Ocean Florida Avaliações 

3.360
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From the initial booking, this was the easiest holiday we have ever booked. Questions were answered promptly and all documentation sent on time. We booked everything as a complete package. Hotel, flig... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lindsey is our contact, I would just like to say, that she answered all of our questions, explained everything in detail, so we feel I can just go and enjoy our holiday with no worries as Lindsey... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have used Ocean Florida twice and each time our holiday has been flawless. The dedicated team are friendly and knowledgeable, always willing to help with any questions. I can not recommend them hig... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I was hugely impressed by the professionalism and cutomer centric approach of Neil when I initially booked our family trip to Disney next year. And that great experience has continued as I have forma... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(3.360)

366 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great experience from start to finish

Great experience from start to finish, we are super excited for our trip! Graham couldn’t of been more helpful, thank you!

22 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Kayleigh, thank you so much for taking time from your day to share how pleased you've been with your Ocean Florida experience. I'm so pleased to hear that Graham was such a great help, and if there's anything else we can assist with in the run up to your holiday, please don't hesitate to get back in touch. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Lindsey has been amazing with helping…

Lindsey has been amazing with helping us with our holiday and two Grandparents who are coming with us. Lindsey is so friendly and couldn’t have been more helpful. She has made our holiday much easier for the elderly people in our group.

3 de junho de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Joanna, thank you so much for sharing your thoughts on your Ocean Florida experience, and in particular the great help you've received from Lindsey recently. I'm so thrilled to hear that you're all feeling at ease with your travel plans, and I'll be sure to pass your very lovely words on to Lindsey. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Lovely phone call from Lindsey she took…

Lovely phone call from Lindsey she took her time to explain everything and was very friendly and put us as ease. Travelling with disability can be daunting but the whole process has been awesome and I can’t thank you enough.

2 de junho de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Sarah, thank you so much for sharing how pleased you've been with the wonderful service you've received from Lindsey recently. We full appreciate that travelling with a disability comes with a unique set of challenges, and I'm so thrilled that Lindsey has been able to assist. I'll ensure I pass along your very kind feedback to her. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Great Family Holiday in Orlando

We chose Ocean Holidays because their website was easier to use than many others available on the web. Having visited Florida a few years back, we considered ourselves pretty knowledgeable about the Orlando area. However, following a subsequent telephone conversation with one of Ocean Holiday's experts we were advised to consider an alternative resort, which turns out to have been excellent advice.

We opted for a six bedroom villa with pool - and were extremely pleased with the accommodation. Nicely decorated, well maintained, very comfortable - but most of all, reasonably priced.

We would definitely recommend Ocean Holidays and enjoyed a fantastic problem free family holiday.

6 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning, thank you so much for taking the time to share your insights on your Ocean Florida experience. I'm so pleased to hear all of your lovely feedback, and I'm thrilled that the team could provide such great advice and assistance. We'll very much look forward to assisting you back to Florida again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Great booking experience

Great booking experience. Very helpful advisor listened to what we wanted and didn’t want and came up with a couple of options to chose from.
Great they can secure flights so far in advance so we have certainty and time to save. Really friendly and not too pushy. Would absolutely recommend.

24 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Angela, thank you for taking the time to share your kind feedback, I'm really thrilled to hear that the team were so helpful. If there's anything else we can assist with on the run up to your adventure, don't hesitate to reach out and we'll be happy to help. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

great service and proffesional assistance

It's very difficult to write something as mere words can't express my gratitute towards the company and the staff that I have had the good fortune to have dealt with. I and my family have been booking our Florida vacations through Ocean Florida for the past 7 years. We have been blessed to have gone on 5 occassions during that period.Our first time was when we were staying at a Hotel that left nothing positive, it was a Hotel that we chose so no reflection on the company. within 2 days of our stay I contacted Samantha Colli at customer support and explained the sittuation, within an hour she had arranged for us to be relocated to a much nicer Hotel at no increase in cost. I have had no reason why I should book with any other operator even though at times the price on offer was slightly lower from competitors. The important part of anything is the service you receive and the personal attention that is afforded to a client. I would like to mention by name the few people that I have had dealings with and give them the praise and recognition that they deserve, they are Anthony Lynch, Samantha Colli and Tessa. my final word is that for those that are looking to be treated respectfully with courtesy and proffesionalism then look no further than Ocean Florida Holidays. Nicos

