Terrible. Slow delivery, poor communication, the 'chat' function just tells you to email admin when asked the simplest of questions. Not a company I'd consider using again. Very disappointing.
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Veja o que dizem as avaliações
I followed up as had ordered but not received - The team apologised and then sorted the order within a couple of days. The product is good quality and as described.
A empresa respondeu
First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... Ver mais
A empresa respondeu
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Onedirect
Escrito pela empresa
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Escrito pela empresa
Informações de contato
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,2
Muito Bom
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Did all they could to help
I was initially unable to use my product but they managed to facilitate installation and activation via their team.
29 de janeiro de 2025
Resposta da Onedirect
Hi Daniel,
Thanks for your great feedback.
We are truly honoured by your kind words and thrilled to know that our assistance was up to the mark.
We are delighted that you appreciated the support provided by our team, ensuring a smooth installation and activation process for your telecoms equipment. Our commitment to quality customer service is unwavering, and it's gratifying to see it reflected in your experience. Fast shipping, expert advice, and hassle-free returns are just a few aspects that we pride ourselves on at Onedirect.co.uk.
We look forward to seeing you again in the future.
Our best regards,
The Onedirect Team
Bought a fab headset
Bought a fab headset, pleased with Onedirect service, fast delivery, very decent packaging, defo recommend.
6 de fevereiro de 2025
Resposta da Onedirect
Dear customer,
Thanks for your great feedback.
It's wonderful to hear that you are satisfied with your experience at Onedirect.co.uk.
We are delighted that you appreciated the headset, our service, and the prompt delivery. Our team strives to provide top-notch telecoms equipment and customer service, including fast shipping and secure packaging to ensure your products arrive in perfect condition.
We hope you visit us again soon.
Best regards,
The Onedirect Team
The delivery arrived on time in good…
The delivery arrived on time in good condition!
23 de janeiro de 2025
Resposta da Onedirect
Hi Morris,
Thanks for your great feedback.
We're truly pleased that your recent interactions with Onedirect.co.uk were satisfactory.
We are delighted that you appreciated the promptness of our delivery service and the condition in which your items arrived, ensuring that your business can operate smoothly with the help of our telecoms equipment. With fast shipping, quality customer service, and a wide range of products from phones to walkie talkies, we strive to provide a seamless shopping experience.
We look forward to seeing you again.
All the best,
The Onedirect Team
Resposta da Onedirect
Hi,
Thanks for your great feedback.
We are delighted that you found the process to be straightforward and fuss-free at Onedirect.co.uk. It is our aim to provide a seamless shopping experience with fast shipping and quality customer service for our range of telecoms equipment, including phones, headsets, and conferencing systems. Your positive feedback affirms our commitment to excellence.
We hope you enjoy your purchase and that we see you again soon.
All the best,
The Onedirect Team
Very easy website to navigate
Very easy website to navigate, clear details for products, no hiding fees or wrong prices. Simple and effective, as it should be and also have the option to contact them before a purchase in case of some advice regarding the products.
21 de janeiro de 2025
Resposta da Onedirect
Hi Septimiu,
Many thanks for your positive feedback.
It's wonderful to hear that your visit to Onedirect.co.uk was satisfactory.
We are pleased that you found ease in navigating our website, and that the clarity of our product details, upfront pricing, and the availability of pre-purchase advice met your expectations. We strive to maintain transparency and provide all the necessary information to make your shopping experience as effective and straightforward as possible, including free shipping for orders over £150 and a variety of delivery options to suit your needs.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Could not be better
Could not be better - returning to One Direct is a no brainer: excellent service first time just as good this time, great price and quick turnaround. The whole order process is quick and efficient. Packaging and couriers the best I have experienced too.
24 de janeiro de 2025
Resposta da Onedirect
Hi Office,
Many thanks for your positive feedback.
We are overjoyed to read such wonderful comments about your recent experience with us. It warms our hearts to know that our dedication to offering an efficient ordering process and prompt delivery has resonated with you. We are also thrilled that you hold our packaging and courier services in high regard, affirming our commitment to secure and reliable shipping for all orders over £150, with the added benefit of fuss-free returns.
We look forward to your next visit.
