NITE Watches Avaliações 

5.976
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Communication- Excellent. Emails sent always answered promptly Delivery - fantastic, ordered n paid for watch Wednesday morning first thing selected paid the before 1200hrs nextday option it was... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

The web site and ordering process for new watch straps works well. After five years the watch continues to keep time, look great, remains watertight and crystal is not scratched. Part prices a little... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely love the watch but a little disappointed with the illumination which compared to my last Nite watch is really dim. But still a great watch. Would definitely recommend.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Awesome watches with a cool and actually usefull gimmick/feature (tritium lights). I keep smilling for my self when seeing the watch glowing. They sent the watch the day after i placed the order. Ship... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Relojoaria

Escrito pela empresa

We are an independent British brand with a mission to create classically designed watches that can endure any outdoor passion. In 2003, our founder Roger Green pioneered the UK’s first privately owned British watch brand to feature Tritium illumination. Recognising this highly specialised technology as a key benefit for outdoor activities he set about creating a collection of classically designed watches made with the finest materials and Swiss-made movements. This passion to produce truly outstanding watches owned by a community of independently minded customers lives on today.

Customer Guarantee

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We consider customer satisfaction and after sales care to be one of the most important aspects of our business and this is why all NITE watches come with a five year warranty. Our aim is to deliver exceptional products and services that result in many years of reliable service. We take great care to ensure that each Nite watch is manufactured from the finest materials and to the highest possible standard. However, the fine and exacting nature of watch manufacturing can sometimes result in faults occurring from time to time. Should you experience any problems with your watch, we will deal with it as promptly and efficiently as possible.

Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

6 mil avaliações

5 estrelas
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Normalmente responde dentro de 48 horas

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4,6

Todas as avaliações

(5.976)

350 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Easy to order

Easy to order, reasonable price and very small parts included postage. I had to check if the item was correct as my watch is not a current model. Postage took about 3 days, once I had confirmed the parts were correct and ordered.

25 de junho de 2026
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Resposta da NITE Watches

Thank you Simon, glad we could help with the smaller parts

Avaliado com 1 de um total de 5 estrelas

Items sent does not fit my watch

Items sent does not fit my watch, while delivery is very expensive for such a small item.

29 de junho de 2026
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Resposta da NITE Watches

Hi Anthony, thank you for your feedback. we appreciate the items you ordered are expensive to ship to your country, we are limited to our options to deliver quickly to Malta. The items you were sent were the items that you ordered though it is often advisable to send a photograph of your watch so we can ensure you are ordering the correct item especially when paying premium costs for postage.

Avaliado com 5 de um total de 5 estrelas

Lovely watch

Lovely watch, great service and communication from the team at Nite.

7 de julho de 2026
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Resposta da NITE Watches

Thank you John

Avaliado com 3 de um total de 5 estrelas

No: Returning after Service/Repair declaration

My issues with this experience are two fold. First, not declaring the shipment: Return after Service/Repair, No Commercial Value (like you instruct us to do when sending the watch in). This caused US Customs to demand that a Watch Worksheet be filled out and submitted. The second problem was using Federal Express for return shipping. For three and a half weeks I had to deal with FedEx utter incompetence. I got an email that I needed to submit a Watch Worksheet form, (which I did to the best of my ability, not knowing the individual value of the case/movement/country of origin and value of the battery?!?) I submitted it to federal excess they said everything was good. The next morning I have a new, you need to fill out a Watch Worksheet in my email. This went on for nearly a month, at one point fedex contacted Nite Watches to have them fill out a Watch Worksheet, and when I forwarded the copy I receved to fedex, the next morning I woke up to a brand new, you need to fill out a Watch Worksheet email in my inbox. Finally after calling up fedex and demanding to speak with someone who is actually fluent in English, I was able to submit the forms to someone who managed to get them to Customs and they released the shipment. As for the work preformed on my watch, I would rate it satisfactory (however I will no longer be wearing this watch for fear of damaging it and needing to have it serviced again)

10 de junho de 2026
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Resposta da NITE Watches

Thank you for taking the time to provide your feedback. We are pleased to hear that the work carried out on your watch was satisfactory, although we are sorry to hear about the difficulties you experienced during the return shipping process.

With regards to the customs declaration, we did declare the shipment as a return following service/repair with no commercial value, as instructed for these types of returns. When watches are collected for return shipping, the required documentation is submitted as part of the shipping process. If you require proof of this, we are happy to send it to you.

Occasionally, customs authorities or the courier may request that documentation is resubmitted or that additional information is provided. When this happens, we respond immediately to help prevent any unnecessary delays. Unfortunately, once the shipment has entered the courier and customs process, the handling of these requests and the internal procedures followed by customs authorities are outside of our control.

We appreciate your frustration with the repeated requests for the Watch Worksheet. We understand that some of the information requested, such as the breakdown of individual components and values, may not be information that a customer would reasonably have available. Where required, we are always happy to assist the courier with any information we can provide.

We are sorry that this process took significantly longer than expected and that you had such a frustrating experience dealing with FedEx. We will, of course, take your comments on board as we continually review our shipping partners and processes.