29 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Nicos, thank you so much for taking time from your day to share your thoughts on Ocean Florida. Firstly, we truly appreciate you choosing to book with us on multiple occasions, and secondly, though you faced somewhat of a challenge, I'm so pleased the team were able to help so swiftly. I'll be sure to pass along your lovely words to Sam, Tessa and Anthony, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

When booking my holiday

When booking my holiday, we spoke with someone called Darren, I would like to say his customer service and answering any query was 10 out of 10 he went above and beyond with everything including stuff that doesn’t really include with booking a holidays, visa, etc, etc. I would recommend if anyone is looking to book to Florida, especially to Disney World. Great deal and great staff! Thanks again Darren you are fantastic

26 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Matthew, thank you so much for taking the time to share how pleased you've been with the wonderful service you've received from Darren recently. I'm so pleased to hear that he was such a great help, and will ensure I pass your kind feedback onto him. If there's anything else we can help with in the run up to your holiday, please don't hesitate to get back in touch and we'll be happy to help. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Very helpfull on the phone and quick…

Very helpfull on the phone and quick returning call.
Quotation for the holidays was really fast good service all round

22 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Peter, thanks so much for your kind feedback, we really appreciate you. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Great quotes

Great quotes, great extras and easy bookings. Expert advice for locations and hotels and personalised experiences. Thanks Ricky!

22 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Aaron, thank you for taking the time to share how pleased you've been with the fantastic service you received from Ricky recently. I'll be sure to share your lovely words with him this morning, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Great service

Great service - used a few times ..
good for USA trips .. lots of helpful advice when booking from agents that have previously been to destinations, so very helpful when booking road trips

6 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Cheryl, thank you firstly for trusting us with your bookings on numerous occasions, as well as taking the time to share your lovely feedback. We very much appreciate you, and will look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Excellent booking process and great…

Excellent booking process and great prices
Very helpful and great communication

19 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Lou, thank you for sharing your thoughts on your Ocean Florida experience, we really appreciate your kind feedback. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Lindsey Was lovely very helpful and…

Lindsey Was lovely very helpful and knowledgeable. Nothing was too trouble explained everything and followed up with a email.

22 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Tracey, thank you so much for taking the time to share how impressed you've been with the wonderful service you've received from Lindsey recently. I'll ensure I pass along your lovely feedback to her, and if there's anything else we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Highly recommend Ocean Florida for excellent service and value.

Our booking advisor Ian was brilliant, really listened to what we wanted and delivered a seamless, well organised and unforgettable experience for us!
Would highly recommend Ocean Florida for excellent service and value for money.

2 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Sarah, thank you for taking time from your day to share your thoughts on your Ocean Florida experience, and the great service you received from Ian in particular. I'll be sure to pass along your very kind words to him. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

impeccable

from start to finish the customer service was brilliant, all questions answered. we have just arrived back from Florida and we had no issues, the hire car company did try to get us to upgrade(which was explained to me this may happen and to be vigilant) but I kindly refused, I would rate this company more if I could. phenomenal experience and best holiday I've ever been on, zero stress as this was all booked and advised through ocean Florida.

19 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Mike, thank you so much for sharing your very kind feedback on your Ocean Florida experience. I'm thrilled that you were so happy with the whole process, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Avaliado com 1 de um total de 5 estrelas

Over charged

After what started out as a really positive experience during the booking process, which is to be expected as they want you to book so they can take your money as turned into a nightmare.

Admittedly the issue has not been created by ocean Florida, however it has been created by the companies that they recommend so therefore I am holding them responsible.

Dollar car hire lied, provided us with a car that was not suitable for our family and I needed to pay for an upgrade on arrival. When I spoke with ocean Florida they confirmed that I was upsold and got me a refund.

Dollar have since charged my credit card another amount and only provided a partial refund and requesting further proof of payment, so after charging us, refunding us and charging us again they are claiming that it never happened.

