MotoSport.com Avaliações 

265
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ron is truly a rock star in my opinion! I was having problems getting my order through online so I called & Ron answered the call. He was able to get my order through & expedite the shipping for a par... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Motosport.com has been a fantastic resource for hard to find parts. Restoring older European off-road bikes can be challenging and often expensive. I have been able to acquire reasonably priced OEM pa... Ver mais

Avaliado com 2 de um total de 5 estrelas

First, they are a legitimate site, they fulfill orders in a timely fashion with quality products. However, their bait and switch advertising tactics have become simply ridiculous. For instance, If... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I ordered parts on a Sunday. Their site said that parts would be delivered by Thursday of the same week. Parts did not come until the following Tuesday which meant we missed a great weekend of riding.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Veículos e Transporte

Informação fornecida por fontes externas variadas

Shop MotoSport's large inventory of dirt bike products including helmets, tires, motocross gear, aftermarket and OEM parts


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

265 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 78% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(265)

34 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Stay away and do not be cheated!

Placed order only because they said ships next day with ETA of 2 day shipping. Order now says 9 days out. They lie, don't fall for it. Then when you go to return the product that you paid $8 for, they make you pay an additional $7 return label fee. Stay away or deal with the consequences

8 de agosto de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Did not send my product and will not…

Did not send my product and will not return my money saying it’s not their fault. They have an army of fake customer service people who pretend to care. They might respond to this to pretend to care

4 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I will not order items from MotoSport again.

I will not order items from MotoSport company again, as the company only keeps positive reviews, and took down twice my review of their team's negligence with my small order.

Instead I will post on Google Forums and other locations, as MotoSport deleted the review. This is dishonest. Even Amazon allows customers to leave honest reviews when their shipments do not arrive.

Motosport did not mail the item, nor respond.

"Your company at MotoSport never delivered this pair of gloves to me. I ordered it on May 4,2023. Followed up several times. No one from your customer service responded, even after my May 22,2023 email. I will likely not order from you again. What horrible customer service. As of May 26,2023, the item is "lost in transit" but only did I contact and post the review did they bother to review the order."

Three-weeks and no delivery. If this is happening to me, I'm sure other customers with more expensive items and orders can only imagine the negligence.

4 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Motosport is the only place you should shop..

If you shop anywhere else, you are missing out.
Motosport ships fast and their customer service is impeccable. Their FastCash system is awesome. I have already ordered a skid plate for my mx bike completely free due to FastCash. I will never shop anywhere else. They have earned a customer for life. Even one day at my local mx track a motosport rep guy was there and gave me a free t shirt just randomly. These guys are cool and deserve great reviews because they do great business!

28 de abril de 2023
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

So Stoked you had an awesome experience with us Preston! We really appreciate your business and love having you as a customer!

Avaliado com 1 de um total de 5 estrelas

me trataron como estafador me cancelaron tods las ordenes

hice la compra de varios productos y en tres oportunidades me la cancelaron no me quicieron decir porque y practicamente me dijeron estafador con lo que me respondieron pesimo servicio, que perdida de tiempo . esto fue lo que me respondian Pido disculpas, pero después de investigar más a fondo esta cuenta, no nos sentimos cómodos cumpliendo con este pedido. No se le ha facturado ningún artículo y este pedido se ha cancelado. No se facturará ningún artículo y, en este momento, este pedido no se completará ni se enviará. hice mis compras en amazon sin problemas

1 de abril de 2023
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Hola José, hemos intentado comunicarnos contigo varias veces con respecto a este incidente, sin embargo, no hemos obtenido una respuesta. Me gustaría saber más sobre su situación para que podamos resolver el problema.

Avaliado com 1 de um total de 5 estrelas

Misleading website

Misleading website sizing yielded the wrong size tubes. Charged me $13 + to return. Never again

Edit after calling customer service:

It took a bit of arguing, but they eventually caved. Said it was my fault. Said tubes would have fit, even though my size was not listed on the tube. Got a full refund, but I didn't want to be the jerk they made me be.

18 de setembro de 2022
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Hi Richard, Without knowing the order number to really deep dive, this doesn't sound right for us, We typically only charge, if anything, 6.99 for a return label. typically if its an issue with our website, we waive that shipping charge, I'd love to make this right for you! Please reach out to us via call chat or email so we can make sure we get this resolved!

Avaliado com 1 de um total de 5 estrelas

I ordered a fuse stay for my 2008…

I ordered a fuse stay for my 2008 Yamaha R1 and a couple bolts. Its been 10 days and it still hasn't shipped. Who cares if you save a couple bucks if it takes 3-4 weeks to get simple items they say are in stock? I will NEVER order from them again.

18 de agosto de 2022
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Hey Mark,
I'd love to find out more about this situation so we can make it right, If you see this review please reach out to us at 1-866-677-7338 or use the chat feature on the site!

