I signed up for this app as it had a 30 day refund policy. My co parent refused to use the app, so I went to get my refund. Because I got the subscription through Google Play Store, our family wiz... Ver mais
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Veja o que dizem as avaliações
I have seen OurFamilyWizard help so many families. I work with a non-profit and see directly how the program assists with communication. It reduces conflict, keeps everything in one place, helps with... Ver mais
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I am a family law practitioner and often advise my clients to use OFW. What I like most of all is that I can have my own account on there to monitor communications at my client's request. It makes thi... Ver mais
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To get support you have to lie! Otherwise leaving many messages, broken app, urls, emails. Finally got help after over a week, turns out your ex can mess u p your registration process, they actually... Ver mais
Detalhes da empresa
Escrito pela empresa
The leading app for more peaceful co‑parenting. Streamline your parenting schedule, shared expenses, and communication with the #1 court-recommended co‑parenting app.
Informações de contato
2,6
Ruim
95 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
**★☆☆☆☆ (1/5)**
**★☆☆☆☆ (1/5)**
I cannot recommend Our Family Wizard.
The biggest issue is that the base plan limits voice calls between co-parents to just **45 minutes per month**. The problem is that Our Family Wizard is **not providing phone service**. The calls use your existing cellular or Wi-Fi connection through your own carrier, yet the app artificially limits the amount of time you can talk unless you pay to upgrade your subscription.
In other words, your phone carrier is providing the network, your internet or cellular plan is carrying the call, and Our Family Wizard simply places a software restriction on how long you can communicate. Once you reach the monthly limit, your only option is to upgrade or purchase additional minutes. Unused minutes also do not roll over to the next month.
Customer support has also been disappointing. Responses are often slow, which is especially frustrating when many users are required by court order to use the platform and cannot simply switch to a competing product.
The software has useful documentation features, but the business model feels designed to upsell users rather than support families. When a platform is court-ordered for many customers, it should prioritize accessibility, responsive support, and fair pricing—not create artificial communication limits that appear intended to generate additional revenue.
If you have a choice, I recommend evaluating other co-parenting platforms before committing to Our Family Wizard.
23 de julho de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re sorry OurFamilyWizard hasn’t felt accessible or supportive enough. Calls use the app to keep co-parenting communication in one organized place, with call history and recording options available on eligible plans, but we understand your concern about monthly call limits and unused minutes. For those concerned about safety, it is helpful to not have to share their phone numbers to Call in the app.
We also hear your feedback about support response times and pricing. Families rely on OurFamilyWizard during stressful situations, and we know timely help matters. If paying is difficult right now, we do offer a fee waiver program for parents who qualify. Our team can share more at info@ourfamilywizard.com.
Scammers profiting of broken familles.
Scammers profiting of broken familles.
Bottom feeding rats.
7 de julho de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
Hi! The app is designed to support safer, more organized co-parenting communication with secure records. If you are willing, you can reach out to our team at info@ourfamilywizard.com for more information on how to get the most value out of your account.
Don't believe the refund thing…
I signed up for this app as it had a 30 day refund policy. My co parent refused to use the app, so I went to get my refund.
Because I got the subscription through Google Play Store, our family wizard will not give me a refund. Neither will Google.
Thanks for being a totally unhelpful expense at a Google time in my life.
6 de julho de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re sorry this felt like an added expense at an already difficult time. When a subscription is purchased through Google Play, Google controls the billing and refund process, and OurFamilyWizard can’t issue or override those refunds directly. Even if your co-parent won’t join, your account can still be used to document communication attempts, schedules, and other co-parenting records. You can contact our team at info@ourfamilywizard.com for more information on using your account in this way.
Praying on parents
Praying on parents - customer services doesn’t exist and you have to upgrade after a year if you use journal - disgrace
4 de junho de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re sorry this has been your experience. To clarify, there isn’t a specific restriction that forces you to upgrade after a year to keep using the Journal. If you’re running into an access issue, you can reach our team by email at info@ourfamilywizard.com.
I love this app
I love this app. It works great with Coparenting.
12 de maio de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
Thank you for your review!
Read the fine print, and beware...
If you’re considering using OurFamilyWizard, read the fine print first, thoroughly. If you're in a FDV situation, tread carefully and seek legal & MH advice first.
Once your account is created, you do not have meaningful control over your own data. Even after subscription ends, the company refuses to delete personal data, relying on broad interpretations of “shared data” and legal exceptions to retain everything indefinitely.
Attempts to exercise basic privacy rights under GDPR result in circular responses, policy links, and refusal to provide clear, specific justification for data retention.
