Notcutts Avaliações 

The physical stores are nice but ordering online is a nightmare. I was told on my confirmation email that the goods may not be receieved for 21 days. Not good as I am ordering animal bedding and needed ASAP.

Immediately I request to cancel via email - within 10 mins - and hear nothing back for a week.

I am then told I can't cancel, but should refuse delivery to get an automatic refund. I did that. 3 weeks later, still no refund, and my emails are being ignored.

Not good enough.

I purchased a pack of 2kg Gardmans wild bird peanuts the other day advertised at 20% reduction. i did think at the time £13.79 was rather steep but thought that must be the price as I hadn't bought any for some time. At the check out I paid £9.92. When visiting other garden centres that afternoon I found that the price was £7.99 - £8.25 normal price. That was without what was supposed to have a 20% discount. I did speak with Notcutts about it but the answer to my complaint was they were 20% off their price. Really bad and misleading I feel.

If I could give Notcutts less stars I would. Have now ordered twice from Notcutts online and both times have been really poor. Most recently ordered Christmas tree description says pre lit but when turns up it’s not. Have emailed and phoned to try and sort as is stopping me putting up decorations but no joy. Have been told 3 day to get a call back from customer care and I sent an email 2 days ago and am still waiting for a response. So likely Notcutts won’t rectify before Christmas. Obviously not good and shows a real lack of any understanding of customer service. Absolutely gutted as family very upset with Notcutts as no Christmas tree this year.

I would like to echo an earlier review pointing out that Notcutts are. NOT dog friendly as they claim. I too have had a very upsetting experience at our local Notcutts garden centre, where the more accurate description would be ‘dog hostile’. You would expect a place that welcomes dogs to have a procedure in place for cleaning any scent marking accidents that may occur. It is basic common sense that a dog welcoming policy needs thinking through carefully and thoroughly. The procedure at Rivendell, Widnes, is to follow customers and speak to them in an aggressive and belittling manner when these inevitable accidents happen. It takes only seconds for a dog to scent mark and the whole point of venues such as this is to attract your attention with inviting displays to make you buy, and inevitably take your eyes of your dog. This happened to us with our dog and we were approached by a member of staff who was rude and aggressive to us. When the member of staff who spoke to us so rudely and disrespectfully was reported to the manager, she too was aggressive and hostile and backed up this disgraceful and unwelcoming attitude and procedure. She even laughed, mockingly at me when I mispronounced her name! The majority of staff at Rivendell are helpful and welcoming, but this is far from the case with the management and I can only hope that these managers have more respectful and better ‘people skills’ in their dealings with their staff. The customer care department of this company are equally uncaring of their reputation and their customers.

I ordered a garden furniture set and cover online, but then read the raft of terrible reviews here on Trustpilot and worried that I had made a big mistake. However, my experience was nothing short of positive. The ordering process was straightforward, delivery was super quick (much quicker than the estimated time advised on website) and communication by the carriers was very good, advising times in advance, enabling provision be made for accepting the delivery.
The items were well packaged, and undamaged.
It was a little odd that the cover arrived after the furniture, considering the covers were in stock in-store, (The website warned that items may be over more than one delivery), but still arrived quick, only a couple of days or so after the furniture.
I would have no hesitation in ordering from Notcutts again.
Finally, the lady we saw in store was very helpful in assisting us choose the right furniture for the restricted garden space in which it was going.

Went to notcutts on Father's Day with my family. It was absolutely appalling! We didn't even get our breakfast. We got there at 11:15 and we waited for our food until 1 oclock its absolutely appalling. We ask for our money back and the women refused to give all the money back even know they said that it was supposed to be done about a hour. Definitely not recommended!

Do not let this garden centre chain lull you into a false sense of security they ARE NOT dog friendly. We recently visited the one in Shirley and there was absolutely nowhere in the entire retail space to sit and have even a coffee never mind food with our dog. Not even the outside cafe area. We were told we couldn't go through the restaurant to get outside but there is an external unlocked gate leading directly in and we weren't even allowed to go through that.so absolutely no point buying a privilege card for free coffees. We travelled a few miles down the road and came to Hodgehill garden centre and farm shop where dogs are allowed in all areas of the restaurant and even given dog treats. A much more pleasant experience.

