Nuance Communications Avaliações 

I purchased Dragon Speak Naturally for Mac, they discontinued the product, and it no longer works with the current version of Mac IOS. Their only solution was to go back and downgrade IOS. I requested a copy of the Microsoft version of Dragon Speak Naturally, as the product they sold me no longer works. They said no.

They certainly would allow me to buy it at full price, I believe that's unacceptable.

I believe the company owes a responsibility to the customers, and show none.

The software DRAGON which I used for more than 3-4 months could not give me the expected notch performance. As first of all it requires the training process even after that it is committing mistakes randomly. Even the software is little costly as per the delivery of the performance.
I would rather suggest users of speech recognition program to go for BRAINA which is also speech recognition program which also provides so many additional features such as searching files and programs through voice commands, searching information, controlling PC wirelessly and so many other functions. It is also not that much costly it can be afforded easily.

I have used Dragon for several years with many frustrations. Those frustrations have increased since I obtained a Microsoft Surface. Dragon has many incompatibility issues with this computer - very frustrating. My cellular phone takes dictation much better and has much better recognition features than does Dragon. I am surprised Dragon is still on the market, given its poor functionality.

Dragon Is Simply JUNK.

Several thousands of dollars buying several versions and NOTHING has ever worked-not once--gets it right about 20 percent of the time.

I am a terrible typist but to dictate a simple sentence, with its locking up, incessant asking me to "say again" and simple inability to accurately translate a simple sentence- (maybe 25% correct)-it takes me 5 times longer with Dragon than just hitting the keys.

Customer service is rude and unhelpful to the extreme.. Explain what you have (vers 13) and you are told that is a Legacy Product and no more customer service/support

AND told to buy vers 15 for 300 bucks..
Explain that if I cannot get Ver 13 to work, why would I spend a nickel on a new version that .likely also will not work.

This prompts the reply that for 40 bucks you can in fact get someone to help you--but you pay first---and if they do not fix the problem---sorry no refund--they have just stolen your 40 bucks.
Then they really get rude and tell you to go F--- yourself is so many words--that's the POLICY, and they ain't waiving it for you---and if you don't like it---well too F------ bad--they could care less. about whether you are happy or not, whether their product works or not--all they want you to do is spend ANOTHER $3-800 bucks for the newest version which there is no guaranty will work--so they will again have stolen your money..

They do have a money back guaranty--but why bother buying something likely not to work in the first place---and if their refund service is anything like their customer service then what are the chances you are not going to have trouble getting your money back.?

Taking this whole picture into account--it is clear that Dragon is junk, the people that sell it know that and are out for only one thing--selling you more junk.

Bottom Line-- S T A Y A W A Y !!!!!!!!! W A Y A W A Y!!!!!!!

No wonder Nuance, the creator/seller of this junk, LOST $250,000,000 last year and the stock prices are in the toilet--and if you own any stock--- S E L L !!! They ain't going to be around much longer--no one whose business plan depends on selling more and more junk can survive.

Funny isn't it--there is not ONE positive review on the 20 or so posted on this site.. There are damn good reasons for that.

Once again, for those that are hard of hearing--- S T A Y A W A Y !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I bought Power PDF 3 on the premise that they would provide free bonus training. However, when the purchase was made, the free bonus training as promised on the email flyer was not made available.

When I contacted support, they did not even read my email, and instead sent me a canned answer with the standard download instructions. When I further emailed them, they denied that it was their offer, and that I had bought from a different vendor.

When I forwarded them the email flyer with all the headers, support said that they would check with management. It has been 2 months. No word from whatsoever.

This is outright cheating behaviour by Nuance. If they are not going to honour a promise, they shouldn't promise it. I would have bought the software anyway, but because of this bad experience, I am having second thoughts about the kind of company Nuance is.

All open MS Word documents crash every time I start Dragon Naturally Speaking. I have used this product on and off over the past 4 years... but impossible to use for the past 2 years... and all Support replies try to get me to buy a newer edition .... rather than fix the bug in their own software.