The platform positions itself as a neutral co-parenting tool, but in practice it can enable ongoing one-sided control and abuse with no transparency around delivery or account status.
If you’re comfortable with permanent data retention and limited control over your own information, it may suit. If not, think carefully before committing.
Calendar, Journal and expense sharing sections of the app are woeful, isolated and cumbersome. Expect to be double-triple handling information between parties. There are better solutions, much better (& far cheaper and functional!)
My review is not based on a couple of weeks usage, But over a several years.
21 de abril de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re sorry this has been your experience, especially given the length of time you’ve used the platform and the seriousness of the concerns you raised.
OurFamilyWizard is designed to maintain an accurate, time-stamped record, and that can limit deletion in situations where information is shared between linked accounts and needs to remain intact as part of the record. That said, privacy rights and data handling are taken seriously, and requests under GDPR should receive clear, specific guidance.
If you’re willing, please email info@ourfamilywizard.com and ask for your request to be routed to the team that handles privacy and data questions, so they can review your situation and provide a direct explanation based on your account and region.
Garbage app
Garbage app. Facilitates the other co parent to further alienation, all while costing $ to "communicate"
Just another money making piece of the family court system.
26 de março de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re sorry the app hasn’t met your expectations. OurFamilyWizard can’t force healthy co-parenting or prevent alienation, but it can keep communication and documentation in one secure, time-stamped place, which can help show patterns of behavior over time if your professionals need to review. If you’d like help using the tools in a more structured, lower-conflict way, email info@ourfamilywizard.com.
I wanted to cancel my subscription
I wanted to cancel my subscription. Delete my account but was unable to because I needed the co parent to approve it. It is my account but I cannot cancel or delete my account. There response was AI driven and a standard response. I tried several times to get resolution and I'm still trying.
12 de março de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re sorry this has been so frustrating. Canceling a subscription and deleting an account are two separate actions. You can cancel your subscription so it does not renew. Please email info@ourfamilywizard.com or call US 866 755 9991 with the email on your account, and our team can help confirm your cancellation status!
Less than 1
Less than 1, awful customer service… seriously find another app
8 de março de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re sorry this has been your experience. If you’re willing, please email info@ourfamilywizard.com with a brief note on what happened so our team can help address this!
This app is so messed up
This app is so messed up, payments are constantly screwed up. You search for help and it sends you to an email. Tells you it will get back to you then it use to be less then 100 dollars now it’s 140 and limits pay transfers it’s not worth the money when your constantly contacting there non existence support team. It’s nothing but taking money and I’m a veteran limited income in a wheel chair and my ex is married to an active duty soldier and they do nothing for me I’m sure my ex gets the free account while they destroy me on money I don’t have. Do not accept this app in a child custody agreement they will destroy you raw.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We understand how stressful this would be, especially when money is tight and our app isn't working the way you want it to.
Veterans do qualify for our military discount, and our team can help confirm what you are eligible for and make sure your account is set up correctly. Please call +1 866-755-9991 with the email on your account and a brief note that you are a veteran, and we will help with next steps!
Clunky app and poor data privacy
Awful app, feels like it was written in about 2005, not even text formatting!
And non-compliant with GDPR. Avoid.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We appreciate the feedback on usability and formatting, and we are continuously working to improve our user experience. OurFamilyWizard takes privacy and data protection seriously. Our team would be happy to hear more about your concerns; please email info@ourfamilywizard.com so our team can learn more!
The two people where were meant to be…
The two people where were meant to be using this service stopped using it. Then an automatic subscription was taken from my credit card, I have asked for a refund but I gget this : Unfortunately, OurFamilyWizard does not offer refunds for renewed subscriptions, so we're unable to issue a refund at this time. Your account will remain active until the current subscription expires or renews automatically.
Just another way to take money off parents trying to help kids.
30 de janeiro de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
Thanks for reaching out. Subscriptions will auto-renew until your auto-renewal is turned off through the correct channel (depending on how you originally signed up). Per our policy, we don't offer refunds on processed auto-renewals. If you’d like help confirming your current auto-renewal status so it doesn’t happen again, you can connect with our team directly by email at info@ourfamilywizard.com.
No Help If Co-Parenting Breaks Down
Considering OFW is setup to help co-parenting, when comminication breaks down and you need support (as is the other parent not signing up) they won't give you a refund as per terms and conditions, nice way to treat people, great way to take your money and run :(
1 de janeiro de 2026
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re really sorry you’re dealing with this. We understand how discouraging it is when communication breaks down and the other parent does not sign up. Even in that situation, you can still use OurFamilyWizard on your own to document messages, schedule changes, and expenses in one secure, time-stamped place. If you’re willing, email info@ourfamilywizard.com and our team can share tips to help you get the most out of your account.
