ORDERED PRODUCTS NEVER TURNED,THEY ARE UNCONTACTABLE ,WERE IS THE CUSTOMER CARE NUMBER? I WANT MY MONEY BACK. IF I COULD GIVE A LOWER NUMBER I WOULD. NEVER DEAL WITH THIS MOB.
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Veja o que dizem as avaliações
I bought an aftermarket Mazda 2 bumper and the bumper was a perfect fit and the service was awesome. I bought the bumper on Monday night and it was ready for pick up on Tuesday afternoon. Pick up in S... Ver mais
A empresa respondeu
Ordered a replacement alternator, which was correct and fit as expected. Drove locally with no issues, then the alternator failed when my wife was 90 minutes away. The pulley wheel shaft seems to have... Ver mais
A empresa respondeu
Brisbane to Melbourne in 2 days using Auspost courier !! Good tracking system and quality messaging from seller to buyer. Breakable plastic part made safe in plenty of bubble wrap. Part as adverti... Ver mais
Detalhes da empresa
Escrito pela empresa
My Auto Parts is the online auto parts store of one of Australia's largest importer of genuine, certified and quality aftermarket car parts. All our parts are brand new, in stock and in Australia.
Informações de contato
Brisbane, Austrália
- info@myautoparts.com.au
- www.myautoparts.com.au
3,8
Muito Bom
983 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
easy and quick service
the transaction was easy and was plenty of correspondence and was delivered quickly and on time
19 de janeiro de 2024
Resposta da My Auto Parts
Thank you so much for the awesome 5- star feedback Andrew! We truly appreciate it! Cheers!
The part that was ordered was what was…
The part that was ordered was what was received
19 de janeiro de 2024
Resposta da My Auto Parts
Thank you for the amazing feedback, Mark! Cheers!
Exceptional service & sypply
Fantastic service with delivery & conformation details order shipped promptly and would certainly use this business again no hesitation.
19 de janeiro de 2024
Resposta da My Auto Parts
Thank you so much for the 5 - star review Lewis! We appreciate your kind words! Enjoy your new car part! Cheers!
Tail light replacement
First package was damaged in transit
The customer service was really great we received the replacement quicker than the first.
18 de janeiro de 2024
Resposta da My Auto Parts
Thank you, Paul for the review! Cheers!
Cheapest price I could find.
The part was very reasonably priced and arrived packaged well. Would use this company again.
18 de janeiro de 2024
Resposta da My Auto Parts
Thank you so much for the 5-star review! We appreciate you taking the time to give excellent feedback! Cheers!
Great quality rear gaurd flare
Great quality rear gaurd flare, and delivered in 3 business days.
18 de janeiro de 2024
Resposta da My Auto Parts
Thank you for giving us a 5-star review! We're glad that you have enjoyed our services! Cheers and enjoy your new car part!
Alternator died within 5 hours of replacement
Ordered a replacement alternator, which was correct and fit as expected. Drove locally with no issues, then the alternator failed when my wife was 90 minutes away. The pulley wheel shaft seems to have sheared apart, as there was metal shavings all over the now floppy and loose pulley wheel. Being so far from home, we had to tow it to a mechanic close to the break down and have him replace the alternator. Quite an unexpected cost! We did receive a refund, but have learned an expensive lesson that it is best not to trust these cheaper parts. Won't buy these cheap parts anymore... :(
30 de janeiro de 2024
Avaliação não solicitada
Resposta da My Auto Parts
Hi Kevin, we’re very sorry you had a negative experience. We take reviews like this very seriously. Our parts have an extremely low failure rate, and we are checking to see if there’s abnormalities from manufacturing. If you still have the box, can you please send a picture of the information on white stickers to info@myautoparts.com.au
where’s my part dude
you ask for a review but have not even sent the part to me yet a bit rude
20 de dezembro de 2023
Resposta da My Auto Parts
We apologize for the delay of the delivery of your car part, as of this moment majority of our team are catching up with the holiday orders as we had a Christmas closure and just resumed operations this week. Rest assured that we are working hard to process all of the enquiries that went in during the holidays. Cheers!
quick arrival of the part
20 de dezembro de 2023
Resposta da My Auto Parts
Thank you so much Adam for this awesome review! Cheers!
Resposta da My Auto Parts
Thank you so much for the 5- star review! We hope you'll enjoy your new car part. Cheers!
Resposta da My Auto Parts
Thank you so much for these kind words, Troy! We are glad that you have enjoyed our services! Cheers!
No product and not contactable.
It's been 15 days and I still have not heard anything from them. No response to 2 emails. So this is '3rd times the charm'.
20 de dezembro de 2023
Resposta da My Auto Parts
Hi Amanda, sorry for the delay, as of this moment majority of our guys are still on vacation. Rest assured that we are working hard to process all of the enquiries that went in during the holidays.
No fuss delivery..postage was just as…
No fuss delivery..postage was just as much as the item
20 de dezembro de 2023
Resposta da My Auto Parts
Thank you for leaving an awesome review! Happy New Year!
Excellent customer service and fast…
Excellent customer service and fast delivery.
20 de dezembro de 2023
Resposta da My Auto Parts
Thank you, Mayis for this 5-star review! We are glad that you have enjoyed our services! Cheers!
Thank you!!!!
This company has done above and beyond my expectations everything about them is good there service the staff and quality of the stuff they have. Not only is this business just a great the staff is good too and in specifically Lee wilson he helped me out and really did care about customers i am really lucky he helped and anyone else should be lucky for him too.
2 de janeiro de 2024
Avaliação não solicitada
Resposta da My Auto Parts
Thank you so much for taking the time to give us your 5- star review! We truly appreciate it! Cheers!
No Updates on delivery
I ordered my car parts on the 19th of December. I have not received any updates on my delivery. I have emailed them multiple times and called multiple times with no answer. I need my order asap. Lack of communication 👎🏻👎🏻👎🏻👎🏻
19 de dezembro de 2023
Resposta da My Auto Parts
Hi Siddhartha, apologies for the delay, as of this moment majority of our guys are still on vacation. Rest assured that we are working hard to process all of the enquiries that went in during the holidays. Thank you!
The parts were exactly as advertised
The parts were exactly as advertised. They are genuine Hyundai parts. And arrived on time
18 de dezembro de 2023
Resposta da My Auto Parts
Thank you so much for your 5-star rating! We are so glad to hear that you love our product! We truly appreciate your review! Cheers!
I bought a light and the wiring is…
I bought a light and the wiring is wrong even if it says it suits my model car.
19 de novembro de 2023
Resposta da My Auto Parts
Hi Marta, apologies for the delay, as of this moment majority of our guys are still on vacation. Rest assured that we are working hard to process all of the enquiries that went in during the holidays. Thank you!
Robert has gone over the top to help me…
Robert has gone over the top to help me resolve an issue. He has tried different options. While the issue has not been resolved, he has been very patient, and hopefully will get resolved; as I would like to use your company again, and refer it to other potential customers.t
20 de dezembro de 2023
Avaliação não solicitada
Resposta da My Auto Parts
Thank you so much for this awesome 5-star review! Our goal here at Auto Parts Group is for our customers to be taken cared of throughout the whole process! Cheers!
Easy to order & arrived quickly
19 de novembro de 2023
Resposta da My Auto Parts
Thank you so much for your 5 ⭐ review! We are very much delighted to hear that you have enjoyed our services! One of our top priorities here at Auto Parts Group is to give you seamless customer service experience! We hope you enjoy your new car parts! Cheers!
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