I have no contacted my credit card company and put a stop to Dollar charging my card again and this is completely ridiculous and just a clear violation of consumer rights.
While in destination the pool at the villa had a huge leak in it which resulted in us having to constantly top up the pool, this meant a huge hose pipe running across the path providing a trip hazard which my child did trip over at one point. Again no direct connection to ocean Florida however this is one of the villas they use and recommend so there choice in partnerships is clearly compromised.

While ocean Florida have been responsive I have now hit a wall with them. While this is a shame as we were looking to book again with them we will be going elsewhere.

26 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Josh, thank you for taking the time to share your experience, though I am really very sorry to hear that there were a couple of elements of your trip that didn't go to plan. The service you receive throughout your whole Ocean Florida experience, not just at the booking stage, is extremely important to us, and we would invite you to provide your OH reference, lead passenger name and details of your concerns to feedback@ocean-holidays.co.uk so that the team can look into this all further for you. Once again, thank you for taking the time to provide your feedback, we'll look forward to receiving an email from you. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

I made an initial enquiry on Saturday

I made an initial enquiry on Saturday, i was called on Sunday morning by Ricky, he was so lovely and supportive and then sent me a personalised email of the discussion we had. I felt like we had brilliant customer service and that we were a valued customer. I was able to call him directly today to complete our booking and again he was very supportive especially with having additional needs including anxiety. I would certainly advise others to use this service and hopefully speak with him!

19 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Naomi, thank you so much for taking the time to share your feedback on your recent experience with Ocean Florida. I'm so pleased to hear that Ricky was able to assist you so quickly and efficiently, providing you with peace of mind. Enjoy the countdown to your holiday, and if there's anything else at all that we can assist with or you have any questions, please don't hesitate to get back in touch and we'll be happy to help. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

These people are lovely

These people are lovely and understanding l . I did a quote online just to have a look and got a phonecall and emails after so they could get an idea on specifics to get a good quote xx unfortunately I only went on to have a quote for after mat leave but when it becomes more realistic I’m sure I will be back

6 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Annie, thanks so much for getting in touch with the team recently, and for sharing your feedback on your experience. We'll very much look forward to talking with you again in the future, whenever you're ready to take another look at your holiday. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Neil helped us book our holiday to USA…

Neil helped us book our holiday to USA and Canada with ease. He made sure our requirements were met and was very reassuring. This is our first time using Ocean Florida and will 100% use them again. Thanks Neil for being so friendly and overall fantastic service. Looking forward to our holiday!

15 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi Amy, thanks so much for sharing your thoughts on your Ocean Florida experience, and in particular the great service you received from Neil. I'll pass along your very lovely feedback to him, and if there's anything else we can assist with in the run up to your adventure, please don't hesitate to get in touch. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

Start to Finish

From start to finish ocean florida was amazing only problem i had was no assistance when we landed in Manchester, on 16/5/26
The booking experience was amazing, and the help i got was fantastic, even when on holiday I had a problem but was communicated through the holiday

16 de maio de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Good morning Ashleigh, thank you for sharing your thoughts on your Ocean Florida experience, though I'm really very sorry to hear that you didn't receive assistance on your return to the UK - please do feel free to email your OH reference, lead passenger name and the details of any feedback should you wish to provide to feedback@ocean-holidays.co.uk so that the team can look into this for you. We really appreciate you taking the time to share how helpful the team were and we'll look forward to helping you book again in the future. Many thanks - Zara OF

Avaliado com 5 de um total de 5 estrelas

We travelled with Ocean holidays to the…West Coast USA

We travelled with Ocean holidays to the West Coast USA. Booking was really easy.
They picked the route and the hotels but we could change that if needed. Great choices and only one hiccup on the car booking that they sorted straight away. Great customer service.
Really good information prior to going and would highly recommend travelling with them.

19 de abril de 2026
Avaliação não solicitada
logotipo da Ocean Florida

Resposta da Ocean Florida

Hi there, thank you so much for sharing your thoughts on your Ocean Florida experience. Whilst I'm sorry to hear that you encountered a slight challenge, but equally pleased that the team were able to help resolve it for you quickly and efficiently. We'll very much look forward to assisting you again in the future! Many thanks - Zara OF

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