⭐⭐⭐⭐⭐ From the very beginning, Hannah made booking our Florida holiday an absolute pleasure. She took the time to understand exactly what we were looking for and never made us feel rushed or... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
All the staff from booking and making an itinerary to the lovely Lindsay that helped with all my mobility needs, have been great. Very informative and as helpful as they could possibly be . They have... Ver mais
From the initial booking, this was the easiest holiday we have ever booked. Questions were answered promptly and all documentation sent on time. We booked everything as a complete package. Hotel, flig... Ver mais
A empresa respondeu
Lindsey is our contact, I would just like to say, that she answered all of our questions, explained everything in detail, so we feel I can just go and enjoy our holiday with no worries as Lindsey... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Informações de contato
Shenfield, Reino Unido
- 020 7939 7775
- operations@ocean-holidays.co.uk
- www.ocean-florida.co.uk
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Knowledgeable and great prices
We have just booked our next Florida holiday with Ocean Florida, Tom was superb with advice and sorting out exactly what we wanted, he listened and gave advice without being pushy at all. He took us through picking a villa to checking different flights to suit our needs and budget. Fantastic service. Thankyou.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi there, thank you for letting us know how pleased you've been with the great service you've received from Tom recently. I'm so thrilled that he was such a big help to you and will ensure I pass along your kind feedback to him. Enjoy the countdown to your holiday, and if there's anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
Tom was very patient,,friendly and…
Tom was very patient,,friendly and explained everything to me and allowed me to ask as many questions as I wanted. Was a pleasure talking to him thankyou for helping me plan and book my dream holiday.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Sarah, thank you so much for taking the time to share your thoughts on your Ocean Florida experience, and Tom in particular. I'm so pleased that you have your dream holiday in the diary, and if there's anything we can assist with in the run up to your trip, please don't hesitate to get in touch. Many thanks - Zara OF
Great follow up customer service
After being recommended by a friend we booked a holiday for 7 of us with the grandchildren, celebrating my grandsons 1st birthday. Then because of Norse airlines cancelling all their fights I panicked and contacted Ocean to change our flights to BA. I have been dealing with Kate Wilkinson who found some alternative flights which were obviously more expensive but she also gave alternative options to fly to Tampa. But after I challenged the cost they did drop the price which I was very grateful for. Her customer service has been excellent, communication and explanations for the changes very thorough.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good afternoon Alison, thank you so much for taking the time to share how pleased you've been with the great service you received from the team, and from Kate in particular. I'm so glad she was able to assist you at a particularly stressful time, and will be sure to pass along your lovely feedback to her. Many thanks - Zara OF
False advertising
Please do not book with Ocean Florida.
The properties they are advertising are NOT in anyway comparable in real live.
We arrived for Christmas at the property in storey lake. It was disgraceful and disgusting.
Simon came out on my request to show him how this standard is not acceptable.
He didn’t see any problems, certainly didn’t admit and made us think we were just being fussy.
Got offered another villa, but it was in a different area of Kissimmee and not suitable.
They got us new pillows, one new bed linen set. Everything in the villa is due replacement.
We filed a complaint on return and were offered a disgraceful amount of $330, nowhere near the thousands we paid.
Unfortunately I can’t add photos as it won’t let me
Updated** Zara, I have forwarded my details but Lesley has made it clear that is the only offer available and they will not accept liability for the unacceptable standard of property, so this is the only way to warn people about the company, also on Google reviews were I was able to upload photos of the property
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi there, thank you for taking the time to share your Ocean Florida experience, though I am really saddened to hear that you're so unhappy with the service you've received. So that we can get in touch to address your concerns, I've sent you a request to provide us with some additional information on your booking. Please can you kindly complete the request, or email your OH reference and lead passenger name to feedback@ocean-holidays.co.uk Thank you again for taking the time to bring your concerns to our attention - Zara OF
Highly recommend
Tom was great clear and polite
Explained everything fully and best options for us
And a great price to boot
Highly recommended
29 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning David, thank you for taking the time to share how pleased you've been with the great service you've received from Tom. I'll be sure to pass along your lovely feedback to him, and if we can assist with anything else, don't hesitate to get in touch. Many thanks - Zara OF
We booked our holiday through Ricky…
We booked our holiday through Ricky Cooper who has been amazing on finding us exactly the perfect holiday package that ticked all the boxes along with the price tag. We are so looking forward to our trip in August 2026 and look forward to writing a review on the experience afterwards too.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi there Senel, thank you for sharing your thoughts on your Ocean Florida experience. I'm so pleased that Ricky has been such a great help in planning your perfect trip, and if there's anything else we can help with in the run up to your adventure, don't hesitate to get in touch. Many thanks - Zara OF
So helpful!
Me and my husband have use Ocean Florida 4 times to book our holiday everytime they have been amazing so helpful!
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Sam, thank you not only for your ongoing custom, but also for sharing how happy you continue to be with the great service from the team. We'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Booked a holiday a year in advance
Booked a holiday a year in advance. They have been very helpful at all times
When making adjustments or add ons to the holiday I have been given options and not pushed into a decision. Definitely would use again.
