The gentleman was fantastic and helped me solve the problem in a short period of time. Your company has great customer service, and I've enjoyed working with everybody for many years. Keep it up!
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Veja o que dizem as avaliações
Due to new tax regulations we are sadly having to change programs. Having used MRI for over 10 years, we are sad to see it go as it has done everything we asked and more. Great property management s... Ver mais
Overall, the experience has been extremely positive, apart from billing. We have not had correct billing for over a year and since we took on an extra, bundled service package. I have detailed the d... Ver mais
Working with MRI to maintain and improve our PMX system has been a much smoother experience when we began working together as a Company to tackle the Software. Customer support is able to quickly solv... Ver mais
Detalhes da empresa
Sobre MRI Software
Escrito pela empresa
Become a Real Estate Visionary
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s open and connected, AI-first platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide.
Explore our solutions below:
Commercial Property Management
Residential Property Management
Workplace Management
Facilities Management
Energy Management
Request Further Information
Informações de contato
28925 Fountain Parkway, 44139, Solon, Estados Unidos
- 1-800-321-8770
- sales@mrisoftware.com
- www.mrisoftware.com
4,7
Excelente
3 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extremely Helpful
I was amazed at the quick response to get my account reactivated and running again, Thank you so much!
28 de janeiro de 2026
So helpful and friendly
9 de fevereiro de 2026
Always great working with the MRI Team
Always great working with the MRI Team! Matt was able to assist me, and able to get my issue resovled promptly.
28 de janeiro de 2026
As I try to sign in with my…
As I try to sign in with my password,angus tells me I do not have access to the application.
9 de fevereiro de 2026
Resposta de MRI Software
Thank you for your review Paul - I understand that you have been in contact with our support team and that this issue has been rectified. Please do reach out to the team again should you require any further assistance.
Support is very responsive
9 de fevereiro de 2026
Fast response time!
26 de janeiro de 2026
Knowledgeable and friendly staff…
Knowledgeable and friendly staff resolved my issue quickly
27 de janeiro de 2026
Changed password
The young lady that helped me change my password was very kind and understanding, she stayed with me even when I was trying to figure out a new password.
5 de fevereiro de 2026
It takes too long to get answers…
It takes too long to get answers needed. I have dead lines to meet and I cannot wait days to get things done. I made journal entries to fix the issue, but the prior year journal doesn't work as expected. the entries made were to correct the closing but the closing entries happen in the january ledger. the journal entries I made had to be reversed and made in January. the closing entries should be made in December GL. I really hope this can be fixed as it is not working well at all. I would also like to have a direct number to support as this work around with the number I was given is not good. it takes too much time to explain the problems twice.
3 de fevereiro de 2026
Resposta de MRI Software
Thank you for your review Deb. We value your feedback and appreciate the opportunity to address your concerns. Your comments have been escalated and one of our Financials experts will be reaching out to you today to better understand the issues and work with you on a path toward resolution.
Its so nice to call customer service…
Its so nice to call customer service and a kind individual helps you fast.
4 de fevereiro de 2026
Extremely long hold times w/ No resolution
Extremely long hold times, and when our office gets someone, our issue is rarely resolved. We are beyond frustrated.
3 de fevereiro de 2026
Resposta de MRI Software
Thank you for sharing your feedback Micalena. We appreciate you bringing this to our attention and are sorry to hear that your experience has not met the high standards we aim to deliver to our clients. A senior support manager will be reaching out to you today to better understand the issue and work towards a resolution.
HAB staff are great to work with
HAB staff are great to work with. When an issue needs to be address, they are on it and assist with getting the matter resolved.
31 de janeiro de 2026
I appreciate notifications of things…
I appreciate notifications of things that need to be signed so things don't fall through the cracks. Lots of moving parts in real estate sales & "another pair of eyes" is much appreciated!
18 de janeiro de 2026
Nothing went wrong
Nothing went wrong. The phone was answered in a reasonable amount of time. The lady was professional and very helpful.
28 de janeiro de 2026
Excellent Support.
29 de janeiro de 2026
Simple and easy to use
29 de janeiro de 2026
Customer support is always helpful!
28 de janeiro de 2026
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