AVOID AT ALL COSTS!!!

This company should be shut down! They’re absolutely useless and promise your delivery will be on time and then it doesn’t even turn up.
But they don’t tell you it’s not going to arrive they just hope you don’t care!!

Their lack of communication is completely unacceptable! When you contact them you’re promised a manager of some kind will phone you straight back but they don’t phone you back and only ever pointlessly apologise on the phone.
The customer service representative can do nothing to help you other than annoy you by apologising on Notcutts behalf!!
I don’t want apologies I want it to be sorted!!!!

Seriously in store may be fine but whatever you do! Don’t order anything online. They’re TERRIBLE!!!!!!!!!!!!!!!!!!!!

Notcutts (old Rivendell Garden Centre) Widnes Let Me Down.

I happened to go into the store and had a very big order in mind so was hoping to use my discount card.

Unfortunately I had brought a different bag out with me so I had left my membership card at home. I also wanted a free hot drink.

The service at reception was pretty frosty and not only was I unable to get my discount off my order but I was unable to qualify for my free hot drink. All because I had left my membership card at home.

So they have my name and address and I had some proof on me of this (driving licence) but that wasn't good enough for them to trace my membership card and to issue me with a temporary one.

I was also unhappy that a plant that I bought only lasted a week.

When it was Rivendell it was so much better regarding customer service. I think I will be using Wyevale in future.

This lunchtime, 12 noon, my mother and I went for lunch at woodford park, cheshire in the beautiful restaurant. We were last there November.
We were seated and the waitress who was very nice gave us the new, glossy and obviously very expensive to print, menus.

I am a vegetarian who does not eat eggs.

This is what you say on your website:

We’re passionate about serving great tasting food that’s full of flavour. The best food is always the freshest food, made from locally sourced ingredients wherever possible. Our hand-picked suppliers include family businesses, small farms and British producers.
Their ingredients make the food we love!
We are very proud of our hand-picked suppliers. We source some of our great food and drinks direct from suppliers and others come through a third party, but we ensure we work with only the best.

Our delicious main meals are served 12 - 3pm
Our restaurant, called The Farmhouse, offers traditional, delicious home cooked food and friendly waitress service. We have an ever changing selection of freshly made-to-order hot and cold food.

I ordered a vegetarian burger, requesting no garlic or spice in the burger -and my mother the broccoli and stilton soup, followed by the cheese on toast.

We were both looking forward to a delicious, freshly cooked, tasty meal. November we were blown away with how good the food was. I have told everyone what a great place to eat, the food is amazing.

We are regular visitors to this garden centre because my mother takes her dog to be trimmed next door and we pop in to eat and shop - always spend money every time we visit. I have bought wooden tall arches, pergolas - many things from this centre.

Service was slow and we had to collect the dog at 1pm. We asked the waitress why it was taking so long and had to cancel mums soup as she said the meal would take longer to arrive. I asked for two coffees whist we waited. Went in at 12 and we were served our food at 12.40pm. I looked at the plate. I lifted the top of the plain burger off and could not believe what I had been served. A really dry, round, dark veggie burger - that looked like it had come out of the bottom of a freezer, thrown into a microwave and shoved between a bun. How can a chef send something like that out of the kitchen? I was hungry. It was full of garlic and spice and tasted disgusting, as bad as it looked.
My mother said her cheese on toast did not have any beer in it and it tasted awful as well. At least it looked okay.

I told the waitress I could not believe they would serve up something so disgusting - what went wrong - November the food was amazing? She said she would tell the manager.

When we went to the till to pay, the manager did apologise and said I will not charge you for the food. I told him how good it had been in November and said what he served up was disgusting. Eventually he agreed that you buy them in frozen because they do not sell many veggie burgers. Read what you put on your menu and website - it could not be further from the truth. The food was of the lowest inferior quality. Frozen, nothing fresh about it.

I don’t eat curry, eggs or spicy food - not much choice on your menu for me as a vegetarian.