My Dragon Anywhere software didn’t work so I emailed customer service. They didn’t even bother to read my email. They just told me to purchase the product I had already purchased and download the app I had already downloaded.

Long time customer, first time contacting Nuance customer service.

-They didn't bother to actually read my email to start with. I asked for a reset of serial number after computer failure, and they replied that as I hadn't bought extended download I couldn't download the software again !! (I already have the software! ).
They then didn't even bother to reply when I advised of this.
I wouldn't buy from Nuance again

Pessima esperienza con il loro software Paperport 14, pagato oltre 50 euro, ha cessato di funzionare completamente, all'improvviso, dopo un aggiornamento di windows 10, e nonostante abbia aggiornato alla versione consigliata, la 14.5.
Se tento di accedere all'assistenza sul loro sito, non mi riconosce più il codice acquisto (sono passati oltre 2 anni).

Called first 1-800 number...got sent to website....called another 1.877 number and the first person made it sound like she would help and transferred me to someone who transferred me to the first 1-800 number. Called a third number for customer service...got zero help and was transferred to the second number. For the cost of the product, I would expect to not be tossed around like a hot potato. Considering that the product in question is for medical practice, I would like to think that there would be some concern in making sure the customer is happy. I just got a bunch of cheerful morons who don't want to do any work on the phone and got the impression that it is kind of company policy to push the customer off as much as possible.

Also went to on site for Medical Practice and got Lorem Ipsum and another site for resellers and the map was grayed out....pathetic.

I have been using Dragon NaturallySpeaking for over 20 years and you have to be a little bit self supportive. Never buy the download, always buy the disc, if you don't like the microphone that comes with it buy a decent one like a Sennheiser.
One of the things that you do need with Dragon NaturallySpeaking is lots of memory, I have 32 GB and can roll around anything at all especially Dragon and the new Coral programme which has come out. I have experienced problems with some of their programs which have not worked properly but I have always got a refund from them. Don't use the minimum memory that they suggest always go well above it.

I wish that trust pilot could pass this information to all the people who are having a grumble at nuance and Dragon NaturallySpeaking
There is a website called knowbrainer choose forums
I tried to post the website but I don`t think that is allowed

which will help you with your problems. They do sell nuance products and especially Dragon NaturallySpeaking and run question and answers from experts it is all free . Take as much advantage of this is possible to solve your problems
If you are going to uninstall DNS use the disc which has a repair and uninstall facility

this posting was put on by Dragon NaturallySpeaking
Alastair

Ich benutze Dragon, zwangsweise in der Extrateuerversion für Ärzte (knapp 2000€ ohne Mehrwert gegenüber NaturallySpeaking, denn den mitgelieferten Wortschatz kann ich in meiner Fachrichtung nicht verwenden.
- Erkennungsrate mässig, trotz wiederholtem Training, Sprachprofiloptimierung usw
- Teilweise mehrere Abstürze tgl, d.h. Praxisunterbrechung durch Neustart des Systems
- Einpflegen neuer Vokabeln ist Glücksache, meist sind sie nach Neustart wieder weg
- in manchen Programmen Probleme mit Groß-/Kleinschreibung
- aber zum Glück habe ich ja über meine IT Firma eine Pflichtsoftwarepflege für einen kleinen monatlichen Obulus... nun lassen wir das. Aber alle 18 Fernwartungstermine, sämtliche Screenshoterei der Fehlermeldungen haben nichts gebracht und...
- ... der Hammer: Nuance interessiert das nicht. Melden sich noch nicht einmal auf Anfrage meiner IT Fa. Das geht denen einfach am A... vorbei.
Fazit: dringend nicht zu empfehlen

Den schlechtesten Support, den ich je erlebt habe, komme immer beim englschsprachigen Support raus, obwohl ich die deutsche Nummer gewählt habe und soll es später wieder probieren. Das ist mir fast 14 Tage passiert, jetzt reicht es, ich werde mir eine andere Software als Paperport14 suchen.