Avaliado com 1 de um total de 5 estrelas

Didnt receive product, wont give promised refund

Ordered a tire december of last year, hadnt received it in march so reached out to them. They told me it was lost in transit and would be shipped out again. Gave it another 2 months and contacted them again. Was told it was lost yet again and now they were out of stock. I asked for and was promised a refund that I never got. They wont respond to my emails now. I wasted 5 months and over $100 for a product they never got to me and wont refund.

23 de julho de 2022
Avaliação não solicitada
logotipo da MotoSport.com

Resposta da MotoSport.com

Hi Anthony,
I'd love to find out more about this situation so we can make it right, If you see this review please reach out to us at 1-866-677-7338 or use the chat feature on the site! We can take a look at your order and see about that refund! Thank you.

Avaliado com 5 de um total de 5 estrelas

Had a great experience with MotoSport.com

Had a great experience with motosport.com Great customer service. They had only 1 Akrapovic titanium exhaust left in stock. Customer service helped verify that instead of authorizing an order for an item they didn’t have like a previous website I dealt with. Item shipped that same day just as advertised, and it actually arrived earlier than the posted ETA. I also got 45$ to spend on their website. I will definitely be shopping here again.
-Josh

23 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy with my tire set

I recently bought a set of tires for my Yamaha FZ09, tires Pirelli Rosso, I got them on a great deal and shipping was very fast too, my first purchase with them and no complains at all, will buy more in the future since their prices are pretty good.

9 de abril de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Annoying uncertainties.

Annoyed price changed and shipping is taking longer than told. Also, shipping only clarified for 2 of 3 items!

Cheaper but would rather pay extra for faster & more accurate service.

31 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It's terrible customer service charge…

It's terrible customer service charge your credit card twice and then try to make up some story that it accidentally happened After 3 days of calling I finally got it Figured out And they say they can't update your email unless you place another order with them That's the biggest sh%$ story I ever heard

30 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely incredible customer service…

Absolutely incredible customer service and very fast shipping. I've bough around 10 items from them in the last 3-4 weeks and while I've had to return/exchange a few (nothing as a fault of motosport) they have gone above and beyond to make sure that I am taken care of. They have been very quick and responsive and they make returns incredibly easy.
I bought some items for my motorcycle from 2 other online stores recently and customer service for both of these companies was horrible. No communication, very difficult to return or cancel items.
Going forward, I will be purchasing all of my moto parts and accessories through motosport.com

2 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Installed a oil pump purchased from…

Installed a oil pump purchased from Motosport in July 2021 and it had failed by October. OEM part. Said they wouldn't replace it because it wasn't Installed by a dealership. They do not have a disclaimer that states this information about OEM parts. Who do they think they are selling these parts to?

18 de dezembro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I bought a chain from them No problems

I bought a chain from them and I didn't have any issues. After that I ordered another chain then realized the one I had will work length wise after cutting it. Sent it back no problems at all. I guess be careful using the site judging from other reviews it seems they have issues with stock and customer service.

1 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Customer service is all over the place

The short story is that I tried to buy a motorcycle exhaust, and had to cancel my order after getting jerked around.

The site claimed it was in stock, and would ship within a day. Several days later I got an email saying the item was on backorder. I had to call customer service who told me it would be another 10 days before it was in stock and would ship. I explicitly asked if it would be able to ship the same day it arrived in their warehouse, to which the rep lied to me, and said it would. When it didn't ship, I contacted them again, via email, and when that was a canned response, I had to use their website chat.

The chat rep told me that they had the item, but I should "check back" at the end of the week to see when it would ship. Forget that. The item was already over 2 weeks late. I'm not going to check back in the HOPE that it MIGHT be ready to ship. On top of that they over charged me for the other item in my order.

27 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Motosport e-gift cards are rarely sent

Motosport e-gift cards are rarely sent. Every time I buy one I have to call to get the gift card number. Today when I called they blamed my email even though 3 years ago an employee told me they're aware of their problem with e-gift cards. So apparently they never fixed their
e-gift problem because it's easier to blame the customer. Not cool.

24 de junho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Customer service sucks!!!

Ordered OEM KTM parts online, UPS never delivered package. Made claims with UPS but could only go as far as I’m not the shipper, informed MotoSport about it. That next step should be from the shipper. UPS did their own investigation and could not locate package. MotoSport Customer Service replied at first then ghosted me. To be fair my other purchases online did arrived and were good deal. Looked somewhere and found KTM world, ordered most of the lost parts and got it. My advise for OEM KTM parts, best to go to KTM world. Priced lower than MotoSport and with EXCELLENT customer service. Night and day difference.

6 de janeiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

lots of problem i encountered in moto…

lots of problem i encountered in moto sport..1stly they double charged me with an item i bought and 2nd delayed products 3rd customer service sucks and wont reply to ur concerns!!!

20 de dezembro de 2020
Avaliação não solicitada

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