldn’t be repaired, but we’re really pleased that our team was able to guide you clearly through the process and resolve things quickly with a replacement.
It’s great to hear that you found our service prompt, professional, and helpful throughout. Providing efficient after-sales support is something we take great pride in, so your feedback means a lot to us.
Thank you again for your kind words and for your confidence in choosing Morphy Richards for future purchases 😊.
Excellent customer service
Excellent customer service, immediate response to query and sent relevant information and offered support, highly recommend
15 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your 5-star review 😀.
We’re delighted to hear that you received an immediate response and found our support helpful and informative.
Providing quick, clear, and supportive service is exactly what we aim for, so it’s great to know this stood out to you.
Thank you for your recommendation and for choosing Morphy Richards 😊.
Difficult to buy a VERY NOISY KETTLE
Due to the unclear checkout process with Morphy Richards I ended buying 2 kettles instead of 1 by mistake . I was unable to cancel despite getting on to their customer service the same day as the order was placed. The return and refund process is unnecessarily slow and difficult. Also, the Motive 1.7L Jug Kettle I bought is EXTREMELY NOISY - the loudest kettle I ever had in 55 years - and it does not keep boiling long enough to be 100% sure that any germs in the water are killed and really dead.
28 de maio de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your review.
We’re sorry to hear that your experience did not meet expectations, and we’d like to clarify a few important points.
Your order was placed at 18:02, which is outside of our customer service operating hours (which close at 17:00). We received your email request at 18:34 and responded at the earliest available opportunity the following day at 12:18. By this time, the order had already been processed by our warehouse team. As outlined in our cancellation policy, due to the speed of our dispatch operation, it is not always possible to stop an order once it has entered processing, even if it has not yet been marked as dispatched.
We do appreciate that ordering errors can happen. However, customers are provided with a full order summary and the opportunity to review all items before completing checkout. This step is specifically in place to help prevent situations such as duplicate orders.
Once we confirmed that cancellation was no longer possible, we promptly provided clear return instructions. Our returns and refunds process is standard: items must be received back at our warehouse before a refund can be issued. This ensures fairness and accountability across all orders.
Regarding your comments about the kettle, perceptions of noise can vary depending on the model and personal expectations. Customers seeking a quieter boiling experience may wish to consider models specifically designed with quiet boil technology, as not all kettles are engineered with this feature.
We’re always looking to improve and do take feedback seriously, but we also aim to ensure that information shared in reviews accurately reflects how our processes work.
If you still require assistance with your return, our customer support team will be happy to help.
Deep fat fryer was faulty,Customer…
Deep fat fryer was faulty,Customer service very helpful and sending me a new one.
15 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your 5-star review 😊
We’re sorry to hear that your deep fat fryer was faulty, but we’re really pleased that our customer service team was able to assist you and arrange a replacement quickly.
We hope your new fryer works perfectly for you, and thank you again for your feedback 😀.
My breadmaker arrived and when I opened…
My breadmaker arrived and when I opened it the kneading blade was missing. I contacted customer service and once my purchase was verified my part was ordered. The customer service was exceptional, keeping me updated regularly of progress and confirming my missing part would with me in a few days. Would definitely Morphy Richards based on this interaction.
12 de junho de 2026
Avaliação não solicitada
Resposta da Morphy Richards UK
Thank you for your fantastic 5-star review 😀
We’re sorry to hear that your breadmaker arrived with a missing part, but we’re really pleased that our team was able to resolve this quickly and keep you updated throughout.
It’s great to know you found the service exceptional and felt supported every step of the way, this is exactly the experience we aim to provide.
Thank you for your recommendation and for choosing Morphy Richards 😊.
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