I am in the 5th hour of trying to fix my profile which no longer has microphone option - very frustrating - tech support advised changing my users to administrators which is like a sledgehammer for a nut solution

edit

Dragon have given up trying to resolve this microphone issue which has meant having to create another user profile , along with the the voice analysis that has been done so far - extremely dissapointed they did not try to find out why this had happened in order to avoid future issues involving the same disabled microphone problem that I had had with the microphone icon of the Dragon Software.

After 3 days that I bought a 500$ license for one of their product, I still cannot download and the support is not able to help. They basically don’t read my emails and they just bounce back.

I have never experienced anything like it. I purchased a license for the program Dragon Naturally Speaking to interact in language with my computer. That means that I paid for the program, but got nothing from Nuance. Customer service was absent (maybe the Dragon was sleeping??). This company must have a really good economy - producing and selling nothing at a good price! Maybe it is not going to last for ever . . . . .

Dragon version 6 for Mac has been a nightmare. It constantly crashes and does not work well with Microsoft Word or Apple pages. I called customer service and their suggestion was to delete my profile and create a new one as well as close out all my other programs that I am not using. This did not work at all still crashes. I wish I could go back to version 5 or four, but Dragon forces you to upgrade if you upgrade your Mac operating system. Due to the unreliability of the program I cannot recommend you use this. I've owned many versions of Dragon before and I have never had any problems with the program working.

The one thing I will say is that version 6 does a better job of transcribing your words and is deathly more accurate than version 4 or five (I owned both of these versions for Mac).

Appalling customer service. I purchased Dragon dictation software which did not work brilliantly on my computer, but was passable. A few weeks after buying it though, it crashed for good. Nuance refused to provide me support saying that they didn't provide support for my system (even though they had been providing support prior to the crash), refused to give me a refund, the nuance technical team leader refused to escalate the matter and then ignored my subsequent communications. No response from their Group CEO either. They also ignored the Ombudsman. Be wary about giving your hard-earned money to these people: you risk never getting it back if something goes wrong.

Schlechter, unhöflicher und herablassender Service. Bindet die Lizenz an die Harddisk. Wechsel auf größere Harddisk nur unter größtmöglichen Umständen und nach 1Jahr nach der Zwangsonline Registrierung erlicht der technische Support.

I am having a lot of trouble getting Dragon naturally speaking to work in word (latest version). I have done everything I know to do and looked up a lot more, and although I have got as far as getting it to work in its own little box, it won't work on a Word Document which is the whole point of having it!
The last thing I tried was getting word to un-disable the programme, but it wasn't there to disable! I am a very patient person, (Driving instructor in the heart of London for 35 years) but this is driving me up the wall. Nuance should tell people, "This software may not work, so don't buy it, if you intend to use it!
The only real help I found was from Nuance themselves (an add- not human) Apparently the software that will work has a price tag of about £250.00 and if this is the only one of their range that will work, then why sell the others to people who haven't got £250 to spare but are hoping to make their lives a little easier but spending money on the cheaper programmes? Or should that be 'wasting' money on cheaper programmes'?
Unless someone comes up with something in the next 24 hours, this goes back to amazon first thing in the morning. I am 70 now and sadly I don't have enough life left to mess about trying to get things to work!

Since I wrote this review, I had a notification from Nuance that there was an update waiting for me. This was as soon as I opened up my computer, and before I'd even opened chrome or anything, I clicked on the update thinking it was in reply to my review. It wasn't, it was a bug, and a bad one at that. The thing is, with this Dragon Naturally Speaking, you got a bar across the top of your screen. The notification of this update came in from one side of my screen but in order to open it, I went to their bar and from a drop down list, selected, 'Messages or updates'. So this was internal, it did not come from a third party, this was directly from the Dragon Naturally Speaking bar at the top of my screen. Luckily, I have a years subscription to Microsoft remote assistance and they confirmed that there was a particularly nasty virus present. However, it then took them 3 hours to get my computer back to normal.
I am not technically minded enough to understand where and how viruses behave but I do understand logic and if there is a pile of dog crap in a corner of a room, and there is only one dog in the room then logic says that that crap once belonged inside that dog. This virus hitched a ride on an update belonging to Nuance...I will say no more.