All that money spent on a fancy restaurant that looks amazing, glossy menus and then you serve up cheap, nasty, inferior food - what has gone wrong?
I still feel sick and will never eat in the restaurant again. How sad - I think you are going to lose many customers when you could have had an amazing restaurant.
I have had to tell friends and family not to eat at your restaurant after the experience of today. They could not believe it after me saying previous how wonderful it was.

Purchased an item from Christmas display today. Display had everything marked at 50% off. At the till, the item scanned up at the 50% off price which was correct but the assistant, for whatever reason, doubted it and then seeks further assistance to check the price ( keeping me waiting ) and clearly not wanting to sell the product at the price displayed and the price scanned at the till. I eventually bought the product at the 50% reduction. I have no idea what this was about. Unlikely to make further purchases due to this poor customer experience.

I visit the Garden Centre at Widnes (formerly known as Rivendell).
The staff there are extremely helpful and very knowledgable about all aspects of gardening.

The Centre has been extended and redesigned this year and looks fantastic. It has a brilliant variety of plants, garden accessories and includes a large restaurant with very good food choices. There are also other clothing stores within.

The Christmas display this year is definitely one for both children and adults to visit - it’s brilliant!

We have a Privilege card, and visit the restaurant at the Woodford Park Garden centre, to have our free drinks. On the last occasion we used our buy one get one free option for the afternoon tea, ie scones, jam, cream and tea. We were not asked which kind of scone we would like, but accepted the cherry scones when they arrived as they LOOKED good. However, on biting into them they were dry and rock hard. If the waitress had come back to ask if everything was alright with our food, we would have sent them back!

Really bad experience, ordered item early April chased through to near end of May.
Always excuses such as got lost, transport company went bust etc, numerous times phone calls not returned.
Company masquerades as the John Lewis of the garden world, maybe they should take a leaf out of the John Lewis customer service manual before they go the way of Homebase

Ordered a parasol faulty .. todayI 21st of may customer service was very poor .. I had to keep e/ mailing I got the parasol last bank holiday 20% off but my word it’s been awful . They told me to dispose of faulty one .then turned up asking for return .good job I hadn’t taken to tip ! Poor delivery man was unpacking new one to reuse box . I showed him e/ mail saying dispose ... all at 7.30 am .. as o.a.p I really feel bad service e/ Mailed again lets see what they have to say unhappy customer. Received a phone call today 23rdmay saying sorry I accept the apology . Said they would give me Voucher that’s nice will have a treat next time I go to my garden centre feel I have been heard. So moving forward

I placed an on line order on 23rd April and today is 3rd May and it has still not arrived!!
The response I got last week wad the order got lost in the system and I would have to wait another 4 days!!!

I have ben a customer of Notcutts for a couple of years I have always found they offer excellent service.

The privelidge card is excellent and well worth having offering a discount and free drinks every month.

Notcutts Norwich - restaurant I first experienced the restaurant when I had breakfast there with my family, my brother lives in Norwich. My father and I found the breakfast, having waited more than 15 minutes after my brother and Nephew had received theirs, despite ordering at the same time, cold and almost inedible! Giving the benefit of the doubt I today had agreed to lunch in the restaurant, it was awful, a baked potato with beans and cheese. The beans looked like they had been left over from breakfast, and very little cheese, as for the salad it looked like something that been thrown together as an afterthought with no dressing whatsoever, or non offered! My father ordered a tuna baked potato which again he found almost impossible to eat! I am afraid to say I will not be visiting the restaurant again! It is sad as I have done so many times in the past and found it most enjoyable - the refurbishment looks amazing but the quality of the food has detiorated considerabley!!

Good products, quality products which are very good value for money.
Delivery can be a bit iffy though, I guess that is their courier company, but it's nothing too bad.

Very poor customer service. Wish I had read the other reviews first. Bought a gazebo 3 weeks ago & still waiting for it. Only told after paying that there wasn't one in stock but would have it in a week. Paid £20 for delivery. Been phoning them every since- THEY NEVER CALL YOU BACK WHEN THEY SAY THEY WILL. Finally this morning when I rung them again, was told if I want it is can go there & pick it up as they have no deliveries planned. SHOCKING. I feel like I've been duped and have definitely been lied to. Can't even vent to their customer services as they don't work weekends.