⭐⭐⭐⭐⭐ From the very beginning, Hannah made booking our Florida holiday an absolute pleasure. She took the time to understand exactly what we were looking for and never made us feel rushed or... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
All the staff from booking and making an itinerary to the lovely Lindsay that helped with all my mobility needs, have been great. Very informative and as helpful as they could possibly be . They have... Ver mais
From the initial booking, this was the easiest holiday we have ever booked. Questions were answered promptly and all documentation sent on time. We booked everything as a complete package. Hotel, flig... Ver mais
A empresa respondeu
Lindsey is our contact, I would just like to say, that she answered all of our questions, explained everything in detail, so we feel I can just go and enjoy our holiday with no worries as Lindsey... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected
Informações de contato
Shenfield, Reino Unido
- 020 7939 7775
- operations@ocean-holidays.co.uk
- www.ocean-florida.co.uk
4,8
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great pre sales - Aftersales not so good.
Great pre sales. No contact after sales. I’ve messaged them 4 times and no reply!
Hopefully someone picks this review up and responds!
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
HI Sarah, thanks for sharing your thoughts on your Ocean Florida experience, though I'm really sorry to hear you're having trouble getting touch with someone. I've sent you a request for further information, if you could please kindly complete that so I can locate your booking and have someone get in touch with you. Many thanks - Zara OF
Great service support and information
This is especially about the fantastic customer service we received from Sinem.
She has helped us we out questions and queries.
A real Gem in Ocean Floridas office
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Tony, thanks for sharing how happy you've once again been with your Ocean Florida experience, and Sinem in particular. I've passed along your very kind words to her, and if there's anything more we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF
Amazing customer service
First time using this company and I have to say how AMAZING this team have been. I've had to amend and change my booking and its never been an issue, everything has always been explained and has been so smooth and the customer service has been the best!!!! Massive shoutout to KatieAnn Tracey, you have been an absolute dream, your customer service is top notch, the best of the best and I am so grateful to you for everything you have done. Nothing was to much and you were so fast to change what I needed. I actually can not thank you enough for all the help you have given me. You truely are amazing and such a joy. Thank you x
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good afternoon Lisa, thank you for letting us know how happy you've been with the service you've received from the Ocean Florida team, and Katieann in particular. I'll be sure to pass along your very kind feedback to her, and if there's anything else at all that we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Just overall tom was amazing to speak…
Just overall tom was amazing to speak to from start to finish nothing inparticular I can give a reason or point out.
Very helpful and professional
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Adam, thank you for sharing how pleased you've been throughout your Ocean Florida experience. We'll look forward to assisting you again in the future. Many thanks - Zara OF
Fantastic service from start to finish
Fantastic service from start to finish
Great customer service
Provided with lots of options to choose from
Amazing value for money
Wouldn’t hesitate to deal with Ocean Florida
Highly recommended
Thank you
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi there, thank you so much for taking the time share your feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
It’s always been a pleasure dealing…
It’s always been a pleasure dealing with Ocean Florida since booking our trip.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning, thank you for sharing your thoughts on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
Clear information and advice provided
Clear information and advice provided
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi there, thank you so much for sharing your feedback on your Ocean Florida experience, we really appreciate you. Many thanks - Zara OF
I’ve booked previous with oceans…
I’ve booked previous with oceans Florida
And nothing was to much for them
And just have booked again
And now friend want to come with us so added another booking
The app is easy to use and pay money off your balance regular
Thanks to Jo hymus
Highly recommend
21 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning, thank you for sharing your thoughts on your Ocean Florida experience, I'm so pleased you're happy with the great service you've received. I'll ensure I pass along your lovely feedback to Jo, and please don't hesitate to get back in touch if there's anything further we can assist with. Many thanks - Zara OF
First class service is
Darren was very helpful. I didn’t know what I wanted but Darren gave me the r best options available. He was very helpful and answered all my questions. Amazing service and will definitely use this company to book holidays again.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Kerry, thank you for sharing how pleased you've been with the wonderful service you've received from Darren recently. I'll be sure to pass along your kind words to him this morning, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Always perfect
I have booked three times now, the same holiday consultant calls me back when I call or email. Never pushy, always patient and polite and remembers small details like the fact that I need a fridge in accommodation due to my children’s special needs.
Always hear straight back when you raise a query or concern even when on holiday.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Dawn, thank you for taking the time to share how impressed you continue to be with the great service you've received from the Ocean Florida team. I'm so thrilled to hear that those little touches make all the difference to your experience, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF
Nothing was too much trouble
I dealt with a lovely advisor today called Lili. She was so helpful and nothing was too much trouble. She’s a real asset to the company and a joy to deal with.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Gemma, thank you for taking the time to share how impressed you've been with the great service you received from Lili recently. I'll be sure to pass along your lovely feedback to her, and if there's anything else that we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Darren was very person centred as he…
Darren was very person centred as he assited me to plan my family holiday, provided excellent knowledge and options for me and my family.