Best regards,
The Onedirect Team
Good experience
I thought the website was clear and easy to read. Easy checkout process, and super fast delivery. Very pleased. Would use again!
24 de janeiro de 2025
Resposta da Onedirect
Hi Dan,
Many thanks for your positive feedback.
We're thrilled to hear that your time with Onedirect.co.uk was a positive one.
We are delighted that you found our website user-friendly and the checkout process straightforward. It is awesome that our delivery service exceeded your expectations, ensuring that your order arrived promptly.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Good after sales service
They said 3-4 days delivery and my new phone came in two. On headsets, they helped me when things are set up wrong… they are very helpful which is why I go back.
23 de janeiro de 2025
Resposta da Onedirect
Hi Jim,
Thanks for your great feedback.
We are truly appreciative of the positive feedback you've provided.
We are delighted that you appreciated the quick delivery of your new phone, our dedicated after sales support, and the helpfulness of our team. Your experiences reflect the efforts we put into providing fast shipping and quality customer service. It's always rewarding to know that our commitment to these aspects makes a difference to our valued customers like you.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
I was wrong when making a claim but…
I was wrong when making a claim but they were so understanding when I admitted my error
22 de janeiro de 2025
Resposta da Onedirect
Hi Chris,
Thanks for your great feedback.
We are truly pleased to hear that your interaction with us was satisfactory.
It is great that you appreciated our understanding approach, highlighting our commitment to quality customer service.
We hope to see you again soon.
Take care,
The Onedirect Team
decent company but dont like upfront opt out charges
there is an insurance charge at the time of placing the order that is opt out rather than opt in. It caught me out and I had placed the order before I realised. It was then a very difficult process to reverse. To be fair the company did ring me back and refunded the charge with no quibble. So I have upgraded this review from one to three
21 de janeiro de 2025
Resposta da Onedirect
Hi Malcolm, thank you for your review and your time of the phone. As mentioned the warranty is not mandatory, since you are not interested in it we have refunded you in full for it.
Kind regards,
The Onedirect Team
Really good prices and lovely people
Really good prices and stock availability and then, when the courier let them down and delivered late, they were ultra quick to respond and refund the express delivery. Lovely people.
21 de janeiro de 2025
Resposta da Onedirect
Hi,
Thank you for your feedback.
We're thrilled to hear that you had a positive experience with Onedirect.co.uk.
We are pleased that you found our pricing competitive and our product range satisfactory. Our team strives to provide a wide selection of telecoms equipment to meet all of our clients' business needs.
However, we regret that you experienced delays with the courier service. We understand how crucial timely delivery is for our customers and we apologize for any inconvenience this caused. We are glad, though, that our customer service team was able to address the situation promptly.
Nonetheless, we are delighted to know that our rapid response and the refund process for the express delivery charges were up to your expectations. Ensuring our customers are happy even when things don't go as planned is a top priority for us.
We hope to see you again soon.
All the best,
The Onedirect Team
Easy access
Easy access, easy ordering , use this company many times and will continue to do so.
20 de janeiro de 2025
Resposta da Onedirect
Hi Angela,
Thank you for your feedback.
We are truly grateful for the kind words you've shared regarding your interactions with Onedirect.co.uk.
We are delighted that you found the process of accessing our site and placing orders to be seamless. It is our pleasure to offer a wide range of telecom equipment, from phones and headsets to conferencing systems and walkie talkies. We are also pleased to hear you've made use of our services multiple times and are looking forward to continuing this relationship. Fast shipping and our dedication to quality customer service are at the heart of what we do, and we're glad you've taken advantage of our fuss-free returns and secure shopping experience.
We look forward to having you drop in again in the future.
Best wishes,
The Onedirect Team
Really happy with my headset that I…
Really happy with my headset that I purchased from Onedirect, my only disgruntle is that delivery took longer than anticipated, my fault though for ordering on a Friday.
20 de janeiro de 2025
Resposta da Onedirect
Hi Gemma,
Thank you for the great review!
We are delighted that you appreciated the headset you selected from our range of telecoms equipment. It is our priority to provide quality customer service and fast shipping options for all our clients.
