National General Insurance Avaliações 

I bought a camper in August 2016 and always have my insurance through NG. It was on autopay at $20/mo. This year at the beginning of August, my autopay stopped and when I logged in, I found they had changed my renewal to July and raised my rate to $35/mo. No claims or changes. I found a new policy at half the cost and went to cancel NG in August only to be told there was an early cancel fee of $100. This was never disclosed and my renewal was always August. Don't trust them, there's a reason they have low reviews.

Update: I contacted them as requested and gave them the policy number and all my information. I've heard nothing back from them after 2 weeks.

I was in an accident with someone who carries this insurance. All I can say is beware beware. This company is acting like I’m the one who was at fault. They are not giving me money to fix my car instead they want me to total it. It has a dent in the fender. Please just beware

National general insurance My case is with the name kim . kim is very bed lady she is lay. very loudly speak I have tried contacting them many times, but they don't pick up my calls. They don't reply to my messages. I m calling for one month but reply

So my NIGHTMARE experience started when I was recommended by "The Baldwin Group" They set me up with National General as my auto insurance because of the cheap rate of $131 a month. WHAT A MISTAKE.

So, I had just gotten married prior to using National General as my insurance. Me and my wife were long distance during the time in which I had gotten the policy and they had not mentioned anything initially about my spouse upon me signing the documentation and paying; However later in the month they reached out and said they needed proof of her insurance; I kept providing everything I could but since she is under her moms insurance it did not have her name on it. They then said it was not sufficient because they needed something with her name on it. So I then stated that my wife does not even live in my household and I asked why she even needs to be on it. They then reached out and said "well, if your wife does not live in your household then this may not apply to you, does she not live in your household?". I then replied and confirmed that she indeed does not live in my household, this was all before their deadline. They never responded after that. So in my head I'm thinking okay, so they no longer need her information since I confirmed that she is not living with me and they haven't replied. They intentionally ignored my email where i stated this and waited till after their "deadline". They then responded weeks later by telling me I am past the deadline to provide my wife's information and JACKED my rates up to $500+ a month completely ignoring where someone had told me that this wont apply to me if she's not living with me. HERES THE KICKER, I canceled immediately but I now owe $518 to national general because they charged the entire month that I was with them as if my wife was on my policy and driving my vehicles! All because they ignored my email confirming that she does not live with me and did not elaborate after my email before their deadline. Its almost like they reel you in with a good price and then intentionally trap you or hit you with Higher Rates by putting you through a loophole you cant escape. RUN FROM THIS COMPANY!!! 0 STARS.

I wanted to add my daughter to my insurance so she could get her drivers license, as you can image she did not want to wait, but when I tried to add her; they could not find her and said it would take up to two weeks. So I found another insurance carrier and got her added.
I Pay month to month, I cancelled well within the months billing cycle, I had one month left on the term of the 6 month premium. My monthly fee is about $70. I was shocked when after I canceled they sent me a bill for almost twice what was remaining on the final month of the policy. When I disputed this I received a letter that they have a "Short Rate" provision in the policy.
People this is "ALLSTATE" an extremely poor company inventing a new company because there reputation is so bad (see Allstate reviews), this is just another example of them finding ways to take money from there customers. I will never use either company again! I will post everywhere I can warning others about them! Just a shame you cannot give "0" stars!

Worst of the worst company ever. please don't get anything from them any type of insurance. Your life is gonna be MISERABLE.

Please avoid this company if possible. I have had claims in the past- and this company would not return calls in a timely manner. Updates would take several days - and the wait time for calling was 15-20 minutes just to get an agent.

Extremely Disappointing Experience With National General

My experience with National General Insurance has been absolutely unacceptable. The representative handling our situation, Cristal Luna, showed what I experienced as an unbelievable lack of empathy, compassion, urgency, and customer service during one of the most stressful moments my family has faced.

I am pregnant and was involved in a car accident, yet instead of feeling protected and supported by our insurance company, we have felt abandoned and treated like we were the problem. The communication and treatment we received made an already traumatic situation significantly more stressful.

Our family vehicle remains at a towing facility in Philadelphia, and we have serious concerns about the facility and the security of our vehicle. We are worried that the vehicle or our belongings could be vandalized, damaged, or compromised while this situation remains unresolved. We raised our concerns, yet we still feel that we have not received meaningful assistance.

What disturbed me the most was the lack of compassion. When someone is pregnant, has just experienced an accident, and is worried about their family’s vehicle, the last thing they should experience is a representative making them feel like an enemy instead of a customer asking for help.

This experience has completely changed the way I view National General. Insurance is supposed to give families peace of mind during emergencies—not leave them feeling helpless, ignored, and emotionally exhausted.

Based on my personal experience, I would never recommend National General Insurance to my family or friends. Before purchasing a policy with this company, I strongly recommend researching how claims and difficult situations are handled.

National General needs to seriously review how this situation was handled and the customer service we received from Cristal Luna. Customers deserve professionalism, respect, clear communication, and basic human compassion—especially after an accident.

Our situation remains unresolved, and this has been one of the most disappointing insurance experiences my family has ever dealt with.

After many issues, I cancelled the policy. To top things off, they did not apply the cancellation to the renewal. The cancellation downloaded to the agency but they didn't cancel the autopayments. I basically paid twice for my insurance. They finally refunded me $3841. Also, it was noticed by chance--they didn't find the error.

