I ordered 2 bodyboards. One turned up well in time fir my grandsons visit. I was concerned about the other as understood it had arrived at the carriers but Osprey picked up the issue before I had chan... Ver mais
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Veja o que dizem as avaliações
I bought two changing robes from Osprey, wondering what they might be like for the price, compared to other brands exuberant prices. We were well shocked, their products are amazing, true to size and... Ver mais
Customer service is dreadful, returns take ages no option to swop sizes. Had to send back then order again new size. Still waiting for a refund 2 months later despite calling several times and emailin... Ver mais
A empresa respondeu
We ordered a hooded towel with bag. Unfortunately there was a problem with a seam. The customer service team were brilliant. They responded quickly and immediately sent a new replacement. The towel it... Ver mais
Detalhes da empresa
Escrito pela empresa
Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.
Informações de contato
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, Reino Unido
- 0845 576 7686
- info@ospreyactionsports.com
- www.ospreyactionsports.co.uk
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Return items 3 weeks ago, still no refund
Delivery was on time, however I returned an item via evri on May 19th and 3 weeks later I have received no update or refund.

Resposta da Osprey Action Sports
Really pleased with this rucksack
Really pleased with this rucksack. It is very lightweight and has plenty of capacity for a few days' travel.
Prompt delivery without any fuss…
Poor customer service. Still waiting on refund.
Nothing wrong with the wetsuits I purchased but they didn’t fit my 2 sons. I returned them 3 weeks ago and still no sign of a refund. Customer service is very slow. Based on this I will not purchase from Osprey again unfortunately.

Resposta da Osprey Action Sports
Returned a wetsuit nearly 4 weeks ago…
Returned a wetsuit nearly 4 weeks ago for a refund,sent various emails regarding it and still no response from them!! Customer service is shite

Resposta da Osprey Action Sports
Good-looking
Good-looking, sturdy scooter, and easy to steer. Much enjoyed by my three+3/4 years old grandson. Scooter unfolds and folds down readily and safely.
Thank you.
Terrible customer service
Made a mistake on order, emailed in straight away, 3 days still no reply and they still sent order out.
I should have read reviews before ordering, will not be using again!

Resposta da Osprey Action Sports
I bought six skim boards for the eldest…
I bought six skim boards for the eldest six of my eight grandchildren!
The product is excellent and I'm sure they will be well received when I give them to the grandkids in Newquay in two weeks time.
Osprey's response to my order was excellent with five of the boards arriving really promptly. However, the carrier managed to lose one board and their response and eventual delivery was truly lamentable!!
This is reflected in the 4* rating I gave. Such a shame because Osprey were so good.
Have purchased items from Osprey over…
Have purchased items from Osprey over quite a few years.
Have never had a problem with them even if I had ordered the wrong size.
They are always eager to help and make it so easy when you have to exchange items.
I cannot fault Osprey at all and will continue to purchase from them for years to come.
Average overall experience
The ordering/purchasing side was fine, but the returns service, involving Evri, is average.
1 'missed collection', yet I was in the house and by the time I got to answer the door, the driver had already driven off. They then failed to collect the item again on the date/day that they specified that they would call.
My item was eventually collected and returned by Evri a week ago, yet I'm still awaiting a full refund.
It's not an overall good experience.

Resposta da Osprey Action Sports
Ordered 2x buoyancy aids which were to…
Ordered 2x buoyancy aids which were to be delivered in 2-4days, 8days later nothing company just say its delayed but if you reorder it on next day delivery it may come quicker but refund takes 3-5days absolutely ridiculous con- artists!!!

Resposta da Osprey Action Sports
Good product delivered very quickly
I’m still waiting for a refund
I’m still waiting for a refund
Item was sent back on 12th May it’s now 2nd June and no refund received
I’ve emailed several times with proof the return has been received and I get an email to say they have a high volume of emails and delayed response or that it takes 10-12 days for a refund to be processed and it’s well over that now

Resposta da Osprey Action Sports
I ordered a wetsuit online
I ordered a wetsuit online. It arrived as planned. It seems to be a good wetsuit I’m happy.
Great service
Effective, well-priced wetsuit
Wetsuit arrived promptly. Used once in late spring south Cornish sea and wetsuit was really effective. Fairly slimline and snug and great at locking in a rapid warm layer. Front panel is rubber-like quality.
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