However, we understand that the delivery time did not meet your expectations. We aim to maintain accurate delivery times as stated on our website, but we acknowledge that ordering before the weekend can lead to longer processing times. We appreciate your understanding and are continuously working to enhance our delivery services.
We look forward to welcoming you back.
Best regards,
The Onedirect Team
Desk top telephone
The telephone arrived in record time. In fact it arrived earlier than l expected. It is is proving to be very useful. The numbers are a decent size and it was easy to set up
17 de janeiro de 2025
Resposta da Onedirect
Hi Kenneth,
Thanks for your great feedback.
We're thrilled to hear about your satisfactory encounter with our service.
We are delighted that you appreciated the prompt delivery, the user-friendly nature of your new desk phone, and its straightforward setup. Rest assured, offering a vast array of products from top brands with fast shipping options, including free delivery on orders over £150, is part of our commitment to quality customer service.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
Resposta da Onedirect
Hi Darren,
Thanks for your great feedback.
We are thrilled that you found our service to be fast and efficient. Our team is committed to providing quality telecoms equipment along with our promise of fast shipping and fuss-free returns. Your satisfaction with the promptness of our service highlights the dedication we have to our customers.
We hope to see you again soon.
Take care,
The Onedirect Team
Resposta da Onedirect
Hi Ben,
Many thanks for your positive feedback.
It's a pleasure to know you've had a satisfying experience with our services.
We are delighted that you found our pricing competitive and our delivery services efficient. At Onedirect.co.uk, we strive to provide a diverse range of telecoms equipment with the convenience of fast shipping and the assurance of secure shopping. It's great to hear that the DHL tracking to your door added to a positive experience, ensuring transparency and reliability in our delivery process.
We hope you come back and see us soon.
All the best,
The Onedirect Team
Excellent Service
I raised an Enquiry about a product at around 8:30am using the Chat window and by 9:30am the next day the product was on my desk. Excellent service!
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Onedirect
Hi,
Thanks for your great feedback.
We are delighted that our service exceeded your expectations.
It is great that you appreciated the swift enquiry response and prompt delivery of your product. Our team strives to provide fast shipping and quality customer service, as we understand the importance of timely solutions for our business clients.
We look forward to seeing you again in the future.
Many thanks again,
The Onedirect Team
Resposta da Onedirect
Hi Wendy,
Thank you for your feedback.
We are truly pleased that you found our service to be efficient. Our team strives to ensure every order is handled with care, and it's rewarding to hear that our efforts have resonated with your experience. Fast shipping and quality customer service are among our top priorities, and we're glad these aspects contributed positively to your satisfaction.
Your recognition is greatly appreciated and serves as encouragement for us to continue delivering excellent service to all our customers.
We hope that you will return for anything you might need in the future.
All the best,
The Onedirect Team
Dident send power lead then had to buy…
Dident send power lead then had to buy else where took longer than paid for.
9 de janeiro de 2025
Resposta da Onedirect
Hi Alex,
Thank you for your review and your time on the phone just now.
As mentioned, IP phones in general do not include a power supply, mainly because most are used with PoE (power over ethernet). If PoE is not available then you can purchase the power supply as an accessory.
In this case, when you called us to check about the phone, unfortunately we failed to ask you all the relevant questions and we didn't inform you about the need of a power supply. We would like to apologize for our mistake.
If you need anything else in the future please don't hesitate to contact us again, we'll make sure not to make any mistakes again.
Kind regards,
The Onedirect Team
I bought a Yealink W73H phone handset but found it was redundant in my present Yealink setup.
14 Jan 2025 - I wish to amend my review below as I was not being fair to Onedirect. Onedirect fulfilled my order quickly and efficiently so deserve a 5 Star review. The Provider caused the issue and so Onedirect were not at fault in any way. My apologies to Onedirect for the unfair review earlier.
I bought a Yealink W73H phone handset to use with an existing Yealink Base station and handset (provided by my 4G Broadband supplier. The Onedirect purchase was simple and delivery was fast. What I did not realise was that my 4G supplier would not support the new handset as I did not purchase the handset from the 4G supplier. This made the 2nd handset redundant. I know this is not the fault of Onedirect but the fault lies with my 4G supplier and I am letting them know my displeasure.
14 de janeiro de 2025
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