After an accident in a car covered by NGI, the first red flag was the BMW dealership body shop saying NGI is on their "black list" for not paying claims. They only agreed to work on the car if we covered any unpaid amounts. It took NGI weeks to settle a claim that should have taken hours. Not answering phone messages and taking days to respond to emails is their primary tactic to delay, obfuscate and frustrate.

If I could give ZERO Stars I would... All I can say is don't do it.... Rep by the name of Willie Allen stated he has the best insurance and gave me the best rate.. In 3 months my insurance rate increased $50.00,, He wouldnt answer my calls or call me back to explain.. What a coward... Finally spoke with his Boss, and he said oh the discount dropped off! in 3 months, scammmers.. I have since cancelled this scamming company, please do your research before attempting this illegal company

tries to over charge you with fees by saying you canceled. then makes you call and rectify their problems with no intent on accepting wrong doings. then tries to charge for services not rendered during lapse of coverage. Then the management tries to say you where covered the whole time we reinstated it retro active. as if it would have saved me a ticket or from not being covered in a accident. Right. When asked directly i would get the a political answer 🙄

Extremely disappointing experience with National General Insurance.

My vehicle was declared a total loss, and National General is trying to pay me approximately HALF of what my vehicle is actually worth. But what makes this situation even worse is the complete lack of customer service and support.

They had no problem contacting me when they needed information from me. However, now that I need to speak with someone about the unfair valuation of my vehicle, nobody answers my calls. I have called repeatedly, left messages, and I am still waiting for someone to call me back. No one follows up, no one provides clear answers, and no one seems willing to take responsibility for resolving my claim.

This is an insurance company that collects your premiums and is supposed to be there when you actually need help. Unfortunately, when I needed them, getting basic assistance has been nearly impossible.

Being without my vehicle while trying to resolve a total-loss claim is already stressful enough. Having to constantly chase an insurance company just to get someone to answer the phone makes the situation even worse.

Based on my experience so far, I cannot recommend National General Insurance. Their claims support and customer service have been extremely poor. I am still waiting for someone to return my calls and provide a fair resolution to my claim.

Worse experience for the last two months! I feel like they are a scam every person saying something new. They are trying to get you to pay anything and defer the rest to a later date. I had been a client for six years and they canceled my policy for no reason I didn’t find out until I was trying to pay my monthly bill. I know they are not telling me the truth.

I was in an accident on 6/26/26, their customer hit me in the back totaled my car that was paid for in full. I sent the title, it was lost in the mail, the title company Copart told me I signed a POA for them and they needed nothing else, my payout should be released, they closed my account with them, they have my car. The adjuster requested a lien of release when I own the vehicle, I had a copy of the title they wouldn't take it, are refusing to give me my payout without a lien release when Copart stated it was not needed.... I am paying for a rental. Then they have no sympathy or care for what I am going through.... their customer had no DL and wasn't even in the policy....I still don't have a payout... I am getting an attorney if I don't have a payout this week.

If I could give less than one star, I would. I am pretty sure this is a scam company and not an actual insurance company.

I was rear-ended by one of their drivers (who was unlicensed at the time). My neck hurt pretty bad after the accident, so I went to the ER to be safe. The doctor examined me and told me I had whiplash.

Veronica Reyes handled my medical claim. Communication was immediately spotty, at best. After a few weeks of no replies, I received a letter saying they were denying my medical claim without giving any real reason why.

I have tried calling and texting Veronica Reyes for more information over the last few weeks, but I have still gotten no response whatsoever.

I wasn't even looking for a settlement or anything like that; I just wanted my co-pay and prescriptions reimbursed.

Avoid this company at all costs, especially Veronica Reyes.

After I found a much better policy I was billed a $50.00 cancelation fee.

Star Rating: 1 / 5

Title: Unprofessional claims handling and total lack of accountability

Review:

Dealing with National General Insurance has been an absolute nightmare. Their claims process is slow, unhelpful, and completely lacks transparency. Trying to get clear answers or timely communication from adjusters feels impossible, and they show zero regard for resolving claims fairly or efficiently. Save yourself the stress and headache—look elsewhere for auto insurance. if i could leave zero stars, i would.

I am very disappointed with my experience. The billing practices are confusing, and I feel like customers are charged fees that don't make sense. It often feels like there is always another charge or fee added, making it difficult to understand what you're actually paying for.

One of my biggest frustrations is that my monthly payment kept changing, even though I hadn't been in an accident, received any tickets, or made changes to my policy. Instead of clear, straightforward billing, I was left trying to figure out why my payments were different.

On top of that, I was charged fees related to payment processing that felt excessive and unfair. When people are already struggling financially, adding extra fees only makes things harder.

I believe insurance companies should be transparent about their billing and make it easy for customers to understand exactly why they owe what they owe. My experience left me feeling frustrated and taken advantage of, and I hope the company improves its communication and billing practices so other customers don't have the same experience.

La compañía es una estafa no comerán el error de contratarlos a ellos soy cubano americano la compañía es una estafa nos estafaron no sirve la compañía muy mala esperiencia con ellos si no quieren tener mala esperiencia y perder su dinero como yo no los contraten