Thank you for your patience.
Karen
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Karen, thank you for taking the time to share how impressed you've been with the great service you've received from Darren. I'll be sure to pass along your lovely feedback to him. Many thanks - Zara OF
Accessibility needs achieved
I would like to thank Lindsey Brumby for making it so easy to plan and help me get the accessibility I need in place to make my and family’s holiday a trip to remember. She answered all my questions and took her time making sure all my needs were catered for.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Alex, thank you for sharing your thoughts on your Ocean Florida experience, and in particular the fantastic service you've received from Lindsey. I'll pass along your very kind words to her, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF
Excellent service Ricky has helped me…
Excellent service Ricky has helped me walk through everything I require for a girls trip to New York I feel happy that I can call on them to help with any queries and it's taken any anxiety away.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Emma, thank you for taking the time to share how impressed you've been with the great service you received from Ricky recently. I'm so happy that he was able to take the stress out of holiday planning, and I'll be sure to pass along your lovely feedback to him. Many thanks - Zara OF
Excellent service from Lindsay with…
Excellent service from Lindsay with organising airport and airline assistance for party members with mobility issues . Very comprehensive booklet and service for people with extra travel needs. Have found all the staff since making booking very helpful, with keeping me updated and answering any queries.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good morning Trisha, thank you for sharing how happy you've been with the great service you received from the team recently, and Lindsey in particular. I'll be sure to pass along your lovely feedback on the assistance they've provided, and if we can help with anything else at all, please don't hesitate to get in touch. Many thanks - Zara OF
Terrible after sales service
The sales service was great but the after sales is terrible. Our flights times were changed (not their fault) and we just wanted to change to a different flight at original time. The aftersales team made it clear they had no interest in helping. Didn't bother returning calls. They wanted to charge an extra £390 for a cheaper flight and even charged £120 admin fee for refunding the flight cost. Still much chaper to book the flight direct. So ended up with one flight in the middle of a three stop holiday not through the Agent. And they take 4 -6 weeks to action the refund!
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good afternoon, thank you for taking the time to share your Ocean Florida experience, though I am really sorry to hear that you're unhappy with the service you've received. I have just sent you a request for a little more information so that I can locate your booking, enabling me to pass your concerns to the relevant team for you. I will look forward to receiving a little more information from you soon so that I can assist you. Many thanks - Zara OF
Florida
Booked our holiday to Florida and a few days at Miami with Tom. He was amazingly helpful and found us a great deal with some added extras. We had a few quotes but even if his hadn't been better I would probably still gone with as he had lots of advise information and explained location etc.
Amazing customer service from Tom on booking would highly recommend.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Michelle, thank you for letting us know how impressed you've been with the great service you received from Tom recently. I'm so pleased to hear that he went above and beyond to find your perfect holiday, and I'll be sure to pass along your lovely feedback to him. Many thanks - Zara OF
Great company,always find us the best…
Great company,always find us the best deals
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Hi Colin, thank you so much for taking the time to share your feedback, we really appreciate you. Many thanks - Zara OF
We had an amazing experience booking…
We had an amazing experience booking our Disney holiday with Ocean Florida, thanks to Tom West! He was incredibly helpful and knowledgeable, and really took the time to guide us through what can be a total minefield when booking Disney. Tom never rushed us or put us under any sales pressure he was patient, friendly, and genuinely wanted to make sure we got the right holiday for us. He made the whole process easy, stress-free. We couldn’t recommend Tom or Ocean Florida highly enough!
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
HI Laura, thank you for sharing your thoughts on your Ocean Florida experience. I'm so thrilled to hear that Tom was such a big help, and I'll be sure to pass along your lovely feedback to him. If there is anything else at all we can assist with in the run up to your holiday, please don't hesitate to get in touch. Many thanks - Zara OF
Totally blown away . . .
I was totally blown away by how fabulous Ocean Florida, particularly Darren Fletcher, has been in helping me arrange our dream family holiday to Orlando.
I'd been trying for nearly a week, to navigate all the options, with accommodation, flights, park tickets etc. As there's going to be 10 of us, it was quite a minefield.
Darren helped me make a shortlist of potential properties, then we looked at a number of flight options, before putting together a full package, including park tickets, vehicle rental etc.
We've now got the perfect itinerary for our family and look forward to departure day.
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Ocean Florida
Good afternoon Dawn, thank you for taking the time to let us know how pleased you've been with your Ocean Florida experience, and the great service you received from Darren in particular. I'm so happy to hear he was able to take your holiday planning stress away, so you can simply enjoy the countdown to your holiday! I'll pass your lovely words on to Darren, and if we can help with anything else at all, please don't hesitate to get back in touch. Many thanks - Zara OF
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