Our Family Wizard offers has a30 day…
Our Family Wizard offers has a30 day refund policy, I paid for my subscription via Google pay and because of this OFW claim they can't refund my subscription. Google pay will not refund either. This is false and misleading advertising by Our Family Wizard.
The subscription is of no use to me and I am within the 30 day period.
Please tefund my payment as per your 30 day refund policy.
5 de dezembro de 2025
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re really sorry for how stressful this has been, especially when you’re still within the 30-day window. When a subscription is purchased through Google Play, refunds have to be handled through their system, which we can’t override directly. Please email us at info@ourfamilywizard.com with your account and purchase details so our team can review your case and see if there’s anything more we can do on our end.
app has ruined my relationship with my…
app has ruined my relationship with my son. It keeps giving me and him notices that I'm being recorded every minute. These notices disrupt video and audio feed between my son and me, and cause him to give up.
I've complained multiple times, and all I get is instruction to delete and reinstall. Just stop the notices!
This is a court-ordered expense for fathers that makes family relations worse
1 de novembro de 2025
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re really sorry to hear how this has affected your calls with your son—that’s not the experience we want for any family. The recording notice should only appear once at the start of a call, so what you’re seeing may be a glitch on the account or device. Please send us a new email at info@ourfamilywizard.com so our team can review this in detail and work on a fix with you.
My experience with OFW has been great
My experience with OFW has been great. Specifically the customer service. As an attorney, I've had occasion to communicate and work directly with the OFW liaison for my area, Danielle Kestnbaum, she's always very helpful and quick to respond.
9 de outubro de 2025
Avaliação não solicitada
Resposta da OurFamilyWizard
Thank you so much for sharing this! We really appreciate you taking the time, and we’ll be sure to pass your kind words along to Danielle. We’re glad our team has been able to support you and your clients, and we’re always here if you need anything as you continue using OurFamilyWizard in your practice.
Just a money grab for these people
Just a money grab for these people. I can. I can only talk to my daughter about 10 min per week.
23 de novembro de 2025
Avaliação não solicitada
Resposta da OurFamilyWizard
We're really sorry you’re going through this. Feeling like you only get a few minutes a week with your daughter is heartbreaking, and anyone in that position would be upset. Our app itself doesn’t decide how long you can talk—that usually comes down to your plan and, in some cases, your court order. If cost or call limits are getting in the way of your communication with your daughter, please email us at info@ourfamilywizard.com so we can take a closer look at your account and see if there are any options available, including our fee waiver program.
Best co-parenting app for attorneys and parties
I am a family law practitioner and often advise my clients to use OFW. What I like most of all is that I can have my own account on there to monitor communications at my client's request. It makes things easier to quickly respond to my client's needs. For my client's needs, it has everything they could ever need to co-parent -- a calendar, exchange monitor, note, recorded phone/video calls, tonemeter, etc.
7 de novembro de 2024
Avaliação não solicitada
Resposta da OurFamilyWizard
Thank you for sharing your experience and for recommending OurFamilyWizard to your clients. We’re grateful to support the important work you do and glad our professional account features help you stay informed and responsive. It’s wonderful to hear our tools are making co-parenting easier for the families you serve.
App malfunctioned and approved a…
App malfunctioned and approved a request I did not approve. When contacted support, they accepted no accountability and blamed it all on me. Support takes a week to respond. They refuse to assist me when their app systematically failed. Please be cautious with this app!
To reply to their response: I have reached out again to support and have been ignored for a week. And the support person, Javier, was very condescending and rude, especially for someone who claims they are a supervisor. You can contact me at hollylegrand1@gmail
3 de setembro de 2025
Avaliação não solicitada
Resposta da OurFamilyWizard
We’re really sorry to hear about your experience—that’s understandably frustrating. Our goal is to provide reliable tools and responsive support, so it’s disappointing to learn we fell short. If you’re open to it, please reach out again at info@ourfamilywizard.com and reference this review so our team can re-examine what happened and work toward a resolution.
I’m a professional who refers people to…
I’m a professional who refers people to this app. It helps moderate communication style and offers lots of helpful tips. It’s an important app at a difficult time.
2 de junho de 2025
Avaliação não solicitada
Resposta da OurFamilyWizard
Thank you for your support and for the important work you do. We’re grateful to be a trusted resource during such a challenging time for families, and we’re glad to hear our app’s tools are making a difference in how co-parents communicate.
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