Avaliado com 5 de um total de 5 estrelas

Alpha crest is my 4th addition

Alpha crest is my 4th addition, I have an Alpha z and 2 Mx10's. All fantastic pieces of art. I was at the jewelers today looking at watches and non came anywhere near the look and quality of nite watches. Keep doing what you do to perfection

3 de julho de 2026
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Resposta da NITE Watches

Thank you Rob, great review and so pleased to hear !

Avaliado com 5 de um total de 5 estrelas

Ignore the one star reviews with…

Ignore the one star reviews with customers abroad struggling with their import/ customs issues… we’re reviewing the watch here!
Three years on my Alpha with a superb metal bracelet has rarely left my wrist. It has been through DIY, sports and now a week surfing. I hasn’t missed a beat and looks as good as new. The tritium illumination rocks! Compared to a Seamaster there is no competition (and I am over 5 grand better off ). Unless you’re a badge snob this is the best watch you can buy !

11 de julho de 2026
Avaliação não solicitada
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Resposta da NITE Watches

Thank you David, though we understand the frustration Customs can cause, it isn't helpful when the reviews reflect something we are not in control of so thank you for recognising this. Thank you also for the great review, we truly appreciate it.

Avaliado com 5 de um total de 5 estrelas

I’m glad I discovered this brand

Nite watches gives plenty of information about their products. Order was easy, plenty of payment options. Good communication and fast service. Item arrived as promised and I was happy with everything. The only nag was the final step where you may choose different straps, etc. I wanted to do it on my mobile but it wasn’t very well optimised but switching to a laptop solved the issue. I would definitely buy again and I love the product too. No regrets at all. I would recommend Nite watches to anyone.

3 de julho de 2026
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Resposta da NITE Watches

Thank you for the review Julian, I will speak with IT as I was not aware that this was an issue to see if anything can be done to enable this.

Avaliado com 5 de um total de 5 estrelas

Amazing customer service.

After noticing that the Hawk Flare wasn't available at the time, Gail from customer service advised me that a sale was pending and would provide me the opportunity to buy it if it didn't go through. She emailed me days later about 15 final watches would be up again on the site and I immediately bought one. She was amazing, thank you Nite Watches for great customer service and your products! Your company is awesome!

16 de junho de 2026
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Resposta da NITE Watches

Thank you for your comment Rick, we do what we can, where we can to give a good Customer experience. Glad we could help. Gail

Avaliado com 5 de um total de 5 estrelas

Needed a new band for my 20 year old…

Needed a new band for my 20 year old GWOT souvenir, new band and all tools needed came in record time. Wish they still had green, but black looks great. Great company

30 de junho de 2026
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Resposta da NITE Watches

Thank you Geoff for taking the time to leave your feedback.

Avaliado com 5 de um total de 5 estrelas

Ordering was easy

Ordering was easy, came on time and it’s a great watch more than I expected

1 de julho de 2026
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Resposta da NITE Watches

Thank you Anthony great to read !

Avaliado com 5 de um total de 5 estrelas

MX10 explorer.

I received my MX10 explorer this morning, and it is everything that I hoped it would be. I ordered the rubber strap version and it wears very well and is super comfortable, I will probably now order the additional stainless steel strap to dress it up a bit for certain occasions. A nice surprise in the box was spare strap keepers, spring bars and spring bar tool.
Overall a great watch and buying experience from a British company with the confidence of a spares and service backup should it ever be needed.

8 de julho de 2026
Avaliação não solicitada
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Resposta da NITE Watches

Thank you for your review Andy, we try to cover all eventualities, always great to read a happy customers comments.

Avaliado com 5 de um total de 5 estrelas

Nite Hawk Flare

The watch is perfect and exactly as described.

It's my first Nite watch. I removed two links from the metal bracelet, and it fits my 20.5 cm wrist perfectly. I'm thrilled.

The service is also excellent. The watch arrived three days earlier than expected.

Highly recommended.

1 de julho de 2026
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Resposta da NITE Watches

Thank you Christian, great to hear of your experience with us.

Avaliado com 5 de um total de 5 estrelas

NEW MX10 STRAP After 3 years of wearing my MX10…

After 3 years of wearing my MX10 everyday for work the strap started to split so ordered a new one. The ordering was simple and was delivered in 3 days and took 2 minutes to fit. The watch now looks like new as the actual watch is so robust it hasn’t got a mark on it.

30 de junho de 2026
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Resposta da NITE Watches

Thank you Ray

Avaliado com 4 de um total de 5 estrelas

The strap arrived quickly and in good…

The strap arrived quickly and in good condition. Included were 2 bars for fitting a different style of strap (rather than 4 pins required for my strap).

29 de junho de 2026
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Resposta da NITE Watches

Thank you for your feedback, we can see that you ordered a pre 2022 strap, if we are not aware of the exact model of watch ,we send standard spring bars, if we know what generation the case is, we can provide the matching pins-screws. we believe the issue was resolved, if not, please contact us.

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