I was helped by Charlotte
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Leisha, thank you for sharing how pleased you've been throughout your Ocean Florida experience. I'm really happy to hear that the team have been so helpful, and Charlotte in particular. I'll ensure I pass along your lovely feedback to her this morning. Many thanks - Zara OF
Perfect lifetime holiday support
Real review! This is my second time booking with Ocean Florida and Hannah in particular. In one word exceptional!! I’m in no doubt you can save money by booking alternatively, however for people that simply want an all in one package with knowledge and complete confidence. Then I highly recommend Ocean Florida.
Shout out to Hannah Ibe who is superbly professional, knowledgeable of the destination and in my case patient 😂.
30 de março de 2025
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Alex, thanks so much for taking the time to share your Ocean Florida experience. I'm so pleased that Hannah was such a big help and I'll ensure I pass along your lovely feedback to her this morning. Many thanks - Zara OF
No pressure to book very helpful finds…
No pressure to book very helpful finds you the best deals to sort your needs
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Julie, thanks for sharing how impressed you've been with your Ocean Florida experience, we really appreciate your kind feedback. Many thanks - Zara OF
Darren was really helpful in sorting our honeymoon …
Darren was really helpful in sorting our honeymoon trip. Provided really good advice and great customer service!
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Ben, thank you so much for your lovely feedback on the great service you received from Darren when planning such a special trip! I'll be sure to pass along your lovely feedback to Darren, and if there's anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
Very prompt and done exactly what they…
Very prompt and done exactly what they said they would. I spoke with Tom from day one, he was very informative, full of useful advice and had the answer to all of my questions. Tom always called back when he said he would. There was never a “hard sell” which was refreshing. So far my experience has been very positive and look forward to our holiday.
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning James, thank you for sharing your thoughts on your Ocean Florida experience. I'm so thrilled to hear that Tom was such a big help, and I'll be sure to pass along your lovely feedback to him. Enjoy the countdown to your holiday, and if there's anything at all we can assist with in the run up to your holiday, please don't hesitate to get in touch. Many thanks - Zara OF
Fantastic experience
Fantastic experience, excellent service from Hannah who is truly professional and knowledgeable. A pleasure to deal with!
22 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi John, thanks for sharing how pleased you've been with your Ocean Florida experience, I'm so thrilled that Hannah was such a big help. I'll be sure to pass along your kind feedback to her this morning. Many thanks - Zara OF
Great service
Although we ended up deciding to postpone until next year, the efficient service and great information we got from Hannah will lead us to going back to her once we are ready.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi there, thank you for taking the time to share how pleased you've been with the great service you received from Hannah. We'll very much look forward to helping you book your dream holiday whenever you're ready. Many thanks - Zara OF
We have had an amazing experience so…
We have had an amazing experience so far with all staff members we have dealt with at Ocean Florida from building our perfect holiday with two different trips to making changes! From the moment of booking and then at each stage, we have listened to us and helped us. A huge shout out to Karen and Sadie who have helped with our anxiety's with flight changes and now our villa change due to recent issues in the news. Thank you we cant wait to go on our adventure!
23 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Bec, thank you for taking the time to let us know how pleased you've been with the great service you've received from the team recently, and Karen and Sadie in particular. I'll be sure to pass along your lovely feedback to them, and if there's anything else we can assist with in the run up to your holiday, please don't hesitate to get in touch and we'd be happy to help. Many thanks - Zara OF
Prompt phonecall back
Prompt phonecall back. Eva listened to our requirements and sent through her recommendations very quickly and the pricing. We had a few queries via email that were answered within minutes.Eva was very friendly and approachable.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Karen, thank you so much for taking time from your day to share how impressed you've been with your Ocean Florida experience. I'll be sure to pass along your lovely feedback onto Eva this morning, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Resposta da Ocean Florida
Thank you so much for your lovely feedback, we really appreciate you! Many thanks - Zara OF
It's the 1st time I have used Ocean…
It's the 1st time i have used Ocean Holidays and their customer service is second to none!
You can always speak to someone .... A Real Person!!
No AI just real people who are so helpful and happy to answer the silly queries I have.
I booked the holiday through Harvey Whitbread who is very knowledgeable and have spoken numerous times to Karen Hilton who has the 'patience of a saint' and certainly 'knows her stuff' - professional, approachable and helpful.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Jane, thank you for taking the time to share your thoughts on your Ocean Florida experience. We really pride ourselves on our personal touch, so it's lovely to hear that it's appreciated! I'll be sure to pass along your kind words to both Harvey and Karen, and if there's anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
Ricky was very helpful in planning the…
Ricky was very helpful in planning the number of days to spend in each city, giving tips and offering advice.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi there, thank you for sharing how pleased you've been with the fantastic service you received from Ricky recently. We appreciate your kind feedback, and I'll be sure to pass that along to him this morning. Many thanks - Zara OF
Always the best price and…
Always the best price and helpful/friendly staff. We have booked with Ocean Florida for the last 7 years and will continue to do so.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning, thank you so much for taking the time to share your thoughts on your Ocean Florida experience. I'm so pleased to hear that you've been able to trust the team time and time again with